REPUBLIC OF BOTSWANA / TENDER NO. SER 5/14/2 / 161 PAGES
Working output, not a mockup
ComplianceTrace · Audit instrument

Every binding requirement, traced to its source clause.

The Integrated ICT System ITT you sent, processed in full: tendering procedures, returnable schedules, pricing data, scope of work, evaluation appendices and the draft contract. Click any row to audit it against the clause it came from. Where the document contradicts itself, the engine says so instead of guessing. Version 2 classifies every row into the 15 requirement groups, grades preference language separately, and scopes the matrix to what a bidder must act on before award; excluded rows stay visible, each with its reason.

161of 161
Pages processed
1,087
Requirements traced
972 in bid scope
900
Binding on the bidder
mand. + cond.
162
CQ candidates
tender defects

Tender No. SER 5/14/2 · Full-document compliance matrixv3.0

Republic of Botswana · Ministry of Nationality, Immigration and Gender Affairs · 161 pages · issued 6 December 2019
✓ 1087/1087 quotes re-verified
863 of 1087 shown
115 rows fall outside the bid scope (pre-award, bidder-facing, bid-actionable) and are not shown in this view. None were deleted; each keeps its reason.
IDRequirement (verbatim) · click to trace
R-002
p.3
“Tenderers who are domiciled in Botswana shall, in order to be considered for the award of the contract, be registered with Public Procurement and Asset Disposal Board (PPADB) in the following Codes and Sub-Codes: Code 120 (ICT Systems and Management Services) Sub Code 01 (Systems Development Services and Maintenance services) OR, Code 319 (ICT Consultancy Services) Sub Code 01 (ICT System Development)”
mandatory2. Eligibility RequirementsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-002.1
p.6
“Bidders should ensure that they are registered with Public Procurement and Asset Disposal Board (PPADB) as follows: Code 120 (ICT Systems and Management Services) Sub Code 01 (Systems Development Services and Maintenance services) OR,”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - 2.1 Eligibility criteria (locally-based bidders), item 5·quote re-verified in source (quote runs across 2 consecutive blocks)
R-002.2
p.7
“Code 319 (ICT Consultancy Services) Sub Code 01 (ICT System Development) Verification of registration shall be done online by the Procuring Entity (P.E).”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 5)·quote re-verified in source
R-002.3
p.10
“Bidders should ensure that they are registered with Public Procurement and Asset Disposal Board (PPADB) as follows: Code 120 (ICT Systems and Management Services) Sub Code 01 (Systems Development Services and Maintenance services) OR, Code 319 (ICT Consultancy Services) Sub Code 01 (ICT System Development) AND Verification of registration shall be done online by the Procuring Entity (P.E).”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Locally Based Bidders, table)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-004
p.3
“Foreign companies are to submit duly notarized copies of constitutive documents defining their legal status, place of registration and place of operation.”
mandatory1. Returnable DocumentsTRACE →
✓T1.1 - Invitation to Tender (For Foreign-Based Companies)·quote re-verified in source
R-004.1
p.7
“Foreign companies are to submit duly notarized copies of constitutive documents defining their legal status, place of registration and place of operation.”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 1)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-004.2
p.10
“Foreign companies are to submit copies of constitutive documents defining legal status, place of registration and place of operation.”
mandatory1. Returnable Documents⚑ reviewTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Foreign-Based Companies, table)·quote re-verified in source
R-004.3
p.23
“Foreign companies are to submit duly notarized copies of constitutive documents defining legal status, place of registration and place of operation.”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-006
p.3
“Foreign companies must subcontract up to 30% of the work to 100% citizen owned companies in line with the Botswana Citizen Economic Empowerment (CEE) Policy of 2012. To that end the 100% citizen owned company’s name should be provided, the percentage of work to be allocated to the contractor should be stated and a copy of the contract between the main contractor and the sub-contractor should be availed.”
mandatory3. Bidder Structure and Signatory Authority⚑ reviewTRACE →
✓T1.1 - Invitation to Tender (CEE subcontracting)·quote re-verified in source
R-006.1
p.7
“Foreign companies must subcontract up to 30% of the work to 100% citizen owned companies in line with the Citizen Economic Empowerment (CEE) Policy of 2012.”
mandatory3. Bidder Structure and Signatory Authority⚑ reviewTRACE →
✓T1.2 - 2.1 Eligibility criteria (foreign bidders), item 4·quote re-verified in source (quote runs across 2 consecutive blocks)
R-006.2
p.7
“Therefore, the following should be submitted: a. Name of company to be subcontracted. b. % to be subcontracted. c. Draft contract between contractor and subcontractor.”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 4)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-006.3
p.10
“Foreign companies must subcontract up to 30% of the work to 100% citizen owned companies in line with the Citizen Economic Empowerment (CEE) Policy of 2012. Therefore, the following should be submitted: d. Name of company to be subcontracted. e. % to be subcontracted. f. Draft contract between contractor and subcontractor.”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Foreign-Based Companies, table)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-006.4
p.23
“Foreign companies must subcontract up to 30% of the work to 100% citizen owned companies in line with the Citizen Economic Empowerment (CEE) Policy of 2012. Therefore, the following should be submitted: a. Name of company to be subcontracted. b. % to be subcontracted. c. Draft contract between contractor and subcontractor.”
mandatory3. Bidder Structure and Signatory Authority⚑ reviewTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-007
p.3
“Documents may be collected during working hours between 07:30 hours – 12:45 hours and 13:45 hours - 15:30 hours with effect from 9th December 2019 and only after production of a receipt of payment of tender documents.”
mandatory13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-008
p.3
“A non-refundable tender fee of P5, 000.00 payable through debit/credit card, or a Bank Guaranteed Cheque, payable in favour of the Government of Botswana, or cash, is required on collection of tender Documents. Payment can be made during working hours 0730hrs – 1230hrs and 1400hrs – 1600hrs Monday to Thursday and 0730-0930hrs on Fridays with effect from 9th December 2019 at the above address at Office H18, 2nd Floor.”
mandatory13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-009
p.3
“Queries relating to the issue of the documents shall be in writing and addressed to the following personnel fourteen (14) working days before tender closing date: Mogotsakgotla Ramatlotla Private Bag 002 Gaborone, Botswana, Tel: +267 361 1350, Fax: +267 395 3559, mramatlotla@gov.bw and/or Joshua Machao Private Bag 002 Gaborone, Botswana, Tel +267 361 1125, Fax +267 395 3559, email: jmachao@gov.bw .”
conditional13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-011
p.4
“Tender Documents are to be delivered to the Public Procurement and Asset Disposal Board, Tender Opening Room, Ground floor, Private Bag 0058, Plot 8913 Maakgadigau Way, Gaborone West Industrial, GABORONE, BOTSWANA by 10:00hrs on the 5th February 2020.”
mandatory13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-011.1
p.8
“The Procuring Department’s address for delivery of tender offers and identification details to be shown on each tender offer package are: The Board Secretary Public Procurement and Asset Disposal Board Tender opening Room, Ground floor Private Bag 0058 Plot 8913 Maakgadigau Way Gaborone West Industrial. GABORONE, BOTSWANA”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.22·quote re-verified in source
R-012
p.4
“Telegraphic, telex, telephone, email tenders will NOT be considered.”
mandatory13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-013
p.4
“Names and addresses of the bidders should be reflected on the outer side of the envelope.”
mandatory13. Submission Instructions⚑ reviewTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-014
p.4
“The closing date for receipt of tender offers shall be 10:00 hours on 5th February 2020. Late tender offers will NOT be accepted.”
mandatory13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-016
p.4
“A two (2) envelope procedure will be followed.”
mandatory13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-017
p.4
“The Technical and Financial Proposal shall be in English Only.”
mandatory13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-018
p.4
“Certified copies of Academic Certificates, Transcripts, and Company Constitutive Documents and / or identification documents not in English shall be accompanied by notarised English Translations of the same. Failure to do so will result in the said document not being recognised.”
conditional13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-020
p.4
“No person participating in the clarification meeting will be allowed to represent more than one tenderer.”
conditional13. Submission InstructionsTRACE →
✓T1.1 - Invitation to Tender·quote re-verified in source
R-025
p.6
“Provide Tax Clearance Certificate number and PIN. Verification of tax status will be done online by the procuring entity.”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 1)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-025.1
p.10
“Bidders should provide a Tax Clearance Certificate number and PIN issued by Botswana Unified Revenue Services (BURS).”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Locally Based Bidders, table)·quote re-verified in source
R-025.2
p.23
“Provide Tax Clearance Certificate number and PIN. Verification of tax status will be done online by the procuring entity.”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-026
p.6
“Duly completed Declaration Form for Tendering Purposes”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 2)·quote re-verified in source
R-026.1
p.7
“Duly completed Declaration Form for Tendering Purposes”
mandatory1. Returnable Documents⚑ reviewTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 7)·quote re-verified in source
R-026.2
p.10
“Duly Completed Declaration Form for Tendering Purposes.”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Locally Based Bidders, table)·quote re-verified in source
R-026.3
p.23
“T2.2 GM Duly completed Declaration Form for Tendering Purposes”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-027
p.6
“Copy of Joint Venture/Partnership/Consortium Agreement where applicable”
conditional1. Returnable DocumentsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3)·quote re-verified in source
R-027.1
p.7
“Copy of the Partnership Agreement (where Applicable) which incorporates a statement that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for the entire execution of the contract for and on behalf of any and all partners”
conditional1. Returnable DocumentsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 6)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-027.2
p.7
“Copy of Joint Venture (JV)/ Partnership Agreement where applicable”
conditional1. Returnable DocumentsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3)·quote re-verified in source
R-027.3
p.10
“Copy of Joint Venture Agreement (where applicable)”
conditional1. Returnable DocumentsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Locally Based Bidders, table)·quote re-verified in source
R-027.4
p.10
“Copy of Partnership Agreement (where Applicable) which incorporates a statement that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for the entire execution of the contract for and on behalf of any and all partners”
conditional1. Returnable DocumentsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Locally Based Bidders, table)·quote re-verified in source
R-027.5
p.24
“Furthermore we attach to this Schedule a copy of the partnership agreement which incorporates a statement that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for the entire execution of the contract for and on behalf of any and all partners.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Authority of Signatory (B: Certificate for partnership)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-027.6
p.82
“JV/Partnership Agreement(s) • T2.2 GG – Proposed Subcontractors • Sub-Contracting Agreement”
conditional1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item iv·quote re-verified in source
R-028
p.6
“All signatories to the JV / Partnership/ Consortium Agreement shall provide and satisfy ALL the above requirements (items 1 and 2).”
conditional2. Eligibility RequirementsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3)·quote re-verified in source
R-028.1
p.7
“All signatories to the JV / Partnership Agreement shall provide and satisfy ALL the above requirements.”
conditional2. Eligibility RequirementsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3)·quote re-verified in source
R-029
p.6
“At minimum the JV / Partnership Agreement should have the following: a. One of the firms should be designated as the Lead Company, who shall have the authority to bind the Joint Venture / Partnership and be responsible for the overall direction of the project.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (locally-based bidders), JV item a·quote re-verified in source (quote runs across 3 consecutive blocks)
R-029.1
p.6
“One of the firms should be designated as the Lead Company, who shall have the authority to bind the Joint Venture / Partnership and be responsible for the overall direction of the project.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3.a)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-029.2
p.7
“At minimum the JV / Partnership Agreement should have the following: a. One of the firms should be designated as the Lead Company, who shall have the authority to bind the Joint Venture / Partnership and be responsible for the overall direction of the project.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (foreign bidders), JV item a·quote re-verified in source (quote runs across 3 consecutive blocks)
R-029.3
p.7
“One of the firms should be designated as the Lead Company, who shall have the authority to bind the Joint Venture / Partnership and be responsible for the overall direction of the project.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3.a)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-030
p.6
“Detailed scope of work matching resources allocation, including overall percentage workload to be done by each party in the JV Partnership must be clearly included in the Technical Proposal.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3.b)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-030.1
p.7
“Detailed scope of work matching resources allocation, including overall percentage workload to be done by each party in the JV must be clearly included in the Technical Proposal.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3.b)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-031
p.6
“The Joint Venture / Partnership must nominate and authorize person(s) who will be responsible for signing contract documents with respect to the project they are tendering for. Proof of authorisation in the forms of a written power of attorney shall be submitted with the proposal.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3.c)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-031.1
p.7
“The Joint Venture / Partnership must nominate and authorize person(s) who will be responsible for signing contract documents with respect to the project they are tendering for. Proof of authorisation in the forms of a written power of attorney shall be submitted with the proposal.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3.c)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-032
p.6
“The Joint Venture / Partnership must nominate and authorize person(s) who will be responsible for signing contract documents with respect to the project they are tendering for. Proof of authorisation in the forms of a written power of attorney shall be submitted with the proposal.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3.c)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-032.1
p.7
“The Joint Venture / Partnership must nominate and authorize person(s) who will be responsible for signing contract documents with respect to the project they are tendering for. Proof of authorisation in the forms of a written power of attorney shall be submitted with the proposal.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3.c)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-033
p.6
“JV / Partnership are advised that all the firms shall be jointly managed and sign the performance of the contract comprising of the identity of the contracting parties and their assigned signatories.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3.d)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-033.1
p.7
“JV / Partnerships are advised that all the firms shall be jointly managed and sign the performance of the contract comprising of the identity of the contracting parties and their assigned signatories.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3.d)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-034
p.6
“JV / Partnership Agreement must indicate how and to which company payments for services provided, as and when they become due, shall be paid.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3.e)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-034.1
p.7
“JV / Partnerships Agreement must indicate how and to which company payments for services provided, as and when they become due, shall be paid.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3.e)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-035
p.6
“JV/ Partnership firms must clearly indicate how they intend to meet their tax obligations with respect to 12% VAT and/or withholding tax.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3.f)·quote re-verified in source
R-035.1
p.7
“JV firms must clearly indicate how they intend to meet their tax obligations with respect to 12% VAT.”
conditional11. Financial and Commercial⚑ reviewTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3.f)·quote re-verified in source
R-036
p.6
“A firm can be in only one Joint Venture in this tender, in line with the specific provisions of the Declaration Form for Tendering Purposes Any firm which is in Joint Venture with another firm cannot present an independent bid. Failure to adhere to this requirement will lead to the automatic disqualification of all the firm’s bids.”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 3.g)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-036.1
p.7
“A firm can be in only one Joint Venture / Partnerships in this tender. Any firm which is in Joint Venture with another firm cannot present an independent bid. Failure to adhere to this requirement will lead to the automatic disqualification of all the firm’s bids.”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 3.g)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-037
p.6
“Properly completed Certificate of Authority of Signatory.”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Locally-Based Bidders, item 4)·quote re-verified in source
R-037.1
p.7
“Properly completed Certificate of Authority of Signatory.”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 5)·quote re-verified in source
R-037.2
p.10
“Properly completed Certificate of Authority of Signatory.”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Locally Based Bidders, table)·quote re-verified in source
R-037.3
p.23
“T2.2 GA Certificate of Authority of Signatory”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-037.4
p.82
“T2.2GA - Certificate of Authority of Signatory”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item iii·quote re-verified in source
R-038
p.7
“Foreign companies are to submit copies of tax exemption certificate issued and certified by BURS and should contact +267 3901210 or www.burs.org.bw for the certificates.”
mandatory1. Returnable Documents⚑ reviewTRACE →
✓T1.2 - 2.1 Eligibility criteria (Foreign Bidders, item 2)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-038.1
p.10
“Foreign companies are to submit copies of tax exemption certificate issued and certified by BURS.”
mandatory1. Returnable DocumentsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Foreign-Based Companies, table)·quote re-verified in source
R-038.2
p.23
“Foreign companies are to submit copies of tax exemption certificate issued and certified by BURS.”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-040
p.8
“The prices and rates are to be stated in Botswana Pula (BWP) or any Internationally convertible currency.”
mandatory11. Financial and CommercialTRACE →
✓T1.2 - 2.13·quote re-verified in source
R-040.1
p.45
“The prices, and rates, where applicable are to be stated in Botswana Pula (BWP) or any other convertible currency.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions - Currency·quote re-verified in source
R-041
p.8
“The tender offer communicated on paper shall be submitted as one (1) original, plus two (2) duplicate copies. In addition, bidders should provide an electronic copy of their technical proposal and their financial proposal in the relevant envelopes as per item 2.24 below.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.21·quote re-verified in source
R-042
p.8
“1. Technical proposals should be prepared separately from the financial proposal”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 Two-envelope procedure, item 1·quote re-verified in source
R-043
p.8
“All tenderers shall submit One (1) original and two (2) duplicate copies (hard-copies) and one electronic copy on CD/DVD of each of the technical and financial proposals.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 2)·quote re-verified in source
R-044
p.8
“The technical proposal and all its copies should be marked with the word “technical” and the financial proposal and all its copies marked with the word “financial”.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 3)·quote re-verified in source
R-045
p.8
“Original documents should also be marked “ORIGINAL” and copies should be marked with the word: “COPY”.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 4)·quote re-verified in source
R-046
p.8
“The original technical proposal and all its copies shall be placed in one envelope and the original financial proposal and all its copies placed in another envelope.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 5)·quote re-verified in source
R-047
p.8
“The two (2) envelopes shall then be placed in a large outer envelope.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 6)·quote re-verified in source
R-048
p.8
“All the envelopes shall be marked with the tender number: SER 5/14/2 and tender title: PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMNISTRATION”.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 7)·quote re-verified in source
R-048.1
p.8
“IDENTIFICATION: The bid package should be labelled “Tender Ref. No. SER 5/14/2, PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMNISTRATION.””
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.22·quote re-verified in source
R-049
p.8
“The name of the bidder shall appear on all the three (3) envelopes.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 8)·quote re-verified in source
R-050
p.8
“No financial information should be included in the technical proposal, the technical proposal CD or the technical envelope.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 9)·quote re-verified in source
R-051
p.8
“The following returnable documents should be placed and sealed in an envelope marked “Financial Proposal””
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 10)·quote re-verified in source
R-052
p.9
“Form of offer and acceptance • Detailed pricing • Form of Intent to Provide a Performance Bond”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.24 (item 10, list of documents for the Financial Proposal envelope)·quote re-verified in source
R-053
p.9
“The closing date and time for submission of tender offers is: 5th February 2020”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 2.26·quote re-verified in source
R-054
p.9
“Telephonic, telegraphic, telex, facsimile or emailed tender offers will not be accepted.”
mandatory13. Submission Instructions⚑ reviewTRACE →
✓T1.2 - 2.27·quote re-verified in source
R-055
p.9
“The tender validity period is six (6) months, from the date of the opening of the submitted bids, and no bidder may withdraw within that period.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T1.2 - 2.28·quote re-verified in source
R-055.1
p.18
“Hold the tender offer(s) valid for acceptance by the Procuring Department at any time during the validity period stated in the Tender Data after the closing time stated in the Tender Data.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T1.3 §2 clause 28 - Tender offer validity·quote re-verified in source
R-057
p.9
“For compliance or responsiveness, the tender submissions must: i. Meet the eligibility requirements set out in clause 2.1 of the Tender Data ii. Be properly signed and fully completed iii. Be responsive to any other requirements of the tender document. iv. Adhere to the two-envelope method The evaluators shall reject any non-responsive and non-qualified tender submissions.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 3.15·quote re-verified in source (quote runs across 2 consecutive blocks)
R-058
p.9
“For compliance or responsiveness, the tender submissions must: i. Meet the eligibility requirements set out in clause 2.1 of the Tender Data ii. Be properly signed and fully completed iii. Be responsive to any other requirements of the tender document. iv. Adhere to the two-envelope method The evaluators shall reject any non-responsive and non-qualified tender submissions.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 3.15·quote re-verified in source (quote runs across 2 consecutive blocks)
R-059
p.9
“For compliance or responsiveness, the tender submissions must: i. Meet the eligibility requirements set out in clause 2.1 of the Tender Data ii. Be properly signed and fully completed iii. Be responsive to any other requirements of the tender document. iv. Adhere to the two-envelope method The evaluators shall reject any non-responsive and non-qualified tender submissions.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 3.15·quote re-verified in source (quote runs across 2 consecutive blocks)
R-061
p.9
“STAGE ONE: COMPLIANCE CHECK Preliminary Examination for Compliance (Pass/Fail) based on provision of the following mandatory returnable documents as required. If any of the following documents is not presented the bid shall be disqualified.”
mandatory14. OtherevaluationTRACE →
✓T1.2 - 3.15 (Stage One: Compliance Check)·quote re-verified in source
R-062
p.10
“Details of proposed Subcontractors where applicable; a. Name of company to be subcontracted. b. % to be subcontracted. c. Draft contract between contractor and subcontractor.”
conditional3. Bidder Structure and Signatory Authority⚑ reviewTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Locally Based Bidders, table)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-063
p.10
“NB: Subcontracted companies shall have the appropriate PPADB Registration Code(s) and Sub Code(s) for the work they shall be subcontracted to do”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (For Foreign-Based Companies, table)·quote re-verified in source
R-064
p.11
“NOTE: Where PPADB Codes are required, Bidders must satisfy all the Codes and Sub Codes as required. The completeness of the required codes and sub-codes shall be considered on the basis of the cumulative registration of all companies identified as part of the bid (including Joint Venture, Consortium, Partnership).”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - 3.15 Stage One Compliance Check (NOTE)·quote re-verified in source
R-066
p.11
“Failure by a bidder to submit the missing documents as notified, within 2 – 5 days, will then lead to disqualification of the respective bidder from further evaluation.”
conditional2. Eligibility Requirements⚑ reviewTRACE →
✓T1.2 - 3.15 Stage One Compliance Check·quote re-verified in source
R-067
p.11
“A bid which fails to adhere to the two-envelope method shall be disqualified.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 3.15 Additional Disqualification Criteria·quote re-verified in source
R-068
p.11
“A lead bidder may not sub-contract more than a total of 49% of the contract, and shall not cede overall control of the project to a subcontracted party; bidders who do so shall be eliminated.”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 3.15 Additional Disqualification Criteria·quote re-verified in source
R-069
p.11
“A 100% citizen owned company, claiming Citizen preferential treatment, may not sub-contract more than 25% of the contract to non-100% citizen-owned companies.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 3.15 Additional Disqualification Criteria·quote re-verified in source
R-069.1
p.36
“The Tenderer further undertakes not to subcontract more than 25% of the Net Amount to non-Citizen Contractors in the performance of the Contract.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part B, undertakings)·quote re-verified in source
R-070
p.11
“Bidders should indicate the specific place(s) in their technical proposal in which they detail how they are going to meet each of the specification requirement. The Evaluation Committee shall assess the technical response and determine whether or not each specification requirement has been met. Bidders who do not indicate the specific place(s) in their technical proposal, for any of the system requirements, shall be deemed to have not responded to the specification requirement(s) as applicable.”
mandatory13. Submission InstructionsTRACE →
✓T1.2 - 3.15 Stage Two, Part A: Full Compliance to Specification Requirements·quote re-verified in source
R-071
p.11
“Bidders whose proposed solution fails to meet ANY OR ALL OF THE REQUIREMENTS shall be disqualified from further evaluation and have their sealed financial bids returned to them once the tendering process has been completed. Bidders whose proposed solution meets ALL OF THE REQUIREMENTS as indicated in Appendix 1A, shall qualify for Stage Two – Technical Evaluation (Part B).”
mandatory2. Eligibility Requirements⚑ reviewTRACE →
✓T1.2 - 3.15 Stage Two, Part A: Full Compliance to Specification Requirements·quote re-verified in source
R-075
p.12
“Given the sensitivity and national importance around this project, bidders shall be subject to security vetting during the technical evaluation. Security vetting shall be conducted separately by government security organs. Where a bidder has been adjudged to be a security concern, their bid shall be disqualified from further evaluation. Where a bidder does not meet security vetting, the Government of Botswana retains its right not to disclose the nature and or outcome of the security failure(s).”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - 3.15 Security Vetting·quote re-verified in source
R-076
p.12
“Only those bids that score 75% (187.5 points) or more in Stage Two - Technical Evaluation (Part B) provided they did not score zero (0) or less than 50% in any criteria, and have obtained a favourable outcome from security vetting, will proceed to Stage Three - Financial Evaluation. Bidders who do not obtain 75% or more in Stage Two, Technical Evaluation (Part B), or those who fail security vetting, will have their financial bids returned to them at the end of the tendering adjudication process and will not proceed to Stage Three – Financial Evaluation.”
mandatory14. OtherevaluationTRACE →
✓T1.2 - 3.15 Stage Two, Technical Evaluation (Part B)·quote re-verified in source
R-077
p.12
“Review whether the financial proposals are complete (i.e. pricing of all the items that correspond to the technical proposal and meets the required TENDER validity).”
mandatory11. Financial and CommercialTRACE →
✓T1.2 - 3.15 Stage 3 Financial Evaluation (item 1)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-078
p.12
“Ensure equitable distribution of project costs and to ensure that there is no front”
mandatory11. Financial and CommercialTRACE →
✓T1.2 - 3.15 Stage 3 Financial Evaluation (item 2)·quote re-verified in source
R-079
p.12
“Correct any arithmetic errors. If there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price and the quantity, the unit price shall prevail. If there is a discrepancy between the subtotals and the total price, the total price shall be corrected. If there is a discrepancy between words and figures, the amount in words will prevail. If a bidder does not accept the correction of errors, its bid will be rejected.”
conditional11. Financial and CommercialTRACE →
✓T1.2 - 3.15 Stage 3 Financial Evaluation (item 3)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-081
p.12
“A bidder shall qualify for EDD price margin provided that they have provided a valid EDD Registration Certificate issued by the Ministry of Investment, Trade and Industry in a category relevant to the procurement activity under consideration. The indicative price margin in the EDD Registration Certificate shall be used.”
conditional11. Financial and CommercialTRACE →
✓T1.2 - 3.15 Stage 3 Financial Evaluation (item 5, EDD Price Margins)·quote re-verified in source
R-083
p.13
“Bidders are required to provide a quantified contribution of each company expressed as a percentage of the total. The contribution should be traceable to items in the Technical Proposal.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.2 - 3.15 Stage 3 Financial Evaluation (EDD Price Margins for JVs)·quote re-verified in source
R-083.1
p.79
“Bidders are required to provide a quantified contribution of each company expressed as a percentage of the total. The contribution should be traceable to items in the Technical Proposal.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓C3.1 §12.2 EDD Price Margins – Presidential Directive II (A) 2010·quote re-verified in source
R-084
p.13
“Bidders claiming CEE price margins shall provide documentation showing eligibility for the price margin claimed. Bidders wishing to claim CEE Price Margins shall be expected to appropriately indicate on the Declaration Form for Tendering Purpose (Part B), as well as provide joint venture, association, partnership, or consortia agreements. Additional information, such as certified copies of shareholding certificates and identification documents of shareholders are required.”
conditional11. Financial and CommercialTRACE →
✓T1.2 - 3.15 Stage 3: Financial Evaluation (CEE price margins)·quote re-verified in source
R-085
p.13
“Bidders claiming CEE price margins shall provide documentation showing eligibility for the price margin claimed. Bidders wishing to claim CEE Price Margins shall be expected to appropriately indicate on the Declaration Form for Tendering Purpose (Part B), as well as provide joint venture, association, partnership, or consortia agreements. Additional information, such as certified copies of shareholding certificates and identification documents of shareholders are required.”
conditional11. Financial and CommercialTRACE →
✓T1.2 - 3.15 Stage 3: Financial Evaluation (CEE price margins)·quote re-verified in source
R-086
p.13
“Bidders claiming CEE price margins shall provide documentation showing eligibility for the price margin claimed. Bidders wishing to claim CEE Price Margins shall be expected to appropriately indicate on the Declaration Form for Tendering Purpose (Part B), as well as provide joint venture, association, partnership, or consortia agreements. Additional information, such as certified copies of shareholding certificates and identification documents of shareholders are required.”
conditional11. Financial and CommercialTRACE →
✓T1.2 - 3.15 Stage 3: Financial Evaluation (CEE price margins)·quote re-verified in source
R-095
p.14
“All contracts, including financial management of the contract, shall conform to the rules, regulations, and standards of the Botswana Government. The Laws of the Republic of Botswana shall apply.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T1.2 - Contract Negotiations·quote re-verified in source (quote runs across 2 consecutive blocks)
R-099
p.14
“Bidders who have engaged in unfair business practices as defined by the Competition Act, or engaged in corrupt behaviour and practices as defined by the Corruption and Economic Act, or contravened any of the laws related to sound business practice, such as the Companies Act, or failed to meet statutory obligations from any business related regulatory authority such as FIA, BURS, NBFIRA, or DCEC, shall be disqualified and or have any award under this tender rendered invalid. Bidders who engage in fronting, tokenism or ‘rent-a-Motswana,’ practices contrary to PPADBs Code of Ethics, shall be disqualified from this tender.”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - Additional conditions of tender: Anti-Competitive Business Practices, Corruption and Economic Crime, Fronting / Tokenism·quote re-verified in source
R-100
p.14
“Bidders who have engaged in unfair business practices as defined by the Competition Act, or engaged in corrupt behaviour and practices as defined by the Corruption and Economic Act, or contravened any of the laws related to sound business practice, such as the Companies Act, or failed to meet statutory obligations from any business related regulatory authority such as FIA, BURS, NBFIRA, or DCEC, shall be disqualified and or have any award under this tender rendered invalid. Bidders who engage in fronting, tokenism or ‘rent-a-Motswana,’ practices contrary to PPADBs Code of Ethics, shall be disqualified from this tender.”
mandatory2. Eligibility RequirementsTRACE →
✓T1.2 - Additional conditions of tender: Anti-Competitive Business Practices, Corruption and Economic Crime, Fronting / Tokenism·quote re-verified in source
R-101
p.14
“Bidders are required to indicate information in their bids which they consider confidential and whose disclosure shall be prejudicial to their interests. Failure to identify the information referred to, will render such information subject to declassification after two years following the award of a tender.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T1.2 - 5.0 Classified Information·quote re-verified in source
R-102
p.15
“The Procuring Department and each tenderer submitting a tender offer shall comply with these Conditions of Tender. The Procuring Department will, in addition, act in a manner that is fair, equitable and transparent.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T1.3 §1 clause 1 - Actions·quote re-verified in source
R-104
p.15
“The Tender Data and additional requirements contained in the Tender Schedules that are included in the Returnable Documents are deemed to be part of these Conditions of Tender.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T1.3 §1 clause 3 - Interpretation and definitions·quote re-verified in source
R-107
p.15
“Each communication between the Procuring Department and a tenderer shall be to or from the Procuring Department's agent only, and in a form that can be read, copied and recorded. Writing shall be in the English language. The Procuring Department will not take any responsibility for non-receipt of communications from or by a tenderer. The name and contact details of the Procuring Department's agent are stated in the Tender Data.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §1 clause 6 - Communication & Procuring Department's agent·quote re-verified in source
R-108
p.15
“Each communication between the Procuring Department and a tenderer shall be to or from the Procuring Department's agent only, and in a form that can be read, copied and recorded. Writing shall be in the English language. The Procuring Department will not take any responsibility for non-receipt of communications from or by a tenderer. The name and contact details of the Procuring Department's agent are stated in the Tender Data.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §1 clause 6 - Communication & Procuring Department's agent·quote re-verified in source
R-111
p.16
“Submit a tender offer only if the tenderer complies with the criteria stated in the Tender Data.”
mandatory2. Eligibility RequirementsTRACE →
✓T1.3 §2 clause 1 - Eligibility·quote re-verified in source
R-112
p.16
“Accept that the Procuring Department will not compensate the tenderer for any costs incurred in the preparation and submission of a tender offer.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T1.3 §2 clause 2 - Cost of tendering·quote re-verified in source
R-113
p.16
“Check the tender documents on receipt, including pages within them, and notify the Procuring Department of any discrepancy or omission.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 3 - Check documents·quote re-verified in source
R-114
p.16
“Treat as confidential all matters arising in connection with the tender. Use and copy the documents issued by the Procuring Department only for the purpose of preparing and submitting a tender offer in response to the invitation.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T1.3 §2 clause 4 - Confidentiality & Copyright of documents·quote re-verified in source
R-115
p.16
“Obtain, as necessary for submitting a tender offer, copies of the latest versions of standardised specifications, conditions of contract and other publications, which are not attached but which are incorporated into the tender documents by reference.”
mandatory13. Submission Instructions⚑ reviewTRACE →
✓T1.3 §2 clause 5 - Standardised specifications and other publications·quote re-verified in source
R-116
p.16
“Acknowledge receipt of addenda to the tender documents, which the Procuring Department may issue, and if necessary apply for an extension to the closing time stated in the Tender Data, in order to take the addenda into account.”
mandatory13. Submission Instructions⚑ reviewTRACE →
✓T1.3 §2 clause 6 - Acknowledge addenda·quote re-verified in source
R-117
p.16
“Attend a site visit and / or clarification meeting at which tenderers may familiarise themselves with the proposed work, services or supply (and location etc.) and raise questions. Details of the meeting(s) are stated in the Tender Data.”
mandatory13. Submission Instructions⚑ reviewTRACE →
✓T1.3 §2 clause 7 - Site visit and / or clarification meeting·quote re-verified in source
R-118
p.16
“Request clarification of the tender documents, if necessary, by notifying the Procuring Department at least five working days before the closing time stated in the Tender Data.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 8 - Seek clarification·quote re-verified in source
R-119
p.16
“Be aware that the extent of insurance to be provided by the Procuring Department (if any) may not be for the full cover required in terms of the conditions of contract identified in the Contract Data. The tenderer is advised to seek qualified advice regarding insurance.”
mandatory11. Financial and CommercialTRACE →
✓T1.3 §2 clause 9 - Insurance·quote re-verified in source
R-120
p.16
“Include in the rates, prices, and the tendered total of the prices (if any) all duties, taxes (except VAT), and other levies payable by the successful tenderer, such duties, taxes and levies being those applicable 14 days prior to the closing time stated in the Tender Data.”
mandatory11. Financial and CommercialTRACE →
✓T1.3 §2 clause 10 - Pricing the tender offer·quote re-verified in source
R-121
p.16
“Show Value Added Tax (VAT) payable by the Procuring Department separately as an addition to the tendered total of the prices.”
mandatory11. Financial and CommercialTRACE →
✓T1.3 §2 clause 11 - Pricing the tender offer·quote re-verified in source
R-122
p.16
“Provide rates and prices that are fixed for the duration of the contract and not subject to adjustment except as provided for in the conditions of contract identified in the Contract Data.”
mandatory11. Financial and CommercialTRACE →
✓T1.3 §2 clause 12 - Pricing the tender offer·quote re-verified in source
R-123
p.16
“State the rates and prices in local currency unless instructed otherwise in the Tender Data. The conditions of contract identified in the Contract Data may provide for part payment in other currencies.”
mandatory11. Financial and CommercialTRACE →
✓T1.3 §2 clause 13 - Pricing the tender offer·quote re-verified in source
R-124
p.16
“Not make any alterations or additions to the tender documents, except to comply with instructions issued by the Procuring Department, or necessary to correct errors made by the tenderer. All signatories to the tender offer shall initial all such alterations. Erasures and the use of masking fluid are prohibited.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 14 - Alterations to documents·quote re-verified in source
R-125
p.16
“Not make any alterations or additions to the tender documents, except to comply with instructions issued by the Procuring Department, or necessary to correct errors made by the tenderer. All signatories to the tender offer shall initial all such alterations. Erasures and the use of masking fluid are prohibited.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 14 - Alterations to documents·quote re-verified in source
R-126
p.16
“Not make any alterations or additions to the tender documents, except to comply with instructions issued by the Procuring Department, or necessary to correct errors made by the tenderer. All signatories to the tender offer shall initial all such alterations. Erasures and the use of masking fluid are prohibited.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 14 - Alterations to documents·quote re-verified in source
R-127
p.17
“May submit alternative tender offers only if a main tender offer, strictly in accordance with all the requirements of the tender documents, is also submitted. The alternative tender offer is to be submitted with the main tender offer together with a schedule that compares the requirements of the tender documents with the alternative requirements the tenderer proposes.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 15 - Alternative tender offers·quote re-verified in source
R-128
p.17
“Accept that an alternative tender offer may be based only on the criteria stated in the Tender Data.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 16 - Alternative tender offers·quote re-verified in source
R-129
p.17
“Submit a tender offer for providing the whole of the works, services or supply identified in the Contract Data, unless stated otherwise in the Tender Data.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 17 - Submitting a tender offer·quote re-verified in source
R-130
p.17
“Return all Returnable Documents to the Procuring Department after completing them in their entirety, either electronically (if they were issued in electronic format) or by writing in black ink.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 18 - Submitting a tender offer·quote re-verified in source
R-131
p.17
“Accept that tender offers, which do not provide all the data or information requested completely and in the form required, may be regarded by the Procuring Department as non-responsive.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 19 - Information & data to be completed in all respects·quote re-verified in source
R-132
p.17
“Submit the parts of the tender offer communicated on paper as an original plus the number of copies stated in the Tender Data, with an English translation of any documentation in a language other than English, and the parts communicated electronically in the same format as they were issued by the Procuring Department.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 20 - Information & data to be completed in all respects·quote re-verified in source
R-133
p.17
“Sign the original and all copies of the tender offer where indicated. The Procuring Department will hold all authorised signatories liable on behalf of the tenderer. Signatories for tenderers proposing to contract as Joint Ventures shall state which of them is the lead partner whom the Procuring Department shall hold liable for the purpose of the tender offer.”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.3 §2 clause 21·quote re-verified in source
R-134
p.17
“Sign the original and all copies of the tender offer where indicated. The Procuring Department will hold all authorised signatories liable on behalf of the tenderer. Signatories for tenderers proposing to contract as Joint Ventures shall state which of them is the lead partner whom the Procuring Department shall hold liable for the purpose of the tender offer.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T1.3 §2 clause 21·quote re-verified in source
R-135
p.17
“Seal the original and each copy of the tender offer as separate packages marking the packages as "ORIGINAL" and "COPY". Each package shall state on the outside the Procuring Department's address and identification details stated in the Tender Data, as well as the tenderer's name and contact address.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 22 - Information & data to be completed in all respects·quote re-verified in source
R-136
p.17
“Seal the original and each copy of the tender offer as separate packages marking the packages as "ORIGINAL" and "COPY". Each package shall state on the outside the Procuring Department's address and identification details stated in the Tender Data, as well as the tenderer's name and contact address.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 22 - Information & data to be completed in all respects·quote re-verified in source
R-137
p.17
“Where a two-envelope system is required in terms of the Tender Data, place and seal the Returnable Documents listed in the Tender Data in an envelope marked "financial proposal" and place the remaining Returnable Documents in an envelope marked "technical proposal". Each envelope shall state on the outside the Procuring Department's address and identification details stated in the Tender Data, as well as the tenderer's name and contact address.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 23 - Information & data to be completed in all respects (two-envelope system)·quote re-verified in source
R-138
p.17
“Where a two-envelope system is required in terms of the Tender Data, place and seal the Returnable Documents listed in the Tender Data in an envelope marked "financial proposal" and place the remaining Returnable Documents in an envelope marked "technical proposal". Each envelope shall state on the outside the Procuring Department's address and identification details stated in the Tender Data, as well as the tenderer's name and contact address.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 23 - Information & data to be completed in all respects (two-envelope system)·quote re-verified in source
R-139
p.17
“Seal the original tender offer and copy packages together in an outer package that states on the outside only the Procuring Department's address and identification details as stated in the Tender Data.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 24 - Information & data to be completed in all respects·quote re-verified in source
R-140
p.17
“Accept that the Procuring Department will not assume any responsibility for the misplacement or premature opening of the tender offer if the outer package is not sealed and marked as stated.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 25 - Information & data to be completed in all respects·quote re-verified in source
R-141
p.17
“Ensure that the Procuring Department receives the tender offer at the address specified in the Tender Data not later than the closing time stated in the Tender Data. Proof of posting will not be accepted as proof of delivery. The Procuring Department will not accept tender offers submitted by telegraph, telex, facsimile or E mail, unless stated otherwise in the Tender Data.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 26 - Closing time·quote re-verified in source
R-142
p.18
“Accept that, if the Procuring Department extends the closing time stated in the Tender Data for any reason, the requirements of these Conditions of Tender apply equally to the extended deadline.”
conditional13. Submission InstructionsTRACE →
✓T1.3 §2 clause 27 - Closing time·quote re-verified in source
R-143
p.18
“If requested by the Procuring Department, consider extending the validity period stated in the Tender Data for an agreed additional period.”
conditional4. Legal and Contractual Obligations⚑ reviewTRACE →
✓T1.3 §2 clause 29 - Tender offer validity·quote re-verified in source
R-144
p.18
“Provide clarification of a tender offer in response to a request to do so from the Procuring Department during the evaluation of tender offers. This may include providing a breakdown of rates or prices and correction of arithmetical errors by the adjustment of certain rates and / or item prices. No change in the total of the prices or substance of the tender offer is sought, offered, or permitted. The total of the prices stated by the tenderer shall be binding upon the tenderer.”
mandatory13. Submission InstructionsTRACE →
✓T1.3 §2 clause 30 - Clarification of tender offer after submission·quote re-verified in source
R-145
p.18
“Provide, on request by the Procuring Department, any other material that has a bearing on the tender offer, the tenderer's commercial position (including notarised Joint Venture agreements), or the preferencing and / or reservation arrangements considered necessary by the Procuring Department for the purpose of a full and fair risk assessment. Should the tenderer not provide the material, or a satisfactory reason as to why it cannot be provided, by the time for submission stated in the Procuring Department's request, the Procuring Department may regard the tender offer as non-responsive.”
conditional2. Eligibility RequirementsTRACE →
✓T1.3 §2 clause 31 - Provide other material·quote re-verified in source
R-146
p.18
“If requested, submit for the Procuring Department's acceptance before formation of the contract, all securities, bonds, guarantees, policies and certificates of insurance required in terms of the conditions of contract identified in the Contract Data.”
conditional11. Financial and CommercialTRACE →
✓T1.3 §2 clause 32 - Submit securities, bonds, policies etc.·quote re-verified in source
R-147
p.18
“Check the final draft of the contract provided by the Procuring Department within the time available for the Procuring Department to issue the contract.”
mandatory4. Legal and Contractual Obligations⚑ reviewTRACE →
✓T1.3 §2 clause 33 - Submit securities, bonds, policies etc.·quote re-verified in source
R-148
p.18
“If so instructed by the Procuring Department, return all retained tender documents within 28 days after the expiry of the validity period stated in the Tender Data.”
conditional4. Legal and Contractual ObligationsTRACE →
✓T1.3 §2 clause 34 - Return of other tender documents·quote re-verified in source
R-180
p.23
“Bidders are requested to include fully executed (signed, dated, stamped, and filled in correctly) documents. The returnable documents are arranged into two sections – those for the Technical Proposal and those for the Financial Proposal.”
mandatory13. Submission InstructionsTRACE →
✓T2.1 - List of Returnable Documents·quote re-verified in source
R-181
p.23
“Please sign this template and return with the technical proposal.”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents·quote re-verified in source
R-182
p.23
“COVER LETTER (provide postal address, physical address telephone numbers, email address, name, and position of contact person etc..)”
mandatory1. Returnable Documents⚑ reviewTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-183
p.23
“Submission of Copies of Relevant PPADB Registration Certificates”
mandatory1. Returnable Documents⚑ reviewTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-183.1
p.82
“Compliance Documents (PPADB Registration. Certificate (s) / Company Constitutive documents; and Tax Clearance / Tax Exemption issued by BURS as applicable)”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item v·quote re-verified in source
R-184
p.23
“T2.2 GC Record of addenda to tender documents”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-185
p.23
“T2.2 GG Proposed subcontractors including Draft Contract between Contractor and Sub Contractor”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-185.1
p.82
“Sub-Contracting Agreement (s)”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Technical Proposal item iv (Agreements, as applicable)·quote re-verified in source
R-186
p.23
“T2.2 GH Quality plan”
mandatory1. Returnable Documents⚑ reviewTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-187
p.23
“T2.2 GJ Stock holding of spare parts”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-188
p.23
“T2.2 GK Curriculum Vitae of Key Personnel”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-189
p.23
“T2.2 GL Experience of tenderer”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-189.1
p.82
“Past Experience, References and Contact Details of References T2.2GL – Experience of Tenderer”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item vi·quote re-verified in source
R-190
p.23
“Technical Proposal (See page 81 – Format of Response)”
mandatory13. Submission InstructionsTRACE →
✓T2.1 - List of Returnable Documents (Technical Proposal)·quote re-verified in source
R-191
p.23
“The following documents shall be included in the FINANCIAL PROPOSAL”
mandatory13. Submission InstructionsTRACE →
✓T2.1 - List of Returnable Documents (Financial Proposal)·quote re-verified in source
R-192
p.23
“C1.1 Form of Offer and Acceptance”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Financial Proposal)·quote re-verified in source
R-192.1
p.82
“C1.1 - Form of Offer and Acceptance”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Financial Proposal item 2·quote re-verified in source
R-193
p.23
“C2.2 Activity Schedule/Bill of Quantities (Non-standard)”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Financial Proposal)·quote re-verified in source
R-193.1
p.83
“Detailed Pricing Information C2.2 - Activity Schedule/Bill of Quantities (Non-standard)”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Financial Proposal item 3·quote re-verified in source
R-194
p.23
“Form of intent to provide a performance bond at 5% of the estimated contract value”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Financial Proposal)·quote re-verified in source
R-194.1
p.83
“T2.2 GE - Form of intent to provide a performance bond at 5% of the estimated contract value)”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Financial Proposal item 4·quote re-verified in source
R-195
p.24
“Indicate the status of the tenderer by ticking the appropriate box hereunder. The tenderer must complete the certificate set out below for the relevant category.”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Certificate of Authority of Signatory·quote re-verified in source
R-196
p.24
“I,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _._ _ _ , authorised representative of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _., hereby confirm that by resolution of the board Mr/Ms _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ , acting in the capacity of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, was authorised to sign all documents in connection with this tender offer and any contract resulting from it on behalf of the company.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Certificate of Authority of Signatory (A. Certificate for company)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-197
p.24
“We, the undersigned, being the key partners in the business trading as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ hereby authorise Mr/Ms _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, acting in the capacity of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, to sign all documents in connection with the tender offer for Contract _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ and any contract resulting from it on our behalf.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Authority of Signatory (B: Certificate for partnership)·quote re-verified in source (quote runs across 5 consecutive blocks)
R-198
p.24
“NOTE: This certificate is to be completed and signed by all of the partners. Attach additional pages if more space is required.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Authority of Signatory (B: Certificate for partnership)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-199
p.25
“We, the undersigned, are submitting this tender offer in Joint Venture and hereby authorise Mr/Ms _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, an authorised signatory of the company _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ , acting in the capacity of lead partner, to sign all documents in connection with the tender offer for Contract _ _ _ _ __ _ _ and any contract resulting from it on our behalf.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Authority of Signatory (C: Certificate for Joint Venture)·quote re-verified in source (quote runs across 5 consecutive blocks)
R-200
p.25
“This authorisation is evidenced by the attached power of attorney signed by legally authorised signatories of all the partners to the Joint Venture.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Authority of Signatory (C: Certificate for Joint Venture)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-201
p.25
“Furthermore we attach to this Schedule a copy of the joint venture agreement which incorporates a statement that all partners are liable jointly and severally for the execution of the contract and that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for the entire execution of the contract for and on behalf of any and all the partners.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Authority of Signatory (C: Certificate for Joint Venture)·quote re-verified in source (quote runs across 4 consecutive blocks)
R-202
p.25
“I, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ , hereby confirm that I am the sole owner of the business trading as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Certificate of Authority of Signatory (D. Certificate for sole proprietor)·quote re-verified in source
R-203
p.25
“I, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, hereby confirm that I am _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ of the business trading as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GA - Authority of Signatory (E: Certificate for other)·quote re-verified in source
R-204
p.26
“THUS SIGNED AND SWORN TO BEFORE ME COMMISSIONER OF OATHS AT _______________________ ON THIS _______ DAY OF ___________________ 20____, AT ____AM / PM, THE DEPONENT HAVING ACKNOWLEDGED THAT HE KNOWS AND UNDERSTANDS THE CONTENTS OF THIS DECLARATION AND THAT IT IS BINDING ON HIS CONSCIENCE.”
mandatory3. Bidder Structure and Signatory Authority⚑ reviewTRACE →
✓T2.2GA - Authority of Signatory·quote re-verified in source
R-205
p.27
“We confirm that the following communications received from the Procuring Department before the submission of this tender offer, amending the tender documents, have been taken into account in this tender offer:”
mandatory13. Submission InstructionsTRACE →
✓T2.2GC - Record of Addenda to Tender Documents·quote re-verified in source
R-206
p.27
“Attach additional pages if more space is required.”
conditional13. Submission InstructionsTRACE →
✓T2.2GC - Record of Addenda to Tender Documents·quote re-verified in source
R-207
p.27
“Signed Date Name Position Tenderer”
mandatory13. Submission InstructionsTRACE →
✓T2.2GC - Record of Addenda to Tender Documents·quote re-verified in source
R-208
p.28
“Note that performance bonds may be provided only by institutions acceptable to the Bank of Botswana.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓T2.2GE - Form of Intent to Provide a Performance Bond·quote re-verified in source
R-209
p.28
“It is hereby agreed that a Performance Bond drafted exactly as provided in the tender documents will be provided by the Surety named below, which is an institution acceptable to the Bank of Botswana.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓T2.2GE - Form of Intent to Provide a Performance Bond·quote re-verified in source
R-210
p.28
“Signed Name Capacity On behalf of (name of tenderer) Date”
mandatory11. Financial and CommercialTRACE →
✓T2.2GE - Form of Intent to Provide a Performance Bond (tenderer signature block)·quote re-verified in source
R-211
p.28
“CONFIRMED BY Surety's Authorised Representative”
mandatory11. Financial and CommercialTRACE →
✓T2.2GE - Form of Intent to Provide a Performance Bond·quote re-verified in source
R-212
p.29
“We notify you that it is our intention to employ the following Subcontractors / Sub consultants for work in this contract.”
mandatory3. Bidder Structure and Signatory Authority⚑ reviewTRACE →
✓T2.2GG - Proposed Subcontractors / Subconsultants·quote re-verified in source
R-212.1
p.29
“Name and address of proposed Subcontractor / Sub consultant Nature and extent of work Previous experience with Subcontractor / Sub consultant”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GG - Proposed Subcontractors / Subconsultants·quote re-verified in source (quote runs across 2 consecutive blocks)
R-213
p.29
“If we are awarded the contract we agree that this notification does not change any contractual obligation for us to submit the names of proposed Subcontractors / Sub consultants. If there are no such requirements in the contract, then your written acceptance of this list shall be binding between us.”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GG - Proposed Subcontractors / Subconsultants·quote re-verified in source
R-214
p.29
“Attach additional pages if more space is required.”
conditional13. Submission InstructionsTRACE →
✓T2.2GG - Proposed Subcontractors / Subconsultants·quote re-verified in source
R-215
p.29
“Signed Date Name Position Tenderer”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GG - Proposed Subcontractors / Subconsultants·quote re-verified in source
R-216
p.31
“Tenderers must • list the items most likely to be in need of regular replacement during the life cycle of the plant, materials and equipment that is the subject of supply under this contract”
mandatory8. Maintenance and SupportTRACE →
✓T2.2GJ - Stock Holding of Spare Parts·quote re-verified in source
R-217
p.31
“supply a separate undertaking regarding back up for operational advisory services and commitment to the availability of spares providing full details of local agency, stocks held locally, and standard parts listing with prices ex works at time of tender.”
mandatory8. Maintenance and SupportTRACE →
✓T2.2GJ - Stock Holding of Spare Parts·quote re-verified in source
R-218
p.31
“Item Code Description Expected operating life (years) Availability (Use Code below)”
mandatory8. Maintenance and SupportTRACE →
✓T2.2GJ - Stock Holding of Spare Parts·quote re-verified in source
R-219
p.31
“The following codes should be used in the ‘Availability’ column. In each case the time for delivery must take account of the location of the plant into which the item is to be installed, using the most cost effective and logical means of transport.”
mandatory8. Maintenance and SupportTRACE →
✓T2.2GJ - Stock Holding of Spare Parts·quote re-verified in source
R-220
p.31
“The Price must include cost of supply by the method indicated.”
mandatory11. Financial and CommercialTRACE →
✓T2.2GJ - Stock Holding of Spare Parts·quote re-verified in source
R-222
p.31
“After the number of days state A if delivery is to include airfreight to Gaborone / Johannesburg, R if delivery is by road from a source within the SADC region, and S if the delivery involves sea freight from an overseas source plus road delivery from RSA Port.”
mandatory8. Maintenance and Support⚑ reviewTRACE →
✓T2.2GJ - Stock Holding of Spare Parts·quote re-verified in source (quote runs across 2 consecutive blocks)
R-223
p.32
“Name: Date of Birth: Profession: Nationality: Current Position: Years with the firm: Qualification and Experience: Education: Professional Membership Experience Record Languages: Certification:”
mandatory12. Company Experience and Key Personnel⚑ reviewTRACE →
✓T2.2GK - Curriculum Vitae of Key Personnel·quote re-verified in source (quote runs across 2 consecutive blocks)
R-224
p.32
“I, the undersigned, certify that to the best of my knowledge and belief, this data correctly describes me, my qualifications and my experience.”
mandatory12. Company Experience and Key Personnel⚑ reviewTRACE →
✓T2.2GK - Curriculum Vitae of Key Personnel·quote re-verified in source
R-225
p.33
“The following is a statement of similar works successfully executed by myself/ourselves:”
mandatory12. Company Experience and Key Personnel⚑ reviewTRACE →
✓T2.2GL - Experience of Tenderer·quote re-verified in source
R-226
p.33
“Employer, contact person and telephone number. Description of contract Value of work Date completed”
mandatory12. Company Experience and Key PersonnelTRACE →
✓T2.2GL - Experience of Tenderer·quote re-verified in source (quote runs across 2 consecutive blocks)
R-227
p.33
“Signed Date Name Position Tenderer”
mandatory12. Company Experience and Key PersonnelTRACE →
✓T2.2GL - Experience of Tenderer·quote re-verified in source
R-229
p.34
“I, ____________________________ (full name), in my capacity as .................................... (state position in Entity) hereby declare that on my behalf, and on behalf of the owners, partners / directors/ shareholders /administrators and/or Other (Please specify) ....................................................”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-230
p.34
“All information contained herein is true and not misleading, and it is to the best of my knowledge factual and binding on the Entity and/or its Representatives.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-231
p.34
“I state that the (State Name of Entity) ......................................................... and/or its representatives confirm that they have not, through other entities, participated in the same tender and offer the same products in response to the same items.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-233
p.34
“I declare and confirm that the Entity and/or its Representatives have in fact not participated in the same tender and offered the same products in response to the same items, through any other registered company or other entity. I hereby provide a current list of Directors/ Administrators/ Partners/ Members and/or Shareholders for the Company/Partnership/ Society/Joint Venture/ Private Foundation/Statutory Body and/or other (Please specify) ...................................”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-234
p.34
“DIRECTORS/MEMBERS/ PARTNERS NAME and/OR Other (Please Specify)”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-235
p.35
“SHAREHOLDERS NAME NATIONALITY PERCENTAGE OF SHAREHOLDING”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-236
p.35
“If more space is required attach additional sheet. Note that Public companies should state which stock exchange the company is listed under.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-237
p.35
“I further acknowledge that should any of the directors, partners, and shareholders, members/administrators /(others please specify) be found to be associated in a similar or other manner in another company/entity, participating in this tender and offering the same products in response to the same items, this shall disqualify this Company/Partnership/ Society/Joint Venture/ Private Foundation/Statutory Body, and whichever company or other entity the said director/partner/shareholder/member and/or administrator is consequently involved in.”
mandatory2. Eligibility RequirementsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-238
p.35
“I further acknowledge that should the Company /Partnership/ Society/Joint Venture/ Private Foundation/ Statutory Body or any of its affiliates or subsidiaries be found to have participated in the same tender and offered the same products in response to the same items, the said Company/Partnership/ Society/Joint Venture/ Private Foundation/Statutory Body/(others please specify) and its affiliates and/or subsidiaries shall be disqualified.”
mandatory2. Eligibility RequirementsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-239
p.35
“The Company/Partnership/ Society/Joint Venture/ Private Foundation/ Statutory Body/(others please specify), through its agents, employees or directors has not illegally communicated with any member of the procuring department or the Public Procurement and Asset Disposal Board, except as may be permitted in the relevant “instructions to tenderers” or by law.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-240
p.35
“The Company/Partnership/ Society/Joint Venture/ Private Foundation/Statutory Body/(others please specify), through its agents, employees, partners, members, administrators and/or directors has not paid or offered to pay any consideration, favour or promise to any member of the procuring department or any person employed by or associated with Public Procurement and Asset Disposal Board (PPADB) or its Committees.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-241
p.35
“I declare that this tender is submitted by us in our own right and we have not colluded in any way with any other /potential tenderer in the production and submission of this tender other than in the establishment of a joint venture or sub-contractor arrangement as fully and correctly declared in the tender.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-242
p.35
“I acknowledge that if after the award of this tender any of these declarations are found to be false then any contract(s) between ourselves and the procuring department and/or PPADB shall be terminated forthwith and we may be barred from future tendering for government services and liable to possible prosecution.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-243
p.35
“I confirm that our entity has undertaken not to collude to withdraw from a tender award, only for the reason that an unsuccessful bidder be awarded the tender. I confirm further that the entity has undertaken not to engage in frivolous complaints and litigation that frustrates project implementation.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-244
p.35
“SIGNED: ............................................................. NAME: ............................................ DATED:......................................... ........................................................................................... Entity Stamp”
mandatory4. Legal and Contractual ObligationsTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part A)·quote re-verified in source
R-246
p.36
“The declaration shall be signed by all Businesses tendering for reserved contracts and contracts subject to preferences, as a condition of each tender.”
conditional11. Financial and CommercialTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part B)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-250
p.36
“The company operates banking and savings accounts, the only authorised signatories are:”
conditional11. Financial and Commercial⚑ reviewTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part B)·quote re-verified in source
R-251
p.36
“The Tenderer confirms that it is a 100% Citizen owned contractor/company and undertakes to remain a Citizen Contractor for the duration of the Contract.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part B)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-252
p.37
“Any changes in Ownership or Control which violate the definition of a Citizen Contractor or the subcontracting of more than 25% of the Net Amount of the Contract to non-Citizen Contractors shall be sufficient reason for the Procuring Department to terminate the Contract.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part B)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-253
p.37
“All the shareholders of …………………………………………………………………………………..(Name of company) have read this declaration and agree to its contents.”
conditional4. Legal and Contractual Obligations⚑ reviewTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part B)·quote re-verified in source
R-254
p.37
“All the shareholders hereby give consent verification of the information provided above and understand that this may include but not limited to the verification of assets, liabilities, accounts, bonds and undertake to notify the competent authorities of any change to the information provided in this Declaration within seven days of such occurrence.”
conditional4. Legal and Contractual Obligations⚑ reviewTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part B)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-257
p.37
“THUS SIGNED AND SWORN TO BEFORE ME COMMISSIONER OF OATHS AT _______________________ ON THIS _______ DAY OF ___________________ 20____, AT ____AM / PM, THE DEPONENT HAVING ACKNOWLEDGED THAT HE KNOWS AND UNDERSTANDS THE CONTENTS OF THIS DECLARATION AND THAT IT IS BINDING ON HIS CONSCIENCE.”
mandatory4. Legal and Contractual Obligations⚑ reviewTRACE →
✓T2.2GM - Declaration Form for Tendering Purposes (Part B)·quote re-verified in source
R-259
p.39
“The tenderer, identified in the signature block below, has examined the documents listed in the Tender Data and addenda thereto as listed in the Tender Schedules, and by submitting this Offer has accepted the Conditions of Tender.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Form of Offer and Acceptance - Offer·quote re-verified in source
R-260
p.39
“By attaching the signature of a duly authorised representative to this part of this Form of Offer and Acceptance, the tenderer offers to perform all of the obligations and liabilities of the Contractor (or the Consultant or the Supplier as the case may be) under the Contract including compliance with all its terms and conditions according to their true intent and meaning for an amount to be determined in accordance with the Conditions of Contract identified in the Contract Data.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Form of Offer and Acceptance - Offer·quote re-verified in source
R-261
p.39
“The total of the amount tendered is _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Pula, (in words); P_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ (in figures). (Not applicable for cost reimbursable or rate only contracts)”
mandatory11. Financial and CommercialTRACE →
✓C1.1 - Form of Offer and Acceptance - Offer·quote re-verified in source (quote runs across 3 consecutive blocks)
R-262
p.39
“This Offer, of which the tenderer has signed two originals, may be accepted by the Procuring Department by signing the form of Acceptance overleaf and returning one fully executed original of this document including the Schedule of Deviations (if any) to the tenderer before the end of the period of validity stated in the Tender Data, whereupon the tenderer becomes the party named as the Contractor, (or the Consultant, Professional Service Provider, Service Provider or the Supplier as the case may be) in the Conditions of Contract identified in the Contract Data.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Form of Offer and Acceptance - Offer·quote re-verified in source
R-263
p.39
“For the tenderer: Signature(s) Name(s) Capacity (Insert name and address of organisation) Name & signature of witness Date”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Form of Offer and Acceptance - Offer signature block·quote re-verified in source (quote runs across 2 consecutive blocks)
R-265
p.39
“the tenderer upon the terms and conditions contained in this Agreement and in the Contract that is the subject of this Agreement.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Form of Offer and Acceptance: Acceptance·quote re-verified in source
R-267
p.40
“Deviations from and amendments to the documents listed in the Tender Data and any addenda thereto listed in the Tender Schedules as well as any changes to the terms of the Offer agreed by the tenderer and the Procuring Department during this process of Offer and Acceptance, are contained in the Schedule of Deviations attached to and forming part of this Form of Offer and Acceptance. No amendments to or deviations from said documents are valid unless contained in this Schedule, which must be signed by the duly authorised representative(s) for both parties.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Form of Offer and Acceptance - Acceptance·quote re-verified in source
R-267.1
p.41
“By affixing the signatures of the duly authorised representatives below, the Procuring Department and the tenderer both agree to and accept the foregoing Schedule of Deviations as the only deviations from and amendments to the documents listed in the Tender Data and any addenda thereto listed in the Tender Schedules, as well as any changes to the terms of the Offer agreed by the tenderer and the Procuring Department during this process of Offer and Acceptance.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Schedule of Deviations - agreement clause·quote re-verified in source
R-268
p.40
“The tenderer shall within one week of receiving a fully executed original of this Agreement, including the Schedule of Deviations (if any), contact the Procuring Department’s agent (whose details are given in the Contract Data) to arrange the delivery of any securities, bonds, guarantees, proof of insurance and any other documentation to be provided in terms of the Conditions of Contract identified in the Contract Data at, or just after, the date this Agreement comes into effect. Failure to fulfil any of these obligations in accordance with those terms shall constitute a repudiation of this Agreement.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C1.1 - Form of Offer and Acceptance - Acceptance·quote re-verified in source
R-269
p.40
“Notwithstanding anything contained herein, this Agreement comes into effect on the date when the tenderer receives one fully executed original of this document, including the Schedule of Deviations (if any). Unless the tenderer (now Contractor, Consultant or Supplier) within five days of the date of such receipt notifies the Procuring Department in writing of any reason why he cannot accept the contents of this Form of Offer and Acceptance, this Agreement shall constitute a binding contract between the Parties.”
conditional4. Legal and Contractual Obligations⚑ reviewTRACE →
✓C1.1 - Form of Offer and Acceptance - Acceptance·quote re-verified in source
R-271
p.40
“If a tenderer wishes to submit alternative tender offers, further copies of this document may be used for that purpose, duly endorsed, ‘Alternative Tender No. _____ ‘”
conditional13. Submission InstructionsTRACE →
✓C1.1 - Form of Offer and Acceptance - Note·quote re-verified in source
R-273
p.41
“The extent of deviations from the tender documents issued by the Procuring Department prior to the tender closing date is limited to those permitted in terms of the Conditions of Tender.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Schedule of Deviations - Note 1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-274
p.41
“In the event of conflict between the contents of this Schedule of Deviations and any other list or record of tender stage amendments or addenda, this Schedule shall take precedence.”
conditional4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Schedule of Deviations: Note 2·quote re-verified in source (quote runs across 2 consecutive blocks)
R-275
p.41
“It is expressly agreed that no information, documentation or communication not listed in the Schedule of Deviations shall have any meaning or effect in the contract between the parties arising from this Agreement.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C1.1 - Schedule of Deviations - exclusivity clause·quote re-verified in source
R-285
p.44
“Bidders should provide a detailed breakdown of all costs associated with this project. Bidders should provide unit rates, quantities (or estimated quantities), sub-total and grand total for each component.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Price (a)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-286
p.44
“Prices should be traceable to items in the technical proposal and referred to in the activity schedule, inclusive of the cost of Packaging, Insurance, Transportation, Labour costs, Material costs and Overheads and the net of all discounts being allowed.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions - Price (a)·quote re-verified in source
R-287
p.44
“Prices shall remain valid for the duration of the project.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Price (a)·quote re-verified in source
R-288
p.44
“The columns for “Breakdown of unit price” shall be used to consider requests for price escalation due to fluctuation of currency exchange rates under Regulation 81 of the Public Procurement and Asset Disposal (PPAD) Regulations, 2006 as well as increases of other components as would be substantiated, e.g. materials.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Price (b)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-290
p.44
“The following costs shall be deemed to be also included in the lump sum fee charged for the Project and therefore shall not be reimbursed separately: i. All communication costs and office overheads related to the project including office accommodation ii. Transport iii. Time spent on attendance of meetings as and when they are required by Client.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Price (c)·quote re-verified in source (quote runs across 3 consecutive blocks)
R-291
p.44
“The total cost of the project should not have any variable components (like disbursement based on actual expenditure). Project Cost Estimates should be fixed.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions - Price (d)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-292
p.44
“The cost estimates for each Part must be given clearly and separately as follows:”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Price·quote re-verified in source
R-293
p.44
“Bidders shall be paid after delivery of each deliverable as per the proposed project phase. For each deliverable, bidders should indicate a breakdown of applicable costs as per the proposed resource (including human resource) planning. Prices should be inclusive of administrative costs, profits and all other overheads.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 1. Solution·quote re-verified in source
R-294
p.44
“The costs for all hardware and software, and consumables to be procured for this project shall be itemized and shall be indicated as unit cost, currency, quantity and sub-total.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 2. Technology and Hardware, and Consumables·quote re-verified in source
R-295
p.44
“All items included as part of the pricing and procured for this project will become the Property of the Government of Botswana.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions - 2. Technology and Hardware, and Consumables·quote re-verified in source
R-296
p.44
“Goods to be procured under this project shall be delivered DDP (Delivered Duty Paid) and / or DAP (Delivered at Place – Incoterms 2010 to Gaborone, Botswana.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 2. Technology and Hardware, and Consumables·quote re-verified in source
R-297
p.44
“Bidders are advised that quantities of specialised hardware and consumables (including document production materials) may vary and therefore must provide unit rates, and any other information such as minimum orders and / or volume discounts if applicable. Bidders are advised to use the provided information on estimated volumes, number of users and numbers of sites/locations to compute sub- totals for each item quoted. For consumables bidders should use current issue data and ‘annual’ volumes to compute quantities for Year 1, Year 2 and Year 3 etc”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions: 2. Technology and Hardware, and Consumables·quote re-verified in source
R-298
p.44
“In providing costs, Bidders should be mindful that the Government of Botswana (GoB) wishes to reserve its right to directly source all technology, hardware and consumables independent of the bidder at the end of the contract and the Bidder is required to facilitate this process as part of the”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 2. Technology and Hardware, and Consumables·quote re-verified in source
R-299
p.45
“In this regard full supply chain visibility (including contacts of manufacturer and agents, as well as an appropriate breakdown of the unit price) should be provided as part of the bid.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 2. Technology and Hardware, and Consumables·quote re-verified in source
R-300
p.45
“The bidder should ensure, where applicable, adherence to manufacturer warranty and service plan requirements for all items to be procured.”
conditional8. Maintenance and SupportTRACE →
✓C2.1 - Pricing Instructions - 3. Maintenance·quote re-verified in source
R-301
p.45
“The bidder should provide a comprehensive and detailed preventative maintenance schedule as per manufacturer guidelines. Costs should be inclusive of replacement parts and labour costs and should be appropriately broken down.”
mandatory8. Maintenance and SupportTRACE →
✓C2.1 - Pricing Instructions - 3. Maintenance·quote re-verified in source
R-302
p.45
“Bidders are requested to cost preventative maintenance over the life of the project as a monthly retainer.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 3. Maintenance·quote re-verified in source
R-303
p.45
“Restorative maintenance planning shall be appropriately priced for all replacement parts as per applicable guidance from equipment manufacture based on estimated life cycle of the different components. Restorative maintenance shall be priced as a monthly retainer and the bidder is expected to provide a breakdown of the costing assumptions used to arrive at the monthly fee.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions - 3. Maintenance·quote re-verified in source
R-304
p.45
“Restorative maintenance planning shall be appropriately priced for all replacement parts as per applicable guidance from equipment manufacture based on estimated life cycle of the different components. Restorative maintenance shall be priced as a monthly retainer and the bidder is expected to provide a breakdown of the costing assumptions used to arrive at the monthly fee.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 3. Maintenance·quote re-verified in source
R-305
p.45
“Restorative maintenance planning shall be appropriately priced for all replacement parts as per applicable guidance from equipment manufacture based on estimated life cycle of the different components. Restorative maintenance shall be priced as a monthly retainer and the bidder is expected to provide a breakdown of the costing assumptions used to arrive at the monthly fee.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 3. Maintenance·quote re-verified in source
R-306
p.45
“Application maintenance shall be priced as a monthly retainer and the bidder is expected to provide a breakdown of the costing assumptions used to arrive at the monthly fee.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 3. Maintenance·quote re-verified in source
R-307
p.45
“Application maintenance shall be priced as a monthly retainer and the bidder is expected to provide a breakdown of the costing assumptions used to arrive at the monthly fee.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - 3. Maintenance·quote re-verified in source
R-308
p.45
“For all proposed training, bidders should indicate a detailed breakdown of all inputs used to compute a ‘price per student cost, for each training component.’ This cost shall be inclusive of study resources, instruction costs, testing or examination fees, travel and accommodation if applicable, and certification. Bidders shall be expected to propose cost-effecting training and skills transfer strategies. Bidders are advised that this item may be variable.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions: 4. Training·quote re-verified in source
R-309
p.45
“For all proposed training, bidders should indicate a detailed breakdown of all inputs used to compute a ‘price per student cost, for each training component.’ This cost shall be inclusive of study resources, instruction costs, testing or examination fees, travel and accommodation if applicable, and certification. Bidders shall be expected to propose cost-effecting training and skills transfer strategies. Bidders are advised that this item may be variable.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions: 4. Training·quote re-verified in source
R-310
p.45
“Goods and services originating in Botswana shall be paid for in Botswana Pula only.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Currency·quote re-verified in source
R-311
p.45
“Currency fluctuations in the exchange rate between the Pula and the currencies quoted in the tender documents shall not affect the prices specified on the said documents unless the fluctuations are substantial. In this clause, “substantial” means a currency fluctuation of 5% (five percent) above or below that prevailing at the time of submitting the tender documents. In the event of such occurrence, and provided that there has been no breach of this Agreement, the proportionate increase or decrease calculated on the date of importation of the Deliverables shall be added or deducted from the price originally quoted.”
conditional11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions - Currency Fluctuations (a)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-314
p.46
“Where prices are subject to foreign exchange rate movements, the currency and exchange rate to Botswana Pula on which the imported component is based (directly) shall be stated as at the date of closing of the tender. The exchange rate shall correspond to the prevailing rate quoted by the Bank of Botswana.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Currency Fluctuations (b)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-315
p.46
“Bidder who omit to provide sufficient breakdown of prices shall not be eligible for currency fluctuation claims.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions: CURRENCY FLUCTUATIONS (b)·quote re-verified in source
R-316
p.46
“The prices shall remain fixed for a period of twelve (12) months from the date of signing of the contract. Any request for adjustment of manufacturers or bid prices, quoted in foreign currency or in Pula for contracts of twelve months and under will not be considered.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.1 - Pricing Instructions - Price Increase (a)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-317
p.46
“Where the contract is for a period of more than twelve months, after the twelfth (12th) month of the contract price adjustments will be treated in accordance with the provisions of the signed contract and the Public Procurement and Asset Disposal Regulations, 2006.”
conditional11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Price Increase (b)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-318
p.46
“Value Added Tax (VAT) is payable to Botswana Unified Revenue Services (BURS) by the client for the services rendered based on the contract sum at the stipulated rates/costs. Companies that are domiciled in Botswana and VAT registered should be identified by Tax Identification Number (TIN).”
conditional11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Taxation - Value Added Tax (VAT)·quote re-verified in source
R-320
p.46
“Bidders shall indicate in their bids, costs subject to withholding tax and those subject to VAT in line with any partnership, joint venture, or subcontracting agreements.”
mandatory11. Financial and CommercialTRACE →
✓C2.1 - Pricing Instructions - Taxation·quote re-verified in source
R-321
p.47
“All Prices to be quoted as per the pricing instructions and broken down into the following key areas:”
mandatory11. Financial and CommercialTRACE →
✓C2.2 - Activity Schedule / Bill of Quantities (Non-standard)·quote re-verified in source
R-322
p.47
“The cost of developing and rolling-out the solution. Should provide details used to arrive at a cost for each deliverable. Deliverables shall determine payment schedule for activities related to the design, development, and implementation of the solution.”
mandatory11. Financial and CommercialTRACE →
✓C2.2 - Activity Schedule / Bill of Quantities (Non-standard) - Solution·quote re-verified in source
R-323
p.47
“Information on current issues, and volumes, as well as indicative numbers of users and locations shall be used to calculate quantities. V.A.T Exclusive Unit prices (DDP / DAP) should be clearly indicated as these items are likely to be variable.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C2.2 - Activity Schedule / Bill of Quantities (Non-standard) - Technology and Hardware, and Consumables·quote re-verified in source
R-324
p.47
“PRICING (Sea/Road Freight) Total DDP/DAP Unit Price (d+e+f+g)”
mandatory11. Financial and CommercialTRACE →
✓C2.2 - Activity Schedule / Bill of Quantities (Non-standard) - Technology and Hardware, and Consumables·quote re-verified in source
R-325
p.47
“Provide cost assumptions used to compute monthly retainers for each of preventative, restorative and, application maintenance and indicate scheduling (i.e. when each will start to be billed) based on proposed project implementation schedule.”
mandatory11. Financial and CommercialTRACE →
✓C2.2 - Activity Schedule / Bill of Quantities (Non-standard) - Maintenance·quote re-verified in source
R-326
p.47
“Provide a cost per student cost for each training component as well as a total cost for training based on the bidder’s interpretation of the training needs required for full control of the project by different user levels.”
mandatory11. Financial and CommercialTRACE →
✓C2.2 - Activity Schedule / Bill of Quantities (Non-standard) - Training·quote re-verified in source
R-330
p.55
“As part of the execution of this project, the successful bidder is commissioned to provide a bespoke ICT solution for which the source code belongs to the Government of Botswana.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 §2.4 Source Code Ownership·quote re-verified in source (quote runs across 2 consecutive blocks)
R-331
p.55
“For purposes of this Instruction-to-Tender Document (ITT), the source code shall mean the proprietary technology of the Application Software (including developed interfaces), as written in the original programming language, updated to the date of delivery, that will be delivered to the client on a labelled CD or other appropriate media...”
mandatory4. Legal and Contractual Obligations⚑ reviewTRACE →
✓C3.1 2.4 Source Code Ownership·quote re-verified in source (quote runs across 5 consecutive blocks)
R-333
p.55
“The existing National Identification System (NIS), Births and Deaths Registration System (BDRS), Immigration and Citizenship System (ICS) and Passport and Border Control System (PBCS) should be replaced.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §3 Goal·quote re-verified in source (quote runs across 3 consecutive blocks)
R-333.1
p.64
“The existing National Identification System (NIS), Births and Deaths Registration System (BDRS), Passport and Border Control System (PBCS), and Immigration and Citizenship System (ICS) will be replaced.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.4 Phase Four - System Design (Please note that:)·quote re-verified in source (quote runs across 3 consecutive blocks)
R-334
p.55
“The new system should use the existing Automated Biometric Identification System (ABIS).”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §3 Goal·quote re-verified in source (quote runs across 2 consecutive blocks)
R-334.1
p.64
“The Ministry has an existing Automated Biometric Identification System (ABIS) which the new solution should use,”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.4 Phase Four - System Design (Please note that:)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-335
p.55
“Ideally, the solution development and deployment should not take longer than 24 months with priority given to the civil registration services.”
preference9. Project Management and Governance⚑ reviewTRACE →
✓C3.1 §3 Goal·quote re-verified in source (quote runs across 2 consecutive blocks)
R-336
p.55
“Be Scalable”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §3 Goal (The solution shall:)·quote re-verified in source
R-337
p.55
“Be Fully automated”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §3 Goal (The solution shall:)·quote re-verified in source
R-338
p.55
“Provide full access and ownership of source code by Government of Botswana i.e not vendor locked.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 3 Goal, 'The solution shall:' list·quote re-verified in source (quote runs across 2 consecutive blocks)
R-339
p.56
“Fully interfaced with all Government ICT systems and consistent with Government of Botswana Enterprise Architecture.”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §3 Goal (The solution shall:)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-343
p.56
“4.4 Improving person registration, identification as well as person data authentication by designing, developing, implementing and commissioning a centralised population register”
mandatory5. Technical RequirementsTRACE →
✓C3.1 4 Objectives·quote re-verified in source (quote runs across 2 consecutive blocks)
R-344
p.56
“4.5 Enabling secure data sharing between key government and non-governmental entities within data protection principles. This will improve facilitation of elections, online services, accurate statistics etc”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 4 Objectives·quote re-verified in source (quote runs across 3 consecutive blocks)
R-344.1
p.56
“Enabling secure data sharing between key government and non-governmental entities within data protection principles. This will improve facilitation of elections, online services, accurate statistics etc”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §4 Objectives, item 4.5·quote re-verified in source (quote runs across 3 consecutive blocks)
R-345
p.56
“This section documents some of the key requirements on system capabilities that the bidder will be required to perform.”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.1 System Requirements Specifications (preamble)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-346
p.56
“The bidder is expected to give a concise and unambiguous solution on how they will address the requirements below.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 System Requirements Specifications·quote re-verified in source (quote runs across 2 consecutive blocks)
R-347
p.56
“The bidder should also suggest any other functions that are relevant to the nature of the project according to best practice and international standards.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 System Requirements Specifications·quote re-verified in source (quote runs across 2 consecutive blocks)
R-348
p.56
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
mandatory2. Eligibility RequirementsTRACE →
✓C3.1 §5.1 SRS item 1·quote re-verified in source
R-348.1
p.85
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
mandatory2. Eligibility Requirements⚑ reviewTRACE →
✓Appendix 1A - 1·quote re-verified in source
R-349
p.56
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
conditional2. Eligibility RequirementsTRACE →
✓C3.1 §5.1 SRS item 1·quote re-verified in source
R-349.1
p.85
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
conditional2. Eligibility RequirementsTRACE →
✓Appendix 1A - 1·quote re-verified in source
R-350
p.56
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
mandatory2. Eligibility RequirementsTRACE →
✓C3.1 §5.1 SRS item 1·quote re-verified in source
R-350.1
p.85
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
mandatory2. Eligibility RequirementsTRACE →
✓Appendix 1A - 1·quote re-verified in source
R-351
p.56
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
mandatory2. Eligibility RequirementsTRACE →
✓C3.1 §5.1 SRS item 1·quote re-verified in source
R-351.1
p.85
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
mandatory2. Eligibility RequirementsTRACE →
✓Appendix 1A - 1·quote re-verified in source
R-352
p.56
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
mandatory2. Eligibility RequirementsTRACE →
✓C3.1 §5.1 SRS item 1·quote re-verified in source
R-352.1
p.85
“Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.”
mandatory2. Eligibility RequirementsTRACE →
✓Appendix 1A - 1·quote re-verified in source
R-353
p.56
“VRLS: Vehicle Registration & Licensing System at Ministry of Transport and Communication”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(i)·quote re-verified in source
R-354
p.57
“DRLS: Driver Registration & Licensing System at Ministry of Transport and Communication”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(ii)·quote re-verified in source
R-355
p.57
“GABS: Government Accounting & Budgeting System at Ministry of Finance and Economic Development”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(iii)·quote re-verified in source
R-356
p.57
“LITS: livestock Identification & Trace Back System at Ministry of Agriculture and Food Security”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(iv)·quote re-verified in source
R-357
p.57
“SOBERS: Social Benefits & Reconciliation System at Ministry of Local Government and Rural Development”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(v)·quote re-verified in source
R-358
p.57
“IPMS: Integrated Patient Management System at Ministry of Health and Wellness”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(vi)·quote re-verified in source
R-359
p.57
“IPMS: Integrated Procurement Management System at Public Procurement and Asset Disposal Board”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(vii)·quote re-verified in source
R-360
p.57
“Independent Electoral Commission systems”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(viii)·quote re-verified in source
R-361
p.57
“Office of the President systems”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(ix)·quote re-verified in source
R-362
p.57
“Financial Institutions systems”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(x)·quote re-verified in source
R-363
p.57
“Companies and Intellectual Property Authority”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(xi)·quote re-verified in source
R-364
p.57
“HRDC Labour Market Observatory”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(xii)·quote re-verified in source
R-365
p.57
“Statistics Botswana system”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(xiii)·quote re-verified in source
R-366
p.57
“Botswana Qualification Authority system”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(xiv)·quote re-verified in source
R-367
p.57
“Ministry of Investment Trade and Industry”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(xv)·quote re-verified in source
R-368
p.57
“Case Management System at Administration of Justice”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-2(xvi)·quote re-verified in source
R-369
p.57
“xvii. Other”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 2 (xvii)·quote re-verified in source
R-370
p.57
“Open API gateway middleware”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 3·quote re-verified in source
R-370.1
p.85
“Open API gateway middleware”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 3·quote re-verified in source
R-371
p.57
“Enrolment of applicants (Alphanumeric data and Biometrics)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 4·quote re-verified in source
R-371.1
p.85
“Enrolment of applicants (Alphanumeric data and Biometrics)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 4·quote re-verified in source
R-372
p.57
“Authentication (Biometrics included)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 5·quote re-verified in source
R-372.1
p.86
“Authentication (Biometrics included)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 5·quote re-verified in source
R-373
p.57
“Decentralized online capture of applications for all offices (See APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices and 33 DLS) and missions”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 6·quote re-verified in source
R-373.1
p.86
“Decentralized online capture of applications for all offices (See APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices) and missions”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - item 6·quote re-verified in source
R-374
p.57
“Mobile registration (online and offline) and mobile authentication/verification at all CNR offices. (See APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices) o 28 Mobile units for passport o 72 Mobile units for civil and national registration functions (functions are on pg 49) o 86 Authentication/verification units”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 7·quote re-verified in source (quote runs across 2 consecutive blocks)
R-374.1
p.86
“Mobile registration (online and offline) and mobile authentication/verification at all CNR offices. (See APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices) o 28 Mobile units for passport o 72 Mobile units for civil and national registration functions (functions are on pg 49) o 86 Authentication/verification units”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 7·quote re-verified in source (quote runs across 2 consecutive blocks)
R-375
p.57
“28 Mobile units for passport”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.1 SRS-7·quote re-verified in source
R-376
p.57
“72 Mobile units for civil and national registration functions (functions are on pg 49)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-7·quote re-verified in source
R-377
p.57
“86 Authentication/verification units”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-7·quote re-verified in source
R-378
p.57
“Issuance of security documents (within the system). • Biometric authentication at issuance”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 8·quote re-verified in source
R-378.1
p.86
“Issuance of security documents (within the system). • Biometric authentication at issuance”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 8·quote re-verified in source
R-379
p.57
“Decentralized capture of Biometrics for; • Registration/enrolment/collection (real-time) • Mobile registration (offline and online)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 9·quote re-verified in source
R-379.1
p.86
“Decentralized capture of Biometrics for; • Registration/enrolment (real-time) • Mobile registration (offline and online)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 9·quote re-verified in source
R-380
p.57
“Mobile registration (offline and online)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-9 'Decentralized capture of Biometrics for'·quote re-verified in source
R-381
p.57
“Payment management • Automatic calculation of fees • Produce proof of payment • Waived fees • Online (internet facing) payments (Use existing payment gateway that is currently being used by Ministry of Finance and Economic Development (MFED)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 10·quote re-verified in source
R-381.1
p.57
“Online (internet facing) payments (Use existing payment gateway that is currently being used by Ministry of Finance and Economic Development (MFED)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.1 SRS-10 Payment management·quote re-verified in source
R-381.2
p.86
“Payment management • Automatic calculation of fees • Produce proof of payment • Waived fees • Online (internet facing) payments (Use existing payment gateway that is currently being used by Ministry of Finance and Economic Development (MFED)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 10·quote re-verified in source
R-382
p.57
“Workflow capability i.e. to manage workflow in accordance with business processes that have been mapped / will be mapped. (see APPENDIX 4 – AS-IS PROCESS MAPS on page 117)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 11·quote re-verified in source
R-382.1
p.86
“Workflow capability i.e. to manage workflow in accordance with business processes that have been mapped. (see APPENDIX 4 – AS- IS PROCESS MAPS on page 117)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 11·quote re-verified in source
R-383
p.57
“o Investigation / Inspection o Approval/rejection o Deferral • Notify decision maker that record is awaiting action • Notification on delays”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 12·quote re-verified in source
R-383.1
p.86
“Online decision making with remarks • Recommendation o Investigation o Approval/rejection o Deferral • Notify decision maker that record is awaiting action • Notification on delays”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 12·quote re-verified in source
R-384
p.57
“13 Investigation / inspection modules • Dynamic identification of processes/incidents that should be subjected to investigations / inspections. • Dynamic identification of processes / incidents that should be subjected to investigations/inspections”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 13·quote re-verified in source
R-384.1
p.86
“Dynamic identification of processes/incidents that should be subjected to investigations/inspections • Case management of investigations”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 13·quote re-verified in source
R-385
p.58
“Case management of investigations / inspections”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-13·quote re-verified in source
R-386
p.58
“Online tip offs”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-13·quote re-verified in source
R-387
p.58
“Flagging/ adding to watch list (visible to key stakeholders e.g. BPS) e.g. contravening labour laws, cancellation of permit)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 14·quote re-verified in source
R-387.1
p.86
“Flagging/ adding to watch list (visible to key stakeholders e.g. BPS)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 14·quote re-verified in source
R-388
p.58
“Online vetting of applications by security agents”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 15·quote re-verified in source
R-388.1
p.86
“Online vetting of applications by security agents”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 15·quote re-verified in source
R-389
p.58
“Documents personalization, production, dispatch, issuance, activation and disposal”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16·quote re-verified in source
R-389.1
p.86
“Documents personalization, production, dispatch, issuance, activation and disposal”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16·quote re-verified in source
R-390
p.58
“Birth Certificate A5 with at least 7 ICAO and ISO recommended security features. Decentralized (DCNR offices across Botswana)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source (quote runs across 2 consecutive blocks)
R-390.1
p.86
“Birth Certificate A5 with at least 7 ICAO and ISO recommended security features. Decentralized (DCNR offices across Botswana)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Birth Certificate)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-391
p.58
“Change of name Certificate A5 with at least 3 security features Decentralized (DCNR offices across Botswana)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source (quote runs across 2 consecutive blocks)
R-392
p.58
“Identification Card Contactless Electronic Card with at least 7 ICAO and ISO recommended security features using the latest technology.”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-392.1
p.87
“Identification Card Contactless Electronic Card with at least 7 ICAO and ISO recommended security features using the latest technology.”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - 16 (Documents table: Identification Card)·quote re-verified in source
R-393
p.58
“Marriage Certificate A5 with at least 7 security features Decentralized (DCNR offices across Botswana)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-393.1
p.87
“Marriage Certificate A5 with at least 7 security features Decentralized (DCNR offices across Botswana)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - 16 (Documents table: Marriage Certificate)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-394
p.58
“Passport sticker with at least 7 ICAO and ISO recommended features”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-394.1
p.87
“Passport sticker with at least 7 ICAO and ISO recommended features”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Permits - Residence, Visitors)·quote re-verified in source
R-395
p.58
“Card with at least 7 ICAO and ISO recommended security features”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-396
p.58
“A4 with at least 3 security features Decentralized (DIC offices across Botswana)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-397
p.58
“Passport Use existing ePassport booklets. Done only at Headquarters with an option to decentralize in future”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-398
p.58
“Use existing Machine-Readable Emergency Travel Document.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-398.1
p.87
“Use existing Machine- Readable Emergency Travel Document.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Emergency Travel Document)·quote re-verified in source
R-399
p.58
“A5 with at least 3 security features Decentralized (Embassies and DCNR offices across Botswana)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-400
p.58
“Work Permits Contactless Electronic Card with at least 7 ICAO and ISO recommended security features using the latest technology”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-400.1
p.87
“Work Permits Contactless Electronic Card with at least 7 ICAO and ISO recommended security features using the latest technology”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Work Permits)·quote re-verified in source
R-401
p.58
“Emergency Work Permit ETD specifications - A5 Head Office”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source (quote runs across 2 consecutive blocks)
R-402
p.58
“Trade Disputes A4 with at least 3 security features Decentralized (DLSS All Labour offices across Botswana)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source (quote runs across 2 consecutive blocks)
R-403
p.59
“A5 with at least 7 ICAO and ISO recommended security features.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-403.1
p.88
“A5 with at least 7 ICAO and ISO recommended security features.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Registration and Management of Trade Unions)·quote re-verified in source
R-404
p.59
“Labour Inspection Reports Decentralized all Labour offices”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-404.1
p.88
“Labour Inspection Reports Decentralized all Labour offices”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - 16 (Documents table: Labour Inspection)·quote re-verified in source
R-405
p.59
“Job Seekers Acknowledgement Letter Decentralized all Labour offices and all Botswana missions”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-405.1
p.88
“Job Seekers Acknowledgement Letter Decentralized all Labour offices and all Botswana missions.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Job Seekers)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-406
p.59
“Employment Data Acknowledgement Letter Decentralized all Labour offices”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - document specifications table·quote re-verified in source
R-406.1
p.88
“Employment Data Acknowledgement Letter Decentralized all Labour offices”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Employment Data)·quote re-verified in source
R-407
p.59
“Double sided marking”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-408
p.59
“600dpi micro text”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-409
p.59
“Pigment Ink Colour with durability of 10 years minimum”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-410
p.59
“Micro text laser engraved.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-411
p.59
“Laser engraved monochrome photo”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-412
p.59
“2D barcode”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-413
p.59
“Contactless encoding”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-414
p.59
“Microchip (For bio data, thumb prints and iris)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-415
p.59
“Polycarbonate”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-416
p.59
“ISO/IEC 7810 ID-1 size”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-417
p.59
“Durability of minimum 10 years”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - All cards (ID, Permanent Residence, Citizenship, Work Permit)·quote re-verified in source
R-418
p.59
“Stickers (Residence Permit): 1. MRZ 2. 2D barcode 3. Ghost image 4. Micro text 5. Inkjet personalization 6. 105 × 74 mm 7. durability of 10 years minimum 8. hologram 9. UV light back page 10. ICAO standard sticker”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - Stickers (Residence Permit)·quote re-verified in source
R-418.1
p.88
“Stickers (Residence Permit): 1. MRZ 2. 2D barcode 3. Ghost image 4. Micro text 5. Inkjet personalization 6. 105 × 74 mm 7. durability of 10 years minimum 8. hologram 9. UV light back page 10. ICAO standard sticker”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Stickers specification)·quote re-verified in source
R-419
p.59
“Ghost image”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - Stickers (Residence Permit)·quote re-verified in source
R-420
p.59
“Inkjet personalization”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - Stickers (Residence Permit)·quote re-verified in source
R-421
p.59
“105 × 74 mm”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - Stickers (Residence Permit)·quote re-verified in source
R-422
p.59
“hologram”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - Stickers (Residence Permit)·quote re-verified in source
R-423
p.59
“UV light back page”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - Stickers (Residence Permit)·quote re-verified in source
R-424
p.59
“ICAO standard sticker”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 16 - Stickers (Residence Permit)·quote re-verified in source
R-425
p.59
“Online services offered through a public facing customer centric portal • User sign in (password protected) • Applications (Permits, ID, Passport, Certificates, Registration of Employment Data , Registration ofTrade Unions, Registration of Trade Disputes, Registration of Job Seekers, Registration of Retrenchments) • Online eligibility self-assessment /pre-assessment (e.g Residence and work permit applications, Point based Systems, Quota System applications) • Payments (Online) • Track application (application status enquiry)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 17·quote re-verified in source
R-425.1
p.88
“Online services offered through a public facing customer centric portal • User sign in (password protected) • Applications (Permits, ID, Passport, Certificates, Registration of Employment Data , Registration ofTrade Unions, Registration of Trade Disputes, Registration of Job Seekers, Registration of Retrenchments) • Online eligibility self-assessment /pre-assessment (e.g Residence and work permit applications, Point based Systems, Quota System applications) • Payments (Online) • Track application (application status enquiry)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 17·quote re-verified in source
R-426
p.59
“Track application (application status enquiry)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-17·quote re-verified in source
R-427
p.59
“Data integrity and security”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 18·quote re-verified in source
R-427.1
p.88
“Data integrity and security”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - 18·quote re-verified in source
R-428
p.59
“Generate and manage Publications and Notices (e.g marriages, change of name, Trade Unions, exemptions, employment data, and publish on the Portal”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 19·quote re-verified in source
R-428.1
p.88
“Generate and manage Publications and Notices (e.g marriages, change of name, Trade Unions, exemptions, employment data, and publish on the Portal”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 19·quote re-verified in source
R-429
p.59
“Electronic document signing”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 20·quote re-verified in source
R-429.1
p.88
“Electronic document signing”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 20·quote re-verified in source
R-430
p.59
“Electronic archiving”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 21·quote re-verified in source
R-430.1
p.89
“Electronic archiving”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 21·quote re-verified in source
R-431
p.59
“Real time and accurate application tracking”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 22·quote re-verified in source
R-431.1
p.89
“Real time and accurate application tracking”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 22·quote re-verified in source
R-432
p.59
“Secure access and inventory management of security documents”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 23·quote re-verified in source
R-432.1
p.89
“Secure access and inventory management of security documents”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 23·quote re-verified in source
R-433
p.59
“Secure access to the system”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 24·quote re-verified in source
R-434
p.59
“System access privileges”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 25·quote re-verified in source
R-434.1
p.89
“System access privileges”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 25·quote re-verified in source
R-435
p.59
“Audit trail”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 26·quote re-verified in source
R-435.1
p.89
“Audit trail”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 26·quote re-verified in source
R-436
p.59
“Dashboard (Different dashboard for different levels and units)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.1 SRS-27·quote re-verified in source
R-437
p.59
“System availability • Expiring documents • Over stays • Anticipated volumes of service requests • Retrenchments registered • List is not exhaustive”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 27·quote re-verified in source
R-438
p.60
“System availability”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-27 Dashboard content·quote re-verified in source
R-439
p.60
“Expiring documents”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-27 Dashboard content·quote re-verified in source
R-440
p.60
“Over stays”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-27 Dashboard content·quote re-verified in source
R-441
p.60
“Anticipated volumes of service requests”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-27 Dashboard content·quote re-verified in source
R-442
p.60
“Retrenchments registered”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-27 Dashboard content·quote re-verified in source
R-443
p.60
“Report generation”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 28·quote re-verified in source
R-443.1
p.89
“Report generation”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 28·quote re-verified in source
R-444
p.60
“Real time backup/dynamic backup of data”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 29·quote re-verified in source
R-444.1
p.89
“Real time backup/dynamic backup of data”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 29·quote re-verified in source
R-445
p.60
“Online commissioning/oath • Use of electronic signatures • Secure access to the system by commissioners of oath • System should still allow for uploading of pdf supporting documents”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 30·quote re-verified in source
R-445.1
p.89
“Online commissioning/oath • Use of electronic signatures • Secure access to the system by commissioners of oath • System should still allow for uploading of pdf supporting documents”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 30·quote re-verified in source
R-446
p.60
“Help Desk”
mandatory8. Maintenance and Support⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 31·quote re-verified in source
R-446.1
p.89
“Help Desk”
mandatory8. Maintenance and SupportTRACE →
✓Appendix 1A - 31·quote re-verified in source
R-447
p.60
“Migrate data from the following old systems”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-32·quote re-verified in source
R-448
p.60
“NIS 45GB (minus photos and fingerprints)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.1 SRS-32·quote re-verified in source
R-449
p.60
“BDRS 15GB”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-32·quote re-verified in source
R-450
p.60
“ICS 3.4GB, 141 tables”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-32·quote re-verified in source
R-451
p.60
“o Passport system 300GB, 162 tables, 1, 700, 000 records. o Border Control System 105GB, 73 tables, 36, 200, 000 records. NB: These are all Oracle databases.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 32·quote re-verified in source
R-451.1
p.89
“o Passport system 300GB, 162 tables, 1, 700, 000 records. o Border Control System 105GB, 73 tables, 36, 200, 000 records. NB: These are all Oracle databases.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 32·quote re-verified in source
R-452
p.60
“Data conversion of manual files All manual functions have manual records. Please refer to page 53 for manual functions. 176,552 Marriage manual records 800 Appointed marriages officers - manual records 30,000 Change of name manual records 800 Divorce manual records 33,000 Historic birth registration manual records (before BDRS) Non-marriage clearance Investigations Permit Waivers Work Permit & Emergency Work Permit Registration and Placement of Job Seekers Recruiters Permit & License Recruitment to work outside the country Labour Inspection Trade Disputes Resolution Processing of Worker’s Compensation Registration and Management of Trade Unions Registration of Employment Data (for both Citizens and Non-Citizens) Retrenchments *numbers are indicative. Where numbers are not provided, quantities are currently unconfirmed.”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 33·quote re-verified in source (quote runs across 2 consecutive blocks)
R-452.1
p.60
“176,552 Marriage manual records 800 Appointed marriages officers - manual records 30,000 Change of name manual records 800 Divorce manual records 33,000 Historic birth registration manual records (before BDRS)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.1 SRS-33·quote re-verified in source
R-452.2
p.89
“All manual functions have manual records. Please refer to page 53 for manual functions. 176,552 Marriage manual records 800 Appointed marriages officers - manual records 30,000 Change of name manual records 800 Divorce manual records 33,000 Historic birth registration manual records (before BDRS) Non-marriage clearance Investigations Permit Waivers Work Permit & Emergency Work Permit Registration and Placement of Job Seekers Recruiters Permit & License Recruitment to work outside the country Labour Inspection Trade Disputes Resolution Processing of Worker’s Compensation Registration and Management of Trade Unions Registration of Employment Data (for both Citizens and Non- Citizens) *numbers are indicative. Where numbers are not provided, quantities are currently unknown.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 33·quote re-verified in source
R-453
p.60
“Use existing gazetted templates to create forms.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 34·quote re-verified in source
R-453.1
p.90
“Use existing gazetted templates to create forms.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 34·quote re-verified in source
R-454
p.60
“Public Key Infrastructure (End to end encryption) MNIG has a Public Key Infrastructure (PKI) solution for the Passport and Border Control System in place. The PKI is connected to the ICAO Public Key Directory (PKD). The system was only recently commissioned, therefore integrating and managing the existing PKI should be a part of the proposed solution.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 35·quote re-verified in source
R-454.1
p.90
“Public Key Infrastructure (End to end encryption) MNIG has a Public Key Infrastructure (PKI) solution for the Passport and Border Control System in place. The PKI is connected to the ICAO Public Key Directory (PKD). The system was only recently commissioned, therefore integrating and managing the existing PKI should be a part of the proposed solution.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 35·quote re-verified in source
R-455
p.60
“Supply specialized hardware”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-36·quote re-verified in source
R-455.1
p.90
“Supply specialized hardware • Online mobile biometric authentication/verification • Biometric capture • Passport and Card readers (Passport readers at all Ports of Entry, see APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices) • Barcode reader”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - 36·quote re-verified in source
R-456
p.60
“Online mobile biometric authentication/verification”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.1 SRS-36·quote re-verified in source
R-457
p.60
“Biometric capture • Passport and Card readers (Passport readers at all Ports of Entry, see APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices) • Barcode reader”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 36·quote re-verified in source
R-458
p.61
“37 System shall be flexible: • Hardware shall not be hardcoded • Use latest operating system with an option to upgrade to new releases • Use latest version of main browsers e.g.:”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.1 SRS item 37·quote re-verified in source
R-458.1
p.90
“System shall be flexible: • Hardware shall not be hardcoded • Use latest operating system with an option to upgrade to new releases • Use latest versions of main browsers:”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - 37·quote re-verified in source
R-459
p.61
“Use latest version of main browsers e.g.: 1. Internet Explorer 2. Chrome 3. Firefox 4. Safari”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.1 SRS-37·quote re-verified in source (quote runs across 2 consecutive blocks)
R-460
p.61
“System should be multi-lingual to cater for official languages of the UN (i.e. English, Chinese, French, Spanish and Russian) and Setswana and KiSwahili All submissions to the central server should be auto interpreted to English for ease of processing.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.1 SRS item 38·quote re-verified in source
R-460.1
p.90
“System should be multi-lingual to cater for official languages of the UN (i.e. English, Chinese, French, Spanish and Russian) and Setswana and KiSwahili. All submissions to the central server should be auto interpreted to English for ease of processing.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 38·quote re-verified in source
R-461
p.61
“The project will consist of the following key deliverables: 1. Project Initiation 2. Project Planning 3. Requirements Definition and Analysis 4. System Design 5. System Development 6. System Testing 7. System Deployment 8. System Review, Liability and Sign Off 9. System Maintenance 10. Project Monitoring and Control”
mandatory9. Project Management and Governance⚑ reviewTRACE →
✓C3.1 §5.2 System Development Key Project Areas·quote re-verified in source (quote runs across 2 consecutive blocks)
R-462
p.62
“To achieve the desired deliverables, the contractor must conduct a high level GAP Analysis and determine the gaps of the current situation in government with regard to among other things; technology; business processes; registration tools, policies, legislation and procedures governing registration services and migration.”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.2 (GAP analysis)·quote re-verified in source (quote runs across 4 consecutive blocks)
R-464
p.62
“• e-Government strategy, directions, and objectives”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.2 (GAP analysis scope)·quote re-verified in source
R-465
p.62
“• Person identification and verification system”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.2 (GAP analysis scope)·quote re-verified in source
R-466
p.62
“• Operational business processes for migration.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.2 (GAP analysis scope)·quote re-verified in source
R-467
p.62
“• Ministry operational structure”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.2 (GAP analysis scope)·quote re-verified in source
R-468
p.62
“• Policy and legislative framework”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.2 (GAP analysis scope)·quote re-verified in source
R-469
p.62
“• Current performance levels (Quality, speed and cost)”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.2 (GAP analysis scope)·quote re-verified in source
R-470
p.63
“The objective of this phase is to address project initiation activities and develop a comprehensive initiation document including deliverables, composition of project team at every level of the project, roles and responsibilities, budgets and payment schedules, project control and reporting structures, risks and mitigation strategies as well as goals and targets. The deliverable of this phase would be a Project Initiation Document that shall guide implementation of the project.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §5.3.1 Phase One - Project Initiation·quote re-verified in source (quote runs across 5 consecutive blocks)
R-471
p.63
“Deliverable 1: Approved Project Initiation Document detailing project logistics according to the compiled document.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §5.3.1 Phase One - Project Initiation·quote re-verified in source (quote runs across 2 consecutive blocks)
R-472
p.63
“The planning phase establishes an initial view of the intended solution or product with the aim to build the project structure. It should highlight feasibility; risks associated with the project.”
mandatory9. Project Management and Governance⚑ reviewTRACE →
✓C3.1 §5.3.2 Phase Two - Project Planning·quote re-verified in source (quote runs across 2 consecutive blocks)
R-473
p.63
“Deliverable 2: Comprehensive Project Plan inclusive of any other associated reports.”
mandatory9. Project Management and Governance⚑ reviewTRACE →
✓C3.1 §5.3.2 Phase Two - Project Planning·quote re-verified in source
R-474
p.63
“The Requirements Definition Phase should define, analyse and document business and end-user requirements. Requirements should further detail Functional and Non-Functional Requirements documents.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.3 Phase Three - Requirements Definition and Analysis·quote re-verified in source (quote runs across 3 consecutive blocks)
R-475
p.63
“The contractor should conduct a GAP analysis of the SOUR for the following services: • Civil and national registration • Migration and border control management • Labour administration”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 §5.3.3 Phase Three - Requirements Definition and Analysis·quote re-verified in source (quote runs across 2 consecutive blocks)
R-476
p.63
“In addition, the successful bidder will be expected to update the ‘AS –IS’ process maps and map processes that have not been mapped. (see APPENDIX 4 – AS-IS PROCESS MAPS on page 117.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.3 Phase Three - Requirements Definition and Analysis·quote re-verified in source (quote runs across 2 consecutive blocks)
R-477
p.63
“Deliverable 3: System Analysis together with associated documentation”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.3 Phase Three - Requirements Definition and Analysis·quote re-verified in source
R-478
p.63
“Here the bidder should design the solution in accordance to the approved requirements. Design elements should be built for each requirement or requirement set or module prioritised as agreed with the Ministry.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.3.4 Phase Four - System Design·quote re-verified in source (quote runs across 3 consecutive blocks)
R-478.1
p.63
“Design elements should be built for each requirement or requirement set or module prioritised as agreed with the Ministry.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.4 Phase Four - System Design·quote re-verified in source (quote runs across 3 consecutive blocks)
R-479
p.63
“Design elements should describe the software functions and features in detail. It should include functional diagrams, screen layouts, business rules, business process diagrams, entity- relationship diagram among other design tools with a full data dictionary.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.3.4 Phase Four - System Design·quote re-verified in source (quote runs across 3 consecutive blocks)
R-480
p.64
“The solution will be expected to provide an authenticating platform for interfacing with other systems”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.4 Phase Four - System Design (Please note that:)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-481
p.66
“Approved and Documented System Requirements Specification”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.3.4 Deliverable 4·quote re-verified in source
R-482
p.66
“High Level Design”
mandatory5. Technical RequirementsTRACE →
✓C3.1 5.3.4 Deliverable 4·quote re-verified in source
R-483
p.66
“Hardware Design and Specifications (Document will be used to procure hardware)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.3.4 Deliverable 4·quote re-verified in source
R-484
p.66
“Detailed System Development Plan”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 5.3.4 Deliverable 4·quote re-verified in source
R-485
p.66
“The bidder should develop the solution features and functions according to the approved design. Best practice methodologies should be followed accordingly.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.5 Phase Five - System Development·quote re-verified in source (quote runs across 2 consecutive blocks)
R-486
p.66
“The bidder is expected to develop the system locally here in Botswana with full involvement of local staff in the process transferring skills in preparation for future system development, management, configuration and administration.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 5.3.5 Phase Five·quote re-verified in source (quote runs across 3 consecutive blocks)
R-486.1
p.66
“locally here in Botswana with full involvement of local staff in the process transferring skills in preparation for future system development, management, configuration and administration.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §5.3.5 Phase Five - System Development·quote re-verified in source (quote runs across 2 consecutive blocks)
R-487
p.66
“All elements of system development should be developed with full transparency and skills transfer to local staff.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 5.3.5 Phase Five·quote re-verified in source (quote runs across 3 consecutive blocks)
R-488
p.66
“Testing should be done at each development stage (Component/Module) delivered.”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §5.3.5 Phase Five - System Development·quote re-verified in source
R-488.1
p.66
“5.3.6.1 Testing done at each development stage (Component/Module) delivered”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §5.3.6 Phase Six - System Testing·quote re-verified in source
R-489
p.66
“Deliverable 5: Fully Functional System, Source code, Database structure, and Skills Transfer Sign off Document. This includes all test hardware and their related requirements.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.5 Phase Five - System Development·quote re-verified in source (quote runs across 2 consecutive blocks)
R-490
p.66
“The bidder is required to design and develop test cases that will be used to assess the system functionality.”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §5.3.6 Phase Six - System Testing·quote re-verified in source (quote runs across 2 consecutive blocks)
R-491
p.66
“The test cases should be approved by the Ministry before they can be administered.”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 5.3.6 Phase Six·quote re-verified in source
R-492
p.66
“5.3.6.2 Final system testing • User testing • Administrator testing • Integrated system testing”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §5.3.6 Phase Six - System Testing·quote re-verified in source
R-493
p.66
“The contractor will develop test mechanisms e.g. use cases test tool.”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §5.3.6 Phase Six - System Testing·quote re-verified in source
R-494
p.66
“Deliverable 6: System Testing Report, and the Final System Acceptance Test Report. This also includes all production hardware and their related requirements”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §5.3.6 Phase Six - System Testing·quote re-verified in source (quote runs across 2 consecutive blocks)
R-495
p.67
“This phase provides for production installation and customer acceptance of the software, and requires that all test cases were run to verify the successful software execution, correctness, and completeness.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.7 Phase Seven (System Deployment, continued)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-496
p.67
“System deployment shall be done in stages to be agreed and piloted according to plan.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.7·quote re-verified in source
R-497
p.67
“Manuals should be produced in both hard copy and soft copy form.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §5.3.7·quote re-verified in source (quote runs across 2 consecutive blocks)
R-498
p.67
“System self-driven demonstration tools (online tutorial) should be produced and updated whenever the system is enhanced.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §5.3.7·quote re-verified in source (quote runs across 2 consecutive blocks)
R-499
p.67
“Deliverable 7: System Deployment Report complying to an Approved System Deployment plan”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §5.3.7·quote re-verified in source
R-500
p.67
“Deliverable 8: System Review, Liability and Sign Off according to an Agreed Upon Template.”
mandatory9. Project Management and Governance⚑ reviewTRACE →
✓C3.1 §5.3.8 Phase Eight – System Review, Liability and Sign Off·quote re-verified in source
R-501
p.67
“The service provider is expected to detail how they will be running the 3-year post implementation Hardware and Software Maintenance of the project. In a nutshell, the service provider must state how they are going to maintain their solution for government to get utmost service delivery out of the project / contract.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §5.3.9 Phase Nine – System Maintenance·quote re-verified in source (quote runs across 4 consecutive blocks)
R-501.1
p.67
“In a nutshell, the service provider must state how they are going to maintain their solution for government to get utmost service delivery out of the project / contract.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §5.3.9 Phase Nine·quote re-verified in source (quote runs across 3 consecutive blocks)
R-502
p.67
“It covers all the respective server environments and all operational sites as well as all production and processing site as required by Government of Botswana.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §5.3.9 Phase Nine – System Maintenance·quote re-verified in source (quote runs across 2 consecutive blocks)
R-503
p.67
“This means that all supplied hardware (including specialised) and all related software (including third party software) shall form part of the scope of this project.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §5.3.9 Phase Nine·quote re-verified in source (quote runs across 3 consecutive blocks)
R-504
p.67
“Deliverable 9: Approved System Maintenance Report”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §5.3.9·quote re-verified in source
R-506
p.67
“This is a continuous activity producing various tools for purpose of Project Monitoring and Control. Tools should include amongst others, Project Risk Strategy.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §5.3.10 Critical Project Requirement – Project Monitoring and Control·quote re-verified in source (quote runs across 2 consecutive blocks)
R-507
p.67
“The service providers will be expected to monitor the project on totality.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §5.3.10 Project Monitoring and Control·quote re-verified in source (quote runs across 2 consecutive blocks)
R-508
p.67
“Deliverable 10: All Associated Tools and Comprehensive Analysis Report”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §5.3.10·quote re-verified in source
R-509
p.68
“The service provider shall be expected to meet the system maintenance requirements in order to ensure availability of the ICT solution and systems to be developed under this project. To do this it is expected that the Service Provider will adhere to the following conditions:”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6 System Maintenance Requirements·quote re-verified in source (quote runs across 3 consecutive blocks)
R-510
p.68
“The service provider shall be expected to maintain an in-country presence in order to minimise downtimes.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6 System Maintenance Requirements·quote re-verified in source (quote runs across 2 consecutive blocks)
R-511
p.68
“The service provider should have good reputation in the market and their clientele should preferably include, Government Undertakings and other reputed concerns.”
preference12. Company Experience and Key Personnel⚑ reviewTRACE →
✓C3.1 §6 System Maintenance Requirements·quote re-verified in source (quote runs across 2 consecutive blocks)
R-512
p.68
“The service provider should be a systems integrator and should have minimum experience of five years in the field of maintenance of computer systems.”
mandatory12. Company Experience and Key Personnel⚑ reviewTRACE →
✓C3.1 §6 System Maintenance Requirements·quote re-verified in source (quote runs across 2 consecutive blocks)
R-513
p.68
“Under corrective maintenance the vendor shall rectify any defects, faults and failures in all as per warranty free to the Government.”
mandatory8. Maintenance and Support⚑ reviewTRACE →
✓C3.1 §6.1.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-514
p.68
“All the components of the equipment, excluding consumables and non-functional parts, shall be covered under this agreement.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-515
p.68
“Maintenance support will have to be provided for all hardware to be used and or procured for this project inclusive of all Production, Backup, Test and Data recovery sites.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.2·quote re-verified in source (quote runs across 2 consecutive blocks)
R-516
p.68
“The company shall load/reload and configure operating systems and/or any other specific system software as the case may be in the equipment covered under this maintenance contract, at no extra cost to the Government whenever the need arises.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.3·quote re-verified in source (quote runs across 3 consecutive blocks)
R-517
p.68
“Necessary technical assistance and advice shall be extended by the vendor to resolve problems that may be encountered with regard to hardware, operating system, and any problems accessing varied application software on the computer systems, etc. covered under this maintenance contract.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.4·quote re-verified in source (quote runs across 4 consecutive blocks)
R-518
p.68
“Preventive Maintenance activity shall include updating of patches/service packs, carrying of systems diagnostic tests and taking remedial action, etc.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.5·quote re-verified in source (quote runs across 2 consecutive blocks)
R-519
p.68
“The vendor shall provide for at least one preventive maintenance schedule per month during the maintenance period.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.5·quote re-verified in source (quote runs across 2 consecutive blocks)
R-520
p.68
“The vendor shall extend necessary assistance in shifting and reinstallation of equipment covered under this maintenance contract.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.6·quote re-verified in source (quote runs across 2 consecutive blocks)
R-521
p.68
“Vendor and (or) its Division handling the job must be ISO 9001 certified.”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §6.1.7·quote re-verified in source
R-522
p.69
“The vendor shall repair/ replace parts at the various sites of the Government only.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.8·quote re-verified in source
R-523
p.69
“If the fault is of serious nature and requires the support of the Repair Centre of the vendor, thereby necessitating shifting of the equipment, the vendor shall attend to shifting/transportation, installation, re-installation, loading of the software packages (both the system software and application software, if any) at no additional cost to the Government.”
conditional8. Maintenance and SupportTRACE →
✓C3.1 §6.1.8·quote re-verified in source (quote runs across 6 consecutive blocks)
R-524
p.69
“The vendor shall be responsible for recovery of data, free of cost, in case of Hard Disk crash of any computer systems under this maintenance contract.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.9·quote re-verified in source (quote runs across 2 consecutive blocks)
R-525
p.69
“The vendor shall maintain onsite an inventory of spare parts which should include at least the following: - ✓ loan equipment (s) ✓ CD-ROM(s) ✓ USB Keyboard(s) ✓ USB Optical Mouse(s) ✓ Power supply ✓ Hard disks ✓ All necessary spares to ensure 99.9% uptime for Government servers”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.10·quote re-verified in source (quote runs across 3 consecutive blocks)
R-525.1
p.69
“The vendor shall maintain onsite an inventory of spare parts which should include at least the following: -”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.10·quote re-verified in source (quote runs across 2 consecutive blocks)
R-526
p.69
“Hard disks”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.1.10·quote re-verified in source
R-527
p.69
“All necessary spares to ensure 99.9% uptime for Government servers”
mandatory8. Maintenance and Support⚑ reviewTRACE →
✓C3.1 §6.1.10·quote re-verified in source
R-528
p.69
“The following are some of the general support services which the service providers will be expected to provide in line with ITIL or any other standards on the domain according to best practice.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(a) General Support Services·quote re-verified in source (quote runs across 2 consecutive blocks)
R-529
p.69
“firmware management specifically designed to use and extend the capabilities of the equipment,”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(a)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-530
p.69
“computer performance evaluation,”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(a)·quote re-verified in source
R-531
p.69
“capacity management,”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(a)·quote re-verified in source
R-532
p.69
“incident management,”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(a)·quote re-verified in source
R-533
p.69
“problem management,”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(a)·quote re-verified in source
R-534
p.69
“configuration management,”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(a)·quote re-verified in source
R-535
p.69
“availability management,”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(a)·quote re-verified in source
R-536
p.69
“Services such as Help Desk (NB: the bidder is encouraged to provide a help desk and call logging system as part of this project.”
mandatory8. Maintenance and Support⚑ reviewTRACE →
✓C3.1 §6.2(a)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-537
p.69
“The following are some of the support & maintenance services which service providers are expected to provide:”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b) Support and Maintenance Services·quote re-verified in source (quote runs across 2 consecutive blocks)
R-538
p.70
“On site system support – The support shall be given during service hours by the resource on the site(s).”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b) Support and Maintenance Services·quote re-verified in source (quote runs across 2 consecutive blocks)
R-539
p.70
“NB. Response Time to call-outs: Please give details of response time to call-outs: an example of response time should not exceed:”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-540
p.70
“15 minutes for servers;”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-541
p.70
“30 minutes for all other equipment in Gaborone;”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-542
p.70
“2 hours in the greater Gaborone and;”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-543
p.70
“24 hours nation-wide”.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-544
p.70
“The bidder is expected to give specific details for response of resolution time per different sites for both Hardware support and Application support (inclusive of third party software) and hardware.”
mandatory8. Maintenance and Support⚑ reviewTRACE →
✓C3.1 §6.2(b) Support and Maintenance Services·quote re-verified in source (quote runs across 2 consecutive blocks)
R-545
p.70
“In particular, please give your definition of a response time.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-546
p.70
“control system under which the Organisation would operate the maintenance, e.g. Call logging tools.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-547
p.70
“the fault diagnostic and correction procedures you would follow”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-548
p.70
“the expected mean time to repair equipment on-site and that is taken off-site”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-549
p.70
“the anticipated level of support from vendors in relation to problem diagnosis”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-550
p.70
“the availability of out-of-hours cover (e.g. on-site at weekends)”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-551
p.70
“the availability of 24-hour access for logging calls”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-552
p.70
“proposed procedures to deal with prolonged down-time”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-553
p.70
“proposal to deal with equipment under warranty”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(b)·quote re-verified in source
R-554
p.70
“On-call cover/remote support This shall be given during service hours by the resource off site(s) via telephone/email.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c) On-call cover/remote support·quote re-verified in source (quote runs across 2 consecutive blocks)
R-554.1
p.70
“This shall be given during service hours by the resource off site(s) via telephone/email.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c) On-call cover/remote support·quote re-verified in source
R-555
p.70
“In a case where incidents are not addressed within the expected resolution times, bidders are expected to provide immediate higher level support on the ground.”
conditional8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c) On-call cover/remote support·quote re-verified in source (quote runs across 3 consecutive blocks)
R-556
p.70
“Bidders must also provide the following information:”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-557
p.70
“normal times for engineering cover”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c)·quote re-verified in source
R-558
p.70
“contracted response times you are prepared to offer at each location or group of locations”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c)·quote re-verified in source
R-559
p.70
“procedure to be followed by the staff when calling for engineering intervention.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c)·quote re-verified in source
R-560
p.70
“option is to have nominated person(s) within your company as our first point of contact”
preference8. Maintenance and Support⚑ reviewTRACE →
✓C3.1 §6.2(c) On-call cover/remote support·quote re-verified in source
R-561
p.70
“times during which call-outs can be notified and will be accepted”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c)·quote re-verified in source
R-562
p.70
“expected mean time to repair for equipment on-sire and that is taken off-site”
mandatory8. Maintenance and Support⚑ reviewTRACE →
✓C3.1 §6.2(c)·quote re-verified in source
R-563
p.70
“proposed procedures for dealing with prolonged down-time.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(c)·quote re-verified in source
R-564
p.71
“The service provider is expected to: offer interim equipment while repairing equipment off-site.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(d) Replacement Equipment·quote re-verified in source (quote runs across 2 consecutive blocks)
R-564.1
p.71
“offer interim equipment while repairing equipment off-site.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(d) Replacement Equipment·quote re-verified in source
R-565
p.71
“Give details of arrangements whereby an item of problem equipment will be replaced until it is repaired.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(d)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-566
p.71
“Please state the time period within which a replacement machine will be provided.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(d)·quote re-verified in source
R-567
p.71
“State time critical equipment (servers) will be replaced”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(d)·quote re-verified in source
R-568
p.71
“State time other equipment will be replaced.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(d)·quote re-verified in source
R-569
p.71
“The service provider is expected to offer the following services:”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e) Software Installation·quote re-verified in source
R-570
p.71
“software installations (please be aware that while we would provide any software to be installed, installation may require an external CD-ROM drive)”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-571
p.71
“software upgrades & patch management”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source
R-572
p.71
“on-site support”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source
R-573
p.71
“telephone support”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source
R-574
p.71
“functional testing of software following applications of patches, updates and upgrades, etc.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source
R-575
p.71
“Hardware Installation & Upgrades country-wide”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source
R-576
p.71
“Liaison between Users, technical staff (IT Technical Support team).”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source
R-577
p.71
“User training – planned and ad hoc”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §6.2(e)·quote re-verified in source
R-578
p.71
“Assisting users in diagnosing problems including setup related issues.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source
R-579
p.71
“Analysis of system faults/shortcomings and suggest long-term and/or short term corrective actions”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(e)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-580
p.71
“The bidder is to provide details of;”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(f) Spare Parts Holding·quote re-verified in source
R-581
p.71
“Arrangements made for the sourcing and purchasing of spare parts etc.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(f)·quote re-verified in source
R-582
p.71
“Lead times for the delivery of spare parts etc.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(f)·quote re-verified in source
R-583
p.71
“Ability to guarantee a similar lead time to that of the manufacturer”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(f)·quote re-verified in source
R-584
p.71
“Detailed inventory of your proposed stock holding”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(f)·quote re-verified in source
R-585
p.71
“Procedures for reviewing your spare parts holding”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(f)·quote re-verified in source
R-586
p.71
“Experience to-date with vendors of specialized equipment listed in relation to spare parts etc.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(f)·quote re-verified in source
R-587
p.71
“Computerised information, particularly data must be handled in such a way that problems do not arise during maintenance, and that data is available for users when they need it.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(g) Maintaining Information·quote re-verified in source (quote runs across 2 consecutive blocks)
R-587.1
p.77
“Computerised information, particularly data must be handled in such a way that problems do not arise during maintenance, and that data is available for users when they need it.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §8.5 Use of Reasonable Skill and Care·quote re-verified in source (quote runs across 2 consecutive blocks)
R-588
p.71
“The bidder must prove the ability to avail data and information seamlessly regardless of situations”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(g) Maintaining Information·quote re-verified in source (quote runs across 2 consecutive blocks)
R-589
p.72
“The bidder needs to show how they will secure data.”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §6.2(h) Data Security Measures·quote re-verified in source (quote runs across 2 consecutive blocks)
R-590
p.72
“The vendor shall be responsible for ensuring updating of anti-virus files on all servers and PCs covered under this maintenance contract.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(i) Antivirus·quote re-verified in source (quote runs across 2 consecutive blocks)
R-592
p.72
“A health card shall be maintained for all equipment covered under this maintenance contract.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(j) Record keeping·quote re-verified in source
R-593
p.72
“The vendor shall record therein;”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(j)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-594
p.72
“Each incident of equipment malfunction”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(j)·quote re-verified in source
R-595
p.72
“Date/ time of commencement of downtime”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(j)·quote re-verified in source
R-596
p.72
“Successful completion of the repair/maintenance work”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(j)·quote re-verified in source
R-597
p.72
“Nature of repair work performed on the equipment together with a description of the malfunction and the cause thereof.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(j)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-598
p.72
“Details of preventive maintenance activity shall also be recorded.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(k) Preventative Maintenance·quote re-verified in source
R-599
p.72
“The bidder shall also;”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(k)·quote re-verified in source
R-600
p.72
“ensure that all system modules reflect the most up to date status of the system accordingly.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(k)·quote re-verified in source
R-601
p.72
“provide the Ministry with a monthly/weekly detailed activity report.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.2(k)·quote re-verified in source
R-602
p.72
“provide technical training and knowledge transfer to the system administrator(s)”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §6.2(k)·quote re-verified in source
R-603
p.72
“In this endeavour, the bidder agrees to undertake among others, the below tasks to optimally render services as required:”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3 System Application Maintenance·quote re-verified in source (quote runs across 2 consecutive blocks)
R-604
p.72
“All calls will be routed through the helpdesk system to be provided as part of the solution by the bidder.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.1 Call Logging·quote re-verified in source
R-605
p.72
“Each incident will have a reference number and job card.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.1·quote re-verified in source
R-606
p.72
“The job card will be signed off by the officer who reported the fault as acknowledgement of the resolution and call closure.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-607
p.72
“Monthly reports will summarize all these incidents.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-608
p.72
“The report should include;”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.1·quote re-verified in source
R-609
p.72
“Number of incidents/faults reported in the outgoing month”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.1·quote re-verified in source
R-610
p.72
“How many resolved? ✓ How many are pending and why? ✓ How many escalated calls and which ones? ✓ Which offices most affected?”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.1 Call Logging·quote re-verified in source
R-611
p.72
“Monthly maintenance reports”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.1·quote re-verified in source
R-612
p.73
“The bidder once awarded, shall not sub-contract the maintenance agreement to any organization, person, firm or its franchisee without the prior approval of Government.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓C3.1 §6.3.2 Monitoring and Management·quote re-verified in source (quote runs across 2 consecutive blocks)
R-615
p.73
“The bidder will be expected to provide 99.9 % uptime of each server, 99.9% uptime of each PC and 99.9% uptime of each peripheral covered under this project.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.2 Monitoring and Management·quote re-verified in source (quote runs across 2 consecutive blocks)
R-616
p.73
“If during any payment period, the bidder does not maintain the uptime of the equipment, proportionate maintenance charges will be deducted from the amount to be paid to the bidder in the next payment period.”
conditional8. Maintenance and SupportTRACE →
✓C3.1 §6.3.2·quote re-verified in source (quote runs across 3 consecutive blocks)
R-618
p.73
“Down Time will be counted from the time of reporting the maintenance call by Government to the Bidder until the resolution of the problem/operationalization of the hardware and system software.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.3.2·quote re-verified in source (quote runs across 2 consecutive blocks)
R-619
p.73
“The successful bidders will provide the following regarding their proposed services as per the requirements of this tender:”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4 Proposed Maintenance Services·quote re-verified in source (quote runs across 2 consecutive blocks)
R-620
p.73
“Priority/Severity level definitions”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-621
p.73
“Hours of support”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-622
p.73
“Hardware and software standards”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-623
p.73
“Levels of service provided for standard hardware and software”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-624
p.73
“Levels of service provided for non-standard hardware and software”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-625
p.73
“Services to be delivered”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-626
p.73
“Service levels to be delivered”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-627
p.74
“Performance metrics that will be reported”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-628
p.74
“Data required to provide information on those metrics”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §6.4 Proposed Maintenance Services (continued)·quote re-verified in source
R-629
p.74
“Charge back schemes, if appropriate”
conditional11. Financial and CommercialTRACE →
✓C3.1 §6.4·quote re-verified in source
R-630
p.74
“Penalties for non-compliance, if appropriate”
conditional8. Maintenance and SupportTRACE →
✓C3.1 §6.4·quote re-verified in source
R-631
p.74
“At the end of this project, all documents requiring central production shall be housed centrally and where possible, there shall be cost-effective utilization of technology.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §7.1.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-632
p.74
“The service provider shall propose a source / sources for all consumables, hardware and other specialised equipment for production of secure documents.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §7.1.2·quote re-verified in source (quote runs across 2 consecutive blocks)
R-633
p.74
“All items shall be compatible with one another.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §7.1.2·quote re-verified in source (quote runs across 2 consecutive blocks)
R-634
p.74
“Production shall be done in line with international best practice and shall be designed to supercede current production modalities (where applicable) once running contracts with third parties expire.”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §7.1.3·quote re-verified in source (quote runs across 3 consecutive blocks)
R-635
p.74
“The service provider shall ensure unfettered access to manufacturers of consumables, hardware and other specialised equipment used in production and shall allow full visibility of cost breakdowns and the supply chain.”
mandatory11. Financial and CommercialTRACE →
✓C3.1 §7.1.4·quote re-verified in source (quote runs across 3 consecutive blocks)
R-636
p.74
“The Government of Botswana reserves the right to negotiate directly with vendors of consumables, hardware and other specialised equipment at any point when it deems in its best interest to do so, and full cooperation and support of the service provider is expected.”
mandatory11. Financial and CommercialTRACE →
✓C3.1 §7.1.5·quote re-verified in source (quote runs across 3 consecutive blocks)
R-637
p.74
“The service provider will be expected to design and implement a robust security and risk management plan that will, among others:”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §7.2.1 Security and Risk Management·quote re-verified in source (quote runs across 2 consecutive blocks)
R-638
p.74
“Ensure confidentiality of the design and deployment of the ICT solution recognizing the source code ownership requirements.”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §7.2.1.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-639
p.74
“Ensure controlled and secure access to hardware and software through a combination of effective physical, electronic and software barriers in line with international best practice regarding a project of this level of sensitivity and national importance. Please note that Government physical security will take precedence especially regarding access to servers and DR sites.”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §7.2.1.2·quote re-verified in source (quote runs across 5 consecutive blocks)
R-640
p.74
“Ensure data security through robust controlled and monitored access to data, physically as well as through appropriate levels of data encryption and other security measures in line with international best practice.”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §7.2.1.3·quote re-verified in source (quote runs across 3 consecutive blocks)
R-641
p.75
“Ensure robust background checks on any personnel, subcontractors and business partners involved in or having an interest in this project or any of its outcomes, and to allow access to such individuals for security vetting.”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §7.2.1.4·quote re-verified in source (quote runs across 3 consecutive blocks)
R-642
p.75
“Provide Government of Botswana with reports of background checks and highlight identified risks proactively.”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §7.2.1.5·quote re-verified in source (quote runs across 2 consecutive blocks)
R-643
p.75
“Ensure full cooperation with identified security agents regarding security measures.”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §7.2.1.6·quote re-verified in source
R-644
p.75
“Ensure confidentiality of security measures employed by Government of Botswana, including, but not limited to, locations, personnel, security arrangements and processes.”
mandatory10. Security and Risk ManagementTRACE →
✓C3.1 §7.2.1.7·quote re-verified in source (quote runs across 3 consecutive blocks)
R-645
p.75
“The service provider is expected to engage Government IT officers during development of the system.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.1 Training·quote re-verified in source (quote runs across 2 consecutive blocks)
R-646
p.75
“At the end of the project, the service provider is expected to have ensured full and effective ownership of the entire solution to the Government of Botswana.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2·quote re-verified in source (quote runs across 2 consecutive blocks)
R-647
p.75
“To this end, the service provider shall be expected to conduct a skills audit and determine the appropriate short term and long term capacitation requirements that will allow Government of Botswana to have direct control of all elements of the system by the end of the project.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2·quote re-verified in source (quote runs across 4 consecutive blocks)
R-648
p.75
“The service provider is expected to design and implement a cost effective training plan for the following functions/areas:”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2·quote re-verified in source (quote runs across 3 consecutive blocks)
R-648.1
p.75
“The service provider is expected to design and implement a cost effective training plan for the following functions/areas:”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2 Training·quote re-verified in source (quote runs across 3 consecutive blocks)
R-649
p.75
“Compute Design”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2 (Government IT Support Officers)·quote re-verified in source
R-650
p.75
“Storage Design”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2 (Government IT Support Officers)·quote re-verified in source
R-651
p.75
“Application Design”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2 (Government IT Support Officers)·quote re-verified in source
R-652
p.75
“Database Design”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2 (Government IT Support Officers)·quote re-verified in source
R-653
p.75
“Network Design”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2 (Government IT Support Officers)·quote re-verified in source
R-654
p.75
“Security Design”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2 (Government IT Support Officers)·quote re-verified in source
R-655
p.75
“Application Support Unit / Super Users”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2·quote re-verified in source
R-656
p.75
“End Users”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.2·quote re-verified in source
R-657
p.75
“For each of the functionalities above, the service provider shall be expected to provide details as to who is to be trained and why, how they are to be trained, what the expected outcome of that training shall be, and how quality of training shall be measured (not just qualification but also competency).”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.3·quote re-verified in source (quote runs across 4 consecutive blocks)
R-657.1
p.75
“details as to who is to be trained and why, how they are to be trained, what the expected outcome of that training shall be, and how quality of training shall be measured (not just qualification but also competency).”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.3.3 Training·quote re-verified in source (quote runs across 3 consecutive blocks)
R-658
p.75
“In all instances, the service provider is expected to utilize the most cost-effecting teaching modalities.”
mandatory7. Training and Skills Transfer⚑ reviewTRACE →
✓C3.1 §7.3.3·quote re-verified in source (quote runs across 2 consecutive blocks)
R-659
p.75
“Where long term training may be required, the service provider is expected to provide sufficient justification;”
conditional7. Training and Skills TransferTRACE →
✓C3.1 §7.3.3·quote re-verified in source (quote runs across 2 consecutive blocks)
R-660
p.75
“its best interests to do so and Service Provider shall be expected to facilitate those negotiations.”
conditional7. Training and Skills TransferTRACE →
✓C3.1 §7.3.3 Training·quote re-verified in source (quote runs across 2 consecutive blocks)
R-661
p.76
“In line with citizen empowerment and in order to empower Government of Botswana officials, the service provider shall be expected to provide a skills transfer plan that shall include skills transfers from international personnel, and skills transfer from international companies to local companies as appropriate.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.4 Skills Transfer Plan (Localization of Skills)·quote re-verified in source (quote runs across 4 consecutive blocks)
R-662
p.76
“The skills transfer plan shall articulate the skills to be transferred, how they shall be transferred and how competency shall be assessed.”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §7.4·quote re-verified in source (quote runs across 2 consecutive blocks)
R-663
p.76
“The service provider shall design and implement a robust quality management plan.”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §7.5.1 Quality·quote re-verified in source
R-664
p.76
“The plan shall include, but not be limited to the following components:”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §7.5.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-665
p.76
“Adherence to International Standards for design, development and implementation of ICT solutions”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §7.5.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-666
p.76
“Adherence to requirements of an international quality management system”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §7.5.1·quote re-verified in source
R-667
p.76
“Certification of hardware and software components to international standards”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §7.5.1·quote re-verified in source
R-668
p.76
“The service provider shall be expected to break down the quality requirements for each project phase and provide information on the tools that will be used to monitor and assess the level of compliance to quality requirements.”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §7.5.2 Quality·quote re-verified in source (quote runs across 3 consecutive blocks)
R-669
p.76
“The Successful Bidder shall exercise reasonable skill, care and diligence commensurate with their qualifications and experience in the performance of their obligations under this Contract.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 §8.1 Use of Reasonable Skill and Care·quote re-verified in source (quote runs across 2 consecutive blocks)
R-670
p.76
“The Successful Bidder shall provide and employ qualified, experienced and competent personnel for core positions as project staff.”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §8.2 Use of Reasonable Skill and Care·quote re-verified in source (quote runs across 2 consecutive blocks)
R-671
p.76
“It is expected that the successful service provider will take cognisance of the varied cultures within, and outside the Ministry in order to manage and conduct a meaningful relationship with the Ministry and its stakeholders.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §8.3 Use of Reasonable Skill and Care·quote re-verified in source (quote runs across 3 consecutive blocks)
R-671.1
p.78
“The Ministry is comprised of varied and diverse cultures in terms of the work and activities that are performed has various stakeholders. It is expected that the successful service provider will take cognisance of the varied cultures within, and outside, the Ministry in order to manage and conduct a meaningful relationship with the Ministry and its stakeholders.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §10.4.4 Service Provision·quote re-verified in source (quote runs across 4 consecutive blocks)
R-671.2
p.78
“It is expected that the successful service provider will take cognisance of the varied cultures within, and outside, the Ministry in order to manage and conduct a meaningful relationship with the Ministry and its stakeholders.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §10.4.4·quote re-verified in source (quote runs across 3 consecutive blocks)
R-672
p.76
“The Successful Bidder, its sub-contractors and personnel or either of them shall not either during the term or after the termination of or expiration of this assignment, disclose any proprietary or confidential information relating to the services, as well as the operations of Government of Botswana, without Client ’s prior written consent.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 §8.4 Use of Reasonable Skill and Care·quote re-verified in source (quote runs across 4 consecutive blocks)
R-673
p.77
“The Service Provider shall be expected to cooperate with other service providers. In particular, the Service Provider will be expected to work effectively with suppliers and service providers who are currently engaged to provide consumables and support for currently running systems and services.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §9.1 Co-operation with Other Services Providers·quote re-verified in source (quote runs across 4 consecutive blocks)
R-674
p.77
“The solution design, development and deployment elements of the project are expected to be completed within a 24 months’ period.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §10.1 Time frames for deliverables / milestone dates·quote re-verified in source (quote runs across 2 consecutive blocks)
R-675
p.77
“The Service Provider shall prioritize the completion of the National Identification System.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §10.1 Time frames for deliverables / milestone dates·quote re-verified in source (quote runs across 2 consecutive blocks)
R-676
p.77
“The main services are located in Gaborone; however, there are currently other service points across the country that the Bidder may have to visit if the need arise.”
conditional8. Maintenance and SupportTRACE →
✓C3.1 §10.2 Place(s) for the performance of specific tasks·quote re-verified in source (quote runs across 2 consecutive blocks)
R-676.1
p.77
“however, there are currently other service points across the country that the Bidder may have to visit if the need arise.”
conditional8. Maintenance and SupportTRACE →
✓C3.1 §10.2 Place(s) for the performance of specific tasks·quote re-verified in source (quote runs across 2 consecutive blocks)
R-683
p.77
“The Successful Bidder must provide full details of how the personnel to be assigned to the project will be controlled and managed.”
mandatory9. Project Management and Governance⚑ reviewTRACE →
✓C3.1 §10.3.1 Reporting requirements·quote re-verified in source (quote runs across 2 consecutive blocks)
R-684
p.77
“The Bidder will provide an organogram of the project personnel.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §10.3.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-685
p.77
“A full time Project Manager must be appointed by the Successful Bidder. His appointment will be subject to approval by the client and he/she will report to the Client’s Project Manager.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §10.3.2 Reporting requirements·quote re-verified in source (quote runs across 3 consecutive blocks)
R-688
p.78
“Government expects the service provider to conduct themselves in a professional manner whilst on the premises of the Government of Botswana.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §10.4.1 Service Provision·quote re-verified in source (quote runs across 2 consecutive blocks)
R-689
p.78
“When required, personnel employed in response to this tender will be required to work normal Government working hours; 0730hrs – 12:45hrs and 1345hrs – 1630hrs, Mondays to Fridays excluding public holidays.”
conditional9. Project Management and GovernanceTRACE →
✓C3.1 §10.4.2 Service Provision·quote re-verified in source (quote runs across 3 consecutive blocks)
R-690
p.78
“The maintenance/service shall be rendered at the Ministry sites. The service provider will be responsible to assist Government in ensuring acceptable performance of the solution with the least downtime or disruptions of services), and optimum use of the same to all sites.”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §10.4.3 Service Provision·quote re-verified in source (quote runs across 4 consecutive blocks)
R-691
p.78
“The Bidder must give evidence of conformance to IT Service Management standards such as ITIL, ISO and ICAO as well as a recognizable quality management standard.”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §11.1 Conformance to International ICT Service Management Standards·quote re-verified in source (quote runs across 2 consecutive blocks)
R-692
p.78
“The Supplier is expected to abide by these policies, procedures and guidelines during the service delivery. In this regard, it is expected that the Service Provider shall work closely with and cooperate with the Department of Information Technology.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 §11.2 Compliance to Government Guidelines·quote re-verified in source (quote runs across 3 consecutive blocks)
R-692.1
p.78
“In this regard, it is expected that the Service Provider shall work closely with and cooperate with the Department of Information Technology.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 §11.2·quote re-verified in source (quote runs across 2 consecutive blocks)
R-693
p.78
“The Citizen Economic Empowerment (CEE) Policy was approved in August 2012 and amended in July 2013, making it a mandatory requirement for Foreign-owned companies awarded Government Contracts to sub-contract up to 30% of the contract to 100% Citizen Owned Contractors/Companies. Therefore, this policy will be enforced in this tender.”
conditional3. Bidder Structure and Signatory Authority⚑ reviewTRACE →
✓C3.1 §12.1 Sub-contracting under the Citizen Economic Empowerment Policy (CEE)·quote re-verified in source (quote runs across 4 consecutive blocks)
R-695
p.79
“All Service Providers wishing to claim EDD Preference Margins are requested to abide by the undertakings given in the guidelines of the Economic Diversification Drive (EDD) of April 2010 published by the Ministry of Investment Trade and Industry.”
conditional11. Financial and CommercialTRACE →
✓C3.1 §12.2 EDD Price Margins – Presidential Directive II (A) 2010·quote re-verified in source (quote runs across 3 consecutive blocks)
R-700
p.79
“In order to qualify for preference margins, bidders must be EDD registered in a relevant category, provide a certified copy of their EDD Registration Certificate and indicate clearly that they wish to be considered for EDD Preference Margins.”
conditional11. Financial and CommercialTRACE →
✓C3.1 §12.2 EDD Price Margins – Presidential Directive II (A) 2010·quote re-verified in source (quote runs across 3 consecutive blocks)
R-703
p.79
“There is a need for appropriate and sufficient level of detail which includes but is not limited to the following;”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §14·quote re-verified in source (quote runs across 2 consecutive blocks)
R-704
p.79
“Project Plan”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §14·quote re-verified in source
R-705
p.79
“Variance Requests”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §14·quote re-verified in source
R-706
p.80
“Status Reports (schedule, budget, risks)”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §14·quote re-verified in source
R-707
p.80
“Utilization of various project management tools such as Gantt Chart and standard frameworks such as PRINCE II is a must”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §15 Software Application for Programming·quote re-verified in source (quote runs across 2 consecutive blocks)
R-708
p.80
“The tools must clearly show various tasks and their inter-dependencies for a large complex project.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §15·quote re-verified in source
R-709
p.80
“All communications shall be in English language.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §16 Format of Communications·quote re-verified in source
R-709.1
p.100
“All communications, correspondence and reports pertaining to this Agreement shall be in English.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 6(2)(b) - GOVERNING LAW AND LANGUAGE·quote re-verified in source
R-710
p.80
“Documents which are to be submitted must be on hard copy and digital formats.”
mandatory13. Submission InstructionsTRACE →
✓C3.1 §16 Format of Communications·quote re-verified in source (quote runs across 2 consecutive blocks)
R-711
p.80
“Project Management Certification and Previous relevant experience managing and leading ICT projects, 10 years”
mandatory12. Company Experience and Key Personnel⚑ reviewTRACE →
✓C3.1 §17.1 Key Personnel·quote re-verified in source (quote runs across 2 consecutive blocks)
R-712
p.80
“Degree in Business Management or related fields and Minimum 5 years’ relevant experience in implementation of identity and border management systems.”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §17.2 Key Personnel·quote re-verified in source (quote runs across 2 consecutive blocks)
R-713
p.80
“Relevant Professional Certification (Technology and Architecture) and Minimum eight years’ relevant experience (Technology and Architecture)”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §17.3 Key Personnel·quote re-verified in source (quote runs across 2 consecutive blocks)
R-714
p.80
“Relevant Professional Certification in software and application development and Minimum eight years’ relevant experience (Development and Integration)”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §17.4 Key Personnel·quote re-verified in source (quote runs across 2 consecutive blocks)
R-715
p.80
“Bidders should include a statement of capability, which shall detail the level of resources available within the organisation to deliver the project on time and on budget.”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §18.1 Statement of Capability·quote re-verified in source (quote runs across 2 consecutive blocks)
R-716
p.80
“Bidders shall include an overview of the company structure covering subsidiary companies, holding companies, financial backers and a company history since inception covering growth, turnover and number of staff.”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §18.2 Statement of Capability·quote re-verified in source (quote runs across 3 consecutive blocks)
R-717
p.80
“A list of existing customers for whom all or parts of the services requested in this document have been implemented by the bidder over the years.”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §18.3 Statement of Capability·quote re-verified in source (quote runs across 2 consecutive blocks)
R-718
p.81
“Joint-Ventures, Consortia, Partnerships, Sub-Contracting: Where responses are being submitted by a group of companies or a prime contractor, the relevant details for each of the partners or sub-contractors should also be submitted.”
conditional3. Bidder Structure and Signatory AuthorityTRACE →
✓C3.1 §18.4 Statement of Capability·quote re-verified in source (quote runs across 3 consecutive blocks)
R-721
p.81
“The meetings will require the presence of a person at Director level of the Bidder’s company.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §19.1·quote re-verified in source (quote runs across 2 consecutive blocks)
R-722
p.81
“The Project Manager will attend all the Steering Committee meetings.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §19.2 Management Meetings·quote re-verified in source
R-724
p.81
“The Consultant’s Project Manager and/or delegate is to be present at all Project Implementation Committee (PIC) meetings.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §19.3·quote re-verified in source (quote runs across 2 consecutive blocks)
R-727
p.81
“The service provider shall be responsible for minutes in an approved format for all project related meetings.”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §19.6 Management Meetings·quote re-verified in source (quote runs across 2 consecutive blocks)
R-728
p.81
“Bidders should provide a bid document as described in the Tender Data as well as the List of Returnable Documents.”
mandatory13. Submission InstructionsTRACE →
✓C3.1 §20 Format of Response·quote re-verified in source (quote runs across 2 consecutive blocks)
R-729
p.81
“Furthermore, bidders are required to provide a clear and organized response, inclusive of a well-thought out indexing system to facilitate ease of reading.”
mandatory13. Submission InstructionsTRACE →
✓C3.1 §20 Format of Response·quote re-verified in source (quote runs across 2 consecutive blocks)
R-730
p.81
“The Technical Proposal shall use the headings in the scope of work for guidance and should be responsive to each of the requirements of the scope of work.”
mandatory13. Submission InstructionsTRACE →
✓C3.1 §20 Format of Response·quote re-verified in source (quote runs across 3 consecutive blocks)
R-731
p.81
“Bidders shall refrain from reiterating verbatim the scope as presented and shall demonstrate a thorough understanding of the requirements and demonstrate clearly, and in technically appropriate language, how they are going to meet them.”
mandatory13. Submission InstructionsTRACE →
✓C3.1 §20 Format of Response·quote re-verified in source (quote runs across 3 consecutive blocks)
R-732
p.81
“The bid document shall display attention to detail and shall be laid out professionally, as per the guidance below:”
mandatory13. Submission InstructionsTRACE →
✓C3.1 §20 Format of Response·quote re-verified in source (quote runs across 2 consecutive blocks)
R-733
p.81
“should introduce the bid and should also include names of companies involved in the bid, nature of involvement and percentage of work)”
mandatory3. Bidder Structure and Signatory AuthorityTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item i·quote re-verified in source
R-734
p.82
“T2.2GM - Declaration Form For Tendering Purposes and Letter(s) confirming power of attorney and / or Board Resolutions to Bid for each company as follows: • Lead Company • Partner(s) • Sub-Contractors”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 Scope of Work·quote re-verified in source (quote runs across 2 consecutive blocks)
R-735
p.82
“Certification(s) in a Quality Management System”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item vii·quote re-verified in source
R-736
p.82
“Key Personnel Response to Requirements T2.2 GK – Key Personnel CVs and Certified Copies of Certificates and Notarized Translations as necessary”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item viii·quote re-verified in source
R-737
p.82
“Response to Specification Requirements”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item ix·quote re-verified in source
R-738
p.82
“Proposed Solution, Proposed Technology Architectural Design and Technical Response to Specification Requirements”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item x·quote re-verified in source
R-739
p.82
“System Overview”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §20 Technical Proposal item x·quote re-verified in source
R-740
p.82
“Software”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §20 Technical Proposal item x·quote re-verified in source
R-741
p.82
“Hardware”
mandatory5. Technical RequirementsTRACE →
✓C3.1 §20 Technical Proposal item x·quote re-verified in source
R-742
p.82
“Proposed Project Plan including detailed Gantt Chart showing critical paths and milestones, and indicating the project deliverables • Resource Mobilization Plan • Detailed Human Resource Plan • Security and Risk Management (see page 76) • Quality management, assurance and standards (see page 76 and 78).”
mandatory9. Project Management and GovernanceTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item xi·quote re-verified in source
R-742.1
p.82
“Quality management, assurance and standards (see page 76 and 78).”
mandatory6. Testing and Quality AssuranceTRACE →
✓C3.1 §20 Technical Proposal item xi (Project Planning and Resourcing)·quote re-verified in source
R-743
p.82
“Preventative (Hardware and software) • Restorative Maintenance (Hardware and software) • Application Maintenance • T2.2 GJ – Stockholding of spare parts”
mandatory8. Maintenance and SupportTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item xii·quote re-verified in source
R-744
p.82
“Training Plan (see page 75). Skills Transfer Plan (see page 76).”
mandatory7. Training and Skills TransferTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item xiii·quote re-verified in source
R-745
p.82
“Statement of Capability (see page 80)”
mandatory12. Company Experience and Key PersonnelTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item xiv·quote re-verified in source
R-746
p.82
“Supporting Documents – Appendices, Product Brochures, Attachments etc”
mandatory13. Submission Instructions⚑ reviewTRACE →
✓C3.1 §20 Format of Response – Technical Proposal item xv·quote re-verified in source
R-747
p.82
“Cover Letter”
mandatory1. Returnable DocumentsTRACE →
✓C3.1 §20 Format of Response – Financial Proposal item 1·quote re-verified in source
R-747.1
p.23
“Cover Letter”
mandatory1. Returnable DocumentsTRACE →
✓T2.1 - List of Returnable Documents (Financial Proposal)·quote re-verified in source
R-748
p.83
“Claim for Price Preferences and proof (as applicable) - EDD - CEE”
conditional11. Financial and CommercialTRACE →
✓C3.1 §20 Format of Response – Financial Proposal item 5·quote re-verified in source (quote runs across 2 consecutive blocks)
R-752
p.83
“All current taxes whether company or individual income tax payable in Botswana by either the company or its employees resident in Botswana will be payable by the consultants or its employees as per the prevailing taxation law of Government of Botswana.”
mandatory11. Financial and CommercialTRACE →
✓C3.1 §21.4 Electronic Payments·quote re-verified in source (quote runs across 3 consecutive blocks)
R-753
p.83
“Withholding Tax, where applicable, shall be applied at the going rate.”
conditional11. Financial and CommercialTRACE →
✓C3.1 §21.5 Electronic Payments·quote re-verified in source
R-754
p.83
“The risks and insurance coverage shall be: (i) Third Party liability, (ii) Employer’s liability and workers’ compensation (iii) Professional indemnity insurance, and, (iv) Loss or damage to equipment and property.”
mandatory11. Financial and CommercialTRACE →
✓C3.1 §22 Professional Indemnity Insurances·quote re-verified in source (quote runs across 4 consecutive blocks)
R-755
p.83
“Employer’s liability and workers’ compensation”
mandatory11. Financial and CommercialTRACE →
✓C3.1 §22·quote re-verified in source
R-756
p.83
“Professional indemnity insurance”
mandatory11. Financial and CommercialTRACE →
✓C3.1 §22·quote re-verified in source
R-757
p.83
“Loss or damage to equipment and property.”
mandatory11. Financial and CommercialTRACE →
✓C3.1 §22·quote re-verified in source
R-758
p.83
“The Bidder is obliged to submit evidence of the above insurance coverage to the Client prior to commencement of the Services and will this information will form an Appendix to the contract.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C3.1 §22 Professional Indemnity Insurances·quote re-verified in source (quote runs across 2 consecutive blocks)
R-759
p.83
“In the case of Professional Indemnity Insurance, a letter from the Bidder’s broker certifying that the Bidder has taken out and maintains such insurance and that the said insurance covers at least three times the value of professional fees payable in terms of the Contract, shall surface.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C3.1 §22 Professional Indemnity Insurances·quote re-verified in source (quote runs across 4 consecutive blocks)
R-761
p.84
“Proprietary interests on all materials and documents prepared by the Service Provider under this assignment shall become and remain the property of the client and the Government of Botswana and cannot be used without the client’s prior approval.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 §23.2 Use of Documents by the Employer / Client·quote re-verified in source (quote runs across 3 consecutive blocks)
R-763
p.84
“The Service Provider shall comply with all the required legislation. Proof of which can be verified, if necessary.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 §25 Proof of Compliance with the Law·quote re-verified in source (quote runs across 2 consecutive blocks)
R-764
p.84
“All personnel engaged by the Service Provider shall be expected to have valid authorisation to be in Botswana and to conduct business in Botswana.”
mandatory4. Legal and Contractual ObligationsTRACE →
✓C3.1 §25 Proof of Compliance with the Law·quote re-verified in source (quote runs across 2 consecutive blocks)
R-765
p.84
“The process and costs of associated with acquiring authorization for personnel to work in Botswana, or any other country, shall be the sole responsibility of the Service Provider.”
mandatory11. Financial and Commercial⚑ reviewTRACE →
✓C3.1 §25·quote re-verified in source (quote runs across 3 consecutive blocks)
R-766
p.85
“Bidders will be assessed as to whether the proposed solution meets the following specifications. Failure to meet any of the criteria will lead to a score of zero (0) for the item.”
mandatory14. Otherevaluation⚑ reviewTRACE →
✓Appendix 1A - Introduction·quote re-verified in source
R-767
p.85
“Interface /integrate with: (security organs databases for Identity matching and validation, external government systems, private sector systems, internal systems) Some of the systems that will interface with the new system are: i. VRLS: Vehicle Registration & Licensing System at Ministry of Transport and Communication ii. DRLS: Driver Registration & Licensing System at Ministry of Transport and Communication iii. GABS: Government Accounting & Budgeting System at Ministry of Finance and Economic Development iv. LITS: livestock Identification & Trace Back System at Ministry of Agriculture and Food Security v. SOBERS: Social Benefits & Reconciliation System at Ministry of Local Government and Rural Development vi. IPMS: Integrated Patient Management System at Ministry of Health and Wellness vii. IPMS: Integrated Procurement Management System at Public Procurement and Asset Disposal Board viii. Independent Electoral Commission systems ix. Office of the President systems x. Financial Institutions systems xi. Companies and Intellectual Property Authority xii. HRDC Labour Market Observatory xiii. Statistics Botswana system xiv. Botswana Qualification Authority system xv. Ministry of Investment Trade and Industry xvi. Case Management System at Administration of Justice xvii. Other”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - 2·quote re-verified in source (quote runs across 2 consecutive blocks)
R-767.1
p.56
“Interface /integrate with: (security organs databases for Identity matching and validation, external government systems, private sector systems, internal systems)”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓C3.1 5.1 SRS-2·quote re-verified in source
R-768
p.86
“Death Certificate A5 with at least 7 ICAO and ISO recommended security features Decentralized (DCNR offices across Botswana)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Death Certificate)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-769
p.87
“Change of name Certificate”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Change of name Certificate)·quote re-verified in source
R-770
p.87
“Done only at Headquarters with an option to decentralize in future.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Identification Card)·quote re-verified in source
R-771
p.87
“Marriage Officer Certificate”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Marriage Officer Certificate)·quote re-verified in source
R-772
p.87
“Immigration Consultant Certificate”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Immigration Consultant Certificate)·quote re-verified in source
R-773
p.87
“Certificate of non- marriage”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Certificate of non-marriage)·quote re-verified in source
R-774
p.87
“Recruitment Permit & License A5 with at least 7 ICAO and ISO recommended security features. Decentralized (DLSS Regional Labour offices across Botswana)”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Recruitment Permit & License)·quote re-verified in source (quote runs across 3 consecutive blocks)
R-774.1
p.87
“A5 with at least 7 ICAO and ISO recommended security features.”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - item 16 (document table): Recruitment Permit & License·quote re-verified in source
R-775
p.87
“Trade Disputes”
mandatory5. Technical RequirementsTRACE →
✓Appendix 1A - 16 (Documents table: Trade Disputes)·quote re-verified in source
R-776
p.88
“All cards (ID, Permanent Residence, Citizenship, Work Permit): 1. Double sided marking 2. 600dpi micro text 3. Pigment Ink Colour with durability of 10 years minimum 4. Micro text laser engraved. 5. Laser engraved monochrome photo 6. MRZ 7. 2D barcode 8. Contactless encoding 9. Microchip (For bio data, thumb prints and iris) 10. Polycarbonate 11. ISO/IEC 7810 ID-1 size 12.Durability of minimum 10 years”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - item 16 (card specifications, all cards)·quote re-verified in source
R-777
p.89
“Dashboard (Different dashboard for different levels and units) • System availability • Expiring documents • Over stays • Anticipated volumes of service requests • List is not exhaustive”
mandatory5. Technical Requirements⚑ reviewTRACE →
✓Appendix 1A - 27·quote re-verified in source
R-778
p.91
“Company(s): Past experience on similar projects (migration, person identification, and labour administration solutions) with traceable references”
conditional14. Otherevaluation⚑ reviewTRACE →
✓Appendix 1B - Company past experience·quote re-verified in source
R-779
p.91
“Certification in Quality Management System”
conditional14. Otherevaluation⚑ reviewTRACE →
✓Appendix 1B - Certification in Quality Management System·quote re-verified in source
R-781
p.91
“Project Management Certification 5”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Key Personnel: Project Management Certification·quote re-verified in source
R-782
p.91
“Previous relevant experience managing and leading ICT projects, 10 years 5 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Key Personnel: Project Manager experience·quote re-verified in source
R-783
p.91
“Degree in Business Management or related fields 10 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Key Personnel: Degree in Business Management·quote re-verified in source
R-784
p.91
“Minimum 5 years’ relevant experience in implementation of identity, border management, and labour administration systems. 10 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Key Personnel: 5 years domain implementation experience·quote re-verified in source
R-785
p.91
“Relevant Professional Certification (Technology and Architecture) 5 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Key Personnel: Certification (Technology and Architecture)·quote re-verified in source
R-786
p.91
“Minimum eight years’ relevant experience (Technology and Architecture) 10 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Key Personnel: 8 years experience (Technology and Architecture)·quote re-verified in source
R-787
p.91
“Relevant Professional Certification in software and application development”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Key Personnel: Relevant Professional Certification in software and application development·quote re-verified in source
R-788
p.91
“Minimum eight years’ relevant experience (Development and Integration) 10 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Key Personnel: 8 years experience (Development and Integration)·quote re-verified in source
R-790
p.91
“Proposed Project Plan including detailed Gantt Chart showing critical paths and milestones, and indicating the project deliverables (see project stages in scope)”
conditional14. Otherevaluation⚑ reviewTRACE →
✓Appendix 1B - Methodology and implementation plan: Proposed Project Plan·quote re-verified in source
R-791
p.91
“Resource Mobilization Plan (What are the project resources needed (non- human) and how will they be engaged?) 10 8 5 2 0”
conditional14. Otherevaluation⚑ reviewTRACE →
✓Appendix 1B - Methodology: Resource Mobilization Plan·quote re-verified in source
R-792
p.91
“Detailed Human Resource Plan (types of resources to be used, when and for how long; how they will be engaged) 10 8 5 2 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Methodology: Detailed Human Resource Plan·quote re-verified in source
R-793
p.91
“Security and Risk Management (response to security and risk management section in the scope) 20 15 10 4 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Methodology: Security and Risk Management·quote re-verified in source
R-794
p.91
“Quality management, assurance and standards (response to quality requirements in the scope) 20 15 10 4 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Methodology: Quality management, assurance and standards·quote re-verified in source
R-796
p.92
“Preventative and Restorative Maintenance Plan (Hardware and Software) 20 15 10 4 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Maintenance: Preventative and Restorative Maintenance Plan·quote re-verified in source
R-797
p.92
“Application Maintenance 15 12 8 4 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Maintenance: Application Maintenance·quote re-verified in source
R-799
p.92
“Government IT Support Officers Compute Design 5 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Training: Government IT Support Officers, Compute Design·quote re-verified in source
R-800
p.92
“Storage Design”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Training Plan: Storage Design·quote re-verified in source
R-801
p.92
“Application Design 5 0 Database Design 5 0 Network Design 5 0 Security Design 5 0 Application Support Unit / Super Users 5 0”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Training: Application Support Unit / Super Users·quote re-verified in source
R-802
p.92
“End User”
conditional14. OtherevaluationTRACE →
✓Appendix 1B - Training Plan: End User·quote re-verified in source
R-803
p.92
“Skills Transfer Plan to the locally companies 5 0”
conditional14. Otherevaluation⚑ reviewTRACE →
✓Appendix 1B - Training: Skills Transfer Plan to local companies·quote re-verified in source
R-815
p.99
“The Services to be performed by the Service Provider under this Agreement are described in the Invitation to Tender set forth in Appendix “A”.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓Appendix 3 - Clause 4 (Scope of Services)·quote re-verified in source
R-823
p.101
“Prior to the commencement of the Services, the Service Provider shall appoint a Project Manager who has authority to act for the Client in all aspects of the Services and to whom all communications shall be addressed.”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 9(2)(a) - OBLIGATIONS OF THE PARTIES·quote re-verified in source (quote runs across 2 consecutive blocks)
R-824
p.101
“The Service Provider shall fully complete the tasks set out in Appendix “A” and provide the documentation and Deliverables set out in the same Appendix to the reasonable satisfaction of the Client within the charges specified in Appendix “C”.”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 9(2)(b) - OBLIGATIONS OF THE PARTIES·quote re-verified in source (quote runs across 2 consecutive blocks)
R-825
p.101
“The Service Provider shall exercise all reasonable skill, care and diligence in the discharge of its duties under this Agreement, and shall carry out all the responsibilities in accordance with both Government and international professional standards.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 9(2)(c) - OBLIGATIONS OF THE PARTIES·quote re-verified in source (quote runs across 2 consecutive blocks)
R-826
p.101
“The Service Provider shall provide all expert advice and skills normally required for the class of Services under this Agreement.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 9(2)(d) - OBLIGATIONS OF THE PARTIES·quote re-verified in source (quote runs across 2 consecutive blocks)
R-827
p.101
“The Service Provider shall, in all professional matters, act as a faithful advisor to the Client and, in so far as any of its duties are discretionary, act fairly as between the Client and third parties.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 9(2)(e) - OBLIGATIONS OF THE PARTIES·quote re-verified in source (quote runs across 2 consecutive blocks)
R-828
p.101
“The Service Provider, its staff, employees and attached specialists shall at all times abide by the laws and customs of the Republic of Botswana.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 9(2)(f) - OBLIGATIONS OF THE PARTIES·quote re-verified in source
R-829
p.101
“The Service Provider shall be required to replace any of its Personnel, if the Client determines that the Personnel concerned are not carrying out their duties in a manner that is in the best interests of the Client. The Client shall give reasons to the Service Provider for such action. The replacement shall have equivalent or better competencies, skills and qualification as the original Personnel. No additional remuneration shall be made for replacing such Personnel.”
conditional15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 9(2)(g) - Obligations of the Parties (The Service Provider)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-831
p.101
“The Service Provider shall be required to replace any of its Personnel, if the Client determines that the Personnel concerned are not carrying out their duties in a manner that is in the best interests of the Client. The Client shall give reasons to the Service Provider for such action. The replacement shall have equivalent or better competencies, skills and qualification as the original Personnel. No additional remuneration shall be made for replacing such Personnel.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 9(2)(g) - Obligations of the Parties (The Service Provider)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-832
p.101
“The Service Provider shall be required to replace any of its Personnel, if the Client determines that the Personnel concerned are not carrying out their duties in a manner that is in the best interests of the Client. The Client shall give reasons to the Service Provider for such action. The replacement shall have equivalent or better competencies, skills and qualification as the original Personnel. No additional remuneration shall be made for replacing such Personnel.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 9(2)(g) - Obligations of the Parties (The Service Provider)·quote re-verified in source (quote runs across 2 consecutive blocks)
R-833
p.101
“Neither the Service Provider, its Personnel nor the agents of either shall engage, either directly or indirectly, during the term of this Agreement, in any business or professional activities in the Republic of Botswana which would conflict with the activities assigned to it under this Agreement.”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 9(2)(h) - OBLIGATIONS OF THE PARTIES·quote re-verified in source (quote runs across 2 consecutive blocks)
R-834
p.101
“The Service Provider shall design and develop test mechanisms that shall be used to assess system functionality.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 10(1) - SYSTEM TESTING·quote re-verified in source (quote runs across 2 consecutive blocks)
R-835
p.101
“They shall be two (2) types of tests conducted being, the testing done at each development stage delivered and final system testing which shall entail user testing, administrator testing and integrated system testing.”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 10(2) - SYSTEM TESTING·quote re-verified in source (quote runs across 2 consecutive blocks)
R-836
p.102
“The Service Provider shall give the Client at least two (2) weeks’ notice prior to conducting a system test in order for the Client to prepare for the test.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 10(3) - SYSTEM TESTING·quote re-verified in source (quote runs across 2 consecutive blocks)
R-839
p.102
“The Contract Price is and shall not exceed the sum of … (…) inclusive of Value Added Tax (VAT).”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 11(1) - PAYMENT TO THE SERVICE PROVIDER·quote re-verified in source
R-840
p.102
“It is specifically agreed that the Client shall not be responsible for any costs or expenses incurred by the Service Provider pursuant to this Agreement and that the Company shall only be entitled to the Contract Price.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 11(2) - PAYMENT TO THE SERVICE PROVIDER·quote re-verified in source
R-844
p.102
“There shall be no price increase within the first twelve (12) months of this Agreement. The prices set out in the payment schedule shall be increased on each anniversary of the Commencement Date. The increase shall be equal to the increase in the Consumer Price Index, in respect of the twelve (12) month period immediately preceding the date of the adjustment, as published by Statistics Botswana.”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 11(7) - PAYMENT TO THE SERVICE PROVIDER·quote re-verified in source
R-846
p.103
“The Service Provider and its sub-contractors shall be obliged to pay all taxes on any moneys paid to them by the Client including but not limited to income tax or VAT, as the case may be, and to that end, the Client shall be entitled to deduct and withhold from any fees due to the Service Provider and its sub-contractors any money due as tax in accordance with the laws of the Republic of Botswana.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 12 - TAXATION·quote re-verified in source
R-847
p.103
“Currency fluctuations in the exchange rates between the Pula and the currencies quoted in the tender documents shall not affect the quoted prices specified on the said documents unless the fluctuations are substantial. In this Clause, “substantial” means a currency fluctuation of five percent (5%) above or below that prevailing at the time of submitting the tender documents. In the event of such occurrence, and provided that there has been no breach of this Agreement, the proportionate increase or decrease, calculated on the date of importation of the invoices of goods and invoices of services for completed milestone payments as per Annexure V Payment Schedule, shall be added or deducted from the price originally quoted. The quoted price in BWP is subjected to foreign exchange fluctuation.”
conditional15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 13 - CURRENCY FLUCTUATIONS·quote re-verified in source
R-848
p.103
“The Service Provider shall, at its sole expense, provide the Client with a Performance Bond or Guarantee for the performance of the Agreement in a form approved by the Client, from a reputable financial institution registered and operating in Botswana.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 14(1) - PERFOMANCE BOND·quote re-verified in source
R-849
p.103
“The Performance Bond shall be provided within thirty (30) days (in the case of foreign companies where necessary) or fourteen (14) days (in the case of local companies) of the Signature Date of this Agreement and shall contain the following minimum conditions: a) ten per cent (5% of the Contract Price shall be the amount of the Bond; b) the period for which it is in force from the Commencement date to the completion and acceptance of all deliverables; and c) it shall remain in force until the Services have been completed to the satisfaction of the Client, and accepted by the Client.”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 14(3) - PERFOMANCE BOND·quote re-verified in source (quote runs across 2 consecutive blocks)
R-850
p.103
“The Performance Bond shall be provided within thirty (30) days (in the case of foreign companies where necessary) or fourteen (14) days (in the case of local companies) of the Signature Date of this Agreement and shall contain the following minimum conditions: a) ten per cent (5% of the Contract Price shall be the amount of the Bond; b) the period for which it is in force from the Commencement date to the completion and acceptance of all deliverables; and c) it shall remain in force until the Services have been completed to the satisfaction of the Client, and accepted by the Client.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 14(3) - PERFOMANCE BOND·quote re-verified in source (quote runs across 2 consecutive blocks)
R-851
p.103
“The Performance Bond shall be provided within thirty (30) days (in the case of foreign companies where necessary) or fourteen (14) days (in the case of local companies) of the Signature Date of this Agreement and shall contain the following minimum conditions: a) ten per cent (5% of the Contract Price shall be the amount of the Bond; b) the period for which it is in force from the Commencement date to the completion and acceptance of all deliverables; and c) it shall remain in force until the Services have been completed to the satisfaction of the Client, and accepted by the Client.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 14(3) - PERFOMANCE BOND·quote re-verified in source (quote runs across 2 consecutive blocks)
R-852
p.103
“In the event that the Bond is not in place within thirty (30) Days of Signature Date, the Client shall have the right to bring this Agreement to an end and shall be repaid all sums that the Client has paid under this Agreement.”
conditional15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 14(4) - PERFOMANCE BOND·quote re-verified in source (quote runs across 2 consecutive blocks)
R-853
p.104
“The Service Provider shall at its sole expense, provide the Client with professional indemnity insurance, from a reputable financial institution registered and operating in the Republic of Botswana.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 15(1) - PROFESSIONAL INDEMNITY INSURANCE·quote re-verified in source
R-854
p.104
“The Service Provider shall take out and maintain throughout the period from the Commencement Date until the expiration of twelve (12) months from the date of completion of the Project, proper professional indemnity covers in respect of the Service Provider’s business generally. The insurance may be limited per claim, but shall not be limited in any other respect provided that any such limit is not less than Pula (…).”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 15(2) - PROFESSIONAL INDEMNITY INSURANCE·quote re-verified in source
R-855
p.104
“The Service Provider shall furnish to the Client, a valid certificate signed on behalf of the Service Provider’s insurers, stating that the above condition 15 (2) is in force.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 15(3) - PROFESSIONAL INDEMNITY INSURANCE·quote re-verified in source
R-856
p.104
“No fees shall be made payable to the Service Provider unless the above conditions in sub - clause 12(1)–(3) above have been fulfilled.”
conditional15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 15(4) - PROFESSIONAL INDEMNITY INSURANCE·quote re-verified in source
R-858
p.104
“Any delay notice given by a Party shall be in writing and not backdated and shall be delivered by hand or by fax. The affected Party shall issue the delay notice to the other upon non-compliance with the schedule set forth in the detailed signed Project plan, which plan shall be agreed upon during Project initiation stage.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 16(1) - LIQUIDATED DAMAGES FOR DELAY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-860
p.104
“If the Service Provider fails to complete the whole or any part of the Services within the specified time schedules inclusive of the extension period and such failure is not due to factors attributable in whole or in part to the Client, then the Client shall, without prejudice to its other remedies under this Agreement, be entitled to liquidated damages of …. (…) for every Day or part thereof which shall elapse between the due completion date and the actual date of completion.”
conditional15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 16(3) - LIQUIDATED DAMAGES FOR DELAY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-861
p.104
“The Client shall deduct the amount of such damages from any moneys due or to be due to the Service Provider up to a maximum of fifteen per cent (15%) of the Contract Price.”
conditional15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 16(4) - LIQUIDATED DAMAGES FOR DELAY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-862
p.104
“The payment or deduction of such damages shall not relieve the Service Provider from its obligation to complete the Services or from any other obligations and liabilities under this Agreement.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 16(5) - LIQUIDATED DAMAGES FOR DELAY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-867
p.105
“The Client reserves the right to debar the Service Provider from providing services to the Government or from bidding on Government – related contracts if it has been determined that the Service Provider has engaged in corrupt or fraudulent practices in competing for or in executing this Agreement, in which case the Client may in writing terminate this Agreement for default.”
conditional15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 17(1) - CORRUPT OR FRAUDULENT PRACTICES·quote re-verified in source
R-872
p.106
“In the event of termination by either Party, the Client shall be entitled to receive all reports, data and analysis completed or in progress by the Service Provider or its sub- contractor’s at the time of termination”
conditional15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 18(5)(a) - TERMINATION·quote re-verified in source
R-880
p.106
“If the Service Provider fails to deliver any or all Services, materials or work required to be delivered under this Agreement within the time period(s) specified in this Agreement or any work order issued thereunder, or if the Services, materials or work do not conform, in all respects, to the requirements set out in this Agreement, then the Client shall give the Service Provider written notice describing the default and requesting that the default be rectified within fifteen (15) calendar days.”
conditional15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 19(1) - TERMINATION FOR SERVICE PROVIDER’S DEFAULT·quote re-verified in source
R-882
p.106
“Notwithstanding any other provision in this Agreement, if the Client is required due to this default, to re-tender for or to re-procure all or part of the Services, materials or work from others similar to that terminated, then the Service Provider shall be liable to the Client for costs in excess of the Contract Price.”
conditional15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 19(3) - TERMINATION FOR SERVICE PROVIDER’S DEFAULT·quote re-verified in source
R-884
p.107
“The remuneration of the Service Provider charged to the Client shall constitute its only remuneration in connection with this Agreement and neither it nor its Personnel shall accept any trade commission, discount, allowance or indirect payment or other consideration in connection with or in relation to this Agreement, or to the discharge of its obligations hereunder.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 20 - REMUNERATION·quote re-verified in source
R-888
p.108
“The Service Provider shall keep all the work and Services carried out hereunder for the Client entirely confidential and not use, publish, or make known, without the Client’s prior written approval, any information developed by the Service Provider in accordance with this Agreement or by the Client, to any persons other than personnel of the Parties to this Agreement. However, the foregoing obligations shall not apply to any information that was in the Service Provider’s possession prior to commencement of work and Services under this Agreement, or which is trivial or obvious or which is or shall be made available to the general public, otherwise than by the Service Provider, and provided further that this obligation shall in no way limit the Service Provider’s internal use of such information.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 22(1) - CONFIDENTIALITY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-889
p.108
“Any public presentation regarding the Client shall be made by the Client and any request made to the Service Provider for information by the news media, or others, shall be referred to the Client. Additionally, the Service Provider shall not reference the Client nor the work or Services performed for the Client without prior written approval, which approval shall not be unreasonably withheld.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 22(2) - CONFIDENTIALITY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-890
p.108
“Any public presentation regarding the Client shall be made by the Client and any request made to the Service Provider for information by the news media, or others, shall be referred to the Client. Additionally, the Service Provider shall not reference the Client nor the work or Services performed for the Client without prior written approval, which approval shall not be unreasonably withheld.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 22(2) - CONFIDENTIALITY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-892
p.108
“The Service Provider further agrees to include the contents of this Clause in all sub-contracts entered into by the Service Provider with sub-contractors for the performance of work under this Agreement.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 22(4) - CONFIDENTIALITY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-893
p.108
“The Contractor agrees to indemnify and hold harmless the Client against all claims, suits and losses that may arise from patent, trademark or copyright infringement, or the infringement of any other related intellectual property right, in consequence of the Client’s authorized use or possession granted under licence or otherwise by the Contractor of any application software supplied by the Contractor to the Client subject to the following: a) the Client shall promptly notify the Contractor in writing of any allegations of infringement of which it has received notice and shall not make any admissions without the Contractor’s prior written consent; and b) the Client, at the Contractor’s request and expense, shall allow the Contractor to conduct or settle all negotiations and litigation resulting from any such claim.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 23(1) - INTELLECTUAL PROPERTY RIGHTS·quote re-verified in source (quote runs across 2 consecutive blocks)
R-894
p.108
“Where the Client’s normal use or possession of any product provided by the Contractor is held by a court of competent jurisdiction to constitute an infringement of a third party's intellectual property rights or if the Contractor is advised by legal counsel that such use or possession is likely to constitute such an infringement then the Contractor shall promptly and at its own expense: a) procure, at the request of the Client, the Client’s right to continue using and possessing such products; or b) Modify or replace such products so as to avoid the infringement (in which event the Contractor shall compensate the Client for the amount of any direct loss or damage sustained or incurred by the Client during such modification or replacement).”
conditional15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 23(2) - INTELLECTUAL PROPERTY RIGHTS·quote re-verified in source (quote runs across 2 consecutive blocks)
R-895
p.108
“The Contractor hereby transfers and assigns to the Client, all data accumulated and stored during the provision of the Services in accordance with this Agreement. On expiration, completion or termination of this Agreement, all data accumulated and stored during the”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 23(3) - INTELLECTUAL PROPERTY RIGHTS·quote re-verified in source
R-896
p.109
“The Contractor shall not copy in whole or in part any manuals not supplied by the Contractor including any input or output forms or screens that are provided under this Agreement and not already in possession of the Contractor, without the prior written permission of Client.”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 23(4) - INTELLECTUAL PROPERTY RIGHTS·quote re-verified in source
R-897
p.109
“The Contractor shall not copy any material owned by the Client and provided in machine readable form or hardcopy form in whole or in part without the prior written consent of Client.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 23(5) - INTELLECTUAL PROPERTY RIGHTS·quote re-verified in source
R-903
p.109
“Contractor shall provide the Client with correct, complete and functional Source Code (as here in defined), at no charge to the Client, at the end of the contract term.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 23(9) - INTELLECTUAL PROPERTY RIGHTS·quote re-verified in source
R-904
p.109
“The source code shall mean the proprietary technology of the Application Software (including developed interfaces), as written in the original programming language, updated to the date of delivery, that will be delivered to the client on a labelled CD.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 23(10) - INTELLECTUAL PROPERTY RIGHTS·quote re-verified in source (quote runs across 2 consecutive blocks)
R-910
p.110
“The Service Provider agrees to indemnify and hold harmless the Client, its officers, employees and agents against all claims, suits and losses, including reasonable attorney’s fees, that are due to personal injury (including death) or property damage to the extent caused, or alleged by a claimant to have been caused, in connection with the performance of work and Services under this Agreement, from: a) improper or defective work performed by the Service Provider; b) improper or defective machinery, materials, supplies, implements, equipment or appliances provided, delivered, installed or used by the Service Provider, or c) negligent or wrongful acts or omissions of the Service Provider.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 25(1) - INDEMNIFICATION·quote re-verified in source (quote runs across 3 consecutive blocks)
R-911
p.110
“The Service Provider agrees to indemnify and hold harmless the Client, its officers, employees and agents against all claims, suits and losses, including reasonable attorney’s fees that may arise from patent, trademark or copyright infringement, or the infringement of any other related intellectual property right, by the Service Provider.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 25(2) - INDEMNIFICATION·quote re-verified in source
R-912
p.110
“The Service Provider further agrees to indemnify and hold harmless the Client in any action brought against the Client by the Service Provider’s employees seeking further compensation for claims covered or that should have been covered by the Service Provider’s worker’s compensation scheme.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 25(3) - INDEMNIFICATION·quote re-verified in source
R-913
p.110
“The obligations set out in this Clause shall survive the completion, expiration or termination of this Agreement.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 25(4) - INDEMNIFICATION·quote re-verified in source
R-915
p.110
“The Service Provider shall be liable for the consequences of errors and omissions arising from negligence or wilful misconduct on its part or on the part of its employees. The Service Provider shall at its own expense be solely responsible for remedying any such errors and omissions.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 26(2) - LIABILITY OF THE SERVICE PROVIDER·quote re-verified in source
R-917
p.111
“The Service Provider shall be liable for loss, damage, or injury caused to third parties by any default attributable to the Service Provider or its employees during the performance of the Services under this Agreement, and it shall take out and maintain adequate insurance in respect thereof.”
mandatory15. Contract Terms (Post-Award)⚑ reviewTRACE →
✓MoA Clause 26(4) - LIABILITY OF THE SERVICE PROVIDER·quote re-verified in source
R-918
p.111
“The Service Provider shall be liable for loss, damage, or injury caused to third parties by any default attributable to the Service Provider or its employees during the performance of the Services under this Agreement, and it shall take out and maintain adequate insurance in respect thereof.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 26(4) - LIABILITY OF THE SERVICE PROVIDER·quote re-verified in source
R-919
p.111
“The Service Provider shall be liable for any violation of legal provisions or rights of third parties in respect of intellectual property rights in documents prepared by it.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 26(5) - LIABILITY OF THE SERVICE PROVIDER·quote re-verified in source
R-920
p.111
“All Government property, including but not limited to equipment, facilities and other information furnished to the Service Provider by the Client for use in the performance of this Agreement shall at all times remain the property of the Government and shall not be re-allocated to any other work without the prior written consent of the Client.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 27(1)(a) - GOVERNMENT PROPERTY·quote re-verified in source
R-921
p.111
“Upon completion, expiration or termination of this Agreement, or at such other times as the Client may direct, the Service Provider shall return all such property at the Service Provider’s expense.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 27(1)(b) - GOVERNMENT PROPERTY·quote re-verified in source
R-922
p.111
“All reports, maps, drawings, notes, calculations, imagery, specifications, statistics and other technical data compiled or prepared by the Service Provider in performing the Services shall become the property of the Government.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 27(2) - GOVERNMENT PROPERTY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-923
p.111
“Vehicles and equipment acquired through Government’s funds belong to the Client and must be returned in a reasonably serviceable condition after the completion of the Project.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 27(3) - GOVERNMENT PROPERTY·quote re-verified in source (quote runs across 2 consecutive blocks)
R-924
p.111
“Any sub-contracts to be made by the Service Provider relating to the Services shall be made only to such extent and with such duly qualified specialists and entities as shall be approved in writing, in advance, by the Client. The Service Provider shall submit for the Client’s prior approval, the terms of reference of any sub-contract and any amendment thereof. The Service Provider shall not sub-contract the whole of the Project.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 28(1) - SUB-CONTRACTS·quote re-verified in source
R-925
p.111
“Any sub-contracts to be made by the Service Provider relating to the Services shall be made only to such extent and with such duly qualified specialists and entities as shall be approved in writing, in advance, by the Client. The Service Provider shall submit for the Client’s prior approval, the terms of reference of any sub-contract and any amendment thereof. The Service Provider shall not sub-contract the whole of the Project.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 28(1) - SUB-CONTRACTS·quote re-verified in source
R-926
p.111
“Any sub-contracts to be made by the Service Provider relating to the Services shall be made only to such extent and with such duly qualified specialists and entities as shall be approved in writing, in advance, by the Client. The Service Provider shall submit for the Client’s prior approval, the terms of reference of any sub-contract and any amendment thereof. The Service Provider shall not sub-contract the whole of the Project.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 28(1) - SUB-CONTRACTS·quote re-verified in source
R-927
p.111
“Notwithstanding such approval, the Service Provider shall retain full responsibility for the efficient rendering of all the Services it is committed to render under this Agreement. It is agreed between the Parties that any such approval shall not relieve the Service Provider from any liability or obligation under this Agreement and the Service Provider shall be responsible for the acts, defaults and neglects of any sub-contractor, its agents, servants or workmen as fully as if they were the acts, defaults or neglects of the Service Provider, its agents, servants or workmen.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 28(2) - SUB-CONTRACTS·quote re-verified in source
R-928
p.112
“The Service Provider, alone, shall be liable for payment to such sub-contractor for everything due to it in so far as any payments are due to it.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 28(3) - SUB-CONTRACTS·quote re-verified in source
R-932
p.112
“The Service Provider shall ensure that access to such information is allowed only to users authorised by the Client.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 31(2) - ACCESS TO INFORMATION·quote re-verified in source
R-933
p.112
“The names and identity numbers of such authorised users shall be furnished to the Service Provider in writing by the Client from time to time and the Service Provider shall also furnish all names and identity numbers of authorised users in writing to the Client.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 31(3) - ACCESS TO INFORMATION·quote re-verified in source
R-935
p.112
“Changes to the access levels shall not be made without the prior written consent of the Client.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 31(4) - ACCESS TO INFORMATION·quote re-verified in source
R-952
p.114
“Each Party warrants to the other Party it has power, authority and legal power to sign and perform this Agreement, and that this Agreement has been duly authorised and constitutes valid and binding obligations on it in accordance with the terms of this Agreement.”
mandatory15. Contract Terms (Post-Award)TRACE →
✓MoA Clause 36 - Warranty of Authority·quote re-verified in source
Jump to
Cover & Volume 1 Title
Page 1
p1.1

MINISTRY OF NATIONALITY, IMMIGRATION AND GENDER AFFAIRS

p1.2

& MINISTRY OF EMPLOYMENT, LABOUR, PRODUCTIVITY AND SKILLS

p1.3

DEVELOPMENT

p1.4

A TENDER FOR THE PROCUREMENT OF:

p1.5

PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN

p1.6

INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES,

p1.7

MIGRATION AND CITIZENSHIP, AND LABOUR ADMINISTRATION

p1.8

REFERENCE NO: SER 5/14/2

p1.9

Date: 6th December 2019

p1.10

NAME AND ADDRESS DETAILS OF PROCURING ENTITY AND ITS AGENT

p1.11

PREPARING THE DOCUMENTS PROCURING ENTITY AGENT

p1.12

MINISTRY OF NATIONALITY IMMIGRATION AND GENDER AFFAIRS Private Bag 002 Gaborone, Botswana

p1.13

Mogotsakgotla Ramatlotla Ministry of Nationality Immigration and Gender Affairs Government Enclave, Block 8, Khama Crescent Private Bag 002 Gaborone, Botswana Tel: +267 361 1350 FAX: +267 395 3559 Email: mramatlotla@gov.bw Joshua Machao Ministry of Nationality Immigration and Gender Affairs Private Bag 002 GABORONE TEL: (267) 3611125 FAX: (267) 395 3559 Email: jmachao@gov.bw

Page 2
p2.1

TENDERING PROCEDURES

p2.2

TENDER NOTICE and INVITATION TO TENDER

p2.3

TENDER NO: SER 5/14/2 PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMINISTRATION.

p2.4

VOLUME 1

p2.5

TENDERING PROCEDURES

p2.6

T1.1 Tender Notice and Invitation to Tender T1.2 Tender Data T1.3 Standardized Conditions of Tender

p2.7

T1.2 Tender Data

T1.1 Invitation to Tender
Page 3
p3.1

TENDERING PROCEDURES TENDER NOTICE and INVITATION TO TENDER Tender Ref No. SER 5/14/2

p3.2

PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMINISTRATION.

p3.3

• Tender offers are invited from suitably qualified local and international registered companies with a proven track record for the PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMINISTRATION.

p3.4

• The Procuring Entity is Ministry of Nationality, Immigration and Gender Affairs

p3.5

• This is an open international tender

p3.6

• Tenderers who are domiciled in Botswana shall, in order to be considered for the award of the contract, be registered with Public Procurement and Asset Disposal Board (PPADB) in the following Codes and Sub-Codes: Code 120 (ICT Systems and Management Services) Sub Code 01 (Systems Development Services and Maintenance services) OR, Code 319 (ICT Consultancy Services) Sub Code 01 (ICT System Development) Verification of registration will be done online by the Procuring Entity (P.E). For Foreign-Based Companies: Foreign companies are to submit duly notarized copies of constitutive documents defining their legal status, place of registration and place of operation.

p3.7

• All the applicable socio-economic policies and programmes of Government regarding preference and reservation shall be applied in this tender. Foreign companies must subcontract up to 30% of the work to 100% citizen owned companies in line with the Botswana Citizen Economic Empowerment (CEE) Policy of 2012. To that end the 100% citizen owned company’s name should be provided, the percentage of work to be allocated to the contractor should be stated and a copy of the contract between the main contractor and the sub-contractor should be availed.

p3.8

• The physical address for collection of tender documents is: Ministry of Nationality, Immigration and Gender Affairs, Government Enclave Block 8, Gaborone. 3rd Floor, Office No. 3/56. Documents may be collected during working hours between 07:30 hours – 12:45 hours and 13:45 hours - 15:30 hours with effect from 9th December 2019 and only after production of a receipt of payment of tender documents.

p3.9

A non-refundable tender fee of P5, 000.00 payable through debit/credit card, or a Bank Guaranteed Cheque, payable in favour of the Government of Botswana, or cash, is required on collection of tender Documents. Payment can be made during working hours 0730hrs – 1230hrs and 1400hrs – 1600hrs Monday to Thursday and 0730-0930hrs on Fridays with effect from 9th December 2019 at the above address at Office H18, 2nd Floor.

p3.10

• Queries relating to the issue of the documents shall be in writing and addressed to the following personnel fourteen (14) working days before tender closing date: Mogotsakgotla Ramatlotla Private Bag 002 Gaborone, Botswana, Tel: +267 361 1350, Fax: +267 395 3559, mramatlotla@gov.bw and/or Joshua Machao Private Bag 002 Gaborone, Botswana, Tel +267 361 1125, Fax +267 395 3559, email: jmachao@gov.bw . Responses to all clarification/ queries shall be in writing and shall be communicated to all bidders. Where appropriate Tender Addendum will be issued

p3.11

T1.1 Invitation To Tender

Page 4
p4.1

• Tender Documents are to be delivered to the Public Procurement and Asset Disposal Board, Tender Opening Room, Ground floor, Private Bag 0058, Plot 8913 Maakgadigau Way, Gaborone West Industrial, GABORONE, BOTSWANA by 10:00hrs on the 5th February 2020. Telegraphic, telex, telephone, email tenders will NOT be considered. Names and addresses of the bidders should be reflected on the outer side of the envelope. The closing date for receipt of tender offers shall be 10:00 hours on 5th February 2020. Late tender offers will NOT be accepted. Tender opening will be on 5th February 2020 at 10:00hrs. Any bidders who wish to attend the opening session to be held at 10:00 hours on the 5th February 2020, at Ground floor, Tender opening Hall, PPADB, Plot 8913 Maakgadigau Way, Gaborone West Industrial, Gaborone Botswana, are welcome.

p4.2

• A two (2) envelope procedure will be followed.

p4.3

• The Technical and Financial Proposal shall be in English Only. Certified copies of Academic Certificates, Transcripts, and Company Constitutive Documents and / or identification documents not in English shall be accompanied by notarised English Translations of the same. Failure to do so will result in the said document not being recognised.

p4.4

• A non-compulsory clarification meeting with representatives of the procuring entity will take place at 2nd Floor Conference Room, Government Enclave, Block 8, Gaborone, Botswana on 19th December 2019 starting at 10:00hrs. No person participating in the clarification meeting will be allowed to represent more than one tenderer. A register of all attendees will be kept.

p4.5

The Public Procurement and Asset Disposal Board’s Standardised Conditions of Tender apply to this procurement, for which all the applicable Tender Data is contained in the tender documents. Notwithstanding anything in the foregoing, the Government of Botswana is not bound to accept the lowest or any tender offer, nor incur expenses in the preparation thereof.

p4.6

_____________________

p4.7

P. Motswagole Public Procurement and Asset Disposal Board

p4.8

T1.1 Invitation To Tender

T1.2 Tender Data
Page 5
p5.1

TENDERING PROCEDURES

p5.2

TENDER DATA

p5.3

PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMNISTRATION

p5.4

The conditions of tender are the Standardised Conditions of Tender as published by the Public Procurement and Asset Disposal Board. The Standardised Conditions of Tender make several references to the Tender Data for details that apply specifically to this tender. The Tender Data shall have precedence in the interpretation of any ambiguity or inconsistency between it and the Standardised Conditions of Tender.

p5.5

1.1 The Procuring Entity is Ministry of Nationality, Immigration and Gender Affairs

p5.6

1.2 The tender documents issued by the Procuring Department comprise:

p5.7

Three volume approach VOL 1: TENDERING PROCEDURES

p5.8

Tender Notice & Invitation to Tender Tender Data VOL 2: RETURNABLE DOCUMENTS

p5.9

List of returnable documents Tender Schedules VOLUME 3: THE CONTRACT Part 1 Agreements & Contract Data

p5.10

Forms of Securities Forms of Adjudicator’s Appointment Part 2 Pricing Data

p5.11

Pricing Instructions Part 3 Scope of Work

p5.12

T1.2 Tender Data

Page 6
p6.1

1.6 The Procuring Department’s agents are: Mogotsakgotla Ramatlotla Ministry of Nationality Immigration and Gender Affairs Private Bag 002 GABORONE TEL: (267) 3611350 FAX: (267) 395 3559 Email: mramatlotla@gov.bw Joshua Machao Ministry of Nationality Immigration and Gender Affairs Private Bag 002 GABORONE TEL: (267) 3611125 FAX: (267) 395 3559 Email: jmachao@gov.bw

p6.2

2.1 The eligibility criteria for tenderers are: FOR LOCALLY-BASED BIDDERS/COMPANIES: 1. Provide Tax Clearance Certificate number and PIN. Verification of tax status will be done

p6.3

online by the procuring entity. 2. Duly completed Declaration Form for Tendering Purposes 3. Copy of Joint Venture/Partnership/Consortium Agreement where applicable

p6.4

All signatories to the JV / Partnership/ Consortium Agreement shall provide and satisfy ALL the above requirements (items 1 and 2). At minimum the JV / Partnership Agreement should have the following:

p6.5

a. One of the firms should be designated as the Lead Company, who shall have the

p6.6

authority to bind the Joint Venture / Partnership and be responsible for the overall direction of the project. b. Detailed scope of work matching resources allocation, including overall

p6.7

percentage workload to be done by each party in the JV Partnership must be clearly included in the Technical Proposal. c. The Joint Venture / Partnership must nominate and authorize person(s) who will

p6.8

be responsible for signing contract documents with respect to the project they are tendering for. Proof of authorisation in the forms of a written power of attorney shall be submitted with the proposal. d. JV / Partnership are advised that all the firms shall be jointly managed and sign

p6.9

the performance of the contract comprising of the identity of the contracting parties and their assigned signatories. e. JV / Partnership Agreement must indicate how and to which company payments

p6.10

for services provided, as and when they become due, shall be paid. f. JV/ Partnership firms must clearly indicate how they intend to meet their tax obligations with respect to 12% VAT and/or withholding tax. g. A firm can be in only one Joint Venture in this tender, in line with the specific

p6.11

provisions of the Declaration Form for Tendering Purposes Any firm which is in Joint Venture with another firm cannot present an independent bid. Failure to adhere to this requirement will lead to the automatic disqualification of all the firm’s bids. 4. Properly completed Certificate of Authority of Signatory. 5. Bidders should ensure that they are registered with Public Procurement and Asset

p6.12

Disposal Board (PPADB) as follows: Code 120 (ICT Systems and Management Services) Sub Code 01 (Systems Development Services and Maintenance services) OR,

p6.13

T1.2 Tender Data

Page 7
p7.1

Code 319 (ICT Consultancy Services) Sub Code 01 (ICT System Development) Verification of registration shall be done online by the Procuring Entity (P.E). 6. Copy of the Partnership Agreement (where Applicable) which incorporates a statement

p7.2

that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for the entire execution of the contract for and on behalf of any and all partners FOR FOREIGN BIDDERS/COMPANIES: 1. Foreign companies are to submit duly notarized copies of constitutive documents

p7.3

defining their legal status, place of registration and place of operation. 2. Foreign companies are to submit copies of tax exemption certificate issued and certified

p7.4

by BURS and should contact +267 3901210 or www.burs.org.bw for the certificates. 3. Copy of Joint Venture (JV)/ Partnership Agreement where applicable All signatories to the JV / Partnership Agreement shall provide and satisfy ALL the above requirements. At minimum the JV / Partnership Agreement should have the following:

p7.5

a. One of the firms should be designated as the Lead Company, who shall have

p7.6

the authority to bind the Joint Venture / Partnership and be responsible for the overall direction of the project. b. Detailed scope of work matching resources allocation, including overall

p7.7

percentage workload to be done by each party in the JV must be clearly included in the Technical Proposal. c. The Joint Venture / Partnership must nominate and authorize person(s) who

p7.8

will be responsible for signing contract documents with respect to the project they are tendering for. Proof of authorisation in the forms of a written power of attorney shall be submitted with the proposal. d. JV / Partnerships are advised that all the firms shall be jointly managed and

p7.9

sign the performance of the contract comprising of the identity of the contracting parties and their assigned signatories. e. JV / Partnerships Agreement must indicate how and to which company

p7.10

payments for services provided, as and when they become due, shall be paid. f. JV firms must clearly indicate how they intend to meet their tax obligations with respect to 12% VAT. g. A firm can be in only one Joint Venture / Partnerships in this tender. Any

p7.11

firm which is in Joint Venture with another firm cannot present an independent bid. Failure to adhere to this requirement will lead to the automatic disqualification of all the firm’s bids. 4. Foreign companies must subcontract up to 30% of the work to 100% citizen owned

p7.12

companies in line with the Citizen Economic Empowerment (CEE) Policy of 2012. Therefore, the following should be submitted:

p7.13

a. Name of company to be subcontracted. b. % to be subcontracted. c. Draft contract between contractor and subcontractor. 5. Properly completed Certificate of Authority of Signatory. 7. Duly completed Declaration Form for Tendering Purposes 6. Copy of the Partnership Agreement (where Applicable) which incorporates a statement

p7.14

that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for the entire execution of the contract for and on behalf of any and all partners

p7.15

T1.2 Tender Data

Page 8
p8.1

NB: Where a foreign company/bidder has entered into a JV/partnership with a 100% citizen owned company, for the provision of services under this tender, and the percentage contribution of the 100% citizen owned company meets or exceeds the minimum requirements of the CEE Policy, then the foreign company / bidder will be deemed to have met the policy intent of the CEE Policy (see item 4 above)

p8.2

2.7 The arrangements for a non-compulsory clarification meeting are: Location: Ministry of Nationality Immigration and Gender Affairs, 2nd Floor Conference Room, Block 8, Government Enclave, Gaborone Botswana. Date: 19th December 2019 Starting time: 10:00am

p8.3

2.1 3

p8.4

The prices and rates are to be stated in Botswana Pula (BWP) or any Internationally convertible currency.

p8.5

2.2 The tender offer communicated on paper shall be submitted as one (1) original, plus two (2) duplicate copies. In addition, bidders should provide an electronic copy of their technical proposal and their financial proposal in the relevant envelopes as per item 2.24 below.

p8.6

2.2 2

p8.7

The Procuring Department’s address for delivery of tender offers and identification details to be shown on each tender offer package are: The Board Secretary Public Procurement and Asset Disposal Board Tender opening Room, Ground floor Private Bag 0058 Plot 8913 Maakgadigau Way Gaborone West Industrial. GABORONE, BOTSWANA

p8.8

IDENTIFICATION: The bid package should be labelled “Tender Ref. No. SER 5/14/2, PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMNISTRATION.”

p8.9

A two (2) envelope procedure will be followed.

p8.10

2.2 4

p8.11

1. Technical proposals should be prepared separately from the financial proposal. 2. All tenderers shall submit One (1) original and two (2) duplicate copies (hard-copies) and one electronic copy on CD/DVD of each of the technical and financial proposals. 3. The technical proposal and all its copies should be marked with the word “technical” and the financial proposal and all its copies marked with the word “financial”. 4. Original documents should also be marked “ORIGINAL” and copies should be marked with the word: “COPY”. 5. The original technical proposal and all its copies shall be placed in one envelope and the original financial proposal and all its copies placed in another envelope. 6. The two (2) envelopes shall then be placed in a large outer envelope. 7. All the envelopes shall be marked with the tender number: SER 5/14/2 and tender title: PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMNISTRATION”. 8. The name of the bidder shall appear on all the three (3) envelopes. 9. No financial information should be included in the technical proposal, the technical proposal CD or the technical envelope. 10. The following returnable documents should be placed and sealed in an envelope marked “Financial Proposal”

p8.12

T1.2 Tender Data

Page 9
p9.1

• Form of offer and acceptance • Detailed pricing • Form of Intent to Provide a Performance Bond

p9.2

The closing date and time for submission of tender offers is: 5th February 2020

p9.3

2.2 6

p9.4

Telephonic, telegraphic, telex, facsimile or emailed tender offers will not be accepted.

p9.5

2.2 7

p9.6

The tender validity period is six (6) months, from the date of the opening of the submitted bids, and no bidder may withdraw within that period.

p9.7

2.2 8

p9.8

3.4 The time and location for opening of the tender offers is: Time: 10:00hrs on 5th February 2020 Venue: Public Procurement and Asset Disposal Board Tender opening Room, Ground floor Private Bag 0058 Plot 8913 Maakgadigau Way Gaborone West Industrial. GABORONE , BOTSWANA

p9.9

3.1 5

p9.10

For compliance or responsiveness, the tender submissions must:

p9.11

i. Meet the eligibility requirements set out in clause 2.1 of the Tender Data ii. Be properly signed and fully completed iii. Be responsive to any other requirements of the tender document. iv. Adhere to the two-envelope method The evaluators shall reject any non-responsive and non-qualified tender submissions.

p9.12

The procedure for evaluation of responsive tender offers is:

p9.13

• Quality and Cost Based selection • Will be conducted in three (3) stages comprising of Compliance Check, Technical Evaluation, and Financial Evaluation • Bids will be evaluated on the basis of the level of expertise and specialized knowledge • Evaluators will also consider the quality of services and price, and they will also check that all requirements of the tender document have been satisfied. Evaluation Process STAGE ONE: COMPLIANCE CHECK Preliminary Examination for Compliance (Pass/Fail) based on provision of the following mandatory returnable documents as required. If any of the following documents is not presented the bid shall be disqualified. For Locally Based Bidders:

p9.14

T1.2 Tender Data

Page 10
p10.1

Criteria Pass (√) / Fail (x) /

p10.2

Not Applicable

p10.3

(n/a) Bidders should provide a Tax Clearance Certificate number and PIN issued by Botswana Unified Revenue Services (BURS).

p10.4

Details of proposed Subcontractors where applicable;

p10.5

a. Name of company to be subcontracted. b. % to be subcontracted. c. Draft contract between contractor and subcontractor.

p10.6

Properly completed Certificate of Authority of Signatory. Bidders should ensure that they are registered with Public Procurement and Asset Disposal Board (PPADB) as follows:

p10.7

Code 120 (ICT Systems and Management Services) Sub Code 01 (Systems Development Services and Maintenance services) OR, Code 319 (ICT Consultancy Services) Sub Code 01 (ICT System Development) AND Verification of registration shall be done online by the Procuring Entity (P.E).

p10.8

Duly Completed Declaration Form for Tendering Purposes. Copy of Joint Venture Agreement (where applicable) Copy of Partnership Agreement (where Applicable) which incorporates a statement that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for the entire execution of the contract for and on behalf of any and all partners

p10.9

For Foreign-Based Companies: Criteria Pass (√) / Fail (x) / Not Applicable

p10.10

(n/a) Foreign companies are to submit copies of tax exemption certificate issued and certified by BURS.

p10.11

Foreign companies are to submit copies of constitutive documents defining legal status, place of registration and place of operation.

p10.12

Foreign companies must subcontract up to 30% of the work to 100% citizen owned companies in line with the Citizen Economic Empowerment (CEE) Policy of 2012. Therefore, the following should be submitted:

p10.13

d. Name of company to be subcontracted. e. % to be subcontracted. f. Draft contract between contractor and subcontractor. NB: Subcontracted companies shall have the appropriate PPADB Registration Code(s) and Sub Code(s) for the work they shall be subcontracted to do

p10.14

Properly completed Certificate of Authority of Signatory. Duly Completed Declaration Form for Tendering Purposes. Copy of Joint venture Agreement (where applicable) Copy of Partnership Agreement (where Applicable) which incorporates a statement that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for

p10.15

T1.2 Tender Data

Page 11
p11.1

the entire execution of the contract for and on behalf of any and all partners NOTE: Where PPADB Codes are required, Bidders must satisfy all the Codes and Sub Codes as required. The completeness of the required codes and sub-codes shall be considered on the basis of the cumulative registration of all companies identified as part of the bid (including Joint Venture, Consortium, Partnership). Where bidders have erroneously omitted to submit any of the above documents or those who have submitted a wrong, unsigned, expired, incomplete or uncertified document, they shall be notified by telephone call, or sms, or email, followed by a letter fax. Failure by a bidder to submit the missing documents as notified, within 2 – 5 days, will then lead to disqualification of the respective bidder from further evaluation. Additional Disqualification Criteria

p11.2

• A bid which fails to adhere to the two-envelope method shall be disqualified. • A lead bidder may not sub-contract more than a total of 49% of the contract, and shall not cede overall control of the project to a subcontracted party; bidders who do so shall be eliminated. • A 100% citizen owned company, claiming Citizen preferential treatment, may not sub-contract more than 25% of the contract to non-100% citizen-owned companies. STAGE TWO -TECHNICAL EVALUATION

p11.3

A. FULL COMPLIANCE TO SPECIFICATION REQUIREMENTS Bidders who qualify for Stage Two, Technical Evaluation Part A shall be assessed for full compliance to specification requirements. Appendix 1A on page 85 contains a breakdown of the system requirements. Bidders should indicate the specific place(s) in their technical proposal in which they detail how they are going to meet each of the specification requirement. The Evaluation Committee shall assess the technical response and determine whether or not each specification requirement has been met. Bidders who do not indicate the specific place(s) in their technical proposal, for any of the system requirements, shall be deemed to have not responded to the specification requirement(s) as applicable. Bidders whose proposed solution fails to meet ANY OR ALL OF THE REQUIREMENTS shall be disqualified from further evaluation and have their sealed financial bids returned to them once the tendering process has been completed. Bidders whose proposed solution meets ALL OF THE REQUIREMENTS as indicated in Appendix 1A, shall qualify for Stage Two – Technical Evaluation (Part B).

p11.4

B. TECHNICAL EVALUATION (PART B) (70% Weighting) This section will be marked out of 250 but takes 70% of the total score. This will determine which bidders move to Stage Three – Financial Evaluation. The weight of the criteria indicates its importance. The quality criteria and maximum score in respect of each of the criteria are as follows:

p11.5

Maximum Points Company(s): Past experience on similar projects (migration, person identification, and labour administration solutions) with traceable references 10

p11.6

Criterion Certification in Quality Management System 10 T1.2 Tender Data

Page 12
p12.1

Key Personnel 60

p12.2

Methodology and implementation plan 80

p12.3

Maintenance Plan 45 Training Plan including Skills Transfer Plan (Who is to be trained, What will they be trained in, Type of training - mode of delivery, location, duration, Expected Outcomes as per the Scope 1:1:2:1) 45

p12.4

Grand Total 250 The breakdown of how each criterion will be assessed is provided in APPENDIX 1B: STAGE TWO - TECHNICAL EVALUATION (PART B) on page 91. SECURITY VETTING Given the sensitivity and national importance around this project, bidders shall be subject to security vetting during the technical evaluation. Security vetting shall be conducted separately by government security organs. Where a bidder has been adjudged to be a security concern, their bid shall be disqualified from further evaluation. Where a bidder does not meet security vetting, the Government of Botswana retains its right not to disclose the nature and or outcome of the security failure(s). Only those bids that score 75% (187.5 points) or more in Stage Two - Technical Evaluation (Part B) provided they did not score zero (0) or less than 50% in any criteria, and have obtained a favourable outcome from security vetting, will proceed to Stage Three - Financial Evaluation. Bidders who do not obtain 75% or more in Stage Two, Technical Evaluation (Part B), or those who fail security vetting, will have their financial bids returned to them at the end of the tendering adjudication process and will not proceed to Stage Three – Financial Evaluation.

p12.5

STAGE 3 - FINANCIAL EVALUATION (30% WEIGHTING) Financial evaluation will be conducted to:

p12.6

1. Review whether the financial proposals are complete (i.e. pricing of all the items

p12.7

that correspond to the technical proposal and meets the required TENDER validity). 2. Ensure equitable distribution of project costs and to ensure that there is no front-

p12.8

loading. 3. Correct any arithmetic errors. If there is a discrepancy between the unit price and

p12.9

the total price that is obtained by multiplying the unit price and the quantity, the unit price shall prevail. If there is a discrepancy between the subtotals and the total price, the total price shall be corrected. If there is a discrepancy between words and figures, the amount in words will prevail. If a bidder does not accept the correction of errors, its bid will be rejected. 4. Convert bids to Botswana Pula – to facilitate evaluation, the Ministry will convert

p12.10

all bid prices to Botswana Pula: the exchange rate used for conversion will be the mid exchange rate quoted by Bank of Botswana on the date of tender closing. 5. Apply most beneficial claimed economic empowerment Price Margin as per

p12.11

Economic Diversification Drive (EDD) and Citizen Economic Empowerment (CEE) policies to each bidder. EDD and CEE price margins will be applied as follows: Economic Diversification Drive Price Margins for qualifying bidder. A bidder shall qualify for EDD price margin provided that they have provided a valid EDD Registration Certificate issued by the Ministry of Investment, Trade and Industry in a category relevant to the procurement activity under consideration. The indicative price margin in the EDD Registration Certificate shall be used.

p12.12

T1.2 Tender Data

Page 13
p13.1

For Joint Ventures or Partnerships, EDD Price Margins will be applied on the proportion of the contract price corresponding to the proportion of the work to be done by each locally based company, as follows: Comparative Price = Σ CT (1 – E) Where: C is the Contribution of the company qualifying for EDD Price Margin to the total project (%) T is the Total Quoted Price by the JV or Partnership E is the EDD Price Margin

p13.2

Bidders are required to provide a quantified contribution of each company expressed as a percentage of the total. The contribution should be traceable to items in the Technical Proposal. Citizen Economic Empowerment (CEE) Price Margins for qualifying bidder. Bidders claiming CEE price margins shall provide documentation showing eligibility for the price margin claimed. Bidders wishing to claim CEE Price Margins shall be expected to appropriately indicate on the Declaration Form for Tendering Purpose (Part B), as well as provide joint venture, association, partnership, or consortia agreements. Additional information, such as certified copies of shareholding certificates and identification documents of shareholders are required. CEE Price Margins shall be applied as per the figure below: • 100 % Citizen – Owned JV 10% • 100% Citizen Owned associations/consortia 10% • 100% Citizen Owned companies 9% • Majority Citizen Owned JV’s 7% • Majority Citizen Owned associations/consortia 6% • Majority Citizen Owned companies 5% • Minority Citizen Owned JV’s 4% • Minority Citizen Owned associations/consortia 4% • Minority Citizen Owned companies 3% For foreign based companies that sub-contract 100% citizen owned companies, price margins shall be applied as per the CEE Policy as follows:

p13.3

Percentage price preference to be awarded (% of the bid price) 23 – 30% 6% 16 – 22% 4% 10 – 15% 2% 5 – 9 % 1%

p13.4

Percentage of work sub-contracted to 100% citizen-owned contractors by the non- citizen contractor (in terms of project cost)

p13.5

6. A bid shall be rated by giving a financial score of : - An inversely proportional score, to the lowest bid cost, to other bids as per the formula below: (Lowest cost / X) * 100 where X is the cost proposed by each bidder. Final Ranking

p13.6

1. The percentage (%) ratio of technical to financial score will be 70:30. 2. The total score shall be obtained by adding the combined weighted Technical

p13.7

(Stage 2, Part B), and Financial (Stage 3) scores.

p13.8

T1.2 Tender Data

Page 14
p14.1

Bidders will be ranked according to their total weighted scores. CONTRACT NEGOTIATIONS

p14.2

✓ Contract negotiations with the preferred supplier will be held in Botswana. The aim of

p14.3

these meetings will be to agree on all aspects of the services and sign a contract. The costs of contract negotiations incurred by the preferred supplier will not be borne by the Government of Botswana. ✓ It is envisaged that a Memorandum of Agreement will govern the contract between the

p14.4

Government and the successful supplier for the services. ✓ In the event that a contract cannot be successfully negotiated within a period of thirty

p14.5

(30) days, The Ministry, with the approval of PPADB, may terminate the negotiations with the first preferred supplier and enter into contract negotiations with the next preferred supplier or any other supplier or terminate the awarding process. ✓ All contracts, including financial management of the contract, shall conform to the rules,

p14.6

regulations, and standards of the Botswana Government. The Laws of the Republic of Botswana shall apply.

p14.7

Basis of Recommendation The bidder who has scored the highest weighted Technical + Financial score and has obtained a favourable outcome of the security clearance will be recommended for award after successful contract negotiations. If contract negotiations fail, the second highest scoring bidder will be recommended for award. The Public Procurement and Asset Disposal Board (PPADB) will award the tender and reserves the right to award all, or none of this tender. The bidder who wins the tender shall not assign or transfer any part or all of their company’s obligations and works to any company on award of tender.

p14.8

3.2 2

p14.9

The number of paper copies of the signed contract to be provided by the Procuring Entity is three (3).

p14.10

The additional conditions of tender are: ANTI-COMPETITIVE BUSINESS PRACTICES, CORRUPTION AND ECONOMIC CRIME, FRONTING / TOKENISM AND OTHER FORMS OF ‘RENT A MOTSWANA’ PRACTICES Bidders who have engaged in unfair business practices as defined by the Competition Act, or engaged in corrupt behaviour and practices as defined by the Corruption and Economic Act, or contravened any of the laws related to sound business practice, such as the Companies Act, or failed to meet statutory obligations from any business related regulatory authority such as FIA, BURS, NBFIRA, or DCEC, shall be disqualified and or have any award under this tender rendered invalid. Bidders who engage in fronting, tokenism or ‘rent-a-Motswana,’ practices contrary to PPADBs Code of Ethics, shall be disqualified from this tender.

p14.11

5.0 CLASSIFIED INFORMATION Bidders are required to indicate information in their bids which they consider confidential and whose disclosure shall be prejudicial to their interests. Failure to identify the information referred to, will render such information subject to declassification after two years following the award of a tender. NOTE: This is not a disqualifying factor and shall not be used for evaluation.

p14.12

T1.2 Tender Data

T1.3 Standardised Conditions of Tender
Page 15 · transcribed from scan
p15.1

PUBLIC PROCUREMENT AND ASSET DISPOSAL BOARD STANDARDISED CONDITIONS OF TENDER — Feb 2006

p15.2

Contents: 1 General 2 Tenderer's obligations 3 The Procuring Department's undertakings

p15.3

1 General

p15.4

Actions 1. The Procuring Department and each tenderer submitting a tender offer shall comply with these Conditions of Tender. The Procuring Department will, in addition, act in a manner that is fair, equitable and transparent.

p15.5

Tender documents 2. The documents issued by the Procuring Department for the purpose of a tender offer are listed in the Tender Data.

p15.6

Interpretation and definitions 3. The Tender Data and additional requirements contained in the Tender Schedules that are included in the Returnable Documents are deemed to be part of these Conditions of Tender.

p15.7

4. These Conditions of Tender, the Tender Data and Tender Schedules which are only required for tender evaluation purposes, shall not form part of any contract arising from the invitation to tender.

p15.8

5. Comparative Offer means the tenderer's financial offer after the factors of non-firm prices, all unconditional discounts and any other tendered parameters that will affect the value of the financial offer have been taken into consideration.

p15.9

Communication & Procuring Department's agent 6. Each communication between the Procuring Department and a tenderer shall be to or from the Procuring Department's agent only, and in a form that can be read, copied and recorded. Writing shall be in the English language. The Procuring Department will not take any responsibility for non-receipt of communications from or by a tenderer. The name and contact details of the Procuring Department's agent are stated in the Tender Data.

p15.10

The Procuring Department's rights to accept or reject any tender offer 7. The Procuring Department may accept or reject any variation, deviation, tender offer, or alternative tender offer, and may cancel the tender process and reject all tender offers at any time prior to the formation of a contract. The Procuring Department will not accept or incur any liability to a tenderer for such cancellation and rejection, but will give reasons for the action.

p15.11

8. After the cancellation of a tender process or the rejection of all tender offers the Procuring Department may abandon the proposed procurement and have it performed in another manner, or re-issue a similar Tender Notice and Invitation to Tender at any time.

Page 16 · transcribed from scan
p16.1

Public Procurement and Asset Disposal Board

p16.2

2 Tenderer's obligations

p16.3

The tenderer shall comply with the following obligations:

p16.4

Eligibility 1. Submit a tender offer only if the tenderer complies with the criteria stated in the Tender Data.

p16.5

Cost of tendering 2. Accept that the Procuring Department will not compensate the tenderer for any costs incurred in the preparation and submission of a tender offer.

p16.6

Check documents 3. Check the tender documents on receipt, including pages within them, and notify the Procuring Department of any discrepancy or omission.

p16.7

Confidentiality & Copyright of documents 4. Treat as confidential all matters arising in connection with the tender. Use and copy the documents issued by the Procuring Department only for the purpose of preparing and submitting a tender offer in response to the invitation.

p16.8

Standardised specifications and other publications 5. Obtain, as necessary for submitting a tender offer, copies of the latest versions of standardised specifications, conditions of contract and other publications, which are not attached but which are incorporated into the tender documents by reference.

p16.9

Acknowledge addenda 6. Acknowledge receipt of addenda to the tender documents, which the Procuring Department may issue, and if necessary apply for an extension to the closing time stated in the Tender Data, in order to take the addenda into account.

p16.10

Site visit and / or clarification meeting 7. Attend a site visit and / or clarification meeting at which tenderers may familiarise themselves with the proposed work, services or supply (and location etc.) and raise questions. Details of the meeting(s) are stated in the Tender Data.

p16.11

Seek clarification 8. Request clarification of the tender documents, if necessary, by notifying the Procuring Department at least five working days before the closing time stated in the Tender Data.

p16.12

Insurance 9. Be aware that the extent of insurance to be provided by the Procuring Department (if any) may not be for the full cover required in terms of the conditions of contract identified in the Contract Data. The tenderer is advised to seek qualified advice regarding insurance.

p16.13

Pricing the tender offer 10. Include in the rates, prices, and the tendered total of the prices (if any) all duties, taxes (except VAT), and other levies payable by the successful tenderer, such duties, taxes and levies being those applicable 14 days prior to the closing time stated in the Tender Data.

p16.14

11. Show Value Added Tax (VAT) payable by the Procuring Department separately as an addition to the tendered total of the prices.

p16.15

12. Provide rates and prices that are fixed for the duration of the contract and not subject to adjustment except as provided for in the conditions of contract identified in the Contract Data.

p16.16

13. State the rates and prices in local currency unless instructed otherwise in the Tender Data. The conditions of contract identified in the Contract Data may provide for part payment in other currencies.

p16.17

Alterations to documents 14. Not make any alterations or additions to the tender documents, except to comply with instructions issued by the Procuring Department, or necessary to correct errors made by the tenderer. All signatories to the tender offer shall initial all such alterations. Erasures and the use of masking fluid are prohibited.

Page 17 · transcribed from scan
p17.1

Public Procurement and Asset Disposal Board

p17.2

[2 Tenderer's obligations, continued]

p17.3

Alternative tender offers 15. May submit alternative tender offers only if a main tender offer, strictly in accordance with all the requirements of the tender documents, is also submitted. The alternative tender offer is to be submitted with the main tender offer together with a schedule that compares the requirements of the tender documents with the alternative requirements the tenderer proposes.

p17.4

16. Accept that an alternative tender offer may be based only on the criteria stated in the Tender Data.

p17.5

Submitting a tender offer 17. Submit a tender offer for providing the whole of the works, services or supply identified in the Contract Data, unless stated otherwise in the Tender Data.

p17.6

18. Return all Returnable Documents to the Procuring Department after completing them in their entirety, either electronically (if they were issued in electronic format) or by writing in black ink.

p17.7

Information & data to be completed in all respects 19. Accept that tender offers, which do not provide all the data or information requested completely and in the form required, may be regarded by the Procuring Department as non-responsive.

p17.8

20. Submit the parts of the tender offer communicated on paper as an original plus the number of copies stated in the Tender Data, with an English translation of any documentation in a language other than English, and the parts communicated electronically in the same format as they were issued by the Procuring Department.

p17.9

21. Sign the original and all copies of the tender offer where indicated. The Procuring Department will hold all authorised signatories liable on behalf of the tenderer. Signatories for tenderers proposing to contract as Joint Ventures shall state which of them is the lead partner whom the Procuring Department shall hold liable for the purpose of the tender offer.

p17.10

22. Seal the original and each copy of the tender offer as separate packages marking the packages as "ORIGINAL" and "COPY". Each package shall state on the outside the Procuring Department's address and identification details stated in the Tender Data, as well as the tenderer's name and contact address.

p17.11

23. Where a two-envelope system is required in terms of the Tender Data, place and seal the Returnable Documents listed in the Tender Data in an envelope marked "financial proposal" and place the remaining Returnable Documents in an envelope marked "technical proposal". Each envelope shall state on the outside the Procuring Department's address and identification details stated in the Tender Data, as well as the tenderer's name and contact address.

p17.12

24. Seal the original tender offer and copy packages together in an outer package that states on the outside only the Procuring Department's address and identification details as stated in the Tender Data.

p17.13

25. Accept that the Procuring Department will not assume any responsibility for the misplacement or premature opening of the tender offer if the outer package is not sealed and marked as stated.

p17.14

Closing time 26. Ensure that the Procuring Department receives the tender offer at the address specified in the Tender Data not later than the closing time stated in the Tender Data. Proof of posting will not be accepted as proof of delivery. The Procuring Department will not accept tender offers submitted by telegraph, telex, facsimile or E mail, unless stated otherwise in the Tender Data.

Page 18 · transcribed from scan
p18.1

Public Procurement and Asset Disposal Board

p18.2

[2 Tenderer's obligations, continued]

p18.3

27. Accept that, if the Procuring Department extends the closing time stated in the Tender Data for any reason, the requirements of these Conditions of Tender apply equally to the extended deadline.

p18.4

Tender offer validity 28. Hold the tender offer(s) valid for acceptance by the Procuring Department at any time during the validity period stated in the Tender Data after the closing time stated in the Tender Data.

p18.5

29. If requested by the Procuring Department, consider extending the validity period stated in the Tender Data for an agreed additional period.

p18.6

Clarification of tender offer after submission 30. Provide clarification of a tender offer in response to a request to do so from the Procuring Department during the evaluation of tender offers. This may include providing a breakdown of rates or prices and correction of arithmetical errors by the adjustment of certain rates and / or item prices. No change in the total of the prices or substance of the tender offer is sought, offered, or permitted. The total of the prices stated by the tenderer shall be binding upon the tenderer.

p18.7

Provide other material 31. Provide, on request by the Procuring Department, any other material that has a bearing on the tender offer, the tenderer's commercial position (including notarised Joint Venture agreements), or the preferencing and / or reservation arrangements considered necessary by the Procuring Department for the purpose of a full and fair risk assessment. Should the tenderer not provide the material, or a satisfactory reason as to why it cannot be provided, by the time for submission stated in the Procuring Department's request, the Procuring Department may regard the tender offer as non-responsive.

p18.8

Submit securities, bonds, policies etc. 32. If requested, submit for the Procuring Department's acceptance before formation of the contract, all securities, bonds, guarantees, policies and certificates of insurance required in terms of the conditions of contract identified in the Contract Data.

p18.9

33. Check the final draft of the contract provided by the Procuring Department within the time available for the Procuring Department to issue the contract.

p18.10

Return of other tender documents 34. If so instructed by the Procuring Department, return all retained tender documents within 28 days after the expiry of the validity period stated in the Tender Data.

p18.11

1 [sic: printed as "1"] The Procuring Department's undertakings

p18.12

The Procuring Department undertakes to:

p18.13

Respond to clarification 1. Respond to a request for clarification received up to five working days prior to the tender closing time stated in the Tender Data and notify all tenderers who attended the site / clarification meetings of those responses.

p18.14

Issue Addenda 2. If necessary, issue addenda that may amend or amplify the tender documents to each tenderer during the period from the date of the Tender Notice until seven days before the tender closing time stated in the Tender Data. If, as a result a tenderer applies for an extension to the closing time stated in the Tender Data, the Procuring Department may grant such extension and, will then notify it to all tenderers.

p18.15

Return late tender offers 3. Return tender offers received after the closing time stated in the Tender Data, unopened, to the tenderer concerned.

p18.16

Tender offer opening 4. Unless the two-envelope system described below is to be followed, open valid tender offers in the presence of tenderers' agents who choose to attend at the time and place stated in the Tender Data. Tender offers for which acceptable reasons for

Page 19 · transcribed from scan
p19.1

Public Procurement and Asset Disposal Board

p19.2

[3 The Procuring Department's undertakings, continued]

p19.3

withdrawal have been submitted will not be opened.

p19.4

5. Announce at the opening the name of each tenderer whose tender offer is opened, the total of his prices, preferences claimed and time for completion (if any) for the main tender offer only.

p19.5

Two-envelope system 6. Where stated in the Tender Data that a two-envelope system is to be followed, open only the technical proposal of valid tenders in the presence of tenderers' agents who choose to attend at the time and place stated in the Tender Data and announce the name of each tenderer whose technical proposal is opened.

p19.6

7. Evaluate the quality of the technical proposals offered by tenderers, then advise tenderers who remain in contention for the award of the contract of the time and place when the financial proposals will be opened. Open only the financial proposals of tenderers who score in the quality evaluation above the minimum number of points for quality stated in the Tender Data, and announce the score obtained for the technical proposals and the total price and any preferences claimed. Return unopened financial proposals to tenderers whose technical proposals failed to achieve the minimum number of points for quality.

p19.7

Non-disclosure 8. Not disclose to tenderers, or to any other person not officially concerned with such processes, information relating to the evaluation and comparison of tender offers, the final evaluation price and recommendations for the award of a contract, until after the award of the contract to the successful tenderer.

p19.8

Grounds for rejection & disqualification 9. Determine whether there has been any effort by a tenderer to influence the processing of tender offers and instantly disqualify a tenderer (and his tender offer) if it is established that he offered an inducement to or colluded with any person with a view to influencing the award of the contract.

p19.9

Test for responsiveness 10. Determine, on opening and before detailed evaluation, whether each tender offer properly received: - meets the requirements of these Conditions of Tender, - has been properly and fully completed and signed, and - is responsive to the other requirements of the tender documents. A responsive tender as one that conforms to all the terms, conditions, and specifications of the tender documents without material deviation or qualification. A material deviation or qualification is one which, in the Procuring Department's opinion, would: - detrimentally affect the scope, quality, or performance of the works, services or supply identified in the Contract Data, - change the Procuring Department's or the tenderer's risks and responsibilities under the contract, or - affect the competitive position of other tenderers presenting responsive tenders, if it were to be rectified.

p19.10

Non-responsive tender offers 11. Reject a non-responsive tender offer, and not allow it to be subsequently made responsive by correction or withdrawal of the non-conforming deviation or reservation.

p19.11

Arithmetical errors 12. Check responsive tender offers for arithmetical errors, correcting them in the following manner: - Where there is a discrepancy between the amounts in figures and in words, the amount in words shall govern. - If a bill of quantities (or schedule of quantities or schedule of rates) applies and there is an error in the line item total resulting from the product of the unit rate and the quantity, the line item total shall govern and the rate shall be corrected. Where there is an obviously gross misplacement of the decimal point in the unit rate, the line item total as quoted shall govern, and the unit rate will be corrected. - Where there is an error in the total of the prices either as a result of other

Page 20 · transcribed from scan
p20.1

Public Procurement and Asset Disposal Board

p20.2

[3 The Procuring Department's undertakings, continued]

p20.3

corrections required by this checking process or in the tenderer's addition of prices, the total of the prices shall govern and the tenderer will be asked to revise selected item prices (and their rates if a bill of quantities applies) to achieve the tendered total of the prices.

p20.4

13. Consider the rejection of a tender offer if the tenderer does not correct or accept the correction of his arithmetical errors in the manner described above.

p20.5

Clarification of a tender offer 14. Obtain clarification from a tenderer on any matter that could give rise to ambiguity in a contract arising from the tender offer.

p20.6

Evaluation of responsive tender offers 15. Appoint an evaluation panel of not less than three persons. Reduce each responsive tender offer to a Comparative Offer and evaluate it using the tender evaluation method that is indicated in the Tender Data and described below:

p20.7

Method 1: Financial offer 0) Rank tender offers from the most favourable to the least favourable comparative offer. 0) Recommend highest ranked tenderer for the award of the contract, unless there are compelling and justifiable reasons not to do so.

p20.8

Method 2: Financial offer and preferences 1) Score tender evaluation points for financial offer, in the manner outlined below. 2) Confirm that tenderers are eligible for the preferences claimed in the Preference Schedule and if so, score tender evaluation points for preferencing. 3) Calculate total tender evaluation points. 4) Rank tender offers from the highest number of tender evaluation points to the lowest. 5) Recommend tenderer with the highest number of tender evaluation points for the award of the contract, unless there are compelling and justifiable reasons not to do so.

p20.9

Method 3: Financial offer and quality 1) Score for quality in the manner described below, rejecting all tender offers that fail to score the minimum number of points for quality stated in the Tender Data. 2) Score tender evaluation points for financial offer, in the manner outlined below. 3) Calculate total tender evaluation points. 4) Rank tender offers from the highest number of tender evaluation points to the lowest. 5) Recommend tenderer with the highest number of tender evaluation points for the award of the contract, unless there are compelling and justifiable reasons not to do so.

p20.10

Method 4: Financial offer, quality and preferences 1) Score for quality in the manner described below, rejecting all tender offers that fail to score the minimum number of points for quality stated in the Tender Data. 2) Score tender evaluation points for financial offer, in the manner outlined below. 3) Confirm that tenderers are eligible for the preferences claimed in the Preference Schedule, and if so, score tender evaluation points for preferencing. 4) Calculate total tender evaluation points. 5) Rank tender offers from the highest number of tender evaluation points to the lowest. 6) Recommend tenderer with the highest number of tender evaluation points for the award of the contract, unless there are compelling and justifiable reasons not to do so.

p20.11

Scoring of financial offers Score the financial offers of remaining responsive tender offers using the following formula: N_FO = W1 x A, where: N_FO = the number of tender evaluation points awarded for the financial offer. W1 = the maximum possible number of tender evaluation points awarded for the financial offer as stated in the Tender Data. A = a number calculated using either formulas 1 or 2 below, as appropriate.

Page 21 · transcribed from scan
p21.1

Public Procurement and Asset Disposal Board

p21.2

[3 The Procuring Department's undertakings, continued, Scoring of financial offers]

p21.3

Formula | Comparison aimed at achieving | Value 1 | Highest price or discount | A = (1 + (P - Pm)/Pm) 2 | Lowest price or percentage commission/fee | A = (1 - (P - Pm)/Pm)

p21.4

where: Pm = the comparative offer of the most favourable tender offer. P = the comparative offer of tender offer under consideration.

p21.5

Scoring quality Score quality in each of the categories stated in the Tender Data and calculate total score for quality.

p21.6

General Scoring Rules Score financial offers, preferences and quality, as relevant, to two decimal places. Where two or more tender offers score an equal number of tender evaluation points, recommend the award of the contract to the tenderer with the highest number of: - Preference points when tender evaluation method 2 is used. - Quality points when tender evaluation method 3 is used. - Preference points when tender evaluation method 4 is used.

p21.7

Insurance provided by the Procuring Department 16. If requested by the proposed successful tenderer, submit for the tenderer's acceptance the policies and / or certificates of insurance which the conditions of contract identified in the Contract Data, require the Procuring Department to provide.

p21.8

Acceptance of tender 17. Notify the successful tenderer of the Procuring Department's acceptance of his tender offer by completing and returning one copy of the Form of Offer and Acceptance before the expiry of the validity period stated in the Tender Data, or agreed additional period. Providing the Form of Offer and Acceptance does not contain any qualifying statements, it will constitute the formation of a contract between the Procuring Department and the successful tenderer as described in the Form of Offer and Acceptance.

p21.9

Notice to unsuccessful tenderers 18. After the successful tenderer has acknowledged the Procuring Department's notice of acceptance, notify other tenderers that their tender offers have not been accepted.

p21.10

Prepare contract documents 19. If necessary, revise documents that will form part of the contract and were issued by the Procuring Department as part of the tender documents to take account of: - addenda issued during the tender period, - inclusion of some of the Returnable Documents, - other revisions agreed between the Procuring Department and the successful tenderer, and - the Schedule of Deviations attached to the Form of Offer and Acceptance.

p21.11

Issue final contract 20. Prepare and issue the final draft of contract documents to the successful tenderer for acceptance as soon as possible after the date of the Procuring Department's execution of the Form of Offer and Acceptance (including the Schedule of Deviations). Only those documents that the Conditions of Tender require the tenderer to submit, after acceptance by the Procuring Department, will be included.

p21.12

Complete Adjudicator's Contract 21. Unless alternative arrangements have been agreed, arrange for both parties to complete formalities for appointing the selected adjudicator at the same time as the main contract is signed.

p21.13

Provide copies of the contracts 22. Provide to the successful tenderer the number of copies stated in the Tender Data of the signed copy of the contract as soon as possible after completion and signing of the Form of Offer and Acceptance.

T1.2 Tender Data (cont.)
Page 22
p22.1

TENDER NO: SER 5/14/2 PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMNISTRATION

p22.2

VOLUME 2 RETURNABLE DOCUMENTS List of Returnable Documents Certificate of Authority of Signatory Record of addenda to tender documents Form of intent to provide a performance bond Proposed subcontractors Quality plan Stock holding of spare parts Curriculum Vitae of Key Personnel Experience of tenderer Declaration Form for Tendering Purposes

p22.3

T1.2 Tender Data

T2.1 List of Returnable Documents
Page 23
p23.1

LIST OF RETURNABLE DOCUMENTS

p23.2

RETURNABLE DOCUMENTS

p23.3

Bidders are requested to include fully executed (signed, dated, stamped, and filled in correctly) documents. The returnable documents are arranged into two sections – those for the Technical Proposal and those for the Financial Proposal. Please sign this template and return with the technical proposal.

p23.4

TECHNICAL

p23.5

Submitted (Yes/No/Not Applicable) COVER LETTER (provide postal address, physical address telephone numbers, email address, name, and position of contact person etc..)

p23.6

DOCUMENT

p23.7

Provide Tax Clearance Certificate number and PIN. Verification of tax status will be done online by the procuring entity. Foreign companies are to submit copies of tax exemption certificate issued and certified by BURS.

p23.8

Foreign companies are to submit duly notarized copies of constitutive documents defining legal status, place of registration and place of operation.

p23.9

Submission of Copies of Relevant PPADB Registration Certificates

p23.10

T2.2 GA Certificate of Authority of Signatory T2.2 GC Record of addenda to tender documents T2.2 GG Proposed subcontractors including Draft Contract between Contractor and Sub Contractor (Foreign companies must subcontract up to 30% of the work to 100% citizen owned companies in line with the Citizen Economic Empowerment (CEE) Policy of 2012. Therefore, the following should be submitted: a. Name of company to be subcontracted. b. % to be subcontracted. c. Draft contract between contractor and subcontractor.

p23.11

T2.2 GH Quality plan T2.2 GJ Stock holding of spare parts T2.2 GK Curriculum Vitae of Key Personnel T2.2 GL Experience of tenderer T2.2 GM Duly completed Declaration Form for Tendering Purposes Technical Proposal (See page 81 – Format of Response) The following documents shall be included in the FINANCIAL PROPOSAL

p23.12

FINANCIAL

p23.13

Submitted (Yes/No/Not Applicable) Cover Letter C1.1 Form of Offer and Acceptance C2.2 Activity Schedule/Bill of Quantities (Non-standard) T2.2 GE

p23.14

DOCUMENT

p23.15

Form of intent to provide a performance bond at 5% of the estimated contract value

p23.16

Name Position

p23.17

T2.1 List of Returnable Documents

T2.2 Returnable Schedules
Page 24
p24.1

TENDER SCHEDULES RETURNABLE DOCUMENTS CERTIFICATE OF AUTHORITY OF SIGNATORY

p24.2

Indicate the status of the tenderer by ticking the appropriate box hereunder. The tenderer must complete the certificate set out below for the relevant category.

p24.3

COMPANY PARTNERSHIP JOINT VENTURE SOLE PROPRIETOR OTHER

p24.4

A. Certificate for company I,_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _._ _ _ , authorised representative of _ _ _ _ _ _ _ _ _

p24.5

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _., hereby confirm that by resolution of the board Mr/Ms _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ , acting in the capacity of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, was authorised to sign all documents in connection with this tender offer and any contract resulting from it on behalf of the company.

p24.6

B. Certificate for partnership We, the undersigned, being the key partners in the business trading as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

p24.7

_ _ _ _ _ _ _ _ _ _ _ _ _ hereby authorise Mr/Ms _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, acting in the

p24.8

capacity of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, to sign all documents in connection with the

p24.9

tender offer for Contract _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ and any contract resulting from it on our

p24.10

behalf.

p24.11

NAME ADDRESS SIGNATURE DATE

p24.12

NOTE: This certificate is to be completed and signed by all of the partners. Attach additional pages if more space is

p24.13

required. Furthermore we attach to this Schedule a copy of the partnership agreement which incorporates a

p24.14

statement that the lead partner is authorised to incur liabilities, receive instructions and payments and be responsible for the entire execution of the contract for and on behalf of any and all partners.

p24.15

T2.2GA Authority of Signatory

Page 25
p25.1

C. Certificate for Joint Venture

p25.2

We, the undersigned, are submitting this tender offer in Joint Venture and hereby authorise Mr/Ms

p25.3

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, an authorised signatory of the company _ _ _ _ _ _ _ _ _ _

p25.4

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ , acting in the capacity of lead partner, to sign all

p25.5

documents in connection with the tender offer for Contract _ _ _ _ __ _ _ and any contract

p25.6

resulting from it on our behalf.

p25.7

This authorisation is evidenced by the attached power of attorney signed by legally authorised

p25.8

signatories of all the partners to the Joint Venture.

p25.9

Furthermore we attach to this Schedule a copy of the joint venture agreement which incorporates a

p25.10

statement that all partners are liable jointly and severally for the execution of the contract and

p25.11

that the lead partner is authorised to incur liabilities, receive instructions and payments and be

p25.12

responsible for the entire execution of the contract for and on behalf of any and all the partners.

p25.13

NAME OF FIRM ADDRESS AUTHORISING SIGNATURE, NAME &

p25.14

CAPACITY Lead partner

p25.15

D. Certificate for sole proprietor. I, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ , hereby confirm that I am the sole owner of the business trading as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. E. Certificate for other. I, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _, hereby confirm that I am _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ of the business trading as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

p25.16

T2.2GA Authority of Signatory

Page 26
p26.1

THUS SIGNED AND SWORN TO BEFORE ME COMMISSIONER OF OATHS AT _______________________ ON THIS _______ DAY OF ___________________ 20____, AT ____AM / PM, THE DEPONENT HAVING ACKNOWLEDGED THAT HE KNOWS AND UNDERSTANDS THE CONTENTS OF THIS DECLARATION AND THAT IT IS BINDING ON HIS CONSCIENCE. ____________________________ COMMISSIONER OF OATHS CAPACITY:

p26.2

Signatory

Page 27
p27.1

TENDER SCHEDULES RETURNABLE RECORD OF ADDENDA TO DOCUMENTS TENDER DOCUMENTS T2.2 GC

p27.2

We confirm that the following communications received from the Procuring Department before the submission of this tender offer, amending the tender documents, have been taken into account in this tender offer:

p27.3

Date Title or Details

p27.4

10.

p27.5

Attach additional pages if more space is required.

p27.6

Signed Date Name Position Tenderer T2.2GC Record of Addenda to Tender Documents

Page 28
p28.1

TENDER SCHEDULES RETURNABLE DOCUMENTS FORM OF INTENT TO PROVIDE A PERFORMANCE BOND T2.2 GE

p28.2

Note that performance bonds may be provided only by institutions acceptable to the Bank of Botswana. It is hereby agreed that a Performance Bond drafted exactly as provided in the tender documents will be provided by the Surety named below, which is an institution acceptable to the Bank of Botswana.

p28.3

Name of Surety (Bank) Address Signed Name Capacity On behalf of (name of tenderer) Date

p28.4

CONFIRMED BY Surety's Authorised Representative

p28.5

Signature(s) Name (print) Capacity On behalf of Surety (Bank) Date T2.2GC Record of Addenda to Tender Documents

Page 29
p29.1

TENDER SCHEDULES PROPOSED SUBCONTRACTORS / RETURNABLE SUBCONSULTANTS DOCUMENTS T2.2 GG

p29.2

We notify you that it is our intention to employ the following Subcontractors / Sub consultants for work in this contract.

p29.3

If we are awarded the contract we agree that this notification does not change any contractual obligation for us to submit the names of proposed Subcontractors / Sub consultants. If there are no such requirements in the contract, then your written acceptance of this list shall be binding between us.

p29.4

Name and address of proposed Subcontractor / Sub consultant

p29.5

Nature and extent of work Previous experience with Subcontractor / Sub consultant

p29.6

Attach additional pages if more space is required.

p29.7

Signed Date Name Position Tenderer T2.2GG Proposed Subcontractors

Page 30
p30.1

TENDER SCHEDULES RETURNABLE DOCUMENTS QUALITY PLAN T2.2 GH T2.2GH Quality Plan

Page 31
p31.1

TENDER SCHEDULES RETURNABLE DOCUMENTS STOCK HOLDING OF SPARE PARTS

p31.2

Tenderers must • list the items most likely to be in need of regular replacement during the life cycle of the plant, materials and equipment that is the subject of supply under this contract. • supply a separate undertaking regarding back up for operational advisory services and commitment to the availability of spares providing full details of local agency, stocks held locally, and standard parts listing with prices ex works at time of tender.

p31.3

Item Code Description Expected operating life (years) Availability (Use Code below)

p31.4

The following codes should be used in the ‘Availability’ column. In each case the time for delivery must take account of the location of the plant into which the item is to be installed, using the most cost effective and logical means of transport. The Price must include cost of supply by the method indicated. CRIT means critical spare that should be kept in stock by the user at all times. EX means available ex stock in Botswana within 1 days’ delivery time. EX[ ] means available ex stock within the number of days indicated in brackets. After the number of

p31.5

days state A if delivery is to include airfreight to Gaborone / Johannesburg, R if delivery is by road from a source within the SADC region, and S if the delivery involves sea freight from an overseas source plus road delivery from RSA Port. For example: B[10A] means available ex stock at site within 10 calendar days using air freight, and B[60S] means available ex stock in 60 days using sea freight to a designated Port and road delivery to site. LL[ ] means available only on special order within the lead time (including delivery and method) stated in brackets. For example LL[120A] means special order, available at site in 120 days using air freight.

p31.6

Ref No PR SER 5/14/2 T2.2GJ Stock Holding of Spare Parts

Page 32
p32.1

TENDER SCHEDULES CURRICULUM VITAE OF RETURNABLE DOCUMENTS KEY PERSONNEL T2.2 GK Name: Date of Birth: Profession: Nationality:

p32.2

Current Position: Years with the firm: Qualification and Experience: Education: Professional Membership Experience Record Languages: Certification: I, the undersigned, certify that to the best of my knowledge and belief, this data correctly describes me, my qualifications and my experience. ____________________________________________________ Date: ___________ [Signature of authorized representative of the Tenderer]

p32.3

T2.2GK Curriculum vitae of key personnel

Page 33
p33.1

TENDER SCHEDULES RETURNABLE DOCUMENTS EXPERIENCE OF TENDERER T2.2 GL

p33.2

The following is a statement of similar works successfully executed by myself/ourselves:

p33.3

Employer, contact person and telephone number.

p33.4

Description of contract Value of work Date completed

p33.5

Signed Date Name Position Tenderer T2.2GL Experience of Tenderer

Page 34
p34.1

RETURNABLE DOCUMENT DECLARATION FORM FOR TENDERING PURPOSES

p34.2

Declaration to establish that Directors, shareholders, partners, members have not participated through any other bid for the same tender.

p34.3

PART A I, ____________________________ (full name), in my capacity as .................................... (state position in Entity) hereby declare that on my behalf, and on behalf of the owners, partners / directors/ shareholders /administrators and/or Other (Please specify) .................................................... of:

p34.4

....................................................................................................................................................... (name of Entity )

p34.5

of : ............................................................................................................................................. ...................................................................................................... (Postal/physical address)

p34.6

that, in connection with the enclosed tender,

p34.7

All information contained herein is true and not misleading, and it is to the best of my knowledge factual and binding on the Entity and/or its Representatives. I state that the (State Name of Entity) ......................................................... and/or its representatives confirm that they have not, through other entities, participated in the same tender and offer the same products in response to the same items. NOTE THAT: In the case of competing franchises, the franchises may bid for the same item but with different products. Item means the commodity required by the procuring entity indicated in the ITT. Product means the commodity offered by the bidder. I declare and confirm that the Entity and/or its Representatives have in fact not participated in the same tender and offered the same products in response to the same items, through any other registered company or other entity. I hereby provide a current list of Directors/ Administrators/ Partners/ Members and/or Shareholders for the Company/Partnership/ Society/Joint Venture/ Private Foundation/Statutory Body and/or other (Please specify) ...................................

p34.8

CAPACITY IN ENTITY NATIONALITY PERCENTAGE OF SHAREHOLDING 1 2 3 4 5 6 7

p34.9

DIRECTORS/MEMBERS/ PARTNERS NAME and/OR Other (Please Specify)......................

p34.10

T2.2GM Declaration Form for Tendering Purposes

Page 35
p35.1

SHAREHOLDERS NAME NATIONALITY PERCENTAGE OF SHAREHOLDING 1 2 3 4 5 6 7 If more space is required attach additional sheet. Note that Public companies should state which stock exchange the company is listed under. I further acknowledge that should any of the directors, partners, and shareholders, members/administrators /(others please specify) be found to be associated in a similar or other manner in another company/entity, participating in this tender and offering the same products in response to the same items, this shall disqualify this Company/Partnership/ Society/Joint Venture/ Private Foundation/Statutory Body, and whichever company or other entity the said director/partner/shareholder/member and/or administrator is consequently involved in. I further acknowledge that should the Company /Partnership/ Society/Joint Venture/ Private Foundation/ Statutory Body or any of its affiliates or subsidiaries be found to have participated in the same tender and offered the same products in response to the same items, the said Company/Partnership/ Society/Joint Venture/ Private Foundation/Statutory Body/(others please specify) and its affiliates and/or subsidiaries shall be disqualified. The Company/Partnership/ Society/Joint Venture/ Private Foundation/ Statutory Body/(others please specify), through its agents, employees or directors has not illegally communicated with any member of the procuring department or the Public Procurement and Asset Disposal Board, except as may be permitted in the relevant “instructions to tenderers” or by law. The Company/Partnership/ Society/Joint Venture/ Private Foundation/Statutory Body/(others please specify), through its agents, employees, partners, members, administrators and/or directors has not paid or offered to pay any consideration, favour or promise to any member of the procuring department or any person employed by or associated with Public Procurement and Asset Disposal Board (PPADB) or its Committees. I declare that this tender is submitted by us in our own right and we have not colluded in any way with any other /potential tenderer in the production and submission of this tender other than in the establishment of a joint venture or sub-contractor arrangement as fully and correctly declared in the tender. I acknowledge that if after the award of this tender any of these declarations are found to be false then any contract(s) between ourselves and the procuring department and/or PPADB shall be terminated forthwith and we may be barred from future tendering for government services and liable to possible prosecution. I confirm that our entity has undertaken not to collude to withdraw from a tender award, only for the reason that an unsuccessful bidder be awarded the tender. I confirm further that the entity has undertaken not to engage in frivolous complaints and litigation that frustrates project implementation. SIGNED: ............................................................. NAME: ............................................ DATED:......................................... ........................................................................................... Entity Stamp

p35.2

T2.2GM Declaration Form for Tendering Purposes

Page 36
p36.1

PART B 1. Declaration to establish Eligibility for Reservation and Price Preferences for 100% Citizen Owned Contractor /

p36.2

Companies and other Entities. 2. The declaration shall be signed by all Businesses tendering for reserved contracts and contracts subject to

p36.3

preferences, as a condition of each tender. 3. The 100% citizenship requirements for shareholders, etc contained therein shall not withstand any previous consents and practice, be pre condition for the award of any reserved tender. Definition 4. The following definitions shall apply to this declaration:

p36.4

100% Citizen Owned Contractor / Company: a natural person or an incorporated company wholly owned and controlled by persons who are citizens of Botswana. Control: the possession and exercise of legal authority and power to manage the assets, goodwill and daily operations of a business and the active and continuous exercise of managerial and financial authority and power in determining the policies and directing the operations of the business. Net Amount: the financial value of the Contract at the time of the award of the Contract, exclusive of sales tax which the law requires the Employer to pay to the Contractor.

p36.5

Owned: Having all the customary incidents of ownership, including the right of disposition, and sharing in all the risks and profits commensurate with the degree of ownership interest or shareholding as demonstrated by an examination of the substance as well as the form of ownership arrangements 5. The company operates banking and savings accounts, the only authorised signatories are: i. …………………………………………………………………………………….. …………………………………………………………………………………. (Bank Name and Name of signatory) (Omang No. /Passport) ii. …………………………………………………………………………………….. …………………………………………………………………………………. (Bank Name and Name of signatory) (Omang No. /Passport) ii. …………………………………………………………………………………….. …………………………………………………………………………………. (Bank Name and Name of signatory) (Omang No. /Passport) iv. …………………………………………………………………………………….. …………………………………………………………………………………. (Bank Name and Name of signatory) (Omang No. /Passport) 6. Undertakings The Tenderer confirms that it is a 100% Citizen owned contractor/company and undertakes to remain a Citizen

p36.6

Contractor for the duration of the Contract. The Tenderer further undertakes not to subcontract more than 25% of the Net Amount to non-Citizen Contractors in the performance of the Contract.

p36.7

T2.2GM Declaration Form for Tendering Purposes

Page 37
p37.1

7. Sanctions relating to reserved treatment Any changes in Ownership or Control which violate the definition of a Citizen Contractor or the subcontracting of more

p37.2

than 25% of the Net Amount of the Contract to non-Citizen Contractors shall be sufficient reason for the Procuring Department to terminate the Contract. 8. All the shareholders of …………………………………………………………………………………..(Name of company) have read this declaration and agree to its contents.

p37.3

a) All the shareholders hereby give consent verification of the information provided above and understand

p37.4

that this may include but not limited to the verification of assets, liabilities, accounts, bonds and undertake to notify the competent authorities of any change to the information provided in this Declaration within seven days of such occurrence. b) I understand and declare that each matter here deposed to is essential for the tender validity of

p37.5

………………………………………. (Name of company)’s NB: The Procuring Entity reserves the right to confirm the authenticity of the information provided above. THUS SIGNED AND SWORN TO BEFORE ME COMMISSIONER OF OATHS AT _______________________ ON THIS _______ DAY OF ___________________ 20____, AT ____AM / PM, THE DEPONENT HAVING ACKNOWLEDGED THAT HE KNOWS AND UNDERSTANDS THE CONTENTS OF THIS DECLARATION AND THAT IT IS BINDING ON HIS CONSCIENCE.

p37.6

____________________________ COMMISSIONER OF OATHS CAPACITY:

p37.7

T2.2GM Declaration Form for Tendering Purposes

C1 Agreements & Contract Data
Page 38
p38.1

CONTRACT

p38.2

TENDER NO: SER 5/14/2 PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMNISTRATION VOLUME 3

p38.3

CONTRACT PART 1: AGREEMENTS AND CONTRACT DATA Form of Offer and Acceptance Forms of Securities

p38.4

Performance security- demand guarantee PART 2: PRICING DATA C2.1 Pricing Instructions C2.2 Activity Schedule / Bill of Quantities Non-standard Part 3: SCOPE OF WORK C3 Scope of work

p38.5

PART 4: SITE INFORMATION

p38.6

C4 Site Information

p38.7

APPENDIX 1: TECHNICAL EVALUATION SCORING SHEETS DRAFT MEMORANDUM OF AGREEMENT

p38.8

C1.1 Form of Offer and Acceptance

Page 39
p39.1

CONTRACT PART 1 AGREEMENTS & CONTRACT FORM OF OFFER AND ACCEPTANCE

p39.2

Offer The Procuring Department, Corporate Services, Private Bag 002, Gaborone has solicited offers to enter into a contract for the procurement of: “PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR ADMNISTRATION”

p39.3

DATA

p39.4

The tenderer, identified in the signature block below, has examined the documents listed in the Tender Data and addenda thereto as listed in the Tender Schedules, and by submitting this Offer has accepted the Conditions of Tender. By attaching the signature of a duly authorised representative to this part of this Form of Offer and Acceptance, the tenderer offers to perform all of the obligations and liabilities of the Contractor (or the Consultant or the Supplier as the case may be) under the Contract including compliance with all its terms and conditions according to their true intent and meaning for an amount to be determined in accordance with the Conditions of Contract identified in the Contract Data.

p39.5

The total of the amount tendered is _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

p39.6

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Pula, (in words); P_ _ _ _ _ _ _ _

p39.7

_ _ _ _ _ _ _ _ (in figures). (Not applicable for cost reimbursable or rate only contracts)

p39.8

This Offer, of which the tenderer has signed two originals, may be accepted by the Procuring Department by signing the form of Acceptance overleaf and returning one fully executed original of this document including the Schedule of Deviations (if any) to the tenderer before the end of the period of validity stated in the Tender Data, whereupon the tenderer becomes the party named as the Contractor, (or the Consultant, Professional Service Provider, Service Provider or the Supplier as the case may be) in the Conditions of Contract identified in the Contract Data. For the tenderer: Signature(s)

p39.9

Name(s) Capacity (Insert name and address of organisation) Name & signature of witness Date

p39.10

Acceptance By attaching the signature of a duly authorised representative to this part of this Form of Offer and Acceptance, the Procuring Department accepts the tenderer’s Offer. In consideration thereof, the Procuring Department shall pay the Contractor, (or the Consultant or the Supplier as the case may be) the amount due in accordance with the Conditions of Contract identified in the Contract Data. Acceptance of the tenderer’s Offer shall form an Agreement between the Procuring Department and

p39.11

C1.1 Form of Offer and Acceptance

Page 40
p40.1

the tenderer upon the terms and conditions contained in this Agreement and in the Contract that is the subject of this Agreement. The terms of the Contract, are contained in:

p40.2

Part 1 Agreements and Contract Data, (which includes this Form of Offer and Acceptance) Part 2 Pricing Data Part 3 Scope of Work and drawings and documents (or parts thereof), which may be incorporated by reference into the above listed Parts. Deviations from and amendments to the documents listed in the Tender Data and any addenda thereto listed in the Tender Schedules as well as any changes to the terms of the Offer agreed by the tenderer and the Procuring Department during this process of Offer and Acceptance, are contained in the Schedule of Deviations attached to and forming part of this Form of Offer and Acceptance. No amendments to or deviations from said documents are valid unless contained in this Schedule, which must be signed by the duly authorised representative(s) for both parties. The tenderer shall within one week of receiving a fully executed original of this Agreement, including the Schedule of Deviations (if any), contact the Procuring Department’s agent (whose details are given in the Contract Data) to arrange the delivery of any securities, bonds, guarantees, proof of insurance and any other documentation to be provided in terms of the Conditions of Contract identified in the Contract Data at, or just after, the date this Agreement comes into effect. Failure to fulfil any of these obligations in accordance with those terms shall constitute a repudiation of this Agreement. Notwithstanding anything contained herein, this Agreement comes into effect on the date when the tenderer receives one fully executed original of this document, including the Schedule of Deviations (if any). Unless the tenderer (now Contractor, Consultant or Supplier) within five days of the date of such receipt notifies the Procuring Department in writing of any reason why he cannot accept the contents of this Form of Offer and Acceptance, this Agreement shall constitute a binding contract between the Parties. For the Procuring Department

p40.3

Signature(s) Name(s) Capacity (Insert name and address of organisation) Name & signature of witness Date

p40.4

Note: If a tenderer wishes to submit alternative tender offers, further copies of this document may be used for that purpose, duly endorsed, ‘Alternative Tender No. _____ ‘

p40.5

C1.1 Form of Offer and Acceptance

Page 41
p41.1

(Suggested format, to be completed by the Procuring Department prior to award of contract) Schedule of Deviations Note:

p41.2

1. The extent of deviations from the tender documents issued by the Procuring Department prior

p41.3

to the tender closing date is limited to those permitted in terms of the Conditions of Tender. 2. In the event of conflict between the contents of this Schedule of Deviations and any other list

p41.4

or record of tender stage amendments or addenda, this Schedule shall take precedence. 1 Subject ______________________________________________________________

p41.5

Details _____________________________________________________________________ 2 Subject ______________________________________________________________

p41.6

Details _____________________________________________________________________ 3 Subject ______________________________________________________________

p41.7

Details _____________________________________________________________________ 4 Subject ______________________________________________________________

p41.8

Details _____________________________________________________________________ 5 Subject ______________________________________________________________

p41.9

Details _____________________________________________________________________ 6 Subject ______________________________________________________________

p41.10

Details _____________________________________________________________________ By affixing the signatures of the duly authorised representatives below, the Procuring Department and the tenderer both agree to and accept the foregoing Schedule of Deviations as the only deviations from and amendments to the documents listed in the Tender Data and any addenda thereto listed in the Tender Schedules, as well as any changes to the terms of the Offer agreed by the tenderer and the Procuring Department during this process of Offer and Acceptance. It is expressly agreed that no information, documentation or communication not listed in the Schedule of Deviations shall have any meaning or effect in the contract between the parties arising from this Agreement. For the tenderer:

p41.11

Signature(s)

p41.12

C1.1 Form of Offer and Acceptance

Page 42
p42.1

Name(s) Capacity (Insert name and address of organisation) Name & signature of witness Date For the Procuring Department Signature(s) Name(s) Capacity (Insert name and address of organisation) Name & signature of witness Date C1.1 Form of Offer and Acceptance

Page 43
p43.1

CONTRACT PART 1 AGREEMENTS & CONTRACT FORMS OF SECURITIES PERFORMANCE SECURITY – DATA DEMAND GUARANTEE Title of the Contract

p43.2

Name and address of Beneficiary (whom the contract defines as the Employer / Supplier)

p43.3

We have been informed that _ _ _ _ _ _ _ _ _ (hereinafter called the “Principal”) is your contractor under such Contract, which requires him to obtain a performance security. At the request of the Principal, we (name of bank) _ _ _ _ _ _ _ _ _ hereby irrevocably undertake to pay you, the Beneficiary/Employer, any sum or sums not exceeding in total the amount of _ _ _ _ _ _ _ _ _ (the “guaranteed amount”, say: _ _ _ _ _ _ _ _ _ ) upon receipt by us of your demand in writing and your written statement stating:

p43.4

(a) that the Principal is in breach of his obligation(s) under the Contract, and (b) the respect in which the Principal is in breach. Any demand for payment must contain your minister’s signature which must be authenticated by your bankers or by a notary public. The authenticated demand and statement must be received by us at this office on or before (the date 70 days after the expected expiry of the period for notifying defects ) _ _ _ _ _ _ _ _ _ (the “expiry date”), when this guarantee shall expire and shall be returned to us. We have been informed that the Beneficiary may require the Principal to extend this guarantee if the Principal has not completed his obligations under the Contract by the date 28 days prior to such expiry date. We undertake to pay you such guaranteed amount upon receipt by us, within such period of 28 days, of your demand in writing and your written statement that the Principal has not completed his obligations under the Contract, for reasons attributable to the Principal, and that this guarantee has not been extended. This guarantee shall be governed by the laws of Botswana subject to the jurisdiction of the courts of Botswana and shall be subject to the Uniform Rules for Demand Guarantees, published as number 458 by the International Chamber of Commerce, except as stated above. Date _ _ _ _ _ _ _ _ _ Signature(s) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

p43.5

C1.3b Performance Guarantee -Demand Guarantee

C2 Pricing Data
Page 44
p44.1

CONTRACT PART 2 PRICING INSTRUCTIONS PRICING DATA PRICE

p44.2

a) Bidders should provide a detailed breakdown of all costs associated with this project. Bidders

p44.3

should provide unit rates, quantities (or estimated quantities), sub-total and grand total for each component. Prices should be traceable to items in the technical proposal and referred to in the activity schedule, inclusive of the cost of Packaging, Insurance, Transportation, Labour costs, Material costs and Overheads and the net of all discounts being allowed. Prices shall remain valid for the duration of the project. b) The columns for “Breakdown of unit price” shall be used to consider requests for price

p44.4

escalation due to fluctuation of currency exchange rates under Regulation 81 of the Public Procurement and Asset Disposal (PPAD) Regulations, 2006 as well as increases of other components as would be substantiated, e.g. materials. The landed cost will normally form the percentage of unit tender price as imported materials (IM) c) The following costs shall be deemed to be also included in the lump sum fee charged for the

p44.5

Project and therefore shall not be reimbursed separately:

p44.6

i. All communication costs and office overheads related to the project including office accommodation ii. Transport iii. Time spent on attendance of meetings as and when they are required by Client.

p44.7

d) The total cost of the project should not have any variable components (like disbursement

p44.8

based on actual expenditure). Project Cost Estimates should be fixed. The cost estimates for each Part must be given clearly and separately as follows:

p44.9

1. Solution Bidders shall be paid after delivery of each deliverable as per the proposed project phase. For each deliverable, bidders should indicate a breakdown of applicable costs as per the proposed resource (including human resource) planning. Prices should be inclusive of administrative costs, profits and all other overheads.

p44.10

2. Technology and Hardware, and Consumables The costs for all hardware and software, and consumables to be procured for this project shall be itemized and shall be indicated as unit cost, currency, quantity and sub-total. All items included as part of the pricing and procured for this project will become the Property of the Government of Botswana. Goods to be procured under this project shall be delivered DDP (Delivered Duty Paid) and / or DAP (Delivered at Place – Incoterms 2010 to Gaborone, Botswana. Bidders are advised that quantities of specialised hardware and consumables (including document production materials) may vary and therefore must provide unit rates, and any other information such as minimum orders and / or volume discounts if applicable. Bidders are advised to use the provided information on estimated volumes, number of users and numbers of sites/locations to compute sub- totals for each item quoted. For consumables bidders should use current issue data and ‘annual’ volumes to compute quantities for Year 1, Year 2 and Year 3 etc. In providing costs, Bidders should be mindful that the Government of Botswana (GoB) wishes to reserve its right to directly source all technology, hardware and consumables independent of the bidder at the end of the contract and the Bidder is required to facilitate this process as part of the

p44.11

C2.1 Pricing Instructions

Page 45
p45.1

handover of the project. In this regard full supply chain visibility (including contacts of manufacturer and agents, as well as an appropriate breakdown of the unit price) should be provided as part of the bid.

p45.2

3. Maintenance The bidder should ensure, where applicable, adherence to manufacturer warranty and service plan requirements for all items to be procured. The bidder should provide a comprehensive and detailed preventative maintenance schedule as per manufacturer guidelines. Costs should be inclusive of replacement parts and labour costs and should be appropriately broken down. Bidders are requested to cost preventative maintenance over the life of the project as a monthly retainer. Restorative maintenance planning shall be appropriately priced for all replacement parts as per applicable guidance from equipment manufacture based on estimated life cycle of the different components. Restorative maintenance shall be priced as a monthly retainer and the bidder is expected to provide a breakdown of the costing assumptions used to arrive at the monthly fee. Application maintenance shall be priced as a monthly retainer and the bidder is expected to provide a breakdown of the costing assumptions used to arrive at the monthly fee.

p45.3

4. Training For all proposed training, bidders should indicate a detailed breakdown of all inputs used to compute a ‘price per student cost, for each training component.’ This cost shall be inclusive of study resources, instruction costs, testing or examination fees, travel and accommodation if applicable, and certification. Bidders shall be expected to propose cost-effecting training and skills transfer strategies. Bidders are advised that this item may be variable.

p45.4

CURRENCY The prices, and rates, where applicable are to be stated in Botswana Pula (BWP) or any other convertible currency. Goods and services originating in Botswana shall be paid for in Botswana Pula only.

p45.5

CURRENCY FLUCTUATIONS

p45.6

a) Currency fluctuations in the exchange rate between the Pula and the currencies quoted in

p45.7

the tender documents shall not affect the prices specified on the said documents unless the fluctuations are substantial. In this clause, “substantial” means a currency fluctuation of 5% (five percent) above or below that prevailing at the time of submitting the tender documents. In the event of such occurrence, and provided that there has been no breach of this Agreement, the proportionate increase or decrease calculated on the date of importation of the Deliverables shall be added or deducted from the price originally quoted. The formula used is:

p45.8

BOB rate at - Rate on date when goods tender closing date cross the border x P ____________________________________ % - 5% BOB Rate at tender closing date

p45.9

C2.1 Pricing Instructions

Page 46
p46.1

BOB = Bank of Botswana P = Price of imported components

p46.2

b) Where prices are subject to foreign exchange rate movements, the currency and exchange

p46.3

rate to Botswana Pula on which the imported component is based (directly) shall be stated as at the date of closing of the tender. The exchange rate shall correspond to the prevailing rate quoted by the Bank of Botswana. Bidder who omit to provide sufficient breakdown of prices shall not be eligible for currency fluctuation claims.

p46.4

PRICE INCREASE

p46.5

(a) The prices shall remain fixed for a period of twelve (12) months from the date of signing of

p46.6

the contract. Any request for adjustment of manufacturers or bid prices, quoted in foreign currency or in Pula for contracts of twelve months and under will not be considered. (b) Where the contract is for a period of more than twelve months, after the twelfth (12th) month

p46.7

of the contract price adjustments will be treated in accordance with the provisions of the signed contract and the Public Procurement and Asset Disposal Regulations, 2006.

p46.8

TAXATION Value Added Tax (VAT) Value Added Tax (VAT) is payable to Botswana Unified Revenue Services (BURS) by the client for the services rendered based on the contract sum at the stipulated rates/costs. Companies that are domiciled in Botswana and VAT registered should be identified by Tax Identification Number (TIN). With-holding Tax This tax is payable to BURS by service providers not registered and domiciled in Botswana based on a certain percentage that is payable to the company depending on the country of origin. It is not standard. Bidders shall indicate in their bids, costs subject to withholding tax and those subject to VAT in line with any partnership, joint venture, or subcontracting agreements.

p46.9

C2.1 Pricing Instructions

Page 47
p47.1

CONTRACT PART 2 ACTIVITY SCHEDULE/ BILL PRICING DATA OF QUANTITIES (NON- STANDARD) C2.2

p47.2

All Prices to be quoted as per the pricing instructions and broken down into the following key areas: Solution The cost of developing and rolling-out the solution. Should provide details used to arrive at a cost for each deliverable. Deliverables shall determine payment schedule for activities related to the design, development, and implementation of the solution. Technology and Hardware, and Consumables Information on current issues, and volumes, as well as indicative numbers of users and locations shall be used to calculate quantities. V.A.T Exclusive Unit prices (DDP / DAP) should be clearly indicated as these items are likely to be variable. Bidders to provide breakdown of unit prices as follows:

p47.3

Breakdown of FOB Unit Price (as percentage

p47.4

PRICING (Sea/Road Freight) Total DDP/DAP Unit Price (d+e+f+g)

p47.5

of Unit Price)

p47.6

Material

p47.7

Plus Customs Duties and Clearance (a) (b) (c) (d) (e) (f) (g) (h)

p47.8

Labour Profit and Overheads FOB Unit Price (a+b+c)) Plus Insurance Costs Plus Transport Costs (M) (L) (P + O)

p47.9

Maintenance Provide cost assumptions used to compute monthly retainers for each of preventative, restorative and, application maintenance and indicate scheduling (i.e. when each will start to be billed) based on proposed project implementation schedule. Training Provide a cost per student cost for each training component as well as a total cost for training based on the bidder’s interpretation of the training needs required for full control of the project by different user levels.

p47.10

C2.2 Activity Schedule / Bill of Quantities (Non- standard)

C3.1 Scope of Work
Page 48
p48.1

CONTRACT PART 3 SCOPE OF WORK: SERVICES CONTRACTS SCOPE OF WORK SCOPE OF WORK 1. BACKGROUND

p48.2

1.1 The mandate of the Ministry of Nationality, Immigration and Gender Affairs (MNIG) includes

p48.3

management and control of migration as well as management of civil and national

p48.4

registration. On the other hand, the Ministry of Employment, Labour, Productivity and Skills

p48.5

Development (MELSD) is responsible for facilitation of employment, workplace health and

p48.6

safety; promotion of productivity and work ethic in the workplace, industrial relations and

p48.7

industry focused skills development. It includes labour administration and management. The

p48.8

efficient facilitation of services to citizens and non-citizens is a key imperative for both

p48.9

Ministries as the mandates of both Ministries have a direct impact on the Presidential Goal

p48.10

on ease of doing business.

p48.11

1.2 MNIG’s migration management function facilitates ease of doing business through

p48.12

expeditious enrolment, processing and issuance of Visa, Residence Permits and other

p48.13

permits for the foreign nationals who invest and/or take up employment or residency in

p48.14

Botswana. It caters for management, control and monitoring of these processes. The

p48.15

mandate also covers monitoring of border control, issuance of Botswana passports to citizens

p48.16

and granting of Citizenship to foreigners on merit.

p48.17

1.3 MNIG has the following four systems:

p48.18

1.3.1 National Identification System (NIS), which is used to produce and issue National

p48.19

Identity Card (Omang) to citizens. This system currently has 300 workstations (mostly

p48.20

for enquiries and 30 for production).

p48.21

NIS is made up of Automated Biometric Identification System (ABIS) and Card

p48.22

Production System (CPS).

p48.23

Automated Biometric Identification System (ABIS)

p48.24

ABIS is used for storing and authenticating fingerprints and photos during

p48.25

Omang and Passport issuance to ascertain the citizenship of applicants. It is

p48.26

interfaced with CPS Card Production System C3.1 Scope of Work (services contract)

Page 49
p49.1

Card Production System is used to register citizens and produce National

p49.2

Identity Cards (Omang) after authenticating with ABIS.

p49.3

1.3.2 Birth and Deaths Registration System (BDRS) used to register births and deaths

p49.4

and issue respective certificates.

p49.5

1.3.3 Immigration and Citizenship System (ICS) used to manage migration of foreigners

p49.6

and issuance of Visa, residence permits, citizenship and investigations. The system

p49.7

currently has 245 workstations.

p49.8

1.3.4 Passport and Border Control System (PBCS) is made up of Passport

p49.9

Personalization System (PPS) and Border Control System (BCS). PPS is used for

p49.10

personalizing and printing passport booklets while BCS is used to manage border

p49.11

movement. The system currently has 351 workstations.

p49.12

1.4 MELSD’s Labour administration function includes facilitation of employment; registration of

p49.13

trade unions, processing of work permits, monitoring of training and localisation management

p49.14

in private and parastatal sectors, conducting labour inspections, arbitration of trade disputes,

p49.15

registration and placement of job seekers, registration of employment data and attestation

p49.16

of migrant labour contracts. The automated function is intended to facilitate ease of doing

p49.17

business through expeditious enrolment, processing and issuance of Work Permits to the

p49.18

Non-Citizens on merit who invest and/or take up employment in Botswana as well as

p49.19

promoting harmonious industrial relations.

p49.20

1.5 For both MNIG and MELSD efficacy, efficiency and effectiveness as well as data integrity

p49.21

and security are paramount. In this regard, automation and the augmented use of Information

p49.22

and Communication Technology (ICT) have been identified as key enablers towards

p49.23

expanding both Ministries’ capacity to facilitate business, deliver services efficiently, and to

p49.24

improve on customer satisfaction. Further, use of ICT is inevitable for both management of

p49.25

data and provision of online services thereby opening opportunities for job creation.

p49.26

1.6 Key Functions Per Department

p49.27

1.6.1 Civil and National Registration (MNIG)

p49.28

In terms of civil and national registration, the key functions of the systems are:

p49.29

FUNCTION SYSTEM *VOLUMES

p49.30

(AVERAGES)

p49.31

Registration of a Birth Births and Deaths Registration

p49.32

19,000 birth System (BDRS) registrations per quarter C3.1 Scope of Work (services contract)

Page 50
p50.1

FUNCTION SYSTEM *VOLUMES

p50.2

(AVERAGES)

p50.3

Registration of a Death Births and Deaths Registration

p50.4

3,500 death System (BDRS) registrations per quarter Change of Name Manual 1000 applications per year Application for a National Identity National Identification System 13,000 Card (OMANG) (NIS) applications per month

p50.5

Registration of Marriages Manual 1600 per quarter

p50.6

Registration of Divorces Manual 150 per quarter

p50.7

Appointment of Marriage Officers Manual 20 per quarter

p50.8

Registration of Societies Manual 250 per quarter

p50.9

Non-Marriage Clearance Manual 100 per quarter Investigations Manual 250 cases per quarter

p50.10

*Numbers shown are indicative and are subject to change.

p50.11

1.6.2 Department of Immigration and Citizenship (MNIG)

p50.12

In terms of border control and management of migration the key functions and systems that

p50.13

support them are as follows: FUNCTION SYSTEM VOLUMES (AVERAGES) VISA Application Immigration and 200 VISAs issued Citizenship system (ICS) a month Residence Permit Application Immigration and 1,200 per month Citizenship system (ICS) Permanent Residence Immigration and 43 per month Citizenship system (ICS) Citizenship Application - Resumption, Immigration and 200 per month Settlement, Minor & Under 21 Citizenship system (ICS)

p50.14

Citizenship Application – Naturalization Immigration and

p50.15

Citizenship system (ICS) Citizenship Application - Presidential Immigration and Grant 10A Citizenship system (ICS) Citizenship Application - Presidential Immigration and Grant 10B Citizenship system (ICS) C3.1 Scope of Work (services contract)

Page 51
p51.1

FUNCTION SYSTEM VOLUMES (AVERAGES) Citizenship Renunciation Immigration and Unknown Citizenship system (ICS) Border Control Passport and Border 100,000 per Control System (PBCS) quarter Passport and Emergency Travel Passport and Border 7000 per month (± Document Control System (PBCS 1% is Emergency Travel Document) Repatriation Immigration and 1000 per month Citizenship system (ICS) Cancelation of permits Immigration and 30 per month Citizenship system (ICS) Deportation Immigration and 1 per month Citizenship system (ICS)

p51.2

Appeal (Residence Permit) Application Immigration and

p51.3

280 per month Citizenship system (ICS) Immigration Consultants Registration of 50 per month Immigration Consultants System

p51.4

Extension of Days (Beyond 90 Days) Immigration and

p51.5

90 per month Citizenship system (ICS) Permit waivers (Various) Some are Manual some 1000 per quarter done in Immigration and Citizenship system (ICS) Investigations Immigration and Unknown Citizenship System (ICS) and most are Manual

p51.6

*Numbers shown are indicative and are subject to change.

p51.7

1.6.3 Departments of Labour and Social Security & Occupational Health and Safety

p51.8

(MELSD)

p51.9

In terms of labour administration, the key functions and systems that support them are as

p51.10

follows:

p51.11

C3.1 Scope of Work (services contract)

Page 52
p52.1

VOLUMES FUNCTION SYSTEM (AVERAGES) Long Term – 1600 per month Emergency Work Permit: permit – 600 per month letter of permission to work – 100 per month Work Permit & Emergency Exemptions Certificate – Manual Work Permit 50 per month Work Permit Appeals – 150 per month Section 23(11) Appeals – 15 per month Registration and Placement of Manual 3650 per month Job Seekers

p52.2

Recruiters Permit & License Manual 20 per month

p52.3

Recruitment to work outside the Manual Unknown country Labour Inspection Manual 380 OSH Labour 380 Mediation 1900 per month Trade Disputes Resolution Manual Arbitration – 53 per month Processing of Worker’s Manual Unknown Compensation Registration and Management Manual 2 per year of Trade Unions Registration of Collective Manual 5 per month Agreements C3.1 Scope of Work (services contract)

Page 53
p53.1

VOLUMES FUNCTION SYSTEM (AVERAGES) Registration of Employment Data (Employers and Manual 26180 per year Employees) Cancellation of Work Permit • End of Contract Manual To confirm • Revocation Replacement of Permits/ Manual To confirm certificates Retrenchment Manual To confirm

p53.2

*Numbers shown are indicative and are subject to change.

p53.3

2. INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SYSTEMS CHALLENGES

p53.4

The primary challenge faced by both Ministries is that current systems do not effectively facilitate timely

p53.5

service delivery and effective business facilitation resulting in delivery bottlenecks. Fundamentally,

p53.6

these bottlenecks result in an outcry from the business sector for loss of business due to delay in getting

p53.7

critical skills and the citizenry who regularly decry poor customer service/ poor access to services. Some

p53.8

of the causal factors include the following:

p53.9

2.1 OBSOLETE SYSTEMS

p53.10

Ministry of Nationality, Immigration and Gender Affairs (MNIG) systems have long exceeded their life

p53.11

span and are in archaic stage. This results in regular breakdown and inefficiency in processing

p53.12

registrations and documents production. Below is a list of systems that need replacement:

p53.13

2.1.1 National Identification System (NIS) is 19 years old. The system runs on Windows XP

p53.14

and Server 2000 and is no longer supported by Microsoft. Hardware and software

p53.15

used for this system is no longer manufactured thus disabling maintenance and

p53.16

rendering the technology obsolete.

p53.17

2.1.2 Births and Deaths Registration System (BDRS) is 14 years old and also has its

p53.18

hardware and software manufacture discontinued.

p53.19

2.1.3 Immigration and Citizenship System (ICS) is 9 years old and its challenges are as the

p53.20

two systems above.

p53.21

2.2 MANUAL SYSTEMS

p53.22

Both Ministries have manual functions that contribute to long turnaround times and inefficiency of

p53.23

operations. These systems and/or functions are:

p53.24

C3.1 Scope of Work (services contract)

Page 54
p54.1

2.2.1 Department of Civil and National Registration

p54.2

2.2.1.1 Change of name 2.2.1.2 Registration of marriages 2.2.1.3 Registration of divorces 2.2.1.4 Appointment of marriage officers 2.2.1.5 Registration of societies 2.2.1.6 Non-marriage clearance 2.2.1.7 Investigations

p54.3

2.2.2 Department of Immigration and Citizenship System

p54.4

2.2.2.1 Permit Waivers

p54.5

2.2.2.2 Investigation

p54.6

2.2.3 Department of Labour and Social Security

p54.7

2.2.3.1 Work Permit & Emergency Work Permit

p54.8

2.2.3.2 Registration and Placement of Job Seekers

p54.9

2.2.3.3 Recruiters Permit & License

p54.10

2.2.3.4 Recruitment to work outside the country

p54.11

2.2.3.5 Labour Inspection 2.2.3.6 Trade Disputes Resolution 2.2.3.7 Processing of Worker’s Compensation

p54.12

2.2.3.8 Registration and Management of Trade Unions

p54.13

2.2.3.9 Registration of Employment Data (for both Citizens and Non-Citizens)

p54.14

2.2.3.10 Cancellation of Work Permits ( End of Contract, Revocation)

p54.15

2.2.3.11 Variation 2.2.3.12 Replacement ( Duplicate) 2.2.3.13 Retrenchment 2.3 STAND-ALONE INTERNAL SYSTEMS

p54.16

The Government of Botswana has numerous systems that do not communicate with each other even

p54.17

when the systems contribute to the same mandate resulting in duplication of effort, delay and data gaps.

p54.18

For example, the Integrated Patient Management System (IPMS) under the Ministry of Health and

p54.19

Wellness (MOHw), the Births and Deaths Registration System (BDRS) under MNIG, and vital statistics

p54.20

systems under Statistics Botswana all capture births and deaths occurrences, and employment and

p54.21

labour related matters. Another example is the Case Management System in the Administration of

p54.22

Justice which captures divorce updates whilst the same information is captured under the manual

p54.23

marriage register and the manual divorce register. Fundamentally, systems and business processes

p54.24

C3.1 Scope of Work (services contract)

Page 55
p55.1

are not integrated nor interfaced to one another. In addition, the current systems do not have workflow

p55.2

decision support nor dash boards for reporting.

p55.3

2.4 SOURCE CODE OWNERSHIP

p55.4

The current systems are vendor locked and access to the source code by the Government of Botswana

p55.5

is severely limited or non-existent. This means crucial enhancements cannot be easily done and

p55.6

maintenance is costly and / or difficult to undertake using other vendors hence loss of opportunity for

p55.7

cost savings and value add.

p55.8

As part of the execution of this project, the successful bidder is commissioned to provide a bespoke

p55.9

ICT solution for which the source code belongs to the Government of Botswana. For purposes of this

p55.10

Instruction-to-Tender Document (ITT), the source code shall mean the proprietary technology of the

p55.11

Application Software (including developed interfaces), as written in the original programming language,

p55.12

updated to the date of delivery, that will be delivered to the client on a labelled CD or other appropriate

p55.13

media...

p55.14

2.5 NO CENTRAL PERSON DATA REPOSITORY

p55.15

The Ministry needs to have a central person data repository/ population register as the NIS is not

p55.16

comprehensive enough to facilitate person identification for both the public and private sector. This

p55.17

hampers efficient and secure service delivery across the spectrum.

p55.18

3 GOAL

p55.19

The goal of this project is to develop an ICT integrated system for civil registration services, migration

p55.20

and citizenship, and labour administration. The existing National Identification System (NIS), Births and

p55.21

Deaths Registration System (BDRS), Immigration and Citizenship System (ICS) and Passport and

p55.22

Border Control System (PBCS) should be replaced. The new system should use the existing Automated

p55.23

Biometric Identification System (ABIS).

p55.24

Ideally, the solution development and deployment should not take longer than 24 months with priority

p55.25

given to the civil registration services. The solution shall: - Be Scalable - Be Fully automated

p55.26

- Provide full access and ownership of source code by Government of Botswana i.e not vendor

p55.27

locked. For purposes of this Instruction-to-Tender Document (ITT), the source code shall mean

p55.28

the proprietary technology of the Application Software (including developed interfaces), as written

p55.29

C3.1 Scope of Work (services contract)

Page 56
p56.1

in the original programming language, updated to the date of delivery, that will be delivered to the

p56.2

client on a labelled CD or other appropriate media..

p56.3

- Fully interfaced with all Government ICT systems and consistent with Government of Botswana

p56.4

Enterprise Architecture. 4 OBJECTIVES The objectives of this project include: 4.1 Improving ease of doing business 4.2 Promoting industrial harmony

p56.5

4.3 Promoting efficient and secure movement of persons across borders

p56.6

4.4 Improving person registration, identification as well as person data authentication by designing,

p56.7

developing, implementing and commissioning a centralised population register

p56.8

4.5 Enabling secure data sharing between key government and non-governmental entities within

p56.9

data protection principles. This will improve facilitation of elections, online services, accurate

p56.10

statistics etc 5 SCOPE OF WORK - SYSTEM DEVELOPMENT 5.1 SYSTEM REQUIREMENTS SPECIFICATIONS

p56.11

This section documents some of the key requirements on system capabilities that the bidder will be

p56.12

required to perform. The bidder is expected to give a concise and unambiguous solution on how they

p56.13

will address the requirements below. The bidder should also suggest any other functions that are

p56.14

relevant to the nature of the project according to best practice and international standards.

p56.15

SYSTEM REQUIREMENTS SPECIFICATIONS 1 Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified. 2 Interface /integrate with: (security organs databases for Identity matching and validation, external government systems, private sector systems, internal systems) Some of the systems that will interface with the new system are:

p56.16

i. VRLS: Vehicle Registration & Licensing System at Ministry of Transport and Communication

p56.17

C3.1 Scope of Work (services contract)

Page 57
p57.1

SYSTEM REQUIREMENTS SPECIFICATIONS ii. DRLS: Driver Registration & Licensing System at Ministry of Transport and Communication iii. GABS: Government Accounting & Budgeting System at Ministry of Finance and Economic Development iv. LITS: livestock Identification & Trace Back System at Ministry of Agriculture and Food Security v. SOBERS: Social Benefits & Reconciliation System at Ministry of Local Government and Rural Development vi. IPMS: Integrated Patient Management System at Ministry of Health and Wellness vii. IPMS: Integrated Procurement Management System at Public Procurement and Asset Disposal Board viii. Independent Electoral Commission systems ix. Office of the President systems x. Financial Institutions systems xi. Companies and Intellectual Property Authority xii. HRDC Labour Market Observatory xiii. Statistics Botswana system xiv. Botswana Qualification Authority system xv. Ministry of Investment Trade and Industry xvi. Case Management System at Administration of Justice xvii. Other 3 Open API gateway middleware 4 Enrolment of applicants (Alphanumeric data and Biometrics) 5 Authentication (Biometrics included) 6 Decentralized online capture of applications for all offices (See APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices and 33 DLS) and missions 7 Mobile registration (online and offline) and mobile authentication/verification at all CNR offices. (See APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices)

p57.2

o 28 Mobile units for passport o 72 Mobile units for civil and national registration functions (functions are on pg 49) o 86 Authentication/verification units 8 Issuance of security documents (within the system). • Biometric authentication at issuance 9 Decentralized capture of Biometrics for; • Registration/enrolment/collection (real-time) • Mobile registration (offline and online) 10 Payment management • Automatic calculation of fees • Produce proof of payment • Waived fees • Online (internet facing) payments (Use existing payment gateway that is currently being used by Ministry of Finance and Economic Development (MFED) 11 Workflow capability i.e. to manage workflow in accordance with business processes that have been mapped / will be mapped. (see APPENDIX 4 – AS-IS PROCESS MAPS on page 117) 12 Online decision making with remarks • Recommendation

p57.3

o Investigation / Inspection o Approval/rejection o Deferral • Notify decision maker that record is awaiting action • Notification on delays 13 Investigation / inspection modules • Dynamic identification of processes/incidents that should be subjected to investigations / inspections. • Dynamic identification of processes / incidents that should be subjected to investigations/inspections

p57.4

C3.1 Scope of Work (services contract)

Page 58
p58.1

SYSTEM REQUIREMENTS SPECIFICATIONS • Case management of investigations / inspections • Online tip offs 14 Flagging/ adding to watch list (visible to key stakeholders e.g. BPS) e.g. contravening labour laws, cancellation of permit) 15 Online vetting of applications by security agents 16 Documents personalization, production, dispatch, issuance, activation and disposal

p58.2

Document Specification

p58.3

Production

p58.4

Birth Certificate A5 with at least 7 ICAO and ISO recommended security features.

p58.5

Decentralized (DCNR offices across Botswana) Death Certificate A5 with at least 7 ICAO and ISO recommended security features

p58.6

Decentralized (DCNR offices across Botswana) Change of name Certificate

p58.7

A5 with at least 3 security features Decentralized (DCNR offices across Botswana) Identification Card Contactless Electronic Card with at least 7 ICAO and ISO recommended security features using the latest technology.

p58.8

Done only at Headquarters with an option to decentralize in future.

p58.9

Marriage Certificate A5 with at least 7 security features Decentralized (DCNR offices across Botswana)

p58.10

Marriage Officer Certificate

p58.11

A5 with at least 3 security features Decentralized (DCNR offices across Botswana) Permits

p58.12

Decentralized (Port of Entry and DIC offices across Botswana) Permanent Residence

p58.13

Passport sticker with at least 7 ICAO and ISO recommended features

p58.14

• Residence • Visitors

p58.15

Done only at Headquarters with an option to decentralize in future. Immigration Consultant Certificate

p58.16

Card with at least 7 ICAO and ISO recommended security features

p58.17

A4 with at least 3 security features Decentralized (DIC offices across Botswana) Passport Use existing ePassport booklets. Done only at Headquarters with an option to decentralize in future. Emergency Travel Document

p58.18

Decentralized (Embassies and DIC offices across Botswana) Certificate of non- marriage

p58.19

Use existing Machine-Readable Emergency Travel Document.

p58.20

A5 with at least 3 security features Decentralized (Embassies and DCNR offices across Botswana) Work Permits Contactless Electronic Card with at least 7 ICAO and ISO recommended security features using the latest technology.

p58.21

Decentralized DLSS Regional Labour Offices across Botswana :Processing done at all DLSS Regional Offices Emergency Work Permit

p58.22

ETD specifications - A5 Head Office

p58.23

Recruitment Permit & License

p58.24

A5 with at least 7 ICAO and ISO recommended security features.

p58.25

Decentralized (DLSS Regional Labour offices across Botswana)

p58.26

Trade Disputes

p58.27

A4 with at least 3 security features Decentralized (DLSS All Labour offices across Botswana)

p58.28

a) Mediation Arbitration

p58.29

C3.1 Scope of Work (services contract)

Page 59
p59.1

SYSTEM REQUIREMENTS SPECIFICATIONS Registration and Management of Trade Unions

p59.2

Centralized (HQ only)

p59.3

A5 with at least 7 ICAO and ISO recommended security features.

p59.4

Labour Inspection Reports Decentralized all Labour offices Job Seekers Acknowledgement Letter Decentralized all Labour offices and all Botswana missions. Employment Data Acknowledgement Letter Decentralized all Labour offices .

p59.5

o All cards (ID, Permanent Residence, Citizenship, Work Permit): 1. Double sided marking 2. 600dpi micro text 3. Pigment Ink Colour with durability of 10 years minimum 4. Micro text laser engraved. 5. Laser engraved monochrome photo 6. MRZ 7. 2D barcode 8. Contactless encoding 9. Microchip (For bio data, thumb prints and iris) 10. Polycarbonate 11. ISO/IEC 7810 ID-1 size 12.Durability of minimum 10 years

p59.6

o Stickers (Residence Permit): 1. MRZ 2. 2D barcode 3. Ghost image 4. Micro text 5. Inkjet personalization 6. 105 × 74 mm 7. durability of 10 years minimum 8. hologram 9. UV light back page 10. ICAO standard sticker 17 Online services offered through a public facing customer centric portal • User sign in (password protected) • Applications (Permits, ID, Passport, Certificates, Registration of Employment Data , Registration ofTrade Unions, Registration of Trade Disputes, Registration of Job Seekers, Registration of Retrenchments) • Online eligibility self-assessment /pre-assessment (e.g Residence and work permit applications, Point based Systems, Quota System applications) • Payments (Online) • Track application (application status enquiry) 18 Data integrity and security 19 Generate and manage Publications and Notices (e.g marriages, change of name, Trade Unions, exemptions, employment data, and publish on the Portal 20 Electronic document signing 21 Electronic archiving 22 Real time and accurate application tracking 23 Secure access and inventory management of security documents 24 Secure access to the system 25 System access privileges 26 Audit trail 27 Dashboard (Different dashboard for different levels and units)

p59.7

C3.1 Scope of Work (services contract)

Page 60
p60.1

SYSTEM REQUIREMENTS SPECIFICATIONS • System availability • Expiring documents • Over stays • Anticipated volumes of service requests • Retrenchments registered • List is not exhaustive 28 Report generation 29 Real time backup/dynamic backup of data 30 Online commissioning/oath • Use of electronic signatures • Secure access to the system by commissioners of oath • System should still allow for uploading of pdf supporting documents 31 Help Desk 32 Migrate data from the following old systems

p60.2

• NIS 45GB (minus photos and fingerprints) • BDRS 15GB • ICS 3.4GB, 141 tables • PBCS - Two databases below:

p60.3

o Passport system 300GB, 162 tables, 1, 700, 000 records. o Border Control System 105GB, 73 tables, 36, 200, 000 records. NB: These are all Oracle databases. 33 Data conversion of manual files

p60.4

All manual functions have manual records. Please refer to page 53 for manual functions. 176,552 Marriage manual records 800 Appointed marriages officers - manual records 30,000 Change of name manual records 800 Divorce manual records 33,000 Historic birth registration manual records (before BDRS) Non-marriage clearance Investigations Permit Waivers Work Permit & Emergency Work Permit Registration and Placement of Job Seekers Recruiters Permit & License Recruitment to work outside the country Labour Inspection Trade Disputes Resolution Processing of Worker’s Compensation Registration and Management of Trade Unions Registration of Employment Data (for both Citizens and Non-Citizens) Retrenchments *numbers are indicative. Where numbers are not provided, quantities are currently unconfirmed. 34 Use existing gazetted templates to create forms. 35 Public Key Infrastructure (End to end encryption) MNIG has a Public Key Infrastructure (PKI) solution for the Passport and Border Control System in place. The PKI is connected to the ICAO Public Key Directory (PKD). The system was only recently commissioned, therefore integrating and managing the existing PKI should be a part of the proposed solution. 36 Supply specialized hardware • Online mobile biometric authentication/verification

p60.5

C3.1 Scope of Work (services contract)

Page 61
p61.1

SYSTEM REQUIREMENTS SPECIFICATIONS • Biometric capture • Passport and Card readers (Passport readers at all Ports of Entry, see APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices) • Barcode reader 37 System shall be flexible: • Hardware shall not be hardcoded • Use latest operating system with an option to upgrade to new releases • Use latest version of main browsers e.g.:

p61.2

1. Internet Explorer 2. Chrome 3. Firefox 4. Safari 38 System should be multi-lingual to cater for official languages of the UN (i.e. English, Chinese, French, Spanish and Russian) and Setswana and KiSwahili All submissions to the central server should be auto interpreted to English for ease of processing.

p61.3

5.2 SYSTEM DEVELOPMENT KEY PROJECT AREAS

p61.4

The project will consist of the following key deliverables:

p61.5

1. Project Initiation 2. Project Planning 3. Requirements Definition and Analysis 4. System Design 5. System Development 6. System Testing 7. System Deployment 8. System Review, Liability and Sign Off 9. System Maintenance 10. Project Monitoring and Control

p61.6

In Summary, below is a pictorial presentation of the system deliverables:

p61.7

C3.1 Scope of Work (services contract)

Page 62
p62.1

To achieve the desired deliverables, the contractor must conduct a high level GAP Analysis and

p62.2

determine the gaps of the current situation in government with regard to among other things;

p62.3

technology; business processes; registration tools, policies, legislation and procedures governing

p62.4

registration services and migration. The main objective of the assignment would be to gain an

p62.5

understanding of:

p62.6

• e-Government strategy, directions, and objectives

p62.7

• Person identification and verification system

p62.8

• Operational business processes for migration.

p62.9

• Ministry operational structure

p62.10

• Policy and legislative framework

p62.11

• Current performance levels (Quality, speed and cost)

p62.12

NB: the above paragraph will assist in determining some of the key personnel needed in the project as

p62.13

well as planning and designing the proposed solution:

p62.14

5.3 System Development Phases (for guidance purposes)

p62.15

5.3.1 Phase One – Project Initiation

p62.16

C3.1 Scope of Work (services contract)

Page 63
p63.1

The objective of this phase is to address project initiation activities and develop a comprehensive

p63.2

initiation document including deliverables, composition of project team at every level of the project, roles

p63.3

and responsibilities, budgets and payment schedules, project control and reporting structures, risks and

p63.4

mitigation strategies as well as goals and targets. The deliverable of this phase would be a Project

p63.5

Initiation Document that shall guide implementation of the project.

p63.6

Deliverable 1: Approved Project Initiation Document detailing project logistics according to the

p63.7

compiled document.

p63.8

5.3.2 Phase Two - Project Planning

p63.9

The planning phase establishes an initial view of the intended solution or product with the aim to build

p63.10

the project structure. It should highlight feasibility; risks associated with the project.

p63.11

Deliverable 2: Comprehensive Project Plan inclusive of any other associated reports.

p63.12

5.3.3 Phase Three – Requirements Definition and Analysis

p63.13

This phase involves gathering user requirements and refining them according to project goals. These

p63.14

requirements define the major functions of the intended solution in accordance to the system

p63.15

requirements specifications and beyond. Major functions include critical processes to be managed,

p63.16

including mission critical inputs, outputs, and reports. The Requirements Definition Phase should

p63.17

define, analyse and document business and end-user requirements. Requirements should further detail

p63.18

Functional and Non-Functional Requirements documents.

p63.19

The contractor should conduct a GAP analysis of the SOUR for the following services:

p63.20

• Civil and national registration • Migration and border control management • Labour administration

p63.21

In addition, the successful bidder will be expected to update the ‘AS –IS’ process maps and map

p63.22

processes that have not been mapped. (see APPENDIX 4 – AS-IS PROCESS MAPS on page 117.

p63.23

Deliverable 3: System Analysis together with associated documentation

p63.24

5.3.4 Phase Four –System Design

p63.25

Here the bidder should design the solution in accordance to the approved requirements. Design

p63.26

elements should be built for each requirement or requirement set or module prioritised as agreed with

p63.27

the Ministry. Design elements should describe the software functions and features in detail. It should

p63.28

include functional diagrams, screen layouts, business rules, business process diagrams, entity-

p63.29

relationship diagram among other design tools with a full data dictionary.

p63.30

C3.1 Scope of Work (services contract)

Page 64
p64.1

Please note that:

p64.2

• The existing National Identification System (NIS), Births and Deaths Registration System

p64.3

(BDRS), Passport and Border Control System (PBCS), and Immigration and Citizenship

p64.4

System (ICS) will be replaced.

p64.5

• The Ministry has an existing Automated Biometric Identification System (ABIS) which the new

p64.6

solution should use,

p64.7

• The solution will be expected to provide an authenticating platform for interfacing with other

p64.8

systems

p64.9

C3.1 Scope of Work (services contract)

Page 65
p65.1

High level design guide (note that not all functions / processes are indicated)

p65.2

Botswana Embassies Embassies OPEN-API LEMS

p65.3

• Omang • Passport • Birth / Death Certificate • Marriage Certificate

p65.4

ICS NIS NIS BDRSBDRS PPS PPS Point to Point Botswana Internet (VPN)/ Citizen Management Non-Citizen Management

p65.5

• VISA • Residence Permit • Permanent Residence Permit • Exemption Certificate

p65.6

IPMS CMS Civil Registration Birth/Death Naturalization Management Issuance of VISA & Permit HCMS CMS LITS Civil Record Integrity Mgt. Divorce Issuance of Certificate, Omang Suspected Person Management BCS

p65.7

• Work Permit • Registration and Placement of job Seekers • Recruiters Permit & License • Registration of Trade Unions LEMS

p65.8

& Passport CCRS INTERPOL Criminal Info. INTERPOL LIS Border Management DSS Criminal Info. Watch List Management Vital Statistics DLS Integrated People Hub DB Establishment of Population policy Analysis Arrival & Departure Mgt. OPEN-API GPPPS Statistics Botswana SmartSwi BCS ICS • Identity inquiry • Death Notification IEC DLS OrangeHRM OrangeHRM SOBERS SOBERS HCMS IPMS LITS VRLS VRLS CCRS LIS PMS SmartSwitch IEC C3.1 Scope of Work (services contract) GPPPS PMS

Page 66
p66.1

Deliverable 4:

p66.2

• Approved and Documented System Requirements Specification

p66.3

• High Level Design

p66.4

• Hardware Design and Specifications (Document will be used to procure hardware)

p66.5

• Detailed System Development Plan

p66.6

5.3.5 Phase Five –System Development

p66.7

The bidder should develop the solution features and functions according to the approved design. Best

p66.8

practice methodologies should be followed accordingly. The bidder is expected to develop the system

p66.9

locally here in Botswana with full involvement of local staff in the process transferring skills in

p66.10

preparation for future system development, management, configuration and administration. All

p66.11

elements of system development should be developed with full transparency and skills transfer to local

p66.12

staff. Testing should be done at each development stage (Component/Module) delivered.

p66.13

Deliverable 5: Fully Functional System, Source code, Database structure, and Skills Transfer Sign off

p66.14

Document. This includes all test hardware and their related requirements.

p66.15

5.3.6 Phase Six - System Testing

p66.16

The bidder is required to design and develop test cases that will be used to assess the system

p66.17

functionality. The test cases should be approved by the Ministry before they can be administered.

p66.18

The fundamental purpose of the test is to verify the correctness and completeness of the software

p66.19

developed. Successful test execution will validate the efficiency and effectiveness of the requirements

p66.20

and design.

p66.21

There will be two types of tests to be conducted:

p66.22

5.3.6.1 Testing done at each development stage (Component/Module) delivered.

p66.23

5.3.6.2 Final system testing • User testing • Administrator testing • Integrated system testing

p66.24

The contractor will develop test mechanisms e.g. use cases test tool.

p66.25

Deliverable 6: System Testing Report, and the Final System Acceptance Test Report. This also

p66.26

includes all production hardware and their related requirements

p66.27

5.3.7 Phase Seven – System Deployment

p66.28

C3.1 Scope of Work (services contract)

Page 67
p67.1

This phase provides for production installation and customer acceptance of the software, and requires

p67.2

that all test cases were run to verify the successful software execution, correctness, and completeness.

p67.3

System deployment shall be done in stages to be agreed and piloted according to plan. Manuals should

p67.4

be produced in both hard copy and soft copy form. System self-driven demonstration tools (online

p67.5

tutorial) should be produced and updated whenever the system is enhanced.

p67.6

Deliverable 7: System Deployment Report complying to an Approved System Deployment plan

p67.7

5.3.8 Phase Eight –System Review, Liability and Sign Off

p67.8

This phase provides for the business and technical personnel to evaluate how well the project was

p67.9

executed, and to quickly request minor changes once the production baseline has been established.

p67.10

Deliverable 8: System Review, Liability and Sign Off according to an Agreed Upon Template.

p67.11

5.3.9 Phase Nine – System Maintenance

p67.12

The service provider is expected to detail how they will be running the 3-year post implementation

p67.13

Hardware and Software Maintenance of the project. In a nutshell, the service provider must state how

p67.14

they are going to maintain their solution for government to get utmost service delivery out of the project

p67.15

/ contract. It covers all the respective server environments and all operational sites as well as all

p67.16

production and processing site as required by Government of Botswana. This means that all supplied

p67.17

hardware (including specialised) and all related software (including third party software) shall form part

p67.18

of the scope of this project. The System Maintenance Requirements are elaborated in Section 6 below.

p67.19

Deliverable 9: Approved System Maintenance Report

p67.20

5.3.10 Critical Project Requirement – Project Monitoring and Control

p67.21

It is important to accurately keep record of changes that have occurred to the baseline over the life of

p67.22

the project. These changes will be very important when you are assessing what modifications to the

p67.23

processes, in conjunction with lessons learned with stakeholders, are required to improve subsequent

p67.24

projects.

p67.25

This is a continuous activity producing various tools for purpose of Project Monitoring and Control. Tools

p67.26

should include amongst others, Project Risk Strategy. The service providers will be expected to monitor

p67.27

the project on totality.

p67.28

Deliverable 10: All Associated Tools and Comprehensive Analysis Report

p67.29

6 SYSTEM MAINTENANCE REQUIREMENTS

p67.30

C3.1 Scope of Work (services contract)

Page 68
p68.1

The service provider shall be expected to meet the system maintenance requirements in order to ensure

p68.2

availability of the ICT solution and systems to be developed under this project. To do this it is expected

p68.3

that the Service Provider will adhere to the following conditions:

p68.4

✓ The service provider shall be expected to maintain an in-country presence in order to

p68.5

minimise downtimes.

p68.6

✓ The service provider should have good reputation in the market and their clientele should

p68.7

preferably include, Government Undertakings and other reputed concerns.

p68.8

✓ The service provider should be a systems integrator and should have minimum experience of

p68.9

five years in the field of maintenance of computer systems.

p68.10

6.1 SCOPE OF WORK – HARDWARE MAINTENANCE

p68.11

6.1.1 Under corrective maintenance the vendor shall rectify any defects, faults and failures in all

p68.12

as per warranty free to the Government. All the components of the equipment, excluding

p68.13

consumables and non-functional parts, shall be covered under this agreement.

p68.14

6.1.2 Maintenance support will have to be provided for all hardware to be used and or procured

p68.15

for this project inclusive of all Production, Backup, Test and Data recovery sites.

p68.16

6.1.3 The company shall load/reload and configure operating systems and/or any other specific

p68.17

system software as the case may be in the equipment covered under this maintenance

p68.18

contract, at no extra cost to the Government whenever the need arises.

p68.19

6.1.4 Necessary technical assistance and advice shall be extended by the vendor to resolve

p68.20

problems that may be encountered with regard to hardware, operating system, and any

p68.21

problems accessing varied application software on the computer systems, etc. covered

p68.22

under this maintenance contract.

p68.23

6.1.5 Preventive Maintenance activity shall include updating of patches/service packs, carrying

p68.24

of systems diagnostic tests and taking remedial action, etc. The vendor shall provide for at

p68.25

least one preventive maintenance schedule per month during the maintenance period.

p68.26

6.1.6 The vendor shall extend necessary assistance in shifting and reinstallation of equipment

p68.27

covered under this maintenance contract.

p68.28

6.1.7 Vendor and (or) its Division handling the job must be ISO 9001 certified.

p68.29

C3.1 Scope of Work (services contract)

Page 69
p69.1

6.1.8 The vendor shall repair/ replace parts at the various sites of the Government only. If the

p69.2

fault is of serious nature and requires the support of the Repair Centre of the vendor,

p69.3

thereby necessitating shifting of the equipment, the vendor shall attend to

p69.4

shifting/transportation, installation, re-installation, loading of the software packages (both

p69.5

the system software and application software, if any) at no additional cost to the

p69.6

Government.

p69.7

6.1.9 The vendor shall be responsible for recovery of data, free of cost, in case of Hard Disk

p69.8

crash of any computer systems under this maintenance contract.

p69.9

6.1.10 The vendor shall maintain onsite an inventory of spare parts which should include at least

p69.10

the following: - ✓ loan equipment (s) ✓ CD-ROM(s) ✓ USB Keyboard(s) ✓ USB Optical Mouse(s) ✓ Power supply ✓ Hard disks

p69.11

✓ All necessary spares to ensure 99.9% uptime for Government servers

p69.12

6.2 HARDWARE MAINTENANCE SERVICES

p69.13

a) General Support Services

p69.14

The following are some of the general support services which the service providers will be expected to

p69.15

provide in line with ITIL or any other standards on the domain according to best practice.

p69.16

✓ firmware management specifically designed to use and extend the capabilities of the

p69.17

equipment, ✓ computer performance evaluation, ✓ capacity management, ✓ incident management, ✓ problem management, ✓ configuration management, ✓ availability management,

p69.18

✓ Services such as Help Desk (NB: the bidder is encouraged to provide a help desk and call

p69.19

logging system as part of this project.

p69.20

b) Support and Maintenance Services

p69.21

✓ The following are some of the support & maintenance services which service providers are

p69.22

expected to provide:

p69.23

C3.1 Scope of Work (services contract)

Page 70
p70.1

✓ On site system support – The support shall be given during service hours by the resource on

p70.2

the site(s).

p70.3

✓ NB. Response Time to call-outs: Please give details of response time to call-outs: an example

p70.4

of response time should not exceed:

p70.5

o 15 minutes for servers;

p70.6

o 30 minutes for all other equipment in Gaborone;

p70.7

o 2 hours in the greater Gaborone and;

p70.8

o 24 hours nation-wide”.

p70.9

The bidder is expected to give specific details for response of resolution time per different sites for

p70.10

both Hardware support and Application support (inclusive of third party software) and hardware.

p70.11

In particular, please give your definition of a response time.

p70.12

Also to be included is;

p70.13

✓ control system under which the Organisation would operate the maintenance, e.g. Call

p70.14

logging tools.

p70.15

✓ the fault diagnostic and correction procedures you would follow

p70.16

✓ the expected mean time to repair equipment on-site and that is taken off-site

p70.17

✓ the anticipated level of support from vendors in relation to problem diagnosis

p70.18

✓ the availability of out-of-hours cover (e.g. on-site at weekends)

p70.19

✓ the availability of 24-hour access for logging calls

p70.20

✓ proposed procedures to deal with prolonged down-time

p70.21

✓ proposal to deal with equipment under warranty

p70.22

c) On-call cover/remote support

p70.23

This shall be given during service hours by the resource off site(s) via telephone/email. In a

p70.24

case where incidents are not addressed within the expected resolution times, bidders are

p70.25

expected to provide immediate higher level support on the ground. Bidders must also provide

p70.26

the following information:

p70.27

✓ normal times for engineering cover

p70.28

✓ contracted response times you are prepared to offer at each location or group of locations

p70.29

✓ procedure to be followed by the staff when calling for engineering intervention. The preferred

p70.30

option is to have nominated person(s) within your company as our first point of contact

p70.31

✓ times during which call-outs can be notified and will be accepted

p70.32

✓ availability of out-of-hours cover

p70.33

✓ fault diagnostic and correction procedures you would follow

p70.34

✓ expected mean time to repair for equipment on-sire and that is taken off-site

p70.35

✓ proposed procedures for dealing with prolonged down-time.

p70.36

d) Replacement Equipment

p70.37

C3.1 Scope of Work (services contract)

Page 71
p71.1

The service provider is expected to:

p71.2

offer interim equipment while repairing equipment off-site.

p71.3

✓ Give details of arrangements whereby an item of problem equipment will be replaced until it is

p71.4

repaired. Please state the time period within which a replacement machine will be provided.

p71.5

Preferred minimum times are as follows:

p71.6

✓ State time critical equipment (servers) will be replaced

p71.7

✓ State time other equipment will be replaced.

p71.8

e) Software Installation

p71.9

The service provider is expected to offer the following services:

p71.10

✓ software installations (please be aware that while we would provide any software to be installed,

p71.11

installation may require an external CD-ROM drive)

p71.12

✓ software upgrades & patch management ✓ on-site support ✓ telephone support

p71.13

✓ functional testing of software following applications of patches, updates and upgrades, etc.

p71.14

✓ Hardware Installation & Upgrades country-wide

p71.15

✓ Liaison between Users, technical staff (IT Technical Support team).

p71.16

✓ User training – planned and ad hoc

p71.17

✓ Assisting users in diagnosing problems including setup related issues.

p71.18

✓ Analysis of system faults/shortcomings and suggest long-term and/or short term corrective

p71.19

actions f) Spare Parts Holding The bidder is to provide details of;

p71.20

✓ Arrangements made for the sourcing and purchasing of spare parts etc.

p71.21

✓ Lead times for the delivery of spare parts etc.

p71.22

✓ Ability to guarantee a similar lead time to that of the manufacturer

p71.23

✓ Detailed inventory of your proposed stock holding

p71.24

✓ Procedures for reviewing your spare parts holding

p71.25

✓ Experience to-date with vendors of specialized equipment listed in relation to spare parts etc.

p71.26

g) Maintaining Information

p71.27

Computerised information, particularly data must be handled in such a way that problems do not arise

p71.28

during maintenance, and that data is available for users when they need it. The bidder must prove the

p71.29

ability to avail data and information seamlessly regardless of situations

p71.30

h) Data Security Measures

p71.31

C3.1 Scope of Work (services contract)

Page 72
p72.1

Another aspect of maintaining data is keeping it secure. Computer systems can be protected by security

p72.2

systems to ensure that only authorized users have access to them. The bidder needs to show how they

p72.3

will secure data.

p72.4

i) Antivirus

p72.5

The vendor shall be responsible for ensuring updating of anti-virus files on all servers and PCs

p72.6

covered under this maintenance contract. The anti-virus packages will be provided by the government

p72.7

j) Record keeping

p72.8

A health card shall be maintained for all equipment covered under this maintenance contract. The

p72.9

vendor shall record therein; ✓ Each incident of equipment malfunction ✓ Date/ time of commencement of downtime

p72.10

✓ Successful completion of the repair/maintenance work

p72.11

✓ Nature of repair work performed on the equipment together with a description of the malfunction

p72.12

and the cause thereof.

p72.13

k) Preventative Maintenance

p72.14

Details of preventive maintenance activity shall also be recorded. The bidder shall also;

p72.15

✓ ensure that all system modules reflect the most up to date status of the system accordingly.

p72.16

✓ provide the Ministry with a monthly/weekly detailed activity report.

p72.17

✓ provide technical training and knowledge transfer to the system administrator(s)

p72.18

6.3 SCOPE OF WORK - SYSTEM APPLICATION MAINTENANCE

p72.19

In this endeavour, the bidder agrees to undertake among others, the below tasks to optimally render

p72.20

services as required:

p72.21

6.3.1 Call Logging

p72.22

All calls will be routed through the helpdesk system to be provided as part of the solution by the bidder.

p72.23

Each incident will have a reference number and job card. The job card will be signed off by the officer

p72.24

who reported the fault as acknowledgement of the resolution and call closure. Monthly reports will

p72.25

summarize all these incidents. The report should include;

p72.26

✓ Number of incidents/faults reported in the outgoing month

p72.27

✓ How many resolved? ✓ How many are pending and why? ✓ How many escalated calls and which ones? ✓ Which offices most affected? ✓ Monthly maintenance reports C3.1 Scope of Work (services contract)

Page 73
p73.1

✓ Mitigation

p73.2

6.3.2 Monitoring and Management

p73.3

The bidder once awarded, shall not sub-contract the maintenance agreement to any organization,

p73.4

person, firm or its franchisee without the prior approval of Government. If, at any time, it comes to the

p73.5

notice of Government that such sub-letting has been done, Government at its discretion may terminate

p73.6

the contract without referring the matter further to the appointed bidder. Government will be at liberty to

p73.7

realize all the expenses it had to incur in this unauthorized dealings, either by adjusting from the

p73.8

payments due to the Vendor or through other means.

p73.9

The bidder will be expected to provide 99.9 % uptime of each server, 99.9% uptime of each PC and

p73.10

99.9% uptime of each peripheral covered under this project. If during any payment period, the bidder

p73.11

does not maintain the uptime of the equipment, proportionate maintenance charges will be deducted

p73.12

from the amount to be paid to the bidder in the next payment period.

p73.13

The ‘Downtime’ in respect of the equipment shall be calculated as follows: -

p73.14

‘UPTIME’ of the hardware and system software = (Coverage Hours minus Down Time)/Coverage

p73.15

Hours X 100 for the maintenance year.

p73.16

Coverage Hours = Uptime commitment per day X No. of committed days per Year

p73.17

Uptime Commitment per day = Hardware and System Software Maintenance Support Time per day

p73.18

Down Time will be counted from the time of reporting the maintenance call by Government to the Bidder

p73.19

until the resolution of the problem/operationalization of the hardware and system software.

p73.20

Number of committed days per Year = The number of working days of Government during the year.

p73.21

6.4 PROPOSED MAINTENANCE SERVICES

p73.22

The successful bidders will provide the following regarding their proposed services as per the

p73.23

requirements of this tender: ✓ Priority/Severity level definitions ✓ Hours of support ✓ Hardware and software standards

p73.24

✓ Levels of service provided for standard hardware and software

p73.25

✓ Levels of service provided for non-standard hardware and software

p73.26

✓ Services to be delivered ✓ Service levels to be delivered C3.1 Scope of Work (services contract)

Page 74
p74.1

✓ Performance metrics that will be reported

p74.2

✓ Data required to provide information on those metrics

p74.3

✓ Charge back schemes, if appropriate

p74.4

✓ Penalties for non-compliance, if appropriate

p74.5

7 ADDITIONAL REQUIREMENTS

p74.6

7.1 PRODUCTION PLANNING AND IMPLEMENTATION

p74.7

7.1.1 At the end of this project, all documents requiring central production shall be housed centrally

p74.8

and where possible, there shall be cost-effective utilization of technology.

p74.9

7.1.2 The service provider shall propose a source / sources for all consumables, hardware and other

p74.10

specialised equipment for production of secure documents. All items shall be compatible with

p74.11

one another.

p74.12

7.1.3 Production shall be done in line with international best practice and shall be designed to

p74.13

supercede current production modalities (where applicable) once running contracts with third

p74.14

parties expire.

p74.15

7.1.4 The service provider shall ensure unfettered access to manufacturers of consumables,

p74.16

hardware and other specialised equipment used in production and shall allow full visibility of

p74.17

cost breakdowns and the supply chain.

p74.18

7.1.5 The Government of Botswana reserves the right to negotiate directly with vendors of

p74.19

consumables, hardware and other specialised equipment at any point when it deems in its best

p74.20

interest to do so, and full cooperation and support of the service provider is expected.

p74.21

7.2 SECURITY AND RISK MANAGEMENT

p74.22

7.2.1 The service provider will be expected to design and implement a robust security and risk

p74.23

management plan that will, among others:

p74.24

7.2.1.1 Ensure confidentiality of the design and deployment of the ICT solution recognizing the

p74.25

source code ownership requirements.

p74.26

7.2.1.2 Ensure controlled and secure access to hardware and software through a combination

p74.27

of effective physical, electronic and software barriers in line with international best

p74.28

practice regarding a project of this level of sensitivity and national importance. Please

p74.29

note that Government physical security will take precedence especially regarding

p74.30

access to servers and DR sites.

p74.31

7.2.1.3 Ensure data security through robust controlled and monitored access to data,

p74.32

physically as well as through appropriate levels of data encryption and other security

p74.33

measures in line with international best practice.

p74.34

C3.1 Scope of Work (services contract)

Page 75
p75.1

7.2.1.4 Ensure robust background checks on any personnel, subcontractors and business

p75.2

partners involved in or having an interest in this project or any of its outcomes, and to

p75.3

allow access to such individuals for security vetting.

p75.4

7.2.1.5 Provide Government of Botswana with reports of background checks and highlight

p75.5

identified risks proactively.

p75.6

7.2.1.6 Ensure full cooperation with identified security agents regarding security measures.

p75.7

7.2.1.7 Ensure confidentiality of security measures employed by Government of Botswana,

p75.8

including, but not limited to, locations, personnel, security arrangements and

p75.9

processes.

p75.10

7.3 TRAINING

p75.11

7.3.1 The service provider is expected to engage Government IT officers during development of

p75.12

the system.

p75.13

7.3.2 At the end of the project, the service provider is expected to have ensured full and effective

p75.14

ownership of the entire solution to the Government of Botswana. To this end, the service

p75.15

provider shall be expected to conduct a skills audit and determine the appropriate short

p75.16

term and long term capacitation requirements that will allow Government of Botswana to

p75.17

have direct control of all elements of the system by the end of the project. The service

p75.18

provider is expected to design and implement a cost effective training plan for the following

p75.19

functions/areas: • Government IT Support Officers: o Compute Design o Storage Design o Application Design o Database Design o Network Design o Security Design • Application Support Unit / Super Users • End Users

p75.20

7.3.3 For each of the functionalities above, the service provider shall be expected to provide

p75.21

details as to who is to be trained and why, how they are to be trained, what the expected

p75.22

outcome of that training shall be, and how quality of training shall be measured (not just

p75.23

qualification but also competency). In all instances, the service provider is expected to

p75.24

utilize the most cost-effecting teaching modalities. Where long term training may be

p75.25

required, the service provider is expected to provide sufficient justification; Government of

p75.26

Botswana reserves the right to engage directly with proposed educational providers of

p75.27

costly education components for purposes of negotiating better pricing should it deem in

p75.28

C3.1 Scope of Work (services contract)

Page 76
p76.1

its best interests to do so and Service Provider shall be expected to facilitate those

p76.2

negotiations.

p76.3

7.4 SKILLS TRANSFER PLAN (LOCALIZATION OF SKILLS)

p76.4

In line with citizen empowerment and in order to empower Government of Botswana officials, the service

p76.5

provider shall be expected to provide a skills transfer plan that shall include skills transfers from

p76.6

international personnel, and skills transfer from international companies to local companies as

p76.7

appropriate. The skills transfer plan shall articulate the skills to be transferred, how they shall be

p76.8

transferred and how competency shall be assessed.

p76.9

7.5 QUALITY

p76.10

7.5.1 The service provider shall design and implement a robust quality management plan. The

p76.11

plan shall include, but not be limited to the following components:

p76.12

▪ Adherence to International Standards for design, development and implementation of ICT

p76.13

solutions

p76.14

▪ Adherence to requirements of an international quality management system

p76.15

▪ Certification of hardware and software components to international standards

p76.16

7.5.2 The service provider shall be expected to break down the quality requirements for each

p76.17

project phase and provide information on the tools that will be used to monitor and assess

p76.18

the level of compliance to quality requirements.

p76.19

8 USE OF REASONABLE SKILL AND CARE

p76.20

8.1 The Successful Bidder shall exercise reasonable skill, care and diligence commensurate with

p76.21

their qualifications and experience in the performance of their obligations under this Contract.

p76.22

8.2 The Successful Bidder shall provide and employ qualified, experienced and competent

p76.23

personnel for core positions as project staff.

p76.24

8.3 The Ministry is comprised of varied and diverse cultures in terms of the work and activities that

p76.25

are performed and has a diverse and varied stakeholder base. It is expected that the successful

p76.26

service provider will take cognisance of the varied cultures within, and outside the Ministry in

p76.27

order to manage and conduct a meaningful relationship with the Ministry and its stakeholders.

p76.28

8.4 The Successful Bidder, its sub-contractors and personnel or either of them shall not either

p76.29

during the term or after the termination of or expiration of this assignment, disclose any

p76.30

proprietary or confidential information relating to the services, as well as the operations of

p76.31

Government of Botswana, without Client ’s prior written consent.

p76.32

C3.1 Scope of Work (services contract)

Page 77
p77.1

8.5 Computerised information, particularly data must be handled in such a way that problems do

p77.2

not arise during maintenance, and that data is available for users when they need it.

p77.3

9 CO-OPERATION WITH OTHER SERVICES PROVIDERS

p77.4

9.1 The Service Provider shall be expected to cooperate with other service providers. In particular,

p77.5

the Service Provider will be expected to work effectively with suppliers and service providers

p77.6

who are currently engaged to provide consumables and support for currently running systems

p77.7

and services.

p77.8

10 BRIEF

p77.9

10.1 Time frames for deliverables / milestone dates;

p77.10

The solution design, development and deployment elements of the project are expected to be

p77.11

completed within a 24 months’ period. The Service Provider shall prioritize the completion of

p77.12

the National Identification System.

p77.13

10.2 Place(s) for the performance of specific tasks;

p77.14

The main services are located in Gaborone; however, there are currently other service points across

p77.15

the country that the Bidder may have to visit if the need arise. Bidders should be aware that:

p77.16

o There are 250 service/workstations points at Borders

p77.17

o There are 500 service points/workstations at DCNR

p77.18

o There are 350 service points/workstations at DIC offices (including embassies, not

p77.19

including borders) and,

p77.20

o There are 120 service points at DLSS/OH&S offices

p77.21

o There are approximately 750 DIC users, 750 CNR and an estimated 200 users at

p77.22

DLSS/OH&S offices (Total of 1700 users in the two Ministries).

p77.23

10.3 Reporting requirements;

p77.24

10.3.1 The Successful Bidder must provide full details of how the personnel to be assigned to the

p77.25

project will be controlled and managed. The Bidder will provide an organogram of the

p77.26

project personnel.

p77.27

10.3.2 A full time Project Manager must be appointed by the Successful Bidder. His appointment

p77.28

will be subject to approval by the client and he/she will report to the Client’s Project

p77.29

Manager.

p77.30

10.3.3 The Client will appoint a Project Manager to ensure the smooth running of the project and

p77.31

will report progress to the Steering Committee.

p77.32

C3.1 Scope of Work (services contract)

Page 78
p78.1

10.3.4 A Steering Committee will be responsible for ensuring the full service delivery as defined

p78.2

in this Invitation to Tender.

p78.3

10.4 Service Provision;

p78.4

10.4.1 Government expects the service provider to conduct themselves in a professional manner

p78.5

whilst on the premises of the Government of Botswana.

p78.6

10.4.2 When required, personnel employed in response to this tender will be required to work

p78.7

normal Government working hours; 0730hrs – 12:45hrs and 1345hrs – 1630hrs, Mondays

p78.8

to Fridays excluding public holidays.

p78.9

10.4.3 The maintenance/service shall be rendered at the Ministry sites. The service provider will

p78.10

be responsible to assist Government in ensuring acceptable performance of the solution

p78.11

with the least downtime or disruptions of services), and optimum use of the same to all

p78.12

sites.

p78.13

10.4.4 The Ministry is comprised of varied and diverse cultures in terms of the work and activities

p78.14

that are performed has various stakeholders. It is expected that the successful service

p78.15

provider will take cognisance of the varied cultures within, and outside, the Ministry in order

p78.16

to manage and conduct a meaningful relationship with the Ministry and its stakeholders.

p78.17

11 APPLICABLE NATIONAL AND INTERNATIONAL STANDARDS

p78.18

11.1 Conformance to International ICT Service Management Standards

p78.19

The Bidder must give evidence of conformance to IT Service Management standards such as ITIL, ISO

p78.20

and ICAO as well as a recognizable quality management standard.

p78.21

11.2 Compliance to Government Guidelines

p78.22

The Government of Botswana is continuously developing and updating ICT Policies, Procedures,

p78.23

Frameworks and Guidelines, through the Department of Information Technology, for implementing ICT

p78.24

solutions within the Ministries/Departments. The Supplier is expected to abide by these policies,

p78.25

procedures and guidelines during the service delivery. In this regard, it is expected that the Service

p78.26

Provider shall work closely with and cooperate with the Department of Information Technology.

p78.27

12 PROCUREMENT

p78.28

12.1 SUB-CONTRACTING UNDER THE CITIZEN ECONOMIC EMPOWERMENT POLICY (CEE)

p78.29

The Citizen Economic Empowerment (CEE) Policy was approved in August 2012 and amended in July

p78.30

2013, making it a mandatory requirement for Foreign-owned companies awarded Government

p78.31

Contracts to sub-contract up to 30% of the contract to 100% Citizen Owned Contractors/Companies.

p78.32

Therefore, this policy will be enforced in this tender.

p78.33

12.2 EDD PRICE MARGINS – PRESIDENTIAL DIRECTIVE II (A) 2010

p78.34

C3.1 Scope of Work (services contract)

Page 79
p79.1

The Presidential Directive on Economic Diversification Drive of April 2010 shall be applied in selection

p79.2

process. All Service Providers wishing to claim EDD Preference Margins are requested to abide by the

p79.3

undertakings given in the guidelines of the Economic Diversification Drive (EDD) of April 2010 published

p79.4

by the Ministry of Investment Trade and Industry. Preference margins will be used during tender

p79.5

evaluations as an added advantage to enterprises registered and issued with EDD Certificates in a

p79.6

category relevant to this service. Preference Margins will be applied as follows:

p79.7

Thresholds by turnover & margins: Small scale - up to P5m: 15% Medium scale - P5m-P19.99m: 10% Large scale - P20m and above: 5%

p79.8

In order to qualify for preference margins, bidders must be EDD registered in a relevant category,

p79.9

provide a certified copy of their EDD Registration Certificate and indicate clearly that they wish to be

p79.10

considered for EDD Preference Margins.

p79.11

For Joint Ventures or Partnerships, EDD Price Margins will be applied on the proportion of the contract price corresponding to the proportion of the work to be done by each company, as follows: Comparative Price = Σ CT (1 – E) Where: C is the Contribution of the company qualifying for EDD Price Margin to the total project (%) T is the Total Quoted Price by the JV or Partnership E is the EDD Price Margin

p79.12

Bidders are required to provide a quantified contribution of each company expressed as a percentage of the total. The contribution should be traceable to items in the Technical Proposal. 13 ACCESS TO LAND / BUILDINGS / SITES

p79.13

Arrangements shall be made for access to offices for any site visits that will be required to complete

p79.14

the job.

p79.15

14 PLANNING AND PROGRAMMING

p79.16

The content, format and frequency of reporting may vary as the project moves through its life cycle.

p79.17

Therefore, a reporting system will be agreed upon.

p79.18

There is a need for appropriate and sufficient level of detail which includes but is not limited to the

p79.19

following; ▪ Project Plan ▪ Variance Requests C3.1 Scope of Work (services contract)

Page 80
p80.1

▪ Status Reports (schedule, budget, risks)

p80.2

15 SOFTWARE APPLICATION FOR PROGRAMMING

p80.3

Utilization of various project management tools such as Gantt Chart and standard frameworks such as

p80.4

PRINCE II is a must

p80.5

The tools must clearly show various tasks and their inter-dependencies for a large complex project.

p80.6

16 FORMAT OF COMMUNICATIONS

p80.7

All communications shall be in English language. Documents which are to be submitted must be on

p80.8

hard copy and digital formats.

p80.9

17 KEY PERSONNEL

p80.10

17.1 Project Management Certification and Previous relevant experience managing and leading ICT

p80.11

projects, 10 years

p80.12

17.2 Degree in Business Management or related fields and Minimum 5 years’ relevant experience

p80.13

in implementation of identity and border management systems.

p80.14

17.3 Relevant Professional Certification (Technology and Architecture) and Minimum eight years’

p80.15

relevant experience (Technology and Architecture)

p80.16

17.4 Relevant Professional Certification in software and application development and Minimum eight

p80.17

years’ relevant experience (Development and Integration)

p80.18

18 STATEMENT OF CAPABILITY

p80.19

18.1 Bidders should include a statement of capability, which shall detail the level of resources

p80.20

available within the organisation to deliver the project on time and on budget.

p80.21

18.2 Bidders shall include an overview of the company structure covering subsidiary companies,

p80.22

holding companies, financial backers and a company history since inception covering growth,

p80.23

turnover and number of staff.

p80.24

18.3 A list of existing customers for whom all or parts of the services requested in this document

p80.25

have been implemented by the bidder over the years.

p80.26

C3.1 Scope of Work (services contract)

Page 81
p81.1

18.4 Joint-Ventures, Consortia, Partnerships, Sub-Contracting: Where responses are being

p81.2

submitted by a group of companies or a prime contractor, the relevant details for each of the

p81.3

partners or sub-contractors should also be submitted. However, it must be noted that the full

p81.4

responsibility of the work will be on the main bidder.

p81.5

19 MANAGEMENT MEETINGS

p81.6

19.1 The Steering Committee will meet once a month and will be chaired by the Permanent

p81.7

Secretary or his/her duly authorised delegate. The meetings will require the presence of a

p81.8

person at Director level of the Bidder’s company.

p81.9

19.2 The Project Manager will attend all the Steering Committee meetings.

p81.10

19.3 Meetings will be held weekly at the Ministry of Nationality and Gender Affairs Head Office in

p81.11

Gaborone. The Consultant’s Project Manager and/or delegate is to be present at all Project

p81.12

Implementation Committee (PIC) meetings.

p81.13

19.4 Additional meetings can be held, if needed, between the Project Manager at Ministry of

p81.14

Nationality, Immigration and Gender Affairs and Consultant to sort out specific issues.

p81.15

19.5 Notwithstanding the above, other meetings may be called as and when required by either

p81.16

parties to discuss operational issues, or to cater for emergencies.

p81.17

19.6 The service provider shall be responsible for minutes in an approved format for all project

p81.18

related meetings.

p81.19

20 FORMAT OF RESPONSE

p81.20

Bidders should provide a bid document as described in the Tender Data as well as the List of

p81.21

Returnable Documents. Furthermore, bidders are required to provide a clear and organized

p81.22

response, inclusive of a well-thought out indexing system to facilitate ease of reading. The Technical

p81.23

Proposal shall use the headings in the scope of work for guidance and should be responsive to

p81.24

each of the requirements of the scope of work. Bidders shall refrain from reiterating verbatim the

p81.25

scope as presented and shall demonstrate a thorough understanding of the requirements and

p81.26

demonstrate clearly, and in technically appropriate language, how they are going to meet them.

p81.27

The bid document shall display attention to detail and shall be laid out professionally, as per the

p81.28

guidance below: Technical Proposal Index Number Item

p81.29

i. COVER LETTER (provide postal address, physical address telephone numbers, email address, name, and position of contact person; the cover letter

p81.30

C3.1 Scope of Work (services contract)

Page 82
p82.1

should introduce the bid and should also include names of companies involved in the bid, nature of involvement and percentage of work) ii. T2.2GA - Certificate of Authority of Signatory iii. T2.2GM - Declaration Form For Tendering Purposes and Letter(s) confirming power of attorney and / or Board Resolutions to Bid for each company as follows:

p82.2

• Lead Company • Partner(s) • Sub-Contractors iv. Agreements (as applicable)

p82.3

• JV/Partnership Agreement(s) • T2.2 GG – Proposed Subcontractors • Sub-Contracting Agreement (s) v. Compliance Documents (PPADB Registration. Certificate (s) / Company Constitutive documents; and Tax Clearance / Tax Exemption issued by BURS as applicable):

p82.4

• Lead Company • Partners • Sub-Contractors vi. Past Experience, References and Contact Details of References T2.2GL – Experience of Tenderer vii. Certification(s) in a Quality Management System viii. Key Personnel Response to Requirements T2.2 GK – Key Personnel CVs and Certified Copies of Certificates and Notarized Translations as necessary ix. Response to Specification Requirements x. Proposed Solution, Proposed Technology Architectural Design and Technical Response to Specification Requirements

p82.5

• System Overview • Software • Hardware xi. Project Planning and Resourcing

p82.6

• Proposed Project Plan including detailed Gantt Chart showing critical paths and milestones, and indicating the project deliverables • Resource Mobilization Plan • Detailed Human Resource Plan • Security and Risk Management (see page 76) • Quality management, assurance and standards (see page 76 and 78). xii. Maintenance Plan

p82.7

• Preventative (Hardware and software) • Restorative Maintenance (Hardware and software) • Application Maintenance • T2.2 GJ – Stockholding of spare parts xiii. Training Plan (see page 75). Skills Transfer Plan (see page 76). xiv. Statement of Capability (see page 80) xv. Supporting Documents – Appendices, Product Brochures, Attachments etc

p82.8

Financial Proposal

p82.9

Index Number Item 1. Cover Letter 2. C1.1 - Form of Offer and Acceptance

p82.10

C3.1 Scope of Work (services contract)

Page 83
p83.1

3. Detailed Pricing Information C2.2 - Activity Schedule/Bill of Quantities (Non-standard) 4. T2.2 GE - Form of intent to provide a performance bond at 5% of the estimated contract value) 5. Claim for Price Preferences and proof (as applicable)

p83.2

- EDD - CEE

p83.3

21 ELECTRONIC PAYMENTS

p83.4

21.1 Government payment method is through electronic funds transfer.

p83.5

21.2 Payments will be based on the deliverables. Payment for each deliverable will be made only

p83.6

after the concerned deliverable is found satisfactory and accepted by the client.

p83.7

21.3 A detailed payment schedule based on the deliverables will be included in the contract to be

p83.8

signed by both the Supplier and the Ministry of Nationality, Immigration and Gender Affairs.

p83.9

21.4 All current taxes whether company or individual income tax payable in Botswana by either the

p83.10

company or its employees resident in Botswana will be payable by the consultants or its

p83.11

employees as per the prevailing taxation law of Government of Botswana.

p83.12

21.5 Withholding Tax, where applicable, shall be applied at the going rate.

p83.13

22 PROFESSIONAL INDEMNITY INSURANCES The risks and insurance coverage shall be: (i) Third Party liability,

p83.14

(ii) Employer’s liability and workers’ compensation

p83.15

(iii) Professional indemnity insurance, and,

p83.16

(iv) Loss or damage to equipment and property.

p83.17

The Bidder is obliged to submit evidence of the above insurance coverage to the Client prior to

p83.18

commencement of the Services and will this information will form an Appendix to the contract. In the

p83.19

case of Professional Indemnity Insurance, a letter from the Bidder’s broker certifying that the Bidder

p83.20

has taken out and maintains such insurance and that the said insurance covers at least three times the

p83.21

value of professional fees payable in terms of the Contract, shall surface.

p83.22

23 USE OF DOCUMENTS BY THE EMPLOYER / CLIENT

p83.23

C3.1 Scope of Work (services contract)

Page 84
p84.1

23.1 All documents submitted by the Consultant shall be used only for the purpose of this

p84.2

assignment.

p84.3

23.2 Proprietary interests on all materials and documents prepared by the Service Provider under

p84.4

this assignment shall become and remain the property of the client and the Government of

p84.5

Botswana and cannot be used without the client’s prior approval.

p84.6

24 PROPERTY PROVIDED FOR THE CONSULTANT’S USE

p84.7

24.1 All Government Property including but not limited to equipment, facilities or other information

p84.8

furnished to the Consultant by the Client for use in the performance of this contract shall at all

p84.9

times remain the property of Government and shall not be reallocated to any other work without

p84.10

the prior consent of the Client.

p84.11

25 PROOF OF COMPLIANCE WITH THE LAW

p84.12

The Service Provider shall comply with all the required legislation. Proof of which can be verified, if

p84.13

necessary. All personnel engaged by the Service Provider shall be expected to have valid authorisation

p84.14

to be in Botswana and to conduct business in Botswana. The process and costs of associated with

p84.15

acquiring authorization for personnel to work in Botswana, or any other country, shall be the sole

p84.16

responsibility of the Service Provider.

p84.17

C3.1 Scope of Work (services contract)

Appendix 1A/1B - Technical Evaluation Scoring
Page 85
p85.1

APPENDIX 1 Appendix 1A: STAGE TWO – TECHNICAL EVALUATION (PART A) COMPLIANCE TO SPECIFICATION REQUIREMENTS SCORING SHEET Bidders will be assessed as to whether the proposed solution meets the following specifications. Failure to meet any of the criteria will lead to a score of zero (0) for the item.

p85.2

APPLICABLE REFERENCE IN TECHNICAL PROPOSAL 1 Source Code belongs to Government of Botswana i.e. bidders are expected to develop a bespoke solution for the Government. Offers to provide customizable versions of commercial of the shelf systems (COTS) without the accompaniment of the complete transfer of unlimited copyright and IP rights to, and transfer of the source code, to the Government of Botswana shall be disqualified. Similarly, because open source has restrictions on the ability of Government of Botswana to exercise proprietary and intellectual property rights, offers that include open source licensing will be deemed to not have met this requirement. In addition, holding of copyright or IP under escrow agreements is specifically prohibited. Any approach that includes licensing of the application solution and its interfaces (with the exclusion of 3rd party software used to run hardware or databases, shall be disqualified.

p85.3

SYSTEM REQUIREMENTS SPECIFICATIONS

p85.4

2 Interface /integrate with: (security organs databases for Identity matching and validation, external government systems, private sector systems, internal systems) Some of the systems that will interface with the new system are:

p85.5

i. VRLS: Vehicle Registration & Licensing System at Ministry of Transport and Communication ii. DRLS: Driver Registration & Licensing System at Ministry of Transport and Communication iii. GABS: Government Accounting & Budgeting System at Ministry of Finance and Economic Development iv. LITS: livestock Identification & Trace Back System at Ministry of Agriculture and Food Security v. SOBERS: Social Benefits & Reconciliation System at Ministry of Local Government and Rural Development vi. IPMS: Integrated Patient Management System at Ministry of Health and Wellness vii. IPMS: Integrated Procurement Management System at Public Procurement and Asset Disposal Board viii. Independent Electoral Commission systems ix. Office of the President systems x. Financial Institutions systems xi. Companies and Intellectual Property Authority xii. HRDC Labour Market Observatory xiii. Statistics Botswana system xiv. Botswana Qualification Authority system xv. Ministry of Investment Trade and Industry xvi. Case Management System at Administration of Justice xvii. Other

p85.6

3 Open API gateway middleware 4 Enrolment of applicants (Alphanumeric data and Biometrics)

p85.7

Appendix 1A an 1B: Technical Evaluation Scoring

Page 86
p86.1

APPLICABLE REFERENCE IN TECHNICAL PROPOSAL 5 Authentication (Biometrics included) 6 Decentralized online capture of applications for all offices (See APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices) and missions

p86.2

SYSTEM REQUIREMENTS SPECIFICATIONS

p86.3

7 Mobile registration (online and offline) and mobile authentication/verification at all CNR offices. (See APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices)

p86.4

o 28 Mobile units for passport o 72 Mobile units for civil and national registration functions (functions are on pg 49) o 86 Authentication/verification units

p86.5

8 Issuance of security documents (within the system). • Biometric authentication at issuance

p86.6

9 Decentralized capture of Biometrics for; • Registration/enrolment (real-time) • Mobile registration (offline and online) 10 Payment management • Automatic calculation of fees • Produce proof of payment • Waived fees • Online (internet facing) payments (Use existing payment gateway that is currently being used by Ministry of Finance and Economic Development (MFED)

p86.7

11 Workflow capability i.e. to manage workflow in accordance with business processes that have been mapped. (see APPENDIX 4 – AS- IS PROCESS MAPS on page 117)

p86.8

12 Online decision making with remarks • Recommendation o Investigation o Approval/rejection o Deferral • Notify decision maker that record is awaiting action • Notification on delays

p86.9

13 Investigation module • Dynamic identification of processes/incidents that should be subjected to investigations.

p86.10

• Dynamic identification of processes/incidents that should be subjected to investigations/inspections • Case management of investigations

p86.11

• Online tip offs 14 Flagging/ adding to watch list (visible to key stakeholders e.g. BPS) 15 Online vetting of applications by security agents 16 Documents personalization, production, dispatch, issuance, activation and disposal

p86.12

Document Specification

p86.13

Production

p86.14

Birth Certificate A5 with at least 7 ICAO and ISO recommended security features.

p86.15

Decentralized (DCNR offices across Botswana) Death Certificate A5 with at least 7 ICAO and ISO recommended security features

p86.16

Decentralized (DCNR offices across Botswana)

p86.17

Appendix 1A an 1B: Technical Evaluation Scoring

Page 87
p87.1

APPLICABLE REFERENCE IN TECHNICAL PROPOSAL Change of name Certificate

p87.2

SYSTEM REQUIREMENTS SPECIFICATIONS

p87.3

Decentralized (DCNR offices across Botswana) Identification Card Contactless Electronic Card with at least 7 ICAO and ISO recommended security features using the latest technology.

p87.4

A5 with at least 3 security features

p87.5

Done only at Headquarters with an option to decentralize in future.

p87.6

Marriage Certificate A5 with at least 7 security features

p87.7

Decentralized (DCNR offices across Botswana) Marriage Officer Certificate

p87.8

Decentralized (DCNR offices across Botswana) Permits

p87.9

A5 with at least 3 security features

p87.10

Decentralized (Port of Entry and DIC offices across Botswana) Permanent Residence

p87.11

Passport sticker with at least 7 ICAO and ISO recommended features

p87.12

• Residence • Visitors

p87.13

Done only at Headquarters with an option to decentralize in future. Immigration Consultant Certificate

p87.14

Card with at least 7 ICAO and ISO recommended security features

p87.15

Decentralized (DIC offices across Botswana) Passport Use existing ePassport booklets.

p87.16

A4 with at least 3 security features

p87.17

Done only at Headquarters with an option to decentralize in future. Emergency Travel Document

p87.18

Decentralized (Embassies and DIC offices across Botswana) Certificate of non- marriage

p87.19

Use existing Machine- Readable Emergency Travel Document.

p87.20

Decentralized (Embassies and DCNR offices across Botswana) Work Permits Contactless Electronic Card with at least 7 ICAO and ISO recommended security features using the latest technology.

p87.21

A5 with at least 3 security features

p87.22

Decentralized DLSS Regional Labour Offices across Botswana :Processing done at all DLSS Regional Offices Recruitment Permit & License

p87.23

A5 with at least 7 ICAO and ISO recommended security features.

p87.24

Decentralized (DLSS Regional Labour offices across Botswana)

p87.25

Trade Disputes

p87.26

A4 with at least 3 security features

p87.27

Decentralized (DLSS All Labour offices across Botswana)

p87.28

b) Mediation Arbitration

p87.29

Appendix 1A an 1B: Technical Evaluation Scoring

Page 88
p88.1

APPLICABLE REFERENCE IN TECHNICAL PROPOSAL Registration and Management of Trade Unions

p88.2

SYSTEM REQUIREMENTS SPECIFICATIONS

p88.3

Centralized (HQ only)

p88.4

A5 with at least 7 ICAO and ISO recommended security features.

p88.5

Labour Inspection Reports Decentralized all Labour offices Job Seekers Acknowledgement Letter Decentralized all

p88.6

Labour offices and all Botswana missions. Employment Data Acknowledgement Letter Decentralized all Labour offices .

p88.7

o All cards (ID, Permanent Residence, Citizenship, Work Permit): 1. Double sided marking 2. 600dpi micro text 3. Pigment Ink Colour with durability of 10 years minimum 4. Micro text laser engraved. 5. Laser engraved monochrome photo 6. MRZ 7. 2D barcode 8. Contactless encoding 9. Microchip (For bio data, thumb prints and iris) 10. Polycarbonate 11. ISO/IEC 7810 ID-1 size 12.Durability of minimum 10 years

p88.8

o Stickers (Residence Permit): 1. MRZ 2. 2D barcode 3. Ghost image 4. Micro text 5. Inkjet personalization 6. 105 × 74 mm 7. durability of 10 years minimum 8. hologram 9. UV light back page 10. ICAO standard sticker 17 Online services offered through a public facing customer centric portal • User sign in (password protected) • Applications (Permits, ID, Passport, Certificates, Registration of Employment Data , Registration ofTrade Unions, Registration of Trade Disputes, Registration of Job Seekers, Registration of Retrenchments) • Online eligibility self-assessment /pre-assessment (e.g Residence and work permit applications, Point based Systems, Quota System applications) • Payments (Online) • Track application (application status enquiry)

p88.9

18 Data integrity and security 19 Generate and manage Publications and Notices (e.g marriages, change of name, Trade Unions, exemptions, employment data, and publish on the Portal

p88.10

20 Electronic document signing

p88.11

Appendix 1A an 1B: Technical Evaluation Scoring

Page 89
p89.1

APPLICABLE REFERENCE IN TECHNICAL PROPOSAL 21 Electronic archiving 22 Real time and accurate application tracking 23 Secure access and inventory management of security documents 24 Secure access to the system 25 System access privileges 26 Audit trail 27 Dashboard (Different dashboard for different levels and units) • System availability • Expiring documents • Over stays • Anticipated volumes of service requests • List is not exhaustive 28 Report generation 29 Real time backup/dynamic backup of data 30 Online commissioning/oath • Use of electronic signatures • Secure access to the system by commissioners of oath • System should still allow for uploading of pdf supporting documents 31 Help Desk 32 Migrate data from the following old systems

p89.2

SYSTEM REQUIREMENTS SPECIFICATIONS

p89.3

• NIS 45GB (minus photos and fingerprints) • BDRS 15GB • ICS 3.4GB, 141 tables • PBCS - Two databases below:

p89.4

o Passport system 300GB, 162 tables, 1, 700, 000 records. o Border Control System 105GB, 73 tables, 36, 200, 000 records. NB: These are all Oracle databases.

p89.5

33 Data conversion of manual files

p89.6

All manual functions have manual records. Please refer to page 53 for manual functions. 176,552 Marriage manual records 800 Appointed marriages officers - manual records 30,000 Change of name manual records 800 Divorce manual records 33,000 Historic birth registration manual records (before BDRS) Non-marriage clearance Investigations Permit Waivers Work Permit & Emergency Work Permit Registration and Placement of Job Seekers Recruiters Permit & License Recruitment to work outside the country Labour Inspection Trade Disputes Resolution Processing of Worker’s Compensation Registration and Management of Trade Unions Registration of Employment Data (for both Citizens and Non- Citizens) *numbers are indicative. Where numbers are not provided, quantities are currently unknown.

p89.7

Appendix 1A an 1B: Technical Evaluation Scoring

Page 90
p90.1

APPLICABLE REFERENCE IN TECHNICAL PROPOSAL 34 Use existing gazetted templates to create forms. 35 Public Key Infrastructure (End to end encryption) MNIG has a Public Key Infrastructure (PKI) solution for the Passport and Border Control System in place. The PKI is connected to the ICAO Public Key Directory (PKD). The system was only recently commissioned, therefore integrating and managing the existing PKI should be a part of the proposed solution.

p90.2

SYSTEM REQUIREMENTS SPECIFICATIONS

p90.3

36 Supply specialized hardware • Online mobile biometric authentication/verification • Biometric capture • Passport and Card readers (Passport readers at all Ports of Entry, see APPENDIX 2 – LIST OF OFFICES on page 93 for list of offices) • Barcode reader

p90.4

37 System shall be flexible: • Hardware shall not be hardcoded • Use latest operating system with an option to upgrade to new releases • Use latest versions of main browsers:

p90.5

1. Internet Explorer 2. Chrome 3. Firefox 4. Safari

p90.6

38 System should be multi-lingual to cater for official languages of the UN (i.e. English, Chinese, French, Spanish and Russian) and Setswana and KiSwahili. All submissions to the central server should be auto interpreted to English for ease of processing.

p90.7

Appendix 1A an 1B: Technical Evaluation Scoring

Page 91
p91.1

APPENDIX 1B: STAGE TWO - TECHNICAL EVALUATION (PART B)

p91.2

Breakdown Criterion Maximum Points

p91.3

5 years + 3 - 4 years 1 - 2 years 0 Omitted / Unacceptable Company(s): Past experience on similar projects (migration, person identification, and labour administration solutions) with traceable references

p91.4

10 10 8 3 0 0

p91.5

Certification in Quality Management System 10 10 0 Key Personnel 60

p91.6

Included Omitted / Unacceptable Project Management Certification 5 Previous relevant experience managing and leading ICT projects, 10 years 5 0 Degree in Business Management or related fields 10 0 Minimum 5 years’ relevant experience in implementation of identity, border management, and labour administration systems. 10 0

p91.7

Relevant Professional Certification (Technology and Architecture) 5 0 Minimum eight years’ relevant experience (Technology and Architecture) 10 0 Relevant Professional Certification in software and application development 5 0

p91.8

Minimum eight years’ relevant experience (Development and Integration) 10 0

p91.9

Methodology and implementation plan 80 Excellent Good Average Poor Omitted / Unacceptable Proposed Project Plan including detailed Gantt Chart showing critical paths and milestones, and indicating the project deliverables (see project stages in scope)

p91.10

20 8 5 2 0

p91.11

Resource Mobilization Plan (What are the project resources needed (non- human) and how will they be engaged?) 10 8 5 2 0

p91.12

Detailed Human Resource Plan (types of resources to be used, when and for how long; how they will be engaged) 10 8 5 2 0

p91.13

Security and Risk Management (response to security and risk management section in the scope) 20 15 10 4 0

p91.14

Quality management, assurance and standards (response to quality requirements in the scope) 20 15 10 4 0

p91.15

Appendix 1A an 1B: Technical Evaluation Scoring

Page 92
p92.1

Breakdown Criterion Maximum Points

p92.2

Maintenance Plan 45 Excellent Good Average Poor Omitted / Unacceptable Preventative and Restorative Maintenance Plan (Hardware and Software) 20 15 10 4 0 Application Maintenance 15 12 8 4 0 Training Plan including Skills Transfer Plan (Who is to be trained, What will they be trained in, Type of training - mode of delivery, location, duration, Expected Outcomes as per the Scope 1:1:1:1:1)

p92.3

45 Excellent Good Average Poor Omitted / Unacceptable

p92.4

Government IT Support Officers Compute Design 5 0 Storage Design 5 0 Application Design 5 0 Database Design 5 0 Network Design 5 0 Security Design 5 0 Application Support Unit / Super Users 5 0 End User 5 0 Skills Transfer Plan to the locally companies 5 0 250

p92.5

Appendix 1A an 1B: Technical Evaluation Scoring

Page 93 · transcribed from scan
p93.1

APPENDIX 2 – LIST OF OFFICES Department of Civil and National Registration

p93.2

Regions (8): 1. South Central, 2. Kweneng, 3. Sourthern [sic], 4. Kgalagadi, 5. Ghanzi, 6. North-West, 7. Francistown, 8. Central

p93.3

Districts (36): 1. Headquarters, 2. Gaborone Main Mall, 3. Borakanelo, 4. Broadhurst, 5. Tlokweng, 6. Ramotswa, 7. Mochudi, 8. Molepolole, 9. Letlhakeng, 10. Lobatse, 11. Jwaneng, 12. Kanye, 13. Goodhope, 14. Mabutsane, 15. Moshupa, 16. Tsabong, 17. Hukuntsi, 18. Ghanzi, 19. Charleshill, 20. Maun, 21. Gomare, 22. Shakawe, 23. Kasane, 24. Francistown, 25. Tutume, 26. Masunga, 27. Sowa, 28. Nata, 29. Tonota, 30. Selebi-Phikwe, 31. Palapye, 32. Serowe, 33. Mahalapye, 34. Bobonong, 35. Letlhakane, 36. Sefhare

p93.4

Kiosks (15): 1. Princess Marina Hospital, 2. Lesirane Clinic, 3. Lenmed Bokamoso Private Hospital, 4. Gaborone West Clinic, 5. Bamalete Lutheran Hospital, 6. Deborah Retief Memorial Hospital, 7. Scottish Livingstone Hospital, 8. Athlone Hospital, 9. Jwaneng Mine Hospita [sic], 10. Ghanzi Primary Hospital, 11. Letsholathebe Hospital, 12. Nyangabgwe Referral Hospital, 13. Selebi Phikwe Government Hospital, 14. Sekgoma Memorial Hospital, 15. Mahalapye Hospital

Page 94 · transcribed from scan
p94.1

APPENDIX 2 – LIST OF OFFICES (continued) Department of Immigration and Citizenship

p94.2

Regions (9): 1. South Central, 2. South East, 3. Francistown, 4. Serowe, 5. Lobatse, 6. Tsabong, 7. Selibe Phikwe, 8. Kasane, 9. Maun

p94.3

Districts (19): 1. Mochudi District, 2. Molepolole District, 3. Ramotswa District, 4. Tutume District, 5. Masunga District, 6. Sowa Town District, 7. Palapye District, 8. Mahalapye District, 9. Orapa District, 10. Letlhakane District, 11. Sefhare District, 12. Jwaneng District, 13. Pitsane District, 14. Kanye District, 15. Hukuntsi District, 16. Selibe Phikwe, 17. Bobonong District, 18. Gumare, 19. Gantsi

p94.4

Borders (28): 1. Sikwane Border, 2. Tlokweng Gate, 3. Ramotswa Border, 4. Ramokgwebana, 5. Maitengwe Border, 6. Matsiloje Border, 7. Martinsdrift Border, 8. Paarshalt Border, 9. Pioneer Gate, 10. Ramatlabama, 11. Phitshane Molopo, 12. Makopong Border, 13. Mamuno Border, 14. Mc Carthy's Rust, 15. Bray Border, 16. Two Rivers Border, 17. Bokspits Border, 18. Pointdrift Border, 19. Zanzibar Border, 20. Platjan Border, 21. Kazungula Road, 22. Kazungula Ferry, 23. Ngoma Border, 24. Pandamatenga, 25. Kasane, 26. Mabolwe, 27. Mohembo, 28. Tshidilamolomo CCP

p94.5

Airports (4): 1. SSK, 2. Francistown, 3. Kasane, 4. Maun

p94.6

Centre (1): 1. Francistown Centre For Illegal Immigrants

Page 95 · transcribed from scan
p95.1

APPENDIX 2 – LIST OF OFFICES (continued) Department of Labour and Social Security

p95.2

Headquarters (1): 1. Gaborone

p95.3

Regional (8): 1. Gaborone RLO I, 2. Gaborone RLO II, 3. Francistown RLO, 4. Lobatse RLO, 5. Maun RLO, 6. Selibe Phikwe RLO, 7. Serowe RLO, 8. Kasane RLO

p95.4

District (23): 1. Gaborone Block 8, 2. Gaborone DLO, 3. Mogoditshane DLO, 4. Gantsi DLO, 5. Francistown DLO, 6. Hukuntsi DLO, 7. Jwaneng DLO, 8. Kasane DLO, 9. Mahalapye DLO, 10. Mochudi DLO, 11. Serowe DLO, 12. Sowa DLO, 13. Molepolole DLO, 14. Letlhakane DLO, 15. Tsabong DLO, 16. Palapye DLO, 17. Masunga DLO, 18. Bobonong DLO, 19. Ramotswa DLO, 20. Lobatse DLO, 21. Maun DLO, 22. Selibe Phikwe DLO, 23. Kanye DLO

Page 96
p96.1

Botswana Missions Abroad

p96.2

1. Switzerland, Geneva 2. Belgium, Brussels 3. Sweden, Stockholm 4. Australia, Canberra 5. South Africa, Pretoria 6. South Africa, Johannesburg 7. United Kingdom, London 8. United States, Washington 9. India, New Delhi 10. Japan, Tokyo 11. China, Beijing 12. Zambia, Lusaka

p96.3

13. Namibia, Windhoek 14. Zimbabwe, Harare 15. Kenya, Nairobi 16. Ethiopia, Addis Ababa 17.Nigeria, Abuja 18.Brazil, Brasilia 19.Germany, Berlin 20.Kuwait, West Mishref 21.Mozambique, Maputo 22.United States, New York

p96.4

APPENDIX 2 – LIST OF OFFICES

Page 97
p97.1

APPENDIX 3 DRAFT MEMORANDUM OF AGREEMENT ENTERED INTO BY AND BETWEEN THE GOVERNMENT OF THE REPUBLIC OF BOTSWANA REPRESENTED BY

p97.2

THE MINISTRY OF NATIONALITY, IMMIGRATION AND GENDER AFFAIRS

p97.3

(Hereinafter referred to as “the Client”) AND XYZ (PROPRIETARY) LIMITED

p97.4

(Herein referred to as “the Service Provider”)

p97.5

TENDER NO. SER 5/14/2

p97.6

PROVISION OF SERVICES FOR THE DESIGN, DEVELOPMENT, IMPLEMENTATION AND THIRTY SIX (36) MONTHS MAINTENANCE OF AN INTEGRATED ICT SYSTEM FOR CIVIL

p97.7

REGISTRATION SERVICES, MIGRATION AND CITIZENSHIP, AND LABOUR

p97.8

ADMNISTRATION

p97.9

DRAFT MEMORANDUM OF AGREEMENT

Page 98
p98.1

PREAMBLE WHEREAS the Client invited tenders for the design, development, implementation and thirty-six (36) months maintenance of an ICT integrated system for civil registration services, migration and citizenship; AND WHEREAS the Service Provider tendered to provide the Services required and the Client accepted such tender; AND WHEREAS the Public Procurement and Asset Disposal Board/Ministerial Tender Committee has awarded the tender to the Service Provider; NOW THEREFORE the Parties agree as follows: CLAUSE 1 APPOINTMENT The Client hereby appoints the Service Provider and the Service Provider hereby accepts the appointment to provide the Services set out in Appendix “A” subject to and in accordance with the provisions of this Agreement. CLAUSE 2 DEFINITIONS In this Agreement, the following words and expressions shall, except where otherwise stated or inconsistent with the context in which they appear, bear the following meanings and cognate expressions shall bear corresponding meanings: Agreement means the present agreement and its appendices together with all amendments thereto as agreed to between the Parties from time to time; Appendix (ces) means any document, approved by the Client and the Service Provider, which is, from time to time, incorporated into this Agreement in the form of Appendices. These documents may be amended in writing, from time to time, by mutual agreement between the Parties; Client means the Government of the Republic of Botswana represented by the Ministry of Nationality, Immigration and Gender Affairs as the executing authority, and permitted assign; Commencement Date means the date on which the Service Provider shall commence the Services; Contract Price means the total amount of money to be paid by the Client to the Service Provider for the Services rendered under this Agreement; Days means Monday to Fridays inclusive in each week, excluding Saturday and Sunday or public holidays, unless stated otherwise; Government means the Government of the Republic of Botswana; ICT means Information and Communication Technology;

p98.2

DRAFT MEMORANDUM OF AGREEMENT

Page 99
p99.1

Parties means the Client and the Service Provider, and “Party” shall mean either one of them; Personnel means persons hired by the Service Provider or by any sub-contractor and assigned to the performance of the Services or any part thereof; Project means the provision of Services set out in this Agreement; Services means the tasks to be performed by the Service Provider under this Agreement; Service Provider means XYZ (Proprietary) Limited and includes its representatives, successors and permitted assigns; Signature Date means the date of signature of this Agreement by the Party last to sign. CLAUSE 3

p99.2

INTERPRETATION 1. The headings and numbers used in this Agreement and its Appendices are for convenience only and

p99.3

shall not be construed or interpreted as having a bearing on the contents, or context or meaning, of its provisions. 2. Terms other than those defined in this Agreement shall be given their plain English meaning. 3. Unless this Agreement clearly indicates the contrary, an expression which denotes:

p99.4

a) a masculine gender includes feminine and neuter genders and vice- versa; b) a person includes a legal person; and c) a singular includes a plural and vice versa. 4. Any reference to a statutory provision or statute (unless the context clearly indicates otherwise) shall be a reference to a statute of the Republic of Botswana, and shall include any subordinate legislation made from time to time under that provision or statute and shall include that provision or statute as amended or re-enacted from time to time. 5. Expressions or words defined in this Agreement shall bear the same meanings when used in Appendices to this Agreement which do not themselves contain their own definitions. 6. Where any term is defined within the context of any particular clause in this Agreement, the term so defined, unless it is specifically stated in the clause in question that the term so defined has limited application to the relevant clause, shall bear the meaning ascribed to it for all purposes in terms of this Agreement, notwithstanding that the term has not been defined in the definitions clause. CLAUSE 4 SCOPE OF SERVICES The Services to be performed by the Service Provider under this Agreement are described in the Invitation to Tender set forth in Appendix “A”.

p99.5

DRAFT MEMORANDUM OF AGREEMENT

Draft Memorandum of Agreement
Page 100
p100.1

CLAUSE 5 RELATIONSHIP BETWEEN THE PARTIES Nothing contained herein shall be construed as establishing or creating a relationship of master and servant or principal and agent, joint venture and partnership as between the Parties, it being agreed that the position of the Service Provider and anyone else performing the Services on behalf of the Service Provider under this Agreement is that of an independent contractor. CLAUSE 6 GOVERNING LAW AND LANGUAGE

p100.2

1. This Agreement shall be governed and construed in accordance with the laws of the Republic of Botswana, which shall mean the present laws, and any amendments thereto or new laws enacted during the validity of this Agreement.

p100.3

2. a) This Agreement shall be construed and interpreted in English.

p100.4

b) All communications, correspondence and reports pertaining to this Agreement shall be in English. CLAUSE 7 ENTRY INTO FORCE This Agreement shall immediately come into force on the Signature Date. CLAUSE 8 COMMENCEMENT AND DURATION 1. This Agreement shall commence on the Signature Date, provided that all other conditions of this Agreement have been fulfilled. 2. This Agreement shall remain in force for a period of twenty-four (24) months unless earlier terminated by agreement by both Parties, or by either Party in accordance with its terms. CLAUSE 9 OBLIGATIONS OF THE PARTIES 1. THE CLIENT

p100.5

a) Prior to the commencement of the Services, the Client shall appoint a Project Manager who has authority to act for the Client in all aspects of the Services and to whom all communications shall be addressed. b) The Project Manager shall be responsible for the roles set out in Appendix “A”.

p100.6

c) The Client shall furnish to the Service Provider with all pertinent data and information available to it within a reasonable time and shall give such assistance as shall be reasonably required by the Service Provider for the carrying out of its duties under this Agreement.

p100.7

DRAFT MEMORANDUM OF AGREEMENT

Page 101
p101.1

d) The Client shall in such reasonable time as not to delay or disrupt performance by the Service Provider of its Services under this Agreement give its decision on all sketches, drawings, reports, proposals, recommendations and other matters relating to this Agreement and referred to it by the Service Provider. 2. THE SERVICE PROVIDER

p101.2

a) Prior to the commencement of the Services, the Service Provider shall appoint a Project

p101.3

Manager who has authority to act for the Client in all aspects of the Services and to whom all communications shall be addressed. b) The Service Provider shall fully complete the tasks set out in Appendix “A” and provide the

p101.4

documentation and Deliverables set out in the same Appendix to the reasonable satisfaction of the Client within the charges specified in Appendix “C”. c) The Service Provider shall exercise all reasonable skill, care and diligence in the discharge of

p101.5

its duties under this Agreement, and shall carry out all the responsibilities in accordance with both Government and international professional standards.

p101.6

d) The Service Provider shall provide all expert advice and skills normally required for the class

p101.7

of Services under this Agreement.

p101.8

e) The Service Provider shall, in all professional matters, act as a faithful advisor to the Client

p101.9

and, in so far as any of its duties are discretionary, act fairly as between the Client and third parties.

p101.10

f) The Service Provider, its staff, employees and attached specialists shall at all times abide by the laws and customs of the Republic of Botswana. g) The Service Provider shall be required to replace any of its Personnel, if the Client determines

p101.11

that the Personnel concerned are not carrying out their duties in a manner that is in the best interests of the Client. The Client shall give reasons to the Service Provider for such action. The replacement shall have equivalent or better competencies, skills and qualification as the original Personnel. No additional remuneration shall be made for replacing such Personnel. h) Neither the Service Provider, its Personnel nor the agents of either shall engage, either

p101.12

directly or indirectly, during the term of this Agreement, in any business or professional activities in the Republic of Botswana which would conflict with the activities assigned to it under this Agreement. CLAUSE 10 SYSTEM TESTING

p101.13

1. The Service Provider shall design and develop test mechanisms that shall be used to assess system

p101.14

functionality. 2. They shall be two (2) types of tests conducted being, the testing done at each development stage

p101.15

delivered and final system testing which shall entail user testing, administrator testing and integrated system testing.

p101.16

DRAFT MEMORANDUM OF AGREEMENT

Page 102
p102.1

3. The Service Provider shall give the Client at least two (2) weeks’ notice prior to conducting a system

p102.2

test in order for the Client to prepare for the test.

p102.3

4. Operational acceptance shall be deemed completed when the test has been successfully completed

p102.4

and the functional requirements of the deliverables as identified in the Agreement have been met.

p102.5

5. Anytime after the completion of the system test, the Service Provider may give notice to the Client

p102.6

requesting the issue of an operational acceptance certificate. If the Client fails to issue such certificate within fourteen (14) Days or fails to issue the certificate, the deliverables or the relevant part thereof shall be deemed to have been accepted as of the date of the Service Provider’s notice. CLAUSE 11 PAYMENT TO THE SERVICE PROVIDER

p102.7

1. The Contract Price is and shall not exceed the sum of … (…) inclusive of Value Added Tax (VAT). 2. It is specifically agreed that the Client shall not be responsible for any costs or expenses incurred by the Service Provider pursuant to this Agreement and that the Company shall only be entitled to the Contract Price. 3. Payment shall be made in accordance with the Payment Schedule set forth in Appendix “C”.

p102.8

4. The Client shall only make payment upon approval and acceptance of the deliverables.

p102.9

5. Payment shall be made within thirty (30) Days of the date of receipt of such invoice from the Service Provider.

p102.10

6. The Client shall pay the Company the amount stated in the invoice by means of an Electronic Funds Transfer into the bank account stipulated below:

p102.11

Account holder’s name: (…) Name of the Bank: (…) Branch: (…) Swift Code: (…) Account Number (…) 7. There shall be no price increase within the first twelve (12) months of this Agreement. The prices set out in the payment schedule shall be increased on each anniversary of the Commencement Date. The increase shall be equal to the increase in the Consumer Price Index, in respect of the twelve (12) month period immediately preceding the date of the adjustment, as published by Statistics Botswana.

p102.12

8. The Service Provider shall be entitled without prejudice to any right or remedy, to receive interest on any late payment. Late payments shall be subject to interest calculated at current prime overdraft rate as set by the Bank of Botswana plus two (2) per cent per annum from the date such payment was due until and including the date of payment.

p102.13

CLAUSE 12

p102.14

DRAFT MEMORANDUM OF AGREEMENT

Page 103
p103.1

TAXATION The Service Provider and its sub-contractors shall be obliged to pay all taxes on any moneys paid to them by the Client including but not limited to income tax or VAT, as the case may be, and to that end, the Client shall be entitled to deduct and withhold from any fees due to the Service Provider and its sub-contractors any money due as tax in accordance with the laws of the Republic of Botswana.

p103.2

CLAUSE 13

p103.3

CURRENCY FLUCTUATIONS

p103.4

Currency fluctuations in the exchange rates between the Pula and the currencies quoted in the tender documents shall not affect the quoted prices specified on the said documents unless the fluctuations are substantial. In this Clause, “substantial” means a currency fluctuation of five percent (5%) above or below that prevailing at the time of submitting the tender documents. In the event of such occurrence, and provided that there has been no breach of this Agreement, the proportionate increase or decrease, calculated on the date of importation of the invoices of goods and invoices of services for completed milestone payments as per Annexure V Payment Schedule, shall be added or deducted from the price originally quoted. The quoted price in BWP is subjected to foreign exchange fluctuation. CLAUSE 14 PERFOMANCE BOND 1. The Service Provider shall, at its sole expense, provide the Client with a Performance Bond or Guarantee for the performance of the Agreement in a form approved by the Client, from a reputable financial institution registered and operating in Botswana. 2. For purposes of this Agreement, a “Performance Bond” means a written arrangement between the Service Provider and a financial institution registered and operating in Botswana, the beneficiary of which is the Client, which has the effect of guaranteeing the performance by the Service Provider in terms of this Agreement, failure of which the financial institution shall pay a specified amount on demand to the Client as beneficiary, without any additional payments by the Client. 3. The Performance Bond shall be provided within thirty (30) days (in the case of foreign companies where necessary) or fourteen (14) days (in the case of local companies) of the Signature Date of this Agreement and shall contain the following minimum conditions:

p103.5

a) ten per cent (5% of the Contract Price shall be the amount of the Bond; b) the period for which it is in force from the Commencement date to the completion and acceptance of all deliverables; and c) it shall remain in force until the Services have been completed to the satisfaction of the Client, and accepted by the Client. 4. In the event that the Bond is not in place within thirty (30) Days of Signature Date, the Client shall

p103.6

have the right to bring this Agreement to an end and shall be repaid all sums that the Client has paid under this Agreement. CLAUSE 15

p103.7

DRAFT MEMORANDUM OF AGREEMENT

Page 104
p104.1

PROFESSIONAL INDEMNITY INSURANCE 1. The Service Provider shall at its sole expense, provide the Client with professional indemnity insurance, from a reputable financial institution registered and operating in the Republic of Botswana. 2. The Service Provider shall take out and maintain throughout the period from the Commencement Date until the expiration of twelve (12) months from the date of completion of the Project, proper professional indemnity covers in respect of the Service Provider’s business generally. The insurance may be limited per claim, but shall not be limited in any other respect provided that any such limit is not less than Pula (…). 3. The Service Provider shall furnish to the Client, a valid certificate signed on behalf of the Service Provider’s insurers, stating that the above condition 15 (2) is in force.

p104.2

4. No fees shall be made payable to the Service Provider unless the above conditions in sub - clause 12(1)–(3) above have been fulfilled.

p104.3

CLAUSE 16

p104.4

LIQUIDATED DAMAGES FOR DELAY 1. Any delay notice given by a Party shall be in writing and not backdated and shall be delivered by hand

p104.5

or by fax. The affected Party shall issue the delay notice to the other upon non-compliance with the schedule set forth in the detailed signed Project plan, which plan shall be agreed upon during Project initiation stage. 2. The delayed Party may request for extension of time provided the total extension period for the whole

p104.6

Project shall not exceed twenty-two (22) Days. 3. If the Service Provider fails to complete the whole or any part of the Services within the specified time

p104.7

schedules inclusive of the extension period and such failure is not due to factors attributable in whole or in part to the Client, then the Client shall, without prejudice to its other remedies under this Agreement, be entitled to liquidated damages of …. (…) for every Day or part thereof which shall elapse between the due completion date and the actual date of completion. 4. The Client shall deduct the amount of such damages from any moneys due or to be due to the Service

p104.8

Provider up to a maximum of fifteen per cent (15%) of the Contract Price. 5. The payment or deduction of such damages shall not relieve the Service Provider from its obligation

p104.9

to complete the Services or from any other obligations and liabilities under this Agreement. 6. It shall be the responsibility of both Parties to take all reasonable precautions to minimise the effects

p104.10

of any delays. 7. Each Party shall keep a record of any delays. Reconciliation of all delays shall be done as and when

p104.11

required and, subject to dispute and the determination of such dispute, be approved as correct at the respective project committee meetings. Upon completion of the Project the Parties shall reconcile the accumulated delays and shall, subject to any dispute and the determination thereof, apportion responsibility for any delays, as determined by the project committee.

p104.12

DRAFT MEMORANDUM OF AGREEMENT

Page 105
p105.1

CLAUSE 17 CORRUPT OR FRAUDULENT PRACTICES 1. The Client reserves the right to debar the Service Provider from providing services to the Government or from bidding on Government – related contracts if it has been determined that the Service Provider has engaged in corrupt or fraudulent practices in competing for or in executing this Agreement, in which case the Client may in writing terminate this Agreement for default. 2. For purposes of this Clause:

p105.2

a) a “corrupt practice” means the offering, giving, receiving, or soliciting of anything of value to influence the action of a public official in the selection or procurement process, or in contract execution; and b) a “fraudulent practice” means a misrepresentation of facts in order to influence a selection or procurement process, or the execution of a contract to the detriment of the Client, and includes collusive practices amongst bidders (prior to or after bid submission) designed to establish bid prices at artificial and non-competitive levels and to deprive the Client of the benefits of free and open competition. CLAUSE 18 TERMINATION 1. Unless extended in writing in accordance with its terms, or earlier terminated pursuant to its terms, this Agreement shall terminate automatically on the stipulated twenty-four (24) months completion date. 2. The Client may terminate this Agreement at any time by giving the Service Provider thirty (30) calendar days written notice. In the event of such termination, all unbilled, accrued and unpaid fees and expenses payable to the Service Provider at the time of the termination shall immediately become due and payable. The Client shall not be liable for any damages arising as a result of such termination. 3. The Service Provider may terminate this Agreement at any time, if, after giving the Client ten (10) calendar days written notice of a material breach of the Agreement, the Client does not rectify such material breach within the said ten (10) calendar days of receipt of the notice or such other period as may be agreed. 4. a) Additionally, the Service Provider may terminate this Agreement at any time by giving the Client ten (10) calendar days written notice in the event the Service Provider reasonably determines that it is unable to complete the Project as a result of the Client’s inaction or delay in taking the necessary steps or actions to enable the Service Provider to complete the Project including, without limitation, the Client’s inaction or delay in discharging its obligations.

p105.3

b) In such case, the Service Provider’s notice will describe the remedial actions required to be taken by the Client and the Agreement shall automatically lapse at the expiry of the

p105.4

DRAFT MEMORANDUM OF AGREEMENT

Page 106
p106.1

ten (10) calendar days period unless the Client has taken sufficient remedial action by that date. 5. a) In the event of termination by either Party, the Client shall be entitled to receive all reports, data and analysis completed or in progress by the Service Provider or its sub- contractor’s at the time of termination.

p106.2

b) In the event the Agreement is terminated on account of the Client's default, all unbilled, accrued and unpaid fees and expenses payable to the Service Provider for its own account shall immediately become due and payable. 6. Notwithstanding the provisions of this Agreement the Client shall be entitled to immediately terminate this Agreement upon the occurrence of any of the following events:

p106.3

a) the Service Provider ceases to carry on business;

p106.4

b) a resolution is passed for the liquidation of the Service Provider;

p106.5

c) the Service Provider is placed under provisional or final liquidation;

p106.6

d) a judicial manager is appointed to manage the affairs of the Service Provider;

p106.7

e) the Service Provider enters into an arrangement or composition of its debts (including any voluntary arrangement as defined by the Insolvency Act of the Republic of Botswana) [Cap 42:02];or

p106.8

f) the Service Provider commits an act of insolvency. 7. Termination of this Agreement shall not prejudice any rights of either Party, which had arisen on or before the date of termination. CLAUSE 19 TERMINATION FOR SERVICE PROVIDER’S DEFAULT

p106.9

1. If the Service Provider fails to deliver any or all Services, materials or work required to be delivered under this Agreement within the time period(s) specified in this Agreement or any work order issued thereunder, or if the Services, materials or work do not conform, in all respects, to the requirements set out in this Agreement, then the Client shall give the Service Provider written notice describing the default and requesting that the default be rectified within fifteen (15) calendar days. 2. If the Service Provider does not remedy the default to the satisfaction of the Client within the fifteen (15) calendar day period specified, the Client may serve notice in writing upon the Service Provider terminating this Agreement with immediate effect. 3. Notwithstanding any other provision in this Agreement, if the Client is required due to this default, to re-tender for or to re-procure all or part of the Services, materials or work from others similar to that terminated, then the Service Provider shall be liable to the Client for costs in excess of the Contract Price.

p106.10

DRAFT MEMORANDUM OF AGREEMENT

Page 107
p107.1

4. Any claim for damages arising out of default and termination shall be agreed between the Client and the Service Provider, failing agreement, shall be referred to arbitration in accordance with Clause 32(2) of this Agreement. CLAUSE 20 REMUNERATION The remuneration of the Service Provider charged to the Client shall constitute its only remuneration in connection with this Agreement and neither it nor its Personnel shall accept any trade commission, discount, allowance or indirect payment or other consideration in connection with or in relation to this Agreement, or to the discharge of its obligations hereunder. CLAUSE 21 FORCE MAJEURE 1. Neither Party shall be liable for failure to perform under this Agreement if such failure is as a result

p107.2

of A Force Majeure. For the purposes of this Agreement A Force Majeure means an event which is beyond the reasonable control of a Party and which event makes a Party’s performance under this Agreement impossible or so impractical as reasonably to be considered impossible under the circumstances. 2. A Force Majeure shall not include:

p107.3

a) any event which is caused by the negligence or intentional action of the Party claiming A Force Majeure or such Party’s sub-contractors or agents or employees, nor

p107.4

b) any event which a diligent Party could reasonably have been expected to:

p107.5

i) take into account at the time of the execution of this Agreement; and ii) avoid or overcome in the carrying out of its obligations hereunder. 3. During the period of such a Force Majeure, the provisions of this Agreement shall be suspended and

p107.6

neither Party shall have any claim against the other by virtue of such a Force Majeure. 4. The time schedules for the performance of the Services interrupted by such suspension shall be

p107.7

revised by mutual agreement when those Services are resumed. 5. Where both Parties agree that a Force Majeure exists, either Party may terminate this Agreement if

p107.8

such Force Majeure extends for more than one (1) calendar month. Notice of not less than fifteen (15) days of their intention to terminate this Agreement or part thereof shall be given by the terminating Party to the other Party. 6. In the event of such termination the Service Provider shall be paid for work and services carried

p107.9

out up to the date of notification. CLAUSE 22 CONFIDENTIALITY

p107.10

DRAFT MEMORANDUM OF AGREEMENT

Page 108
p108.1

1. The Service Provider shall keep all the work and Services carried out hereunder for the Client

p108.2

entirely confidential and not use, publish, or make known, without the Client’s prior written approval, any information developed by the Service Provider in accordance with this Agreement or by the Client, to any persons other than personnel of the Parties to this Agreement. However, the foregoing obligations shall not apply to any information that was in the Service Provider’s possession prior to commencement of work and Services under this Agreement, or which is trivial or obvious or which is or shall be made available to the general public, otherwise than by the Service Provider, and provided further that this obligation shall in no way limit the Service Provider’s internal use of such information. 2. Any public presentation regarding the Client shall be made by the Client and any request made to

p108.3

the Service Provider for information by the news media, or others, shall be referred to the Client. Additionally, the Service Provider shall not reference the Client nor the work or Services performed for the Client without prior written approval, which approval shall not be unreasonably withheld. 3. Any information the Service Provider considers as proprietary or confidential and which it has

p108.4

indicated or marked as proprietary or confidential will be treated by the Client in the same manner as the Client treats its own proprietary or confidential information. 4. The Service Provider further agrees to include the contents of this Clause in all sub-contracts

p108.5

entered into by the Service Provider with sub-contractors for the performance of work under this Agreement. CLAUSE 23 INTELLECTUAL PROPERTY RIGHTS 1. The Contractor agrees to indemnify and hold harmless the Client against all claims, suits and losses that may arise from patent, trademark or copyright infringement, or the infringement of any other related intellectual property right, in consequence of the Client’s authorized use or possession granted under licence or otherwise by the Contractor of any application software supplied by the Contractor to the Client subject to the following:

p108.6

a) the Client shall promptly notify the Contractor in writing of any allegations of infringement of which it has received notice and shall not make any admissions without the Contractor’s prior written consent; and b) the Client, at the Contractor’s request and expense, shall allow the Contractor to conduct or settle all negotiations and litigation resulting from any such claim. 2. Where the Client’s normal use or possession of any product provided by the Contractor is held by a court of competent jurisdiction to constitute an infringement of a third party's intellectual property rights or if the Contractor is advised by legal counsel that such use or possession is likely to constitute such an infringement then the Contractor shall promptly and at its own expense:

p108.7

a) procure, at the request of the Client, the Client’s right to continue using and possessing such products; or b) Modify or replace such products so as to avoid the infringement (in which event the Contractor shall compensate the Client for the amount of any direct loss or damage sustained or incurred by the Client during such modification or replacement). 3. The Contractor hereby transfers and assigns to the Client, all data accumulated and stored during the provision of the Services in accordance with this Agreement. On expiration, completion or termination of this Agreement, all data accumulated and stored during the provision of the

p108.8

DRAFT MEMORANDUM OF AGREEMENT

Page 109
p109.1

Services in accordance with this Agreement shall be compiled in a useable format and provided by the Contractor to the Client on such media as the Parties may agree upon at the time. 4. The Contractor shall not copy in whole or in part any manuals not supplied by the Contractor including any input or output forms or screens that are provided under this Agreement and not already in possession of the Contractor, without the prior written permission of Client. 5. The Contractor shall not copy any material owned by the Client and provided in machine readable form or hardcopy form in whole or in part without the prior written consent of Client. 6. The Client shall not copy any software and software tools supplied by the Contractor and used for the purpose of the supply of the Services without the prior written consent of Contractor. 7. Notwithstanding anything to the contrary herein, the Client shall not settle or compromise any claim subject to this Clause 20 without the Contractor's prior written consent, which consent shall not be unreasonably withheld or delayed. Promptly after the Client's receipt of the notice of the commencement of any action for which indemnity may be available under this Clause 20, the Client shall, if a claim in respect thereof is to be made against the Contractor hereunder, notify the Contractor in writing of the commencement of such action. The Contractor shall thereupon be entitled to assume the defence of and or settle such claim, with counsel satisfactory to the Contractor, and the Contractor shall not be liable to the Client under this Clause 20 for any legal expenses subsequently incurred by the Client in connection with the defence of such claim, other than the reasonable costs of investigation

p109.2

8. Notwithstanding anything to the contrary herein, the Contractor shall not settle or compromise any claim subject to this Clause 20 without the Client's prior written consent, which consent shall not be unreasonably withheld or delayed. Promptly after the Contractor's receipt of the notice of the commencement of any action for which indemnity may be available under this Clause 20, the Contractor shall, if a claim in respect thereof is to be made against the Client hereunder, notify the Client in writing of the commencement of such action. The Client shall thereupon be entitled to assume the defence of and or settle such claim with counsel satisfactory to the Client. The Client shall not be liable to the Contractor under this Clause 20 for any legal expenses subsequently incurred by the Contractor in connection with the defence of such claim, other than the reasonable costs of investigation. 9. Contractor shall provide the Client with correct, complete and functional Source Code (as here in defined), at no charge to the Client, at the end of the contract term. 10. The source code shall mean the proprietary technology of the Application Software

p109.3

(including developed interfaces), as written in the original programming language, updated to the date of delivery, that will be delivered to the client on a labelled CD. CLAUSE 24

p109.4

ASSIGNMENT 1. Neither this Agreement nor any duty or right hereunder shall be assigned by either Party without the

p109.5

prior written consent of the other, which consent shall not be unreasonably withheld. 2. In the event that the Service Provider does assign any monies due or to become due to it hereunder,

p109.6

the Service Provider shall provide the Client with two (2) copies of each and every assignment including electronic copies, and the media for such shall be agreed between the Parties.

p109.7

DRAFT MEMORANDUM OF AGREEMENT

Page 110
p110.1

3. The Service Provider also agrees, notwithstanding the terms of any such assignment, that the Client

p110.2

may subject any payments to an assignee as set-off or recoupment for any present or future claim or claims which the Client may have against the Service Provider. 4. The Client reserves the right to make direct settlements or adjustments, or both, with the Service

p110.3

Provider under the terms of this Agreement and without notice to the assignee. 5. The Service Provider shall indemnify and hold harmless the Client against any liability that may arise

p110.4

as a result of such assignment. CLAUSE 25

p110.5

INDEMNIFICATION

p110.6

1. The Service Provider agrees to indemnify and hold harmless the Client, its officers, employees and agents against all claims, suits and losses, including reasonable attorney’s fees, that are due to personal injury (including death) or property damage to the extent caused, or alleged by a claimant to have been caused, in connection with the performance of work and Services under this Agreement, from:

p110.7

a) improper or defective work performed by the Service Provider; b) improper or defective machinery, materials, supplies, implements, equipment or appliances provided, delivered, installed or used by the Service Provider, or

p110.8

c) negligent or wrongful acts or omissions of the Service Provider. 2. The Service Provider agrees to indemnify and hold harmless the Client, its officers, employees and agents against all claims, suits and losses, including reasonable attorney’s fees that may arise from patent, trademark or copyright infringement, or the infringement of any other related intellectual property right, by the Service Provider. 3. The Service Provider further agrees to indemnify and hold harmless the Client in any action brought against the Client by the Service Provider’s employees seeking further compensation for claims covered or that should have been covered by the Service Provider’s worker’s compensation scheme.

p110.9

4. The obligations set out in this Clause shall survive the completion, expiration or termination of this Agreement. CLAUSE 26 LIABILITY OF THE SERVICE PROVIDER 1. In no event shall the Service Provider be liable for unforeseeable, indirect, incidental or special damages, including but without limitation to, any loss of revenues or loss of profits, arising either directly or indirectly as a result of the performance of this Agreement or as a result of any act or omission by the Client in respect of the obligations of the Client in terms of this Agreement, including but not limited to a failure by the Client to provide the Service Provider access to any information, system or facility in terms of Clause 31. 2. The Service Provider shall be liable for the consequences of errors and omissions arising from negligence or wilful misconduct on its part or on the part of its employees. The Service Provider shall at its own expense be solely responsible for remedying any such errors and omissions.

p110.10

DRAFT MEMORANDUM OF AGREEMENT

Page 111
p111.1

3. Except in case of gross negligence or wilful misconduct on the part of the Service Provider or on the part of any person or firm acting on behalf of the Service Provider in carrying out the services, the Service Provider, with respect to damage caused by the Service Provider to the Clients property, shall not be liable to the Client for any direct loss or damage that exceeds:

p111.2

a) the total payments for professional fees and reimbursable expenditure made or expected to

p111.3

be made to the Service Provider hereto; or b) the proceeds the Service Provider may be entitled to receive from any insurance maintained

p111.4

by the Service Provider to cover such a liability, whichever is higher. 4. The Service Provider shall be liable for loss, damage, or injury caused to third parties by any default attributable to the Service Provider or its employees during the performance of the Services under this Agreement, and it shall take out and maintain adequate insurance in respect thereof. 5. The Service Provider shall be liable for any violation of legal provisions or rights of third parties in respect of intellectual property rights in documents prepared by it. CLAUSE 27 GOVERNMENT PROPERTY 1. a) All Government property, including but not limited to equipment, facilities and other information furnished to the Service Provider by the Client for use in the performance of this Agreement shall at all times remain the property of the Government and shall not be re-allocated to any other work without the prior written consent of the Client.

p111.5

b) Upon completion, expiration or termination of this Agreement, or at such other times as the Client may direct, the Service Provider shall return all such property at the Service Provider’s expense. 2. All reports, maps, drawings, notes, calculations, imagery, specifications, statistics and other

p111.6

technical data compiled or prepared by the Service Provider in performing the Services shall become the property of the Government.

p111.7

3. Vehicles and equipment acquired through Government’s funds belong to the Client and must be

p111.8

returned in a reasonably serviceable condition after the completion of the Project. CLAUSE 28 SUB-CONTRACTS 1. Any sub-contracts to be made by the Service Provider relating to the Services shall be made only to such extent and with such duly qualified specialists and entities as shall be approved in writing, in advance, by the Client. The Service Provider shall submit for the Client’s prior approval, the terms of reference of any sub-contract and any amendment thereof. The Service Provider shall not sub-contract the whole of the Project. 2. Notwithstanding such approval, the Service Provider shall retain full responsibility for the efficient rendering of all the Services it is committed to render under this Agreement. It is agreed between the Parties that any such approval shall not relieve the Service Provider from any liability or obligation under this Agreement and the Service Provider shall be responsible for the acts, defaults and neglects of any sub-contractor, its agents, servants or workmen as fully as if they were the acts, defaults or neglects of the Service Provider, its agents, servants or workmen.

p111.9

DRAFT MEMORANDUM OF AGREEMENT

Page 112
p112.1

3. The Service Provider, alone, shall be liable for payment to such sub-contractor for everything due to it in so far as any payments are due to it. CLAUSE 29 ALTERATION No alteration, variation, cancellation, addition or amendment to, or deletion in this Agreement, including this Clause, shall be of any force or effect unless put in writing and signed by both Parties.

p112.2

CLAUSE 30 NON-WAIVER No failure, delay, relaxation or indulgence on the part of either Party in exercising any power or right conferred upon such Party in terms of this Agreement, shall operate as a waiver of such power or right, nor shall any single or partial exercise of any such power or right preclude any other or further exercise thereof, or the exercise of any other power or right under this Agreement. CLAUSE 31 ACCESS TO INFORMATION 1. The Client shall grant authorised persons of the Service Provider access to all relevant information, systems and facilities reasonably required by authorised persons of the Service Provider to perform the Services. 2. The Service Provider shall ensure that access to such information is allowed only to users authorised by the Client. 3. The names and identity numbers of such authorised users shall be furnished to the Service Provider in writing by the Client from time to time and the Service Provider shall also furnish all names and identity numbers of authorised users in writing to the Client. 4. Changes to the access levels shall not be made without the prior written consent of the Client. CLAUSE 32 SETTLEMENT OF DISPUTES Any dispute arising under this Agreement shall be dealt with as follows: 1. Amicable Settlement The Parties shall use their efforts to settle amicably all disputes arising out of, or in connection with the application or interpretation of this Agreement. 2. Arbitration

p112.3

a) No dispute may be submitted to arbitration unless all administrative remedies have been

p112.4

exhausted. Such remedies shall be deemed to have been exhausted if no final decision shall have been reached by the Parties within a period of one (1) month. b) In the event that the Parties have exhausted all administrative remedies, either Party may refer the matter to arbitration to be decided in accordance with the Arbitration Act of

p112.5

DRAFT MEMORANDUM OF AGREEMENT

Page 113
p113.1

Botswana [Cap 06:01] for the time being in force. The language of the arbitration shall be English. 3. The Arbitrator shall be a person mutually agreed upon between the Client and the Company. Failing agreement, the matter shall be referred to a court of competent jurisdiction in Botswana. 4. The Arbitrator shall have the power to award the costs of arbitration to one or other Party, either in whole or in part, such costs being limited to the following:

p113.2

a) the Arbitrator’s fees and disbursements; and b) the costs of legal counsel employed by the Parties in connection with the arbitration based on the tariffs of the High Court of Botswana then prevailing, and calculated on a Party to Party scale or attorney and client scale at the discretion of the Arbitrator.

p113.3

5. In the event that no award of costs is made, each Party shall pay its own costs and the Parties shall pay the Arbitrator’s fees and disbursements equally. 6. Where the Client has failed to pay the Company’s fees, the Company shall not be bound to refer such claim to arbitration, and may, in respect of such claim, institute action in any court of competent jurisdiction in the Republic of Botswana.

p113.4

7. Procedure for the settlement of disputes The amicable settlement of disputes shall take place as follows: a) either Party shall notify the other Party of the dispute in writing, and propose recourse to an amicable settlement; b) the deadline for invoking amicable settlement procedures shall be seven (7) days following the notification referred to in Clause 32(7)(a). The maximum time limit for reaching an amicable settlement shall be seven (7) calendar days following the notification referred to in Clause 32(7)(a); c) the time limit for responding in writing to a request or other requests allowed during the course of the proceedings shall be four (4) calendar days from receipt of such requests. Where this time limit is not satisfied, the Party that made the request shall deliver a reminder. If no response has been received within four (4) calendar days of the receipt of the reminder, the attempt to make an amicable settlement shall be deemed to have failed. CLAUSE 33 DOMICILIUM CITANDI ET EXECUTANDI The Parties choose as their domicilium citandi et executandi their respective addresses for all purposes arising out of or in connection with this Agreement, and at which addresses all the processes and notices arising out of or in connection with this Agreement, its breach or termination, may validly be served upon or delivered to the Parties. FOR THE CLIENT: The Permanent Secretary Ministry of Nationality, Immigration and Gender Affairs Block 8, Government Enclave, Khama Crescent Private Bag 002 Gaborone, Botswana Tel: +267 361 1100

p113.5

DRAFT MEMORANDUM OF AGREEMENT

Page 114
p114.1

Fax: +267 395 3559 FOR THE SERVICE PROVIDER: The Managing Director XYZ (Proprietary) Limited Physical Address…………… Postal Address: ……………. Tel:............................. Fax:……………………………… CLAUSE 34 SERVICE OF NOTICES 1. The Parties shall accept service of all documents, notices and processes in terms hereof at their

p114.2

domicilium citandi et executandi stipulated in Clause 33 of this Agreement. 2. Any notice or communication sent by either Party to the other shall be deemed to be received on the

p114.3

seventh (7th) day after the date of posting by registered post or on the date of delivery in the case of delivery by hand, or where such notice is transmitted by way of facsimile on the record date of the transmission of such facsimile provided such facsimile must be promptly confirmed by letter sent by mail. 3. Either Party shall be entitled to change the address specified by it in terms of this Agreement to any

p114.4

other address (not being a post office box or post restante) on not less than fourteen (14) days prior written notice to the other Party. 4. It is specifically agreed that e-mail communications shall not be used for the service of notices. CLAUSE 35 SEVERABILITY If any one or more of the provisions of this Agreement shall for any reason be held to be invalid, illegal, or unenforceable, the same shall not affect the remainder of this Agreement, which shall remain of full force and effect. CLAUSE 36 WARRANTY OF AUTHORITY Each Party warrants to the other Party it has power, authority and legal power to sign and perform this Agreement, and that this Agreement has been duly authorised and constitutes valid and binding obligations on it in accordance with the terms of this Agreement. CLAUSE 37 ENTIRE AGREEMENT 1. This Agreement, including all Appendices and other documents attached hereto and referred to herein, constitute the entire, integrated understanding and agreement between the Parties and supersedes any oral or prior written agreement with respect to the subject matter of this Agreement. 2. No representations, terms, conditions or warranties in respect of matters dealt with in this Agreement not contained in this Agreement shall be binding on the Parties.

p114.5

DRAFT MEMORANDUM OF AGREEMENT

Page 115
p115.1

3. All of the terms and provisions of this Agreement shall be binding upon and inure to the benefit of the successors and assigns of the Parties hereto. 4. The following documents attached hereto shall be deemed to form, and be read and construed as

p115.2

an integral part of this Agreement namely:

p115.3

a) Appendix A: Invitation to Tender; b) Appendix B: Company’s Proposal; c) Appendix C: Payment Schedule; d) Appendix D: Project Work Plan; e) Appendix E: PPADB Recommendation for Award; f) Appendix F: Letter of Offer; g) Appendix G: Letter of Acceptance; and h) Appendix H: Resolution of the Board of Directors.

p115.4

CLAUSE 38 COSTS Each of the Parties shall be responsible for its own legal costs of and incidental to the negotiation, preparation, settling, signing and implementation of this Agreement. CLAUSE 39 EXECUTION The duly authorised representative of the Client whose signature appears below executes this Agreement.

p115.5

DRAFT MEMORANDUM OF AGREEMENT

Page 116
p116.1

THUS DONE AND EXECUTED IN GABORONE, BOTSWANA this ……………………………day of…………………………………………………………………………..2017 FOR AND ON BEHALF OF THE GOVERNMENT OF THE REPUBLIC OF BOTSWANA ……………………………… ……………………………………………………… NAME SIGNATURE (being duly authorised in this capacity as……………………………………..……………………………) Witnesses: 1…………………………… Name.……………………………………. SIGNATURE 2…………………………… Name………………………………………. SIGNATURE THUS DONE AND EXECUTED IN GABORONE, BOTSWANA this……………………………..day of………………………………………………………………………..2017 FOR AND ON BEHALF OF THE XYZ (PROPRIETARY) LIMITED ……………………………. ………………………………………………..

p116.2

NAME SIGNATURE (being duly authorised in this capacity as…………………….………………………………………..) Witnesses: 1…………………………... Name…………………….. SIGNATURE 2……………………………. Name…………………….. SIGNATURE

p116.3

APPENDICES A- H INCLUSIVE

p116.4

DRAFT MEMORANDUM OF AGREEMENT

Page 117
p117.1

APPENDIX 4 – AS-IS PROCESS MAPS Figure 1: Registration of a birth As-Is Map

p117.2

Civil Registration

p117.3

Registration of a Birth

p117.4

Committee Preparatory Clerk Supervisor Customer Doctor or

p117.5

Midwife Complete form CRB- 2 with parent Birth notification Institutional Present ID and CRB- Collect birth and registration birth? 2 slip certificate Print Birth Certificate using Review record Y Approved? BDRS N (Customer visits district office) Record collection in Verify birth details Record CRB-2 in Confirm details of BDRS and manual and clarify errors BDRS Birth Certificate register Take late registration payment fee Write rejection letter and send to Complete form CRB- Registration after 60 days? Y Record data in BDRS customer Review application and supporting documentation Approved?

p117.6

Page 1 of 1 Registration of a Birth REVISED 20-Sep-19

p117.7

Start Process Step Decision Next Page End Process LEGEND

p117.8

FILENAME Updated Process Maps - Civil Registration.vsd

p117.9

APPENDIX 4 – AS-IS PROCESS MAPS

Page 118
p118.1

Figure 2: Registration of a death As-Is Map Civil Registration Registration of a Death

p118.2

Committee Preparatory Clerk Supervisor Customer Doctor or

p118.3

Midwife Complete form CRD-2 with parent Death notification Institutional Present ID and CRD- Collect Death and registration death? 2 slip certificate Print Death Certificate using Review record Y Approved? BDRS N (Customer visits district office) Record collection in Verify Death details Record CRD-2 in Confirm details of BDRS and manual and clarify errors BDRS Death Certificate register Take late registration payment fee Write rejection letter and send to Complete form Registration after 30 days? Y Record data in BDRS CRD-2 customer Review application and supporting documentation Approved?

p118.4

Page 1 of 1 Registration of a Death REVISED 20-Sep-19

p118.5

Start Process Step Decision Next Page End Process LEGEND

p118.6

FILENAME Drawing10

p118.7

APPENDIX 4 – AS-IS PROCESS MAPS

Page 119
p119.1

Figure 3: Change of Name As-Is Map Civil Registration Change of Name Secretary Messenger District Office Customer Submit application Receive authorization letter and supporting documentation Receive rejection letter Screen application Receipt of letter & Application Y Receive payment Prepare and Issue rejection Issue authorization for completeness registration in manual register complete? Dispatch letter letter and accuracy Receipt & dispatch Savingram & notices Receive & mark application to AGS Permanent Secretary/ Deputy Permanent Review change of Approved? name request Officer Typing Pool Director Review application and make recommendation Approved Rejected Type first publication notice Type second publication notice Draft Authorization Sort applications letter Senior Registration Recommend second publication Recommend application for Record objections,

p119.2

Authorize second publication notice Authorize first publication notice

p119.3

update customer, Verification of letter If OK publication prepare minutes Draft rejection letter Chamber Registration Officer Complete Savingram template Complete Savingram template Add application to Finalization of name Create pink file manual register change & print & print Attorney General s Receipt of notices Second publication of authorization of First publication of Approve notice for & savingram for name change publication publication change of name Page 1 of 1 Change of Name REVISED 20-Sep-19

p119.4

Start Process Step Decision Next Page End Process LEGEND

p119.5

FILENAME Updated Process Maps - Civil Registration.vsd

p119.6

APPENDIX 4 – AS-IS PROCESS MAPS

Appendix 4 - As-Is Process Maps
Page 120
p120.1

Figure 4: Application for a National Identity Card (OMANG) As-Is Map · CIVIL REGISTRATION · National Identity Card Application · Submit Application · Customer District Office Police Form checking Storeroom Dispatch Office Production Hall Supervisor Batching · Submit additional information · Form and supporting documents · Receive notification B · Collect card · ID cards, rejection notes, rejected forms · Prepare for · Verification of · Complete · Take application fee · HQ and dispatch · data on NIS · Form · Receipt and registration · Issuance · Replacement · Replacement/ · Late registration · Receive rejected · New · New · application and inform customer · Question customer and · take late charge · payment · The application is sent back to the district for correction. · Reject and · Replacement / · return to · Replacement · New · district · Receive and screen · Sort according · to type If errors N · form for completeness · New · Allocate Batch · Create a batch · Number · of 40 files · Verification of · Send rejection · application Approve? · Rejection N · list to District · Capturing of · Perform · Printing Laminating & · data & biometrics · Quality Assurance · If errors N · Cuttting · After quality assurance physical files are stored in the store room · Retrieve previous records/ file · Package and · Sort according · Dispatch card · dispatch to · to district · electronically · districts · Page 1 of 1 REVISED 20-Sep-19 · End Process LEGEND · FILENAME Updated Process Maps - Civil Registration.vsd Start Process · Decisio · Next Page · Step · APPENDIX 4 – AS-IS PROCESS MAPS

Page 121
p121.1

Figure 5: Registration of a Marriage As-Is Map · Civil Registration · Registration of a Marriage · Commissioner Customer Preparatory Clerk Appointed · complete proclamation forms · Submit application · Special exemption? Return to office · Receipt of property · with supporting documentation · Pay marriage fee · and property instruments forms · instruments · with witness · Rejected · Approved · Assessment of objections along · of Marriages District · Commissioning of oaths & signing of · Marriage performed by · Issue certificate of · Approved? Rejection Rejected · couple Y Review special · Solemnization of · exemption Approved? · marriage to the · with applicants · marriage · forms · DC? · Approved · Record rejections & · Record objections · remove banns · Notify customers &Filing of registered property instrument awaiting customers to · Receipt & registration of Registered property · instruments · collect · Publish marriage banns for 21 days · Prepare forms Objections/not · Marriage Officer Deeds · Dispatch copy of marriage certificate · Issue certificate of · Solemnization of · marriage to the · marriage · to the office · couple · Marriages section Assistant Registrar · Preparation of Property Instrument · Property instruments/ · marriage certificates · & Marriage · Certificate · Property instrument · Verification of registration of property · Registration of · Dispatch property · Marriage certificate · property instruments Y · instruments to · instrument · districts · Registration of · Marriage certificates in the · Filing of marriage · certificate · national register · Page 1 of 2 Registration of a Marriage REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Updated Process Maps - Civil Registration.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 122
p122.1

Figure 6: Appointment of Marriage Officers · Civil Registration · Appointment of a marriage officer · Minister PS Office Back office Customer Counter · Submission of · application · Receipt of rejection letter · Review the application using checklist · Receipt of applicaiton · Registration of application and · Deliver application to · Typing of request for · Record the application in · Typing of rejection letter · Issuance of rejection letter · allocate file · the PS for assessment · notices (savingram) · the register · number · Recommendati · on to Minister · Approved · Rejected · Receipt of applications Approved? · Page 1 of 2 Registration of a Marriage REVISED 20-Sep- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Updated Process Maps - Civil Registration.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 123
p123.1

Civil Registration · Appointment of a marriage officer · Deliver notices · Customer Back Office Messenger AG S Back office Typist Senior Officer · Receipt of request of · to Ministers · office for signature · Notices · Preparation of · Publication · Notice for · based on notices signed by the minister · Ministers signature · Dispatch of · Request of · Dispatch Savingram for · Notice for · Ministers signature · publication · If not ok · Typing of appointment · letter · Receive gazette · Deliver to typing pool to · with Publishment · Receipt of appointment · Verification of · Receives notices · Prepare Savingram for · type appointment · appointment · If Ok/ not Ok · from the Minister · regarding appointment · letter · letter · publication · letter · If ok Issuance · (ROI) Minister · Append Signature · Append Signature · Page 2 of 2 REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Updated Process Maps - Civil Registration.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 124
p124.1

Figure 7: Registration of Societies As-Is Map · Civil Registration · Societies · Submission of Application and · Management Unit District Office Customer Principal Registration · Receipt of · Submit Application Start · At district/HQ · response · supporting documents · Officer Preparatory Clerk · Collection of · Opening of file for application · Prepare for · Registration · payment · response · application · District · Application · screening · Preparation of · Assessment of · registration documents · Approval? · application · Register application and · dispatch · Registration Officer Records · Receive mail · and Sort · (District) Assistant · Screening of · Further assessment · registration · Messenger · Dispatch responses by · post office · Page 1 of 2 REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Civil Registration.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 125
p125.1

Civil Registration · Societies · Typist Assistant Director District Office Customer Principal Register Preparatory Clerk · Issuance of rejection letter · Collection of · certificate · End · Register and · dispatch certificates to · districts · Capture in MS Access DB and file · Typing of rejection letter · the application End · Registration and · issuance of certificates · 3 Y · 2 Approval · Signing of ceritificate · 1 Typing of certificates · Page 2 of 2 REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Civil Registration.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 126
p126.1

Figure 8: Work and Residence Permit As-Is Map · Migration and Border Control Management · Work and Residence Permit Application · Submit residence permit application · (Immigration) Customer Counter Officer · Submit work · Pay residence · Pay work permit · permit application · permit application fee · and Work permit · application fee · receipt · Issue Work · (Labour) Distribution Printing Office · Review application using · Permit Application · checklist · receipt · Back Office (Immigration) Counter Officer · Review application using · Enter initial · Issue acknowledgement · Create file and · Take customer · customer information in ICS · allocate file · finger prints · checklist · letter · number · Pull old files · If renewal Capture & scanning · from filling · bureau · of applications and · Receipt & sorting of applications by type · If new/ renewal · supporting documents · Creation of new · file number If new · file & allocate · Temporary permit/not · 1 If not temp · Request · If temp · print Notification · Printing of temporary permit (system) · 1 of 3 · Start Process Step Decision Next Page End Process LEGEND · APPENDIX 4 – AS-IS PROCESS MAPS

Page 127
p127.1

Migration and Border Control Management · Work and Residence Permit Application · Board Secretary Board Secretariat DIS Distribution Regional Labour · Request for · Receipt of · Update Vetting · Vetting & preparing Vetting Minute · Vetted documents · status & scanning · Vetting · If rejected · Sorting of application according to rejected/approved · Recommendation Level 1 ( approved · Assessment Preparation for · Approved · board · or Rejected) · Update Board decision in the system (rejected/ approved) application · Typing of · Agenda · If ok · If approved · Consideration of · application by board (approve/ · reject) · Sorting & Registration of Applications (New/ · Verification of · Allocate Permit · Typing of Work · Office · Work Permit If Ok · Number · Permit · renewal) · If not Ok · 2 of 3 · End Process LEGEND · Start Process Step Decision Next Page · APPENDIX 4 – AS-IS PROCESS MAPS

Page 128
p128.1

Migration and Border Control Management · Work and Residence Permit Application · Counter Officer Production Distribution · Issue work and · residence · permits · Final decision · Prepare batch & · (Level 2) · Filling of files · Print residence · permit · 3 of 3 · Start Process Step Decision Next Page End Process LEGEND · APPENDIX 4 – AS-IS PROCESS MAPS

Page 129
p129.1

Figure 9: Residence Permit Application Process As-Is Map · Migration and Border Control Management · Residence Permit Application Only · Intelligence and Security · Secretary Counter Officer Customer Back Office Directorate of · Conduct vetting of · 14-30 days · application · Enter remaining · Scan documentation into ICS, package · Review application · customer information in ICS · Update ICS with results of vetting · using checklist · Submit residence permit application · Pay application fee · Interoffice Mail · Enter initial · Issue acknowledgement · Create file, allocate number (manual if no ICS) · Review application · Take customer · customer information in ICS · using checklist · finger prints · letter · Regional Immigration · Officer or Board · Assess file using · Record decisions · point based system tools · in ICS · Supervisor Weekly Board Weekly Mini · Board · Peer review of recommendations · Approve or reject · application · Record Board decision in ICS, notify customer · Page 2 · Page 1 of 2 Residence Permit Application Only REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Updated Process Maps - Online Visas, Residence and Work Permits FINAL.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 130
p130.1

Migration and Border Control Management · Residence Permit Application Only · Check document quality using QA · Page 1 Approved? · machine Y · Print permit · Back Office Customer Counter Officer Printer · Print rejection letter · Issue rejection · Issue permit · letter · Receive rejection · Receive permit · letter · Generate case summary in ICS · Prepare batch and · file · Page 2 of 2 Residence Permit Application Only REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Updated Process Maps - Online Visas, Residence and Work Permits FINAL.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 131
p131.1

Figure 10: Permanent Residence As – Is Map · Migration and Border Control Management · Permanent Residence · Officer Customer Counter Officer Back Office Directorate of · Submit permanent · Receive permit · Collection of acknowledgeme · or rejection · Pay application · residence application · letter · fee · nt & receipt · Enter customer · Review application using · Issue acknowledgeme · Pre -capture in · Create paper file · initials information in · Take customer · the system · and allocate file · finger prints · checklist · nt letter · number · ICS · Issuance of · permanent · Generate case summary in ICS · residence · Receipt of application & capturing in ICS · Scanning of · additional documents · Security Distribution Minister · Receipt of application & update vetting · Preparation for · vetting · outcome · Intelligence and · Conduct vetting · of application · Committee Senior Immigration · Approve? Sort according · Make recommendation for · Assess applications · 1 Y · Record Ministers · to approved/ · Decision · rejected · the Committee (approve/reject) · Make recommendation for · the Minister (approve/reject) · Make a decision · on applications · Page 1 of 1 Permanent Residence REVISED 20-Sep- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 132
p132.1

Migration and Border Control Management · Permanent Residence · Officer Customer Counter Officer Production Distribution · Collection of · Receipt of notification · Receipt of notification · Permanent Residence Card · Collection of rejection letter · Issuance of · Issuance of rejection letter · Permanent residence Card · Senior Immigration · Notify the · Notify the · 2 Printing of rejection letter · customer · customer · Printing of Permanent Residence Card · Perform Q.A on · the card · Create batches · & put away · Page 1 of 1 Permanent Residence REVISED 20-Sep- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 133
p133.1

Figure 11: Citizenship Application As-Is Map (Resumption, Settlement, Minor & Under 21) · Migration and Border Control Management · Citizenship Application · Receipt of acknowledgeme · Back Office Counter Officer Customer Citizenship Officer Minister · Submit citizenship application · Pay application · nt letter & payment receipt · fee · Receipt of · Issue acknowledgement · Enter initial · Review application using · payment · Take customer · customer information in ICS · letter & receipt · finger prints · checklist · Resumption · 1 2 · Minute for citizenship officer to assess · Registration of · Resumption, · Capturing & scanning of applications · Assessment of · approved/ · Settlement, · applications · rejected applications · Minor & Under 21 Drafting of settlement/ under 21/Minor · the file · certificate Settlement/Under 21/Minor · Receipt of applications · & make recommendations · Make decisions on applications (approve/reject) · Page 1 of 3 Citizenship Application REVISED 31-May- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 134
p134.1

Migration and Border Control Management · Citizenship Application · Receipt of settlement/ under 21/Minor · Settlement/ · Back Office Counter Officer Customer Citizenship Officer Minister · Payment Fee Receipt of resumption · Under 21/ · Minor · certificate · certificate · Settlement · Issuance of settlement/ under 21/Minor · Receipt of renunciation certificate & oath of · Receipt of payment · Put away · Put away · & issuance of · certificate · resumption · alligiance · certificate · 2 Preparation of · Drafting of resumption · Typing of resumption · Typing of settlement/ under 21/Minor · renunciation · letter · certificate · letter · certificate · Authorization of · Filing certificate · settlement/ under 21/Minor · Authorization of · awaiting renunciation · settlement · certificate · certificate · certificate · Page 1 of 3 Citizenship Application REVISED 2-Jun-16 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 135
p135.1

Citizenship (Settlement, Resumption, Minor & Under 21) · Citizenship Application · Back Office Counter Officer Customer Citizenship Officer Minister · Payment Fee Receipt of renunciation · Receipt of under · 21 certificate · letter · endorsed · Issue renunciation · Put away Take oath of · Receipt of renunciation certificate & oath of · Minute for the CO indicating that that · Issuance of under 21/Minor · alligiance · letter · applicant is · certificate · alligiance · complying · Authorization of · endosement · Page 1 of 3 Citizenship Application REVISED 2-Jun-16 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 136
p136.1

Figure 12: Citizenship (Naturalization) Process As-Is Map · Migration and Border Control Management · Citizenship Application · Back Office Counter Officer Customer DIS Citizenship · Receipt of acknowledgement · Submit citizenship · Pay application fee · letter & payment · application · receipt · Enter initial · Issue acknowledgement · Review application · Take customer · Receipt of payment · customer information in ICS · using checklist · finger prints · letter & receipt · Receipt of applications & update vetting · Capturing & · Minute for DIS for · Drafting of gazette · Prepare history sheets for board · scanning of applications · vetting · & send to AGS · status · Receipt of applications &Conduct Vetting · Attorney · Chambers Board Function · General · Receipt of draft · gazette & gazettement · Assessment of applications, sign · Officer · history sheets & prepare for board · Interview application & · Assessment of applications by Board Members Investors/employees · make recommendatio · Make decisions on · Foreign spouse · applications (approve/reject) · Page 1 of 3 Citizenship Application REVISED 2-Jun-16 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 137
p137.1

Migration and Border Control Management · Citizenship Application · Receipt of renunciation · Receipt of Naturalization · Receipt of · Back Office Counter Officer Customer · Payment Fee · rejection · letter · certificate · letter · Receipt of renunciation certificate & oath · Issuance of renunciation · Issuance of Naturalisation · Issuance of · rejection · Put away · letter · certificate · letter · of alligiance · Prepare rejection · Rejected · letter Approved/ · rejected · Prepare renunciation · letter Approved · Page 1 of 3 Citizenship Application REVISED 1-Jun- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 138
p138.1

Figure 13: Citizenship (Presidential Grant 10A) Process As-Is Map · Migration and Border Control Management · Citizenship Presidential 10A · Back Office Counter Officer Customer Citizenship Officer · Receipt of 10A · Submission of citizenship grant by the President · Receipt of 10A · certificate · forms & requirements · Filling 10A form · Submission of complete 10A · Issuance of 10A · Receipt of the Citizenship grant · Issuance of 10A · Put away · certificate · form & requirements · form · letter · Opening of file · Minute for CO to · Drafting of 10A · Typing of 10A · & allocate file · authorize 10A · certificate · certificate · number · certificate · Authorization of · 10A certificate · Page 1 of 3 Citizenship Application REVISED 31-May- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 139
p139.1

Figure 14: Citizenship (Presidential Grant 10B) Process As-Is Map · Migration and Border Control Management · Citizenship Application · Receipt of acknowledgeme · Back Office Counter Officer Customer DIS Minister Citizenship Officer Office of the · Submit citizenship application · Pay application · nt letter & payment receipt · fee · Enter initial · Issue acknowledgeme · Review application using · Receipt of · customer information in · Take customer · payment · finger prints · nt letter & · checklist · ICS · receipt · Drafting of 10B · Receipt of applications & update vetting · certificate Approved · Capturing & scanning of applications · Receipt of applications & sort · Minute for DIS · Approved/ · for vetting · rejected · according to approved/reject · status · Receipt of applications · &Conduct · Vetting · Assessment & · Rejected · minute for Office of the · President · Signing & assess for Office of the · President · Receipt of application & make decision (approved/ · Issuance of rejection letter · President Function · rejected) · Page 1 of 3 Citizenship Application REVISED 2-Jun-16 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 140
p140.1

Migration and Border Control Management · Citizenship Application · Issuance if renunciation · Back Office Counter Officer Customer Citizenship Officer · Payment Fee · Receipt of 10B · certificate · certificate · Receipt of payment & issuance of 10B · Receipt of renunciation certificate & oath of · Put away · certificate · alligiance · Receipt of applications and · Typing of renunciation · put away Rejected · Typing of 10B · certificate · letter · Filing of certificate · awaiting renunciation · Authorization of · 10B certificate · certificate · Page 1 of 3 Citizenship Application REVISED 31-May- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 141
p141.1

Migration and Border Control Management · Border Control Process · Immigration Officer Customer BPS · Fill the form & issue · Receipt of arrival/departure · Star · to immigration officer along with · Receipt of · passport · form · the passport · Request the address of the · Ask numbers of days required by · Visitor/ Resident · Request information from · Enter customer initials & update · Verify customer at · Issuance of days · Scan & Verify the documents · place to be · Endorse stamp on · the customer Visitor · Not flgged · visited · the customer · in the system · interPol · the passport & issue customer · Resident · with a pasport · Indicate by mentioning the · Request the customer to wait · Request address and plot number · cause flagged · & notify BPS · Arrest · Page 3 of 3 Citizenship Application REVISED 30-May- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Drawing19 · APPENDIX 4 – AS-IS PROCESS MAPS

Page 142
p142.1

Figure 15: Passport and Emergency Travel Document Process As-Is Map · Migration and Border Control Management · APPLICATION OF PASSPORT & EMERGENCY TRAVEL DOCUMENT · Receipt of · Star · Submission of application form · Office Back Office Customer Counter · Collection of the · passport/ emergency travel document · Payment · receipt · End · Issuance of · Customer takes · Receipt of payment & allocate file · Direct Capturing · Receipt and Checking of · passport/ emergency travel document · Oath & then Date Stamp the · Issuance of · (taking a photo · receipt · of a customer) · Application · Application · number · & fingerprints · Data Capturing · & Validation · passports) Omang Office Production Office Senior Immigration · If rejected · End · Approved/ · Rejection · If approved · If not Ok · Printing of · Dispatch to · Quality Assurance · Passport/ Emergency travel Document · Order Generation · relevant · If ok · offices · Checking · Verification of Application in NIS (stop list · Verification of Application in NIS (stop list · check 1) · check 2) · If Gaborone · If districts · Districts Ofiice Store Room (printed · Receipts of Passports & · Filling awaiting · Emergency · collection · Travel Documents · Receipts of Passports & Emergency Travel · Filling awaiting · collection · Documents · Page 1 of 2 Residence Permit Application Only REVISED 30-May- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 143
p143.1

Figure 16: Repatriation Process As-Is Map · Migration and Border Control Management · Repatriation Process · Embassy BPS DIC & Labour DIC & Stakeholders Illegal · Inspection of businesses/ RAID · Arrival at Businesses/ streets · If valid · Issuance of emergency travel documents for non · Provision of transport to · Notify embassies to · Purchasing of · Checking of permits · pg1 · If government · identify their · tickets · & verification of · Valid/not valid · Valid documents · repatriate · citizens · citizens · stay · If not valid · If documents · Detention of police · Warrant of · cells//center for illegal immigrants · No embassy · detention · If illegal immigrant · Issuance of emergency travel documents to their · Checking of travellingdocum · Identification of · citizens · ents · citizens · If no documets · Immigrant · Departure Pg 2 · Buy tickets · Page 3 of 3 Citizenship Application REVISED 30-May-16 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Drawing47 · APPENDIX 4 – AS-IS PROCESS MAPS

Page 144
p144.1

Migration and Border Control Management · Repatriation Process · Repatriation of PI by · Hand PI to authorities · immigration officer · pg1 · and issue them with · DIC & Labour Authorizing · with acceptance · acceptance form to sign · form · Update on the · Receipt of · Return to duty · Confirm with airport · Update on the · system that PI is · Prepare a report Filing of the report · Pg 2 Prepare a report Filing of the report · acceptance form · station · that the PI has · system that PI is · repatriated · arrived · repatriated · Receipt of PI and · Issue immigration · Officer · append signature · officer with · on the acceptance · authorized · form · acceptance form · Page 3 of 3 Citizenship Application REVISED 30-May-16 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Drawing49 · APPENDIX 4 – AS-IS PROCESS MAPS

Page 145
p145.1

Figure 17: Cancelation of permits Process As-Is Map · Cancelation of permit process · Minister Back Office Counter Officer Customer Senior Immigration · Receipt of notification · Submission of a · request · Receipt & Registration of cancelled permit · Capturing & scanning of · Receipt of application · documents · Receipt of applications & scan Ministers · Notify the customer · Recommendatio · Print notification · Notify the · Officer DIC · & let the customer come to give reasons · Issue wind · letter · n (Level 1) · accepted · Buy ticket Departure · customer · decision · Recommendatio · Show cause · n (Level 2) · If not accepted · If approved · Approve/ show cause · Make decisions on applications · Application Reconsideration · Reinstate the · permit · why · 31-May- · Page 1 of 1 Cancelation of permits REVISED · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 146
p146.1

Figure 18: Deportation Process As-Is Map · Migration and Border Control Management · Deportation Process · Minister Director DIC & Labour DIC & Stakeholders Illegal · Notify the customer · Receipt of Order · that he/she has been declared a PI · Capturing of · Purchasing of · tickets Issuance of warrant · Update that PI is · fingerprints Y · Provision of transport (road/air) · Confirmation of · of detention and transport customers · deported in the · Prepare a report Filing of the report · If government · Capture customer details in the system · departure · register · If dependants Recommend for · to prison · (ICS) · declaration of undesirable (DIC) · Notify the customer · Serves the recommendation to · declare PI · If PI · Review and declare · undesirable · Immigrant · Buy tickets · Departure · Page 3 of 3 Deportation Process REVISED 30-May-16 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 147
p147.1

Figure 19: Appeal (Work and Residence Permit) Application As-Is Map · Migration and Border Control Management · Appeal (Work and Residence Permit Application) · Submit work · Receipt of acknowledgement · Head Quarters (office 29) District Office Customer Counter Immigration & · permit application & appeal letter · Pays appeal fee · letter & receipt · Issuance of · Receipt of application & appeal letter · receipt & acknowledgeme · nt letter · Preparation for dispatch at Head · Dispatch to Head · Quaters · Quarters · Register applications in incoming registers · Registration for · Dispatch to office 26 for assessment with · Sort applications · Receipt of applications for · assessment in · according to · assessment · regions · appeals · (regions) · register · register · Labour Officers · Receipt of applications with · Assessment of applications (folio numbering, reading · (office 26) · register & sign against the register · appealing letter) · 1 of 3 · Start Process Step Decision Next Page End Process LEGEND · APPENDIX 4 – AS-IS PROCESS MAPS

Page 148
p148.1

Migration and Border Control Management · Appeal (Work and Residence Permit Application) · Labour Officers · Immigration & · Presentation of · Email the Agenda to · (office 26) Committee Minister · Make recommendation · Write full names, date of assessment and · Sort according · applications to the Committee · Committee members & setting · Return to office · Typing of the · Printing of the · Pg 2 · to categories · for follow ups · s for the Committee · Agenda · Agenda · and regions · officers · endorse stamp · Deferred · Study the Agenda & declare the · Make recommendat · Receipt of the Agenda, conflict of interest forms · ion to the · interest · Append signature on · and action sheet from · Minister (approve/ reject/defer) · the approved & rejected applications · officers · Approved / rejected · Make final · Receipt of applications · decision (approve/ · reject) · 1 of 3 · Start Process Step Decision Next Page End Process LEGEND · APPENDIX 4 – AS-IS PROCESS MAPS

Page 149
p149.1

Migration and Border Control Management · Appeal (Work and Residence Permit Application) · Immigration Officers Senior Immigration Officer Printing Typing Pool Labour Assistant Districts Gaborone Regions · Printing of Permits/ · Rejection letters · Registration of applications in incoming register · Dispatch application to printing office · Receipt of application via EMS · Collection of applications in · Registration of · Dispatch application to printing office · application in incoming register · Head Quaters · If outstations · Receipt of applications to · append signature · Recommendation Level 1 (uploading · Dispatch applications for signature by senior · Receipt of approved & · Dispatch applications · Collection of signed · Registration of outgoing applications · Recommendation Level 2 (uploading Ministers decision) · application from · If Gaborone · committee · rejected applications · to relevant · senior officer · according to regions · decision) · officer · regions · Receipt of applications and sign against the · Typing of permits or rejection letter · Not ok · register · Allocate of · permit numbers · New · Sort applications · Register applications in the registration · Receipt of applications · Sort application according to · Dispatch applications of · Dispatch to typing · Receipt of permits & rejection letters & sign against the · according to · Verification of · Allocate photos & · pool with register to type permits or · approved/ · permits & · endorse date stamp on the · approvals & rejections for · rejected · books · rejection · type · rejection letter · register · letters · permits · signature · Renewals · 1 of 3 · Start Process Step Decision Next Page End Process LEGEND · APPENDIX 4 – AS-IS PROCESS MAPS

Page 150
p150.1

Migration and Border Control Management · Appeal (Work & Residence Permit Application) · Customer Counter · Receipt of permits/ · rejection letters against the register · 1 Receipt of · Issuance of · Permits/ rejection letter · Permits · 1 of 3 · Start Process Step Decision Next Page End Process LEGEND · APPENDIX 4 – AS-IS PROCESS MAPS

Page 151
p151.1

Figure 20: Immigration Consultants Process As-Is Map · Migration and Border Control Management · Immigration Consultants · Submission of application with · Senior Office Back Office DIS Counter Officer Customer Board · Pay application · Collection of · Receipt of rejection letter · Receipt of certificate · supporting documents · fee · receipt · Review application using · Enter customer · Issue receipt · If exit/not Not exist · details in the · checklist · system · Receipt of applications & conduct Vetting · Receipt of vetted · Dispatch application to Board to make · Issuance of rejection letter · Create ID number in the · Minute for DIS · Issuance of certificate to the · documents & update vetting · Assessment of · exist · to conduct · applications · to the consultant · system · Vetting · consultant · status in the · decisions · system · Make decision on applications · (approve/ · rejects) · Failed · Printing of Certificate · Check QA of · Receipt of applications & · Approved · certificate · Approved / · update Board · Rejected · Printing of rejection letter · decisions · Rejected · Page 1 of 2 Immigration Consultants REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 152
p152.1

Figure 21: Extension of Days (Beyond 90 Days) Process As-Is Map · Migration and Border Control Management · Extension of Days · Submission of application with · Back Office Counter Officer Customer Senior Immigration · Receipt of · Receipt of notification · Submission of · Receipt of rejection letter · rejection notification · Departure · Receipt of · supporting documents · passport · passport · Review application using · Receipt of · Issuance of · Issuance of rejection letter · passport · passport · checklist · Issuance of · Affixing sticker on the passport · sticker · Enter customer · details in the · Preparation of response letter · system · Approve/ · Officer · Approved · Reject · Rejected · Page 1of 1 Extension of Days REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 153
p153.1

Figure 22: Visitors Permit (waiver) Process As-Is Map · Migration and Border Control Management · Waiver · Submission of application with · Back Office Counter Officer Customer Senior Immigration · Receipt of · Receipt of rejection letter · supporting documents · waiver · Review application using · Issuance of · Issuance of rejection letter · waiver · checklist · Enter customer · Preparation of · details in the · waiver · Preparation of rejection letter · system · Receipt of applications and · Officer · Approve/ · Approved · Reject · assess · Rejected · Page 1of 1 Waiver REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Migration and Border Control Management.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 154
p154.1

Figure 23: Emergency Work Permit · 1.6 Emergency Work Permit · Collection of · and Security Back Office Counter Officer Customer Senior Labour · Submit emergency · Pay application · receipt & acknowledgeme · Collection of rejection letter · Collection of · work permit · fee · permit · application · nt letter · End · End · Receipt of payment & issuance of · Review application using · Issuance of rejection letter · Issuance of · permit · checklist · receipt · Preparation for vetting minute & · Create folders for applications · savingram · Preparation of · Officer PIRO/PLO · Approved/ · Typing of rejection letter If rejected · Verification of · Dispatch to · permit & rejection letter · rejected · permit letter · DIS with a savingram · Less than a month · Receipt of · Assessment of · Authorization of · vetted documents · applications · permit · 1 month & above · If approved · Secretary Directorate of · Intelligence · Conduct vetting · of application · Typing of permission letter · Page 1 of 1 Emergency Work Permit REVISED 20-Sep- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Labour.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 155
p155.1

Figure 24: Job seekers As-Is Map · Job Seekers process · Employer Labour Officer Customer · Receipt of letter and · Receipt of Job · Applicant await · Issue employer with · report to duty · Presentations of · Seekers Card · placement · the letter · Start · station · certificates · end · No vacancy · Receipt and Verification of · Fill the Job Seekers Card with applicants · Registration &Filing · Placement of the applicant and issue introduction to the · Registration of · Issuance of Job · If vacancy exist/ · Receipt of letter · of confirmation · Preparation of · applicant · Seekers Card · not · certificates · details · letter end · placement · employeer letter · If vacancy exist · Receipt of the letter · Issuance of confirmation letter · and confirm status · of employment · to Labour Office · Page 1 of 1 Job seekers REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Labour.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 156
p156.1

Figure 25: Recruiters Permit & License As-Is Map · Labour · Recruiters License & Permit · Submission of · Labour Officer Customer District Labour · Receipt of · recruiters license/permit · Issuance of · recruiters license & permit · payment · forms · end · Receipt of · Issuance of · Receipt & Review of application · recruiters license & permit · recruiters license & permit · Receipt of forms · Receipt of · and further assessment · payment · forms · Receipt of · Dispatch to Head quarters · forms, assessment & recommendation · Officer PIRO · for further assessment · Signing of recruiters permit · Assessment & recommendation · Making final · Typing of final · decision · decision · & license · Page 1 of 1 REVISED 20-Sep- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Recruiters license & Permit · APPENDIX 4 – AS-IS PROCESS MAPS

Page 157
p157.1

Figure 26: Recruitment to work outside the country As-Is Map · Labour · Attestation · Labour Officer Customer · Receipt of contract copies · Submission of contract form · Issuance of · payment · Signing of the contract by the employer, employee · Receipt & review of contract form · Conduct interview to · Filing of contract · Endorse signature in the · Issue customers · Receipt of · copies · with copies of · payment · verify the information · contract form · the contract · end · & attesting Officer · Page 1 of 1 REVISED 20-Sep- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Attestation · APPENDIX 4 – AS-IS PROCESS MAPS

Page 158
p158.1

Figure 27: Labour Inspection As-Is Map · Labour · Labour Inspection & Registration of Factories process · Employer Sectional Head Labour Officer Employee · Preparation for · Correct & dispatch to · Conduct a joint meeting for employer · Report writing interview employer/ · Labour Inspection · customers · & employee & offer · employee · legal advice · Dispatch to the · Verification of · Employer · office with corrections · the report · Employee · Attendance of · Receipt of report · the interview · end · Receipt of report · Attendance of · the interview · end · Page 1 of 1 REVISED 20-Sep- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Labour.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 159
p159.1

Figure 28: Trade Dispute Resolution As-Is Map · Labour · Trade dispute process · ARB Labour Officer AIO/IRO Customer · Lodging of a dispute · If both parties absent · Dismissal · Mediation hearing Capturing of data · decision · Issuance of settlement · Settled/not · If respondent absent payment · Default Award · settled If settled · certificate · end · If late referral · Condonation · If not settled · Issuance of Acknowledgement · Consulting · Registration of · Invitation for · Preparation for · Receipt of Awards Issuance of Award Payment · Arbitrator · Arbitration · Arbitrator · arbitration · Letter · end end · Arbitration · Page 1 of 1 REVISED 20-Sep-19 · Start Process Step Decision Next Page End Process LEGEND · FILENAME Updated Process Maps -Labour.vsd · APPENDIX 4 – AS-IS PROCESS MAPS

Page 160
p160.1

Figure 29: Worker’s Compensation As-Is Map · Labour · Workers compensation · Regional Labour Officer Medical Practitioner Labour Officer Employer Medical board · Receipt of forms · A report of · Completion of · Submission of completed forms · from medical · injury · forms · Receipt of · Receipt of · practitioner · payment · payment · end end · Employer · Not fatal/appeals · Computation of · Refer computed compensation to · Completing of · forms Issuance of claim forms · Receipt of forms & opening of file · Assessment · Payment through Labour · compensation · of files · payable · the employer · office · Medical practitioner · Completion of forms · Issuance of forms to the · & awarding percentage of · Fatal · employer · Appeals · incapacity · Commissioner of compensation/ · Make determination · Receipt of files · Refer employer · & conduct · for the dependants · for payment · hearing · Receipt of file & computation to referal · end · to the employer for · payment · If involves payment · Receipt of files · Make a decision · & conduct · hearing · In case of 3 disputing medical assessment · Receipt of file & assessment & award · percentage of · incapacity · Page 1 of 1 REVISED 20-Sep- · Start Process Step Decision Next Page End Process LEGEND · FILENAME Workers Compensation · APPENDIX 4 – AS-IS PROCESS MAPS

Page 161
p161.1

Figure 30: Trade Unions As-Is Map · Labour · Trade Unions · Officer Customer Messenger Attorney General · Star · Submission of · application · Registrar Assistant Labour · Receipt and verification of · Submission of application to · application · registrar · Prepare and issue instruction · Issue 2nd instruction for 2nd publication of registration of Trade · Receipt of drafted · Submit dratted · Receipt and registration of · Append signature on the · Submit the drafted notice to · Receipt of notice · notice from AG s · notice to messenger to dispatch to AG s · to AG s for 1st · from AG s · to append · application · drafted notice · messenger · publication · Unions · signature · Receipt and · Receipt and dispatch signed notice to AG s for · dispatch applications and · Receipt and dispatch drafted notice to AG s for · Receipt and dispatch of · 2nd instruction for publication of registered · instruction to · 1st publication · AG s · 2nd publication · Trade Unions · 1st Publication (gazzetement of · Receipt of 2nd instruction and prepare a drafted notice for registrar · Receipt of signed drafted · 2nd publication (gazzetement of registered trade · Dispatch drafted · Chambers · Draft a notice of gazzetement for registrar to sign · Dispatch drafted · Pag · Receipt of applications · notice to registrar for · application of trade unions) · notice to the · e 2 · notice · registrar · signature · unions) · to sign · Start Process Step Decision Next Page End Process LEGEND Page 1 of 1 REVISED 23-Sep- · FILENAME Labour.vsd · APPENDIX 4 – AS-IS PROCESS MAPS